user
Mattress Firm Buckeye
980 S Watson Rd Suite 101, Buckeye, AZ 85326, United States
Appearance
Mattress Firm Buckeye
Comments
Te
Review №1

This place is awesome.Ken was a very well educated sales person, or as they say sleep specialist. Ken taught us the differences in all of the mattresses, and I tried a lot of them, to make sure that I had the right one. It was a good, informative, no pressure experience.

La
Review №2

Mike greeted us as we walked in. We explained what we had in mind. He was very helpful in explaining each mattress and base and suggestions were appreciated. With no pressure and giving us plenty of time to choose, we made a purchase. Thank you Mike for your patience and kindness.

lo
Review №3

Ken , was knowledgeable and helpful , he was able to get me in to the right bed that fits my needs and a price I could afford that would not cause me any stress , thank you

O
Review №4

Truly sleep experts. Really happy with my new matress.

An
Review №5

Ken was great while helping me find the right bed. Can’t wait to get it!!

Zo
Review №6

Finding the right mattress was easy. Took a little sleep test and there it was, the perfect bed. Sales associate was helpful in every aspect. Definitely buy other beds from here.

Te
Review №7

We had an excellent experience with salesman, Michael Barnes. He was very knowledgeable, answered all our questions and gave us plenty of time to make the decision on the right mattress for us. I would highly recommend Mattress Firm in Buckeye and especially Michael.

Mo
Review №8

Mike Barnes at Mattress Firm in Buckeye was amazing at helping us purchase a new mattress. He was friendly, knowledgeable, patient, and answered all of our questions. More importantly he provided high quality customer service. If I had to purchase another mattress, Im definitely coming back to see him for help. Overall, a great experience.Thank, Mike.

Ai
Review №9

Michael Barnes was incredibly helpful and patient with us while choosing our new bed and base. He was very informative and took all of our preferences into account to find us the right bed. It was a very comfortable experience and made the whole stress of making that kind of investment much easier.

Ju
Review №10

I bought a new mattress and some pillows a couple of weeks back from Mattress Firm in Buckeye. The staff was very friendly and knowledgeable. They knew a LOT about their products and asked me a few simple questions to help me get set up on the right mattress while staying within my budget. Their prices were great and they have some awesome financing options. It was a quick and easy process and never once did the sales staff pressure me into buying anything. I have a bad back and since getting my new mattress I have never slept better!

Me
Review №11

Michael was awesome! I really just came in to price check and didn’t have a whole lot to spend on a new mattress. I got the best deal and the best service I’ve ever had! Do not hesitate to go in to Mattress Firm in Buckeye!

AL
Review №12

Michael Barnes was the sales associate and he did a fantastic job of taking care of us.Very friendly and courteous.He made sure we had all of our questions answers plus found a great mattress for us.I will definitely come back and shop when needed, I highly recommend this place and look for Michael he is awesome

Ba
Review №13

Our recent purchase was a truly satisfying experience. Our Sales Associate, Michael Barnes, provided excellent customer service, listening to our needs and helping us make the perfect choice. A shout out to Ken as well for all the help. No need to travel, Buckeye residents, a great Mattress Firm location is right here on Watson!

Ry
Review №14

Michael at the Buckeye Mattress Firm is very knowledgeable of all the products. He didn’t push us to buy more than we needed and really helped us focus on what would be best for our particular needs. Very personable, friendly guy, and made spending a chunk of money a little easier.

Id
Review №15

Mr. Kenneth was such a great help to my husband and I. He was very professional and very knowledgeable! He knew exactly what he was talking about and helped us find the perfect mattress! we are so excited about it! Thank you so very much for your time and patience!

Ju
Review №16

Michael was very helpful! Great selection. I bought two twins from him then came back for another and mattress protectors. Simple process, great service!

Da
Review №17

Ken was very professional super patient with us, as we did not know what we wanted! he was an expert and put us in the exact mattress we needed! I highly recommend this place!

Ri
Review №18

Have had difficulty finding the “right” mattress after back surgery. Needed to exchange a previously purchased Tempurpedic hybrid mattress. There was a “glitch” on our part in exchanging. Michael Barnes went “over and beyond” to accommodate us. He answered every possible question, gave us plenty of time to lay on others. Zero pushiness. We accepted delivery on our new Purple mattress two days later. It is everything Michael said and works perfectly supporting the back surgery. Thank you, Michael … and Mattress Firm.

Da
Review №19

Micheal B was our salesmen. Was very helpful and professional. Did not feel pressured into buying anything. My wife and I went to this store to look at the Purple mattress. We we’re very curious and knew we didn’t want a Temperpedic. Nice to see that Mattress Firm is a Purple dealer. So any offers on the website matches the store. Warranty however is better than Purple. We bought a Purple v4 very late Sat night and will be receiving the bed on Monday. I’d say that’s buying in store is better than the website.

La
Review №20

I Took My Mom To Get A New Bed And If You Know My Mom It Takes Several Hours To Get Her TO Agree To ANYTHING.. This Time Was Different After Arriving And Having The Help By The GREAT Sales Associate Ken He Was Very Patient With My Mom As She Tried Out MANY mattresses lol .. This Was Literally A One Stop Shop And She Got Everything She Wanted At A Great Reasonable Price... Delivery Was Literally The Next Day With No Worries Of How Her Old Bed Was Going To Get Discarded Because GUESS WHAT They Take Care Of That ... Highly Recommended

Ma
Review №21

We had a great experience with our salesperson Ken at Mattress Firm. He was very knowledgeable and found the perfect mattress to meet our needs. I highly recommend him for any of your sleep needs. No pressure either!

Al
Review №22

Me and my boyfriend came In maybe like 10 minutes before they closed just to look. The guy helping us was named Ken, very nice, asked what we wanted, explained the different types of bed and what majority of them help with. Overall experience was really good and we ended walking out with buying a Tempur-pedic bed and trust me it’s the best decision me and my boyfriend could ever make all thanks to ken !!!

Na
Review №23

Great store to shop for a mattress. Michael Barns was our salesman and he was great and so knowledgeable! Friendly and very professional! Thank you Michael, Natalie and George Shaffer.

Re
Review №24

Ken was amazingHe really helped my lady and I pick a mattress that fit both our sleep styles because we came in for a purple mattress and he showed us something better and more fit to our well being.

Me
Review №25

My husband and I went to the store in Buckeye, Az on 8/20/2021. The sales associate Michael Barns was very professional, curteous and very knowledgeable. He took the time to explain the different matteresses and we experienced laying on numerous mattresses. We most definitely will be back.

Er
Review №26

We came to Mattress Firm just to see what was available. Michael Barnes was up front about everything, told us what to expect, with no hidden fees. Great service in store and the delivery people were super friendly and helpful. Worth every star.

Ke
Review №27

My husband and I went to purchase a twin mattress from here two weeks ago for our son. We were told that it would be at the warehouse for pickup the following Saturday. So, last Saturday we called to see if it was available and were told it would be another week before the mattress would be delivered to the warehouse. This morning (2 weeks after ordering mattress) my husband called and the person proceeded to tell him that mattress matching what we ordered was there but it was not reserved for anyone and we should go get it while we can since anyone who has ordered the same mattress can pick it up. So basically first come first serve. Had they told us that we would have taken our business elsewhere and not wasted time and money. They are rude and just want your money, they dont care about the customer. In the end we didnt even get our mattress and now I have to wait 7-10 days to get my money back while my son has to continue using his toddler bed. Wouldnt recommend unless they have inventory in stock you can take same day so you dont get f****ed over like we did.

Ge
Review №28

Went to purchase a certain brand of memory foam mattress. Was able to test it. Then I asked our salesman Josue Agundez what he thought would be a good fit for us. He showed us several options which we tried out. Some were more expensive and some less expensive. After he watched us and listened to us try out several brands and price ranges he actually recommended a less expensive brand he thought would work best for us. Wow didn’t encourage us to buy a more expensive brand. I’m impressed. He then helped us figure out the best base option for us and the nicest sheets and mattress cover. Gave us the absolute best price that kept us in our budget. Yes I am a wheeler dealer and he was super nice when I asked for even a better deal and gave it to me. I will always go to Mattress Firm in Buckeye for the best help and best deal. Don’t go someplace else come here. Thanks Josue! You are the best!

Lo
Review №29

Ken did amazing, we actully found someone who knew what we needed and that made all the difference. Thank you!!

Pa
Review №30

Our salesman Josue was very knowledgeable. Walked us through every type of bed and helped us to know the differences. Asked us what we wanted and even suggested things we didnt even think of.. All in all, best first experience buying a bed.

Ja
Review №31

If you go here, ask for Ken. Taught me so much about a mattress I wouldnt of thought of. Definitely coming back to here with my wife so we can find our mattress and pillows to invest in. Thank you Ken!

PE
Review №32

Ken and Sue where awesome, very helpful, friendly, and efficient. Definitely going back when needing any of my mattress needs.

Jo
Review №33

Two gentlemen helped me. They were friendly, kind, courteous and knowledgeable. If needed , I will go back to your store. Thank you so very much! Joy

Ki
Review №34

Was a great experience, always fun to visit with another Mustang lover.

Ka
Review №35

Very clean, very polite and professional salesman... would definitely recommend and return for more products if we needed them again... love the military discount on Purple products...

Ti
Review №36

Michael Barnes was a huge help. He greeted us right away and listened to our needs. When we told him our budget he listened. Great customer service seems so hard to find now but he was amazing. Management should know they have a truly amazing employee!

Di
Review №37

As soon as we walked into the Mattress firm store in Buckeye we were immediately greeted by a very polite salesman Michael. We knew what we wanted when we walked into the store , we told him the issues we had with our current sleeping situation and immediately he took us to adjustable frames that would suit our needs. Explained each frame and answered all our questions. Never did he try to push us into something we wouldn’t be happy with. He really paid attention to what we were asking for . It was a quick and easy check out process as well . Thank you for the great experience. We will definitely be back and recommend to friends and family.

Om
Review №38

Loved shopping for mattress at the Buckeye location. Michael was very helpful with our first purchase I decided to go back again a few days later for another room. Thank you Michael your customer service is the cherry on top.

Sh
Review №39

We had a recommendation for a Purple mattress and were considering ordering online. We decided to go in, and were glad we did. Michael was very knowledgeable and helpful in showing us several that fit our needs and budget, and in giving us time to try them all out. It was a great, low pressure experience, and we are excited for our new mattress, pillow, and sheets!

To
Review №40

Went to the Buckeye store Michael was very helpful and informative! Very professional and easy to understand. Bought a King size mattress and a full adjustable foundation. The transaction was very simple and quick, less than 20 minutes👍 Highly recommend shopping here 1st before anywhere else!

da
Review №41

Ken was amazing! He helped find what we were looking for.

AN
Review №42

Was fast and easy transaction we got exactly what we where looking for

Su
Review №43

Ken is fantastic. Friendly, no pressure sales, great information and easy to work with.

Mi
Review №44

Ken was a great sales person. Informative, knowledgeable, and patient.

Da
Review №45

I received professional service from Ken. He explained thoroughly what matress, pillow and box spring I needed. His fact finding questions determined exactly what I have been experiencing with my old matress and box spring. Im very satisfied with the great customer service I experienced.David

Ge
Review №46

Great help knowledgeable right when we walked on great experience

Ba
Review №47

The husband and I had a great experience with Mattress Firm Buckeye. Michael guided us all along the way helping us in our decision as to which Purple mattress to buy. His professional presentation was very informative and I truly appreciated his salesmanship. I had looked at the Purple mattress online but I am glad we went to the store to try them out. You cant know which Purple model is best for you unless you try them out. I recommend the Buckeye store highly and Michael is the one to talk to...he will take good care of you.Barbara Colvert

Al
Review №48

Great customer service, Michael was helpful and very friendly. Delivery was easy and also professional. Only reason I gave 4 is because their prices are a bit high compared to other stores. Great experience

Tr
Review №49

Service was awesome, Micheal made sure of it!!! We purchased an adjustable base, mattress, topper, and pillows. We received excellent service, and we will be back!

Cy
Review №50

Michael Barnes, our salesperson was very informative, knowledgeable, and extremely helpful.Thank you!

Do
Review №51

Service was great and very informative ask for Ken he was very pleasant and helpful

Kr
Review №52

I had originally placed an order online that went completely backwards and was a MESS. I had to jump through hoops to get it canceled finally. But Josue reassured me that things would go smoothly. I had also been in to the Buckeye, AZ store location a couple of times and had a bad experience with one other associate who kept forcing a $3,000 bed on us after we had already expressed that it was well out of our price range. After multiple attempts at working with this associate and asking if they would match the online price for a bed (being told no), we decided to just order online... BAD IDEA haha. We then circled back and were graced with Josue! Sheesh, what a relief and a breath of FRESH AIR! So very, very thankful that he was the one to answer the phone. He got us a great alternative and delivering on the date we needed. So fast, so smooth, so KIND, so helpful. He is the ONLY reason I would work with this company again. Thank you Josue, I would hug you if I was allowed haha Keep your kindness, you are GREAT! Give this guy the credit he deserves, customer service is a TEN!

Ma
Review №53

Friendly and knowledgeable staff.

Te
Review №54

Customer service was great! Quent was very helpful in explaining and comparing the differences in the firm mattress that we wanted to purchase. Glad we were able to take part in the great sale. After moving across country from Chicago, Il to Buckeye,AZ; we are looking forward to delivery with our new mattresses. Quent was very friendly and knowledgeable!

Fl
Review №55

My husband and I stopped in to Mattress Firm. We were greeted by a very nice man named Jerry. We told him what we were looking for, he showed us several mattresses to test out. We found the best mattress for us and purchased it. We were scheduled with a fast delivery time of 2 days. I would definitely recommend Mattress Firm to anyone needing a new quality mattress, plus great customer service.

sp
Review №56

Haven’t had the mattress bundle delivered yet, but got a good deal. The customer service and attitude of the salesman was incredible. I walked in not knowing what I wanted and left confident I had been given the best option. He didn’t try to up sell either and stuck within my budget.

Ga
Review №57

We bought from Mattress Firm in Buckeye, Az. The salesman we dealt with was very involved and informative. The best part is that he also wasnt very pushy. Obviously they hope you buy something but he had no problem when we switched gears and started considering a mattress on the lower end as far as price goes. What we ended up getting was far from the top models but also a little above the bottom end. Overall it was a good experience.

Su
Review №58

The salesman, Michael Barnes was certainly knowledgeable about the mattress business. He provided us with useful information to base our decisions on. I am sure we are going to love our bed.

Ch
Review №59

We had an amazing experience! Everyone was so helpful and pleasant to talk too! Thank you for everything!!

Be
Review №60

Great customer service by Ken.

Li
Review №61

Awesome sales person. Sales person was very professional, knowledgeable and kind. Definitely would recommend the Buckeye, Arizona sales group.

Ca
Review №62

Had a very good shopping experience at Mattress firm when buying mattresses for the grand kids new beds for Christmas! Julian said it was the best present he got and he felt like he was sleeping on a cloud !

Sh
Review №63

I called Mattress Firm and spoke with Roger. He was extremely kind and professional! He helped me order my mattress from the comfort of my home! I received my mattress less than 48 hours later. The delivery guys were quick, kind, and professional! I am loving my new mattress! Amazing customer service!

Sh
Review №64

Delivery was at the beginning of the 2 hour window. The delivery team was polite, respectful and quick. My purchase was last minute and they were able to deliver the next day in the morning. I appreciated working with Michael and will definitely recommend.

Br
Review №65

Michael Barnes did an amazing job helping us to decide what the perfect mattress would be for us. He was very engaging and polite. He went out of his way to ensure that we received all of the available promotions. He did not pressure us into a sale and honored other promotions that were available on the purple website. Thanks very much for a terrific experience.

Be
Review №66

Awesome service. My second purchase from Mattress Firm. Great prices, knowledgeable sales people, fast delivery Dont shop elsewhere!!!

Gi
Review №67

Salesman was very personable and helpful. I pretty much knew what I wanted when I went in the store, so I was in and out quickly. No pressure to buy something more expensive.

T
Review №68

Man, what an amazing experience! I went into Mattress Firm to get a better idea of what exactly I was looking for in a mattress. I had the pleasure of being lead to the Purple 2 Mattress by Henry (Customer Representative) and he was full of knowledge and didnt push me into buying the most expensive mattress but the one that would work best for me! He went above and beyond with everything he did. I highly recommend this Mattress Firm location and make sure you ask for Henry! Thanks again :)

St
Review №69

Loved our experience here. Mike was extremely honest, open, and helpful. He was knowledgeable and understood what would be the best mattress specific to us. Ended up with the best mattress of my life and havent looked back since! If youre having trouble sleeping then youve got to go see Mike to get a new mattress.

Ja
Review №70

Omg. Quint is the best. Answered all our questions. Even told me a few things that I didn’t know to look for when buying a mattress. I can seriously say that my wife and I left satisfied. Price and delivery was great after driving around looking. Thanks Quint

Ro
Review №71

Michael was very helpful and professional

Je
Review №72

Mike at the Buckeye store was great to work with. Would do business again at that location.

Vi
Review №73

Fantastic customer service from Quint. Great price for just what I needed. I couldn’t have asked for a better experience.

An
Review №74

Workers are too worried about getting a better commission than actually helping the customer.

Je
Review №75

Dominic was very helpful in finding what we needed. We told him what we were looking for, and had found our mattress in less than 10 minutes. He was very professional and didn’t waste our time showing us things we didn’t want. We set up our purchase and delivery and were out the door in less than 20 minutes.

Cu
Review №76

Salesman was to the point, didnt try and sell us something we didnt need. Would go back!! Thanks!

jo
Review №77

I stopped in to check out beds and prices on Black Friday and was pleasantly surprised by the whole process. There was no pressure or hype as I laid down on all of the floor model mattresses. Everyone was very chill and when I had questions Jessica and Michael answered them professionally and to the point.The bottom line is this - I bought a brand name mattress that day, saved a bunch of $$ and it was delivered and setup the following morning. Mattress Firm has a 120 day guarantee on your comfort with the bed and a 10 year warranty on the product. I would not hesitate recommending Jessica and Michael for your next bed purchase.

Do
Review №78

Great service, was able to get me exactly what I needed.

Ag
Review №79

If more people were as kind and genuine as Quent (sales associate) this world would be a better place. What a great experience! No pressure and a tremendous amount of valuable information. So happy with our purchase.

El
Review №80

Last Saturday I came into the store by myself, as my husband is high risk for Covid-19. We desperately needed a mattress due to hip, back, and knee problems. Michael Barnes was very helpful. He asked about our sleep preferences and from there made recommendations. He kept within our budget and did extra searches to get the price even lower. There was no pressure or trying to get us to go above our budget. He was very careful to ensure the store was sanitized and honored social distancing. Knowing Michael was careful about health safety, I brought my husband back to check out the selections. To my surprise, our bed was delivered on Monday. We love our bed and already feel better. I would highly recommend this store.

Jo
Review №81

Friendly staff and was very helpful! Made it easy to pick a matress!

Ja
Review №82

My fiance and I went into Mattress Firm of Buckeye this morning, Michael was there to great us with a smile the moment we walked in. He made us feel very welcomed. Michael was very well informed on everything possible not just the basic product knowledge. He went out of his way to get us the best price possible by finding a coupon they had that further discount our already great priced items. At no point did my fiance or I feel pressed to buy or overwhelmed. It was an all around great experience and we left with a great new mattress well within our budget! Once again thank you Matress Firm of Buckeye and special thank you to Michael.

Ce
Review №83

Such wonderful customer service! He was very patient with my husband and I. Thank you for everything.

Th
Review №84

Friendly and efficient

ni
Review №85

Had awesome customer serviceWas in and out didnt tale long to get what I needed

Ti
Review №86

Great service! The manager took care of us and is very knowledgeable . We didn’t have to wait long either. We had been in and looked a month prior So we knew what we wanted. Definitely will shoot here again.

Mi
Review №87

The salesperson, Michael, was very personable and easy to get along with. The most impressive thing was they had 4 different size Purple mattress set up, which is why we came in.....to see about purple. We were able to try them all and decide on the one we wanted. Really enjoyed this experience and would recommend going in to see Michael for all your sleep needs.

Ta
Review №88

Excellent service. Friendly staff. Will definitely shop here again.

Ni
Review №89

Dominic was super friendly and very helpful. It was our first time buying a mattress and he was patient and explained everything to us. Definitely had a good experience and would recommend to others!

Ra
Review №90

Ken was very helpful

Ad
Review №91

Michael Barns helped us find the perfect mattress within our budget. He was very friendly and knowledgeable in all the different options and we are so happy with our purchase!Thank You.-Adrienne and Derek

Da
Review №92

Very helpful with purchase.

Wh
Review №93

Phenomenal service!!! We were helped by Michael Barnes. He was perfect. He showed us all options and was not pushy on which one we chose. He took his time and explained good and bad of all options. He was very thorough and everything happened exactly has he said it would with no drama or any hidden fees or services. Anyone looking for help with a mattress, go to him! He is worth it. He is not a salesperson. He is not pushy. He is not looking to sell you on the highest mattress for commission. He genuinely tells you all options for your best sleep and steps back to let you decide.

Ga
Review №94

Quent Patrick made my experience very welcoming and fun. He was very knowledgeable and treated my wife and I like family. I will definitely recommend my family and friends to go see him.

Ca
Review №95

I went in with a specific price range. They were very helpful and non judgmental. I am so glad I stop in. I will by my next mattress there. Most definitely

Da
Review №96

We experienced great customer service, helpful advice and a quick delivery. What more can you ask for

P.
Review №97

Michael was extremely helpfuland did not try to sell me on anything I didn’t need. Top notch customer service.

Le
Review №98

First time ever buying a mattress & I had a great experience with the store manager Michael! Very helpful honest & professional!! Thank you

Ro
Review №99

They gave us a great deal on 2 mattresses! Delivery guys were nice and did a fast set up...we would highly recommend Mattress Firm in Buckeye, Az.

Sa
Review №100

Great customer service. High quality merchandise.

Information
11 Photos
100 Comments
4.4 Rating
  • Address:980 S Watson Rd Suite 101, Buckeye, AZ 85326, United States
  • Site:http://stores.mattressfirm.com/az/buckeye/mattress-stores-buckeye-az-7014.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=phoenix%20az&utm_kxconfid=uflnw2ovk
  • Phone:+1 623-327-9173
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:11AM–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations