Great quality and super friendly sales associates, I love their selection

Great store! Wonderful decorating ideas. Beautiful holiday items currently!

Zero customer service. Horrible zero communication until my credit card needed updating… They just straight up CANCELLED my order for new bar stools after I patiently waited 24 weeks, unbeknowst to me. Apparently my credit card number had changed within that 6 month time frame ( as like many of u i had fraud on my card and had a new card) No call no text just canceled the order. I found out when checking shipment status. Horrible customer service. My last purchase ever with C&B.

Zero customer service!Used to be a great store...

I went in there looking for a present for my mother with my younger sister and a group of her friends. Admittedly, I was expecting a harsher service due to the fact a bunch of teenagers were coming into the store, however, I was not met with that! Jane, then wonderful lady who helped us pick out a tea kettle, was incredibly kind, helpful, and overall insanely welcoming! She sold us on a kettle that she said, from personal experience, was the best she’s used and honestly, she is right!! She definitely deserves a raise for the stellar amount of kindness and positivity she radiated.

I am an admittedly tough customer, I expect a level of service in line with the prices of the products and Abby and Laura at Crate and Barrel delivered. My verano couch just arrived and its beautiful, exactly as expected. It did take a while for production and shipping but it was a custom order so it was actually completed and arrived within the estimated time frame. Abby and Laura were very patient with me checking on the order status to ensure it arrived on time. Thank you!

Horrible experience. Its clearly all about commission at this store. I placed the order via the phone with the help of two men (after an online chat with a woman rep who knew nothing about Crate & Barrels products)...When I called the shore back for more information about the constant delays on furniture... I was told by the woman there (who hadnt helped me before) that if I didnt want to wait to cancel my order.Thats what I did today! This was their final chance as they messed up my Christmas orders as well. I dont foresee buying from C&B again with the exception Im stuck with some gift cards after canceling my order... So disappointed.

Really fun colorful place but high prices.

They always deliver! Awesomeness

Everyone working here is so helpful, and I always find what Im looking for!

The same store 🏬 as “Casa Ideas” in my country Chile 🇨🇱.

Peggy was very helpful

The staff here was fun and we enjoyed our girls Christmas shopping trip

Please open the entrance in the food court area. There was a sign on the door saying I could walk around to the furniture entrance, but it was outside the mall and I was in a hurry. Im already buying most stuff from Amazon. I wanted to support a local business but not if I cannot get in the entrance.

Love this store

I love this store! We had our wedding registry with Borsheims, William Sonoma, and Crate and Barrel and the Crate and Barrel one was by far the best. So easy to navigate, add/remove gifts, etc!Penny here is the best, definitely an associate to ask for if you need any help.

Lots to love! Friendly people and everything you could want for your home.

I, unfortunately, created my wedding registry with them and was excited about it. Their customer service agency has completely ruined it for me. I am in the retail industry and this is worst experience I have ever had with any company.I have been trying to work with their customer service since 6/6/20 to try and solve a simple issue of 4 plates breaking during shipment due to poor packaging. I have talked to 4 different people, explained the scenario 3 times and still there will be 2-3 weeks in between correspondences. It is 8/11/20, 13 emails in, and the issue is still not resolved.

It is a great store to get gifts! Unfortunately today they no longer carried what I was looking for. It seems to be that way in most stores these days with Covid19 they have less inventory due to less sales!

Ordered curbside pickup for a set of white wine glasses. I arrived to pick them up and they packaged them incorrectly so I had to wait for them to do it as requested...no biggie. I drove all the way home to give the glasses as gift, only to realize after I gave them as a gift, that they gave me the WRONG set of wine glasses! (About an hour and a half drive there and back.) I called as soon as I noticed and was told I could drive all the way back to exchange them. All the associate said was, oops, sorry about that. and said I could come all the down to get them switched out. I finally just caved and said forget it. Its extremely upsetting I drove all the way down there and spent my hard earned money on something I didnt even buy!!!I have to say Im embarrassed by the lack of communication and attention to detail by the staff of this store, especially Jeremy who was the associate I dealt with.I also want to note that non of the employees were wearing gloves, which was extremely concerning especially during the current issues surrounding covid at this time.

Nice place employee very helpful quality merchandise

I was impressed by the eagerness of the staff to help me.

Not sure if Larry was off his A game but he seemed very put off to have to ring me up at the register. I couldn’t have been nicer and when I asked him for a box he could barely communicate with me. Think I’ll be doing my shopping online. Visited this store recently and had a similar interaction with another store member. Maybe there team is super stressed and disorganized.

A favorite place to shop! Great service, great selection...

Excellent customer service!

Love the store and employees are always friendly. I will say you will never find me spending the kind of money they want for the stuff in there. First thing, head straight to the back of the store to the clearance section. Every once in a while you’ll find something awesome for a good price!

No acknowledgement/help at all for 30 minutes so we just left.

High end, stylish furniture and decor make this a store youll want to live in! Sales people are readily available to answer any questions, but we never felt pressured or watched while we browsed. Definitely a more expensive place, but weve never regretted any purchase weve made here!

Love the style.

Love, love, love this store. Their merchandise is always first quality. I shop a lit online, too. Their packaging is incredible!

The employees clearly do not want to have to bother with a customer. Awful service.

Great Store. Prices can be a little high but the quality is there. They boxed up all my gifts. Great work!

Very poor experience with the staff at this location and a company as a whole. Take the time to look around there are a lot of better options out there for quality and aesthetics. You do not get what you pay for here, high prices for cheap materials and craftsmanship.

We were looking for a kitchen table and some other furniture and have looked everywhere. Kristain in furniture was an amazing help. She took our contact info and helped answer all our questions. She was very kind and helped us every time we came in to look around. She brought gave us a lot of information and kept in contact with us through email and phone without being pushy. Gave us really good advice on our purchase! Definitely ask for her help.Ended up opening a credit card with them since they offer really good rewards and money back which we can use in store.

It was Wonderful!!!

Reasonably good selection. Service shakey. Got passed from one employee who decided to go on lunch break to another one who was clueless. Wont go back.

Seasonal home decor. Great selection of casual sofa pillows. Table linens, dishes & flatwear. Good customer service.

To high prices for me and my budget .

Much needed household items a great price too. Plus friendly helpful staff

Clean store, helpful staff, comfortable chairs

Up until this evening, I have been an extremely loyal Crate & Barrel customer. I am a CB credit card holder, and have come to understand the quality and craftsmanship expected in a CB product. I purchased 6 incredibly expensive picture frames less then a year ago. Over the past 6 months almost each one has had the glue adhesive loosen, and fallen off of the wall.I went to our local CB store, Flatirons Crossing, and spoke with a helpful associate to understand the process of exchanging the frames. Knowing that I purchased the frames at a Denver location, she assured me that they would be able to handle the situation at Flatirons.Tonight I took the frames to the Flatirons store where I was met with Cory, the General Manager. He was arrogant, dismissive, and showed zero interest in helping me exchange (*not RETURN!) the frames. They were defective. I had the receipt on my phone. My receipts (*I purchased them, then returned and re-purchased them the very next day to take advantage of a sale) somehow didnt match up to those represented within his system. So despite me holding the Crate & Barrel generated receipt and showing him clearly how the frames were defective, he completely dismissed me and showed zero interest in helping me swap out the frames. He told me to drive down to Cherry Creek and deal with it there. Oh, and when I requested that he call Cherry Creek to see if we could work to a solution with someone over the phone, he told me no.....?I have never written a review of this nature, however, it is important that other customers are aware of this lack of regard for customer service. I would give this review and my experience with Cory zero stars if I could as my time was totally taken advantage of this evening. Tomorrow I will be canceling my CB credit card and in the future will invest in home decor companies that truly value customer experience.Note to Cory and CB: A defective product should be handled immediately, no questions asked, especially when receipts are presented to verify purchase. End Of Story.

I was hoping that there would have been more showroom space for the kids furniture. What we were weave to see was very cute.

I’ve been to this location a handful of times and I have never received WORSE customer service. I walked the entire store and not one associate spoke to me. I had to actually approach an associate, Kristine, to check me out. During the check out process she did not utter one word to me, simply “is that it?” .....seriously? I requested to speak to the manager and he was immediately condescending. I told him my issues and he LITERALLY SCOFFED at me and said “well we have the best customer service ratings in the district.” He was hardly apologetic and completely unprofessional. I will never come back to this Crate and Barrel again, Thank you to the “store manager” Cory for solidifying that. It’s too bad this day in age places like this are still discriminating!

Great products lovely atmosphere but unprofessional staff that throw around racial remarks in a witty way at their customers. Please provide some sensitivity and diversity training to your staff to avoid any possible brand crisis on your hand.

Online experience was horrible. I ordered 2 in stock items on March 26th. I received an email in the early hours of March 27th that my order had shipped. On March 30th, I received an email that my order left CA that day and estimated delivery is April 8th. I did not expect 2 day delivery but I did expect delivery faster than 13 days. Won’t order online again.

Great place to.shop. Excellent help to get my purchase just right.

Love this store!!! Clean and easy to get help from your wonderful staff.

Good customer service

Had one incredible employee (Julie) ring me up, and one awful rude employee in the knife section. Still pricey, but far better prices than Williams Sonoma just down the hall.

Great service

I ordered 3 items online with a gift card, they certainly did not come as advertised- the pillow cover didn’t fit the pillow and the blanket colors were drastically different in person than online. I returned the items but still paid $16 for shipping...... why.

My new favorite store! Every gadget you could ever want !

Reasonably priced and unique kitchenware, with friendly service. Everyone is surprised when we mention their gift came from their and the price tag we spent

Great service, cool store parking kind of sucks.

Walked in to buy a couch and the lady who works here completely ignored me and went to help the lady right next to me, who just happened to be white.

Always enjoy C&B! One of my dream places!

Yeeessss. Love all the deals here. Lots of over priced stuff but some great sale finds.

Always a Great Place to shop.

Great help thank you

Best employee is Dan, ask for him and prepare to have some great customer service. Dan is the man.

I have no idea if Ive even been here... But Google will keep asking for a review so heres a review.

High prices, but good silverware and basics

Awesome stuff great staff

Mixed review due to some staff experiences.,.

Love kitchen items

Love this store!

Love to shop there!

Great store

Great products

Good selection

Pricey

Pase hacer tiempo, pero muy variado y excelente calidad de productos