Really disappointing in terms of a sales perspective. The sales people are great but its clear that CarMax may not be worth the extra price as I couldnt believe seeing multiple vehicles miss simple things that shouldve easily been picked up over their inspection before someone wouldve bought the car.I was told from individual sales staff and someone in service that [CarMax] hasnt met their standards lately which is honestly disheartening to hear when CarMax themselves charge a premium for their vehicles on the used car market that are supposed to be a cut above the rest. Clearly I could find issues on their lot and their own staff have been hearing this as well - please see some of the few photos I took of items that I found with a single walk around some of their vehicles.Ive seen CarMax have some great offerings in the past and be worth it, but I cant possibly recommend them if they are cutting corners to get vehicles on their lot during a time of increased sales.

Good place to buy a car or sell a car. Its easy, fast, smooth and efficient. The staff is always friendly and facilities always clean.

What an easy car buying experience. I found the car at the Brooklyn Park CarMax and scheduled an appointment for the next day. I began the paperwork online and went to the appointment the next day. I was met by Phil for my appointment and immediately made to feel comfortable that he was there to help me find a vehicle that was right for me and in my price range.I loved the car I test drove. I had to leave, but Phil worked with my wife and I to get everything set up until we returned and finished the paperwork later in the evening. The car was cleaned up and thoroughly inspected. I have had it now for almost a month and couldnt have been happier with Phil and the CarMax experience. We have already recommended them to several friends and family members.

Online offer was spot on from what they had appraised in person. A little slow on the signing out side of things but overall a great experience.

Went to check out Suvs, Met Eric who was not pushy at all, showing us what we wanted and no hassles, great job!

My third vehicle purchased from CarMax and one vehicle sold to CarMax. The experiences have been very good. I have no complaint. The interest rate are very comparable. My expectations on trade were very fair, and the purchase price of the vehicles were favorable to the current market based on my research.

What a wonderful experience! This was my first time going to a Carmax, and that was refreshing. As soon as we entered the building, we were well taken care of. From the test drive to signing, Jeff K. was there and helpful. He’s easy to work with! He made sure both of our trades were cleaned out and kept checking on us. Thanks for the excellent service.

Quick and easy. Phil was great. Let me know what paperwork to bring if I would be coming back because my title wasn’t enough. I needed release of lean also. He didn’t have to that. Appreciate it Phil. Saved me a trip.

Easy process. Got a better price than trade in for my car.

I had an appointment I scheduled on line. I arrived by 8pm and by 9pm my car was sold and all the paper work signed. Very fast and easy. I got more money for my car then I expected. Sam took care of everything, was a great pleasure working with him.

Buyer Beware: dishonest/unscrupulous employee. I purchased a Toyota Sequoia from Konstantin Bratanov who represented himself as an honest Carmax manager and said the SUV was in excellent mechanical condition. Although the engine warning light was on, he said that his Carmax mechanic had inspected the vehicle and it was just a faulty sensor, plus the timing belt was inspected and in good condition. Given the Carmax brand, I trusted him – big mistake. When I took it to Burnsville Toyota to replace the so-called faulty sensor, I learned (among other things) that the engine warning was due to low coolant from a cracked radiator that spews coolant everywhere when replenished. The Toyota technician told me that the engine was intentionally cleaned of all the dried coolant stains before it was sold to me. Naturally, I had them check the timing belt which was in dire need of replacement. Had to spend >$2,000 to fix them. Of course, when I confronted Konstantin, he feigned surprise, sent me some inflated/errant blue book screen shots saying I still got a great deal, then stone walled me. Dishonest, shameless, unethical. A company is only as good as its people.

Our sales person Kyle helped my wife and I purchase a vehicle we transferred from another location. Drove the car, loved it! Kyle was more upset then us the buyer the shape of our front bumper. Purchased the car and got our bumper repainted! Would buy from Carmax again!

My mother is not able to drive any more so I had to sell her car. I looked up the value of the car online and a pop-up ad from Carmax appeared offering me significantly more money for her car than its valuation online. I assumed it was an inflated offer and there was a bait and switch going on, but I also wanted to sell the car fast, and even if it wasnt for the full value, the convenience was appealing. I made an appointment online and took the car in the next day. Within an hour I walked out with a check for the full value of the original online offer.

I have sold cars in the past but this has to be the easiest experience there is. From getting an offer and knowing what to expect or someone giving you all the information you need to bring to prevent miscommunications its totally easy.I had worked with some really wonderful people that were nice and patient and walked me through everything. The staff from the people that greeted me down to the 2 people that worked with me to get my car sold were great.I will certainly look to go through you to purchase a car or sell my next!

Overall I’m satisfied, however the one thing that I think could be improved is communication. I work a lot and had an appointment setup and had a Jeep set aside for my appointment. I drove over an hour to get there to learn that the Jeep that I was coming to look at was in for service and that it wouldn’t be available until middle of the following week. It’s my opinion this should have been relayed back to me before I drove up to let me know to either reschedule or to go ahead and look at something else.I did buy a Jeep when I was there and have been very happy with it and would go back to Carmax I would even recommend friends as well.

Carmaxs offer for my car was by far the highest out of the 5-6 trade in offers I got. Transaction was simple and straightforward. No complaints at all.

Friendly but they low ball you on buying cars then tell you how terrible the other dealerships are. I’ve had them quit buying 2 different vehicles a couple years apart and both times CarMax came in dead last. I wouldn’t bother having them quote a trade in or buying a car, it’s a waste of time.

Quick and easy! I had my car appraised at Car Max. I also had gotten several other appraisals. The choice was easy Car Max gave the best appraisal rate. I came back to Car Max and with the assistance of Jennifer and Augie, in no time I was out the door with check in hand!

CarMax gives me a teeny-tiny space to write my review, so I know exactly how much they really want to know what I think. I am sending a letter to Bill Nash, the CarMax CEO. In short, the car is wonderful (truly) and the experience was great, although obviously laid out on a flow chart long before the store was even a gleam in anyones eye. There was just one problem.

Carmax is a great and professional place. Selling car was so easy. Only took me 20 min from when I entered to exit.

We just purchased our new Honda CR-V from CarMax and it was the best car buying experience we have ever had. Our salesperson Larry was friendly, knowledgeable and was totally at ease with no high pressure applied. We got exactly what we wanted and car was within our budget.

This place is Amazing!Even after the sale they go above and beyond to make sure the customer is happy. Highly recommend!!

Fast, efficient. Offer made and offer accepted. In and out in one hour. Very clean facility. Staff very friendly.

First time, i bought the Hyundai Elantra Coupe, drove for a week-it had an engine failure. Went back. The customer service is amazing. Thanks to the guy named Augie! He is the best. Helped me find the great Volkswagen Passat which I absolutely in love with! If you want a great customer service-Augie is your guy.

Augie Rodero is the best salesman there! He, along with all the employees there, create a very no pressure, inviting environment. He doesnt try to sell you the car; he lets you feel it out and do your own thing, which is nice especially for people like me and my boyfriend because we can take all the time we need to get to know the car. Very nice and welcoming!

From stepping foot in the door at the Brooklyn Park, MN location was more then wonderful. The place itself was sparkling clean and Benny immediately introduced himself with a welcoming smile. I decided to sell them my car without buying another. I was pleased with how easy the touch free process was. How far of amount they offered for my vehicle. Id definitely suggest anyone to go check out Carmax before any other dealership. I couldnt have had an easier experience!

One of the best car shopping experiences Ive ever had. Larry is an honest forthright salesperson that does his best to make sure we get the right car for us and not just a sale for him. I highly recommend CarMax.

Everything was perfect accept the car came with damaged tires

Fast and professional service. Online quote was honored. Process took a bit over an hour.

Larry was friendly, knowledgeable and professional. He walked me through all of my options and took the time to ask the right questions to make sure I was getting exactly what I wanted. He never acted rushed or like he needed me to rush a decision.The facility was bright, clean and had good privacy screens and distance for COVID protocols.Great experience - love my car!

My 1st purchase thru CarMax went smoothly. My salesman Eric was the greatest. I originally wanted a 2019 Highlander but he was able to het me into a lower mileage 2017 Kia Sorento.He worked up my figures then had me come into test drive the car & got everything finalized when I did stop in.I recommend working with him as he is very informative & not pushing you towards something you wouldnt like

Smooth transaction with little hassle. Their approach of keeping the cars separate from you hindered my ability to browse similar vehicles and they failed to suggest anything similar for me. I like what I bought, but the traditional sales experience is being lost in their attempt to wholly sell online.

The employees were very helpful and corresponding to all of my needs and if there was a problem they found another way around the situation to fit my needs. The environment was clean and neat. I loved buying my car here!

I recently within the last few months purchased a vehicle through CarMax. A 2017 Nissan Armada Platinum. My car has 48,936 miles on it and is literally 700 miles over their CarMax warranty and now my car doesn’t even start!!! When I called CarMax to see about get my vehicle in for service they said they don’t have any appointments available until September 17th which is literally 22 days away from today’s date! They then proceeded to tell me to take my vehicle elsewhere to have it serviced. Which leaves me vulnerable to having my vehicle serviced by people I’ve never dealt with before even though I purchased my car with CarMax with and purchased their extended warranty. They still had no interest in helping me get my vehicle serviced. When I called Nissan they didn’t have any appointments available either until September 13th! When I spoke to CarMax service department about getting my vehicle in the guy was rude and unhelpful. The sales manager John at CarMax also did not have anything to say or any type of solution that could possibly help me get my car back on the road. Nobody that I spoke to had any solution to the fact that my car was out of commission and everyone was unwilling to help! I am very disappointed and dissatisfied with my experience through CarMax! They do not care about their customers and are not willing to help. It feels like they sell cars that they know are lemons and on the verge of pooping out and as soon as their 3 month, or 4,000 miles is up so is the service that comes with buying a vehicle. They are not there to help you after you purchase a car from them, they are ONLY there to sell you a car and make money off of you. I would recommend shopping around before purchasing a vehicle with CarMax! They do not have your best interest in mind and they will not help you with your car once they’re warranty is up. I am very disappointed and dissatisfied with my experience with CarMax! I really regret purchasing my car through them.

The application and financial aspect was very streamlined.Had a few repairs that the vehicle needed. Carmax took care of me, and covered the costs in full that were within the time warranty time frame.Overall an amazing experience. Will buy from them again in the future.

It was pleasure to have My car sell at CarMax and also the good news the offer letter they sent me online didnt change when I went to dealership CarMax so thank you for buying my car and also in the future I will be buying a car in this dealership CarMax....

Anyone else been asked by Carmax to show their bank account information on the phone before they accept your check? I found that interesting.

The person helping me tried to scroll past my warranty contract. I was lied to saying they had service centers in my area. the salesperson even looked it up come to find out the closest 1 is 116 miles away. brought the vehicle in for an inspection everything was fine except that the skid plate needs to be replaced. tried calling for the 90 day warranty to cover it and all they tell me is to bring it to that close by service center. I work Monday through Friday so in order for me to do so I have to take time off work which nobody is planning on covering.

I had a great buying experience thanks to Khue. However, I spent $200 getting the interior of my new vehicle detailed since CarMax did a poor job detailing it before my purchase.

Excellent and personable service! No hassles. Straight forward pricing. Very impressed!

I was able to do a loan application online. When I first went in I was in a hurry I was told it would take longer then I was able to commit at that time. While I was gone I received a call that everything was set up for a expedited pick up when I came back. The paper work signing was pretty much all I had to do.Now I did have to return the original car I had taken and as soon as I walked in they were quick to help the return was very easy as well and did go quite quickly considering I was returning and buying.

I was pleasantly surprised at how transparent the entire process was. Everyone was pleasant to deal with and the dealership itself was very clean and accommodating. My only issue was it took awhile IMO, but I get it they want you to wonder the lot and fall in love with a vehicle

I had a great car buying experience with Kristi! She helped me find the perfect car! She was patient, friendly, helpful, and careful to explain everything I needed to know during the purchase process. She didnt pressure me to buy a car, though. We looked at quite a few, including a couple she had shipped for me to test drive. This was my second car purchase with her and I will definitely continue to work with her when I go looking to make another car purchase! Couldnt be happier!

I paid $800 to ship in a car, got prequalified for a certain percent. When the car came after multiple delays they said I qualified for a rate 2% points higher. Nice bait and switch. My credit didnt change from the prequal.

It was an amazing experience. Quick, easy, and very friendly staff working there.

COMPLETELY UNPROFESSIONAL!!!! Won’t own up to their own mistakes on mail issues on vehicle registration forms and said it was missing even when returned IN PERSON…threatening to retake the car instead of fixing their own issues. AVOID!

The best, low-stress, non-pressured car buying experience Ive ever had!!

I was extremely impressed with the professionalism and friendly service I received from everyone I was in contact with. Every detail of the sale was completely discussed to my satisfaction. The car was ready and clean when I was done. All your personnel should be complimented for a very good handling of my purchase. Thank you.

Painless and pretty quick. I sold my SUV for the price they quoted me online. 😀The process only took about an hour.

Get sales people. Not pushy. Ask for Kear. Hes great. The business team is a little slow on paperwork...But get your pre-approval online. Will save alot of time.

Very Well Satisfied With My Customer Representative

Fast, easy, friendly, and all provided with great technology.

Love my experience! Got my car! Thanks, Kristi!

While we were there it was perfect but for some reason they still havent paid off the loan on the car they bought from me. And its been over 15 days

Easy process to sell a car. It could be more agile though, I had to wait several hours to get it completed.

Best car buying experience Ive had in my adult life. Jeff was easy to work with and relatable. Ross was friendly and thorough. I really appreciate everyone that we worked with us or that were behind the scenes to get the car ready.

Great service and they make the car buying process easy and hassle free. I was beyond impressed with their trade in process. It was stress-free and their trade in values are inline with KBB, which most dealers don’t come close to.

Although I did not go ahead with a transaction, everyone was very friendly. The offer was very fair. Clean, open dealership.

Amazed at the the efficiency and the very professional treatment from Richard. I doubt if we were there more than 1.5 hours. Pleasant place.

Sold a car lived up to online offer very pleasant business transaction

Stopped in at CarMax on a whim between appointments at other dealerships while car shopping. Best. Car. Shopping. Experience. Ever. Phil Lusardi was delightful, knowledgeable, friendly and didnt waste my time with unnecessary attempts to sell me something I didnt want. I didnt feel bad for saying a car didnt work for me and he didnt try to sell me on pointless features that would bring no value to me. I definitely recommend setting up an appointment with him. Hes there to HELP you, not SELL you.

Everyone here was super friendly and I really enjoyed my experience here.If you are in the market for a new car I highly recommend this place.And I LOVE my MDX!

I had an incredible first time experience selling my car to CarMax. The man who handled the transaction was extremely efficient and was very informative and helpful.I highly recommend them.Ask for Luke.

The people are great and very helpful, thank you all

Start to finish I was not only pleased, but Impressed! The application process was painless and Kristi was great! I would certainly shop here again and refer anyone else in need of a nice vehicle that will last. Warranty offered is awesome, customized deductibles and even GAP offered. It was a great day, with many more to come!

I’m quite disappointed in my experience with CarMax in Brooklyn Park, MN. I sold my leased vehicle to them on May 10th, it is now June 18th and they have not yet managed to pay off the lease. Leasing company is now threatening to ding my credit score, and CarMax’s reply to me is gee, sorry about that, we haven’t paid it off because we can’t figure out where to send the check. Come on, this is your business and profession! It is Nissan Capital Leasing, not some unknown small company. I suggested that they just write a check to me for the modest amount that is currently overdue on the lease which I would use to get the payments caught up and which would reduce their ultimate payoff so no financial impact to them but still protect my credit, instant reply was nope, we can’t do that. That is just terrible, terrible, terrible customer service. I’m going to end up eating the overdue payment (and who knows how much more) to protect my credit, completely unfairly.

This place is really pleasing to do business with, full of happy faces helping you out, well organized team thus making them very efficient. Especially love the speacialist Richard H. who was assisting us through the whole process of selling our truck, he went above & beyond & iD give him 10 stars if i could. Thanks Carmax! 😊😊😊

Where to begin.. From the first 15 minutes on the website, the experience was easy and seamless. Samuel Kuo immediately called and scheduled for a vehicle to be shipped to the closest location. Afterwards the car considering its proximity took longer than expected to arrive, but still within the days specified to allow for vehicle delivery. After two calls specifying extended estimated delivery, the car was at the lot that same day in the afternoon. Afterwards, Mr. John Terpstra, another sales associate for CarMax Brooklyn Park, took care of the delivery of the vehicle, test drive, and the rest of the administrative portion of the experience, as the initial sales representative was out of the office. Mr. John Terpstra was calm, friendly, professional and more than helpful during the entire process. He has considerable experience and knowledge of his products and definitely made the transaction transparent and reassuring, and honest. To sum up, excellent representatives and quality vehicles.

Ryan at the Brooklyn park carmax is the Bomb. Both Bs should be capitalized on purpose. Plus hes cute which was a plus in any book. But seriously I came in with a lemon I bought from another dealership less than a year ago. I literally had to have my car towed in. I asked Ryan would they still buy it from me and he was very honest and straight forward. He told me they would give me something for it but to expect to put an additional cash payment down. Carmax has a policy that you can trade in your car within 5 days of purchase for any reason at all. Lets just say I ended up trading my car 3 times within a 2 week period. And every time I call, Ryan picked up the call and helped me get into what I was looking for. EACH AND EVERY TIME. No evil eye, no snide remarks, just pure honest help. From the beginning to the end each time I traded in my car. Started off with a black Buick encore, to a jeep compass, and then Finally, my baby, who I call pearl, my Buick encore with 4wd, sunroof, heated seats, heated steering wheel, I even got a Buick app! I love my car. I highly recommend Ryan at the Brooklyn Park Carmax. He will not let you down

We were given our exact online quote on our 2016 Kia Soul. Great experience other than a longer wait then planned.

Carmax made selling my car so easy. They were professional, quick, and painless. They gave me the best price compared to others. I would highly recommend Carmax and would do business with them again.

I literally cannot say enough amazing things about my experience at CarMax with Benny. For being one of their newer associates, he sure knows how to provide an amazing experience. As a first-time car buyer, I had about a million questions and Benny answered them all without missing a beat. The entire CarMax staff was friendly as all get out, I think I chatted with a good 4-5 people during my visit there. The place itself is big and beautiful, without feeling intimidating, and sparkling clean. On top of it all, the car I found was an amazing price, I got incredible 100k/5yr coverage with Mazda, AND they let me leave my old beater in their parking lot for an entire week so I could drive my new(almost new) dream car home that day.Thank you Benny and CarMax team for making this experience an amazing one!

I did all the work. I found the car. I paid to ship it to a store closer to me. I made an appt to test drive. I paid cash for the car. The only thing CarMax has to do was send me paperwork electronically to sign and deliver the car to me. Both were messed up. The pestered me with texts, phone calls and emails to sign paperwork in a timely manner...which I did and it didn’t go through. So I signed 2x, after they insinuated I may not have done it right! They chose the time to bring me the car and showed up 1 hour 2 minutes late with no communication until I called them. They were condescending ‘our team is there, maybe you need to go outside and look’...they showed up 40 minutes later. But hey, I’m just a professional woman, sitting at home, blocking my calendar so I can take delivery of my car. Never again.

Jeff was amazing to work with so helpful!! A great guy to work with!

Great place to buy a car they will give you a fair deal and not rip you off like budget automotive in pequt lakes these people are honest trustworthy and wont rip off struggling single mothers I highly recommend them one of the best used car lots in the area by a long shot thank you carmax

Stay clear of this place. The used cars are sold wrecked and they won’t use carfax. They use Experian who they know won’t pick up on most accidents. Than when you want to bring the vehicle back within the thirty day guarantee the sales managers treat you like your the enemy. To be fair, the business office staff is the very best in the business, as guys like Ross and ladies like Christine are just phenomenal in service. The sales reps are great folks as well. Elias and Augie are spectacular. Highly recommend them. There just trying to make a living like all of us and they treat you like family. Unfortunately the sales managers walk around like they are superior to not only the sales staff but customers. They are rude, out of sight and the wrong men for the job. No leadership skills. Business is business though and due to shady sales managers I would stay away. To each their own though.

DDonOkontke

All of the associates make your buying process simple. They have always treated customers equal. This is my second purchase from them. I referred my brother and he recently purchased a new vehicle as well. Employees are patient, energetic, and helpful. Will always use CarMax.

Very easy buying experience. Sale person(phil) was very helpful and easy to deal with. Would buy from carsoup again for sure.

Augie was so wonderful to my daughter and I. He listened to my daughter explain her credit, what she was working with as far as a down-payment, and what she wanted her monthly payments to be. He pulled up all vehicles she was interested in, narrowed it down. We were able to see the same vehicles he was looking at. The process was so smooth and painless. Augies very knowledgeable, patient and thorough. I told him I will be back to see him for my next purchase!! I suggest calling to make an appt. 1st. We walked in without an appt because we didnt know so we waited a little while then we got placed in good 👐 with Augie. My daughter got her new vehicle with a cute big ribbon on it..Kudos to you Augie 👏

My daughter took me to CarMax when my 18 year old Hyundai finally gave up. She had had a good experience and assured me I would too. We quickly found a car that suited my needs and budget, and I was happy to drive off with it that day.

Quick and easy way to sell a vehicle!

I am so thankful for CarMax! This is my second car ever and I am in love !

Great place to take you car.

An easy seamless transaction. Would certainly recommend to anyone.

They do a great job, the Customer service is amazing

Very helpful staff and also was in and out with the car I wanted within 1 hour, unheard of!

Worst dealership in history,bought a car,a nice new one,the motor blew up a couple days later,turns out it had a branded title too and cant get fixed,these people dont have a care in the world,didnt get me a new car or a loaner,nothing. Told me to drive there again and sign paperwork to return it and hopefully i get my down payment back,then if i want a new car id have to go through the whole process AGAIN!!! Everything you would expect from a sleezy car salesman right here under one roof!! AVOID them at all cost.

Excellent service person with timely process.

Went there to look for a truck. Fenced in with only a gate to leave. Cant drive through lot. Not accessible for people like my that have mobility issues. Employees didnt seem to care.

Everyone was very nice and helpful. My only issue and the reason for giving a 3 is I sat there for over two hours all together. The place was not filled with people and I saw numerous workers. I was told they always make sure to get people in and out as quick as possible and the whole thing should take about 30 hour or so. Two hours later my truck was sold. Again everyone I spoke to and worked with were super nice. It was just the wait time, especially with a 7yr old.

I had an amazing first experience with Carmax and will always go there in the future when I want to sell a vehicle. The offer they gave me on my vehicle exceeded my expectations and could not be matched by multiple dealerships. The actual process of selling my car to Carmax was simple and quick. They had me in and out in about 30 minutes with everyone super friendly that I had any contact with. I am very satisfied with my Carmax experience!

Great service and prices!!

Pros:Fixed pricesNo back and forth with managerGreat customer serviceAwesome selection.Process is faster then most30 day returnOnline with delivery was seemlessCons:You get what you get.No negotiation for say new tires etc.Time in dealer still slowCouldnt test drive, just sit in the vehicleOver all good experience. I had first vehicle delivered and that was a 20 minute process. I didnt like the vehicle and returned it for a different one. That was surprisingly easy and seemless also. Will buy from again if they have what I want.

Friendly customer service. Helpful and knowledgeable sales rep.

Friendly people and very good deals if youre selling your car to them.

Offered a reasonable price to purchase my vehicle. Do this before you trade your car on anywhere else.

Very happy with the customer service! One of the workers there, Phil has helped a lot, super friendly, positive and wonderful to work with and have a chat with! I appreciate everyone that helps me whenever I have a question or problem!

I got an offer to sell my car to them through Edmunds. $500 above the other soft bids I got on the internet. My wife goes there and, although the offer is valid for another 2 days, they claim it is expired and make an offer $1300 lower.Did I give a false description of the car on Edmunds? Well, perhaps, but our local dealer who maintains our car ended up offering $800 more.Carmax way to lure you in and make a lowball offer looks pretty close to a scam to me...

Great customer service. They have an excellent social distancing process where I completed 97% of the process via text and email and my truck gets delivered to me!! Alex was great.