I am an AT&T customer moving to T-Mobile. Had my first experience with T-Mobile by visiting this location. And wow, what a difference! Zay and Josh were friendly, informative and accommodating. I have no idea why I stayed with AT&T for so long! Their customer service sucks compared to the customer service that the employees of this T-Mobile provide. Highly recommend this T-Mobile store and its employees!

Customr service is very poor. Its always one person who is working all day. Your wait time is typically from a hour or two depending on what the service they are providing. Eric is knowledgeable, but does not know how to multi task. He will spend hours on one customer talking about non sense. They need to hire better management and more people. Its ridiculous 😒

I went in and was IMMEDIATELY greeted by Alex! She helped me with every crazy request and answered all my questions. Very professional polite young lady. This is the first store where I have felt welcomed!

Aaron was amazing and helped us today with the purchase of a phone and smart watch. He was very friendly and answered all of our questions.This is my favorite location with friendly staff that is happy to help.Aaron and Erik work hard to make sure you have a great experience with Tmobile!

I love my entire experience. Alex, Aaron, Cody and Will were phenomenal. I totally recommend anyone to go to them for the mobile questions

Seriously could not be more pleased with my experience. The support staff were not only helpful, but knowledgable about the products and services. The associate that worked with me, I believe their name was William, made the phone data transfer process super simple to understand as well as passed the time with some pleasant banter. If all the staff are like William, Ill be going here for all my future phone needs thats for sure! Keep it up guys.

Put some RESPECT ON ZAYE’S name !!

Alex was very helpful and knowledgeable! Everyone was very kind. Thank you!

Customer service IS super SLOW! Been here 2 days now. 6hours plus!1 person in store knows what they are doing! Lines backed up for hours again! Ugh! Never again..

Aaron and Will were amazing! This store is the best!! I received great service and they were incredibly professional! A great experience!!

Very helpful and friendly Sales Person! And he was able to lower my Bill!

Been going to this store for years. They seem to be a lot more customer orientated than other Sprint stores in the area. Eriks always takes care of us and is very knowledgeable! 10/10

The staff here are very helpful and seem to be customer service oriented! Theyre a bit short staffed right now so hang in there with them.

Manager stayed past close to help us get a watch activated and was happy to do so. We appreciate that we were made to feel welcomed even though we came in 10 minutes to close!

Cheryl G. is the best customer service Sprint agent Ive ever had the pleasure to deal with!!!! I was so frustrated when I learned my Sprint bill was higher than normal. So I went to Sprint in Brownsburg and I presented my issue to CG and she immediately located the issue and took the time to explained how I could resolve it. She was so polite and smiled the entire time😊we need more CGs in the world! Thank you so much for all your help Cheryl G.

Great employees and great service. However the price for plans is a little expensive, but tat goes for all sprint stores but just this one. Otherwise great store to go to for all you needs.

Worked with Eric over the weekend and he was awesome! Hands down the best experience I have had in a Sprint store!

Was not acknowledged. Guy working by himself, answering questions for gal, that obviously was not buying anything, went to door to leave 3 times. We asked if we could make a quick purchase, he acted like he was going to ring up our purchase, then told us, we were not very courteous. We said fine, keep your item. We left.

Eriks is the BEST!! Hands down!! I manage people and this world needs more workers like him!! He did everything he could to help me out. Thank you! :)

We have been coming hear for years. Erik is the main reason we stay with Sprint. Always super nice and knowledgeable! Ask for him whenever you stop by as he has been there for atleast 5 years..

Worst customer service, not friendly and not helpful

Super knowledgeable staff, very professional. Quick to helpnyou get what you need and move on. Love this new sprint galaxy s7 edge

A Sprint store that is superior over the other Sprint locations. Theyre a unnoticed gem. Helpful and knowledgeable.

This store is just great. Erik Vinters has always gone the extra mile to make sure we as a family have the best service with the most up to date information and devices!!

The manager is rude and incompetent. He has lied to us several times in the last 3 weeks, and is now refusing to refund our accessory purchase under the satisfaction guarantee.

Transfered all of my things to my new phone and made it painless. Mark was wonderful!

This place was amazing today busted a phone and they were able to swap numbers and get me fixed. Thank you so much.

They completely steered me wrong on my last upgrade! Their inability to explain the options is only matched by their inability to explain the products. SO now Im in a contract for two years that will cost me around $30 more PER MONTH! Stay away. GO to the Sprint Corporate store at the Radio Shack by Scottys! This is a third party store, stay away!

Mark was very patient and helpful. Sold me phone I needed not most expensive model

Good store, wasnt able to solve my issue but did their best anyway.

Larry was a great example to his staff in working with customers with their best interests in mind, not his

This is the worst sprint store. Do not go for any reason. Save yourself the trouble and buy online. I called ahead to make sure they had a phone in stock, the guy says yes we have plenty. 20 minutes later Im in the store, I wait over an hour to be helped by the 1 person that was working and he says oh we havent had any of those in stock for a week. Thanks Grant Communications. Rediculous.

Love this store, going to miss Alex😪 she is awesome!

Wife bought a lifeproof case from this store for her new iphone. The salesman installed it and told her she was good to go. He didnt inform her to water test it before submerging it in water. The casewas improperly installed, leaked and ruined her brand new phone. The store manager only offered an apology and to refund the case leaving us with a $650 broken phone. The General Manager was suppose to call me by the end of the day to discuss this matter further. Its been almost two weeks and still havent heard from him (Andrew)... No wonder your store has such a bad rating on here.

Do NOT EVER go to this store. GO TO THE CORPORATE STORE ON MICHIGAN ROAD (about 20 minutes away, but worth it.) I brought in a defective device and was told I had to file for the warranty on LGs website on my own. I called my phone insurance company for proof of purchase. Asurion said that guy has no clue what hes talking about, Sprint does the warranty for you. They should give you a free phone. I go back the next day, I tell the dude what Asurion told me. Hes like nope, thats not right at all. Plus your phone has liquid damage. Looks like there is chocolate in the charger port. ????? He said this because my phone was incorrectly diagnosed by another sprint store I had gone to. Im like no, it doesnt have liquid damage and the litmus paper is still white. You literally have no physical evidence of liquid damage. Where do I get a second opinion. Hes like i guess you can go to the corporate store on Michigan Road. Thank god he told me that. I went to the corporate store, they hooked me up with a new phone in under 30 minutes.Tl;dr: Representative literally lied to my face multiple times. I went to the corporate store on Michigan Road, they hooked me up with a free phone, saved me from having to make a $200 dollar insurance claim.

I have been in the store several times for assistance. They have always helped with with my different issues. Took plenty of time despite others waiting. Thank you for your service.

I had possibly the worst experience with a very rude young lady at this location. Long time customer but will change my service due to this encounter.

These guys are always so nice, helpful, and great at helping any situation!!

Its cool

Store supposed to open at 10am on Saturday. Got there and the lights are on and the open sign is lit up. Doors locked and nobody in site. Waited about ten more minutes and left. Wasted my time.

Why is it every visit requires a 20+ minute wait? When the third person showed up to help customers, we nearly cheered.

Larry and Team are always helpful, friendly, and knowlegable!

So far cant really get the experience i want when you call the number listed here it doesnt ring? kinda annoying when you dont want to drive there for one question. it would be easier just to call and get my question answered. MAYBE YOU SHOULD GET YOUR PHONE FIXED AS A BUISNESS.

The employees here will lie to you to sell you something. Buyer beware!!!

Wonderful assistance as well as knowledge!!

Its a 3rd party store. Dont expect any support after the sale.

Good employees great phones

Never go to this store. Mr Haven was rude and threatened me when I asked how long I have to return the phone. This guy was mentally unstable and not safe to be around. He needs to be fired asap.

Fixed my phone (purchased from ebay). Spent a fair amount of time and did not charge me.

Horrible experience. Johnathon at the front was trying to get an elderly man to pay $60 just to transfer his contacts to his new phone.

Worst store ever lied about how much my bill would be multiple times!

Wonderful store.

Great experience!

Store manager was very unintereted in trying to help

Erik is awesome!!!

Not so great...

Service sucks.

Slooooooow

Super rude !!!