I took my mountain bike into Karl at the Rusty Crank. There were a lot of issues with my bike and Karl took care of all of them!! It’s like riding a new bike!!! Excellent customer service!!!

Brought my bike in recently to get inspected/tuned up before the Trek Across Maine.Karl took my bike in and made all the necessary adjustments as well as replaced a couple parts that needed replacing.Im very new to cycling and Karl took the time to explain what he did and why. He also gave me some recommendations as far as bike sizing and product in the future as my bike was gifted to me and I did not know much about road bikes with the exception that I really enjoy riding!These guys were super friendly, knowledgeable and gave great advice even after bringing in a department store bike. I will definitely be heading back here if I need something fixed and when Im ready to upgrade to new bike.Highly, highly, highly reccomend this shop! Great experience and quality customer service!

The owner of the shop is a very trustworthy, and helpful individual. A situation occurred that he immediately took care of. My wife and I so greatly appreciated the extra effort that was put into what was clearly our mistake. I can’t thank him enough. I would recommend his business wholeheartedly.

This is my new favorite shop for service in the area. Everyone in there was super friendly, knowledgeable and efficient. Stop in! Parking is easy and it has a homey helpful vibe. Thanks for your help today!

The Rusty Crank is just getting going so service is excellent and quick. I rode the Bike Maine 7 day, 350 mile bike ride so I wanted to make sure my 2007 Trek Madone would survive. Paul solved a shifting problem that had been bothering me for years, tuned it perfectly. I was totally confident while pushing my bike up and down hills, through rain and rough roads. Kudos to the Rusty Crank, great service. I would not hesitate to bring any bike problem to them.