Purchased two vehicles from this dealership thus far, both have been solid since purchase, and they were a fair value at list price for what we were looking for.Most recent salesperson was Antonio; he was attentive and helped us get a vehicle that fit our needs at a price we wanted.Overall, a relatively painless experience both times, would recommend for if you’re in the area and looking for a vehicle.

The oil change went fine. Went fast. Comfortable wait. Good area for my kid to wait and he enjoyed the popcorn. Short wait. The only problem is the state of South Dakota is currently in a state of emergency due to covid 19. The governor has many state offices closed due to this. The city of Brookings has a mask mandate that most didnt follow. Even the employees didnt follow the rule on the door. It seemed most employees and over half of the customers were not following the city mandate and the signage at the door. Many had close conversations, many went close to employees and employees came close to me without the mandated and dealership required mask. Otherwise the wait was pleasant and went fast. The dealership was clean. Everyone was very friendly and helpful. It went exceptionally well. I like the dealership and the people. I would say 5 star service all the way around other than the states emergency declaration, the city mandate and the signage not being followed.

Antonio was fantastic to work with. He was able to get me the exact car I was looking for and was very good at communicating through the entire process.

Very friendly staff and super helpful! Thank you for your excellent service.

If you dont know anything about car dealerships or how they work, I would not recommend this dealership to you! They fully take advantage of you if you dont know the process! They are heartless people with zero dignity! Even in times that we are facing with the pandemic, they still scam every penny they can out of you! If you have other options take them. Or atleast save yourself from speaking to sales man Nick.

After months of searching we found the car of my dreams, but almost 3 hours from home. After putting down a small deposit they held the vehicle for me for a few weeks until we could get there. They were able to do all our paperwork via email so the majority of the work was done before we got there. We were there for less than an hour, and that includes them even accepting my trade in. Very satisfied with their service, nice people.

Antonio has great customer service. Will be back in the future.

We had a great experience at Brookings Auto Mall. We got the car we found online, and Antonio was super helpful with the entire process. They were generous with our trade-in, and the financing went smoothly, too. We highly recommend Brookings Auto Mall and will be looking there again for our next vehicle purchase.

If I could give less than one star for the body shop/collision center, I would.

We stopped to look at some cars in Brookings and the guy started out with saying The Price are non negotiable and when I told him we have our own financing he said If you are not using our financing the price will go up $1000. Needless to say not a dealership we will buy a vehicle from.

Purchased a used pickup. Within the first week of owning I noticed the bottom seat heater did not work on either front seat. Called them and they said to bing it back for them to look at. 15 min after their service side pulled it in the technician came and told me everything was working like it should. I did not believe this answer. 200 dollars in GM certified parts and 3 hours of my time I now have heated lower seats. Both lower seat heaters had 31 ohms of resistance. Should have 5-9. Sales side was great. Very happy with the salesman. Service side I am not to sure about.

Brookings Auto Mall worked with me to rectify an issue I had with service work done. I am pleased with the end result and will be a returning customer. All companies experience issues with their customers at some point or another and the way they deal with the issue is what counts and is the reason why they will keep my business.

Always fast and courteous service. Being without a vehicle for 3 weeks is not easy for a busy family. They gave us a loaner the very night of our accident. Daniel said he would do his best to get us our vehicle by Christmas, and he was true to his word.

Dirty sales practices. Test drove a vehicle over night. Returned it at noon. Sales manager snatched the keys and took off without a word. Our salesman had the day off and I respected that. Said Id meet him the next morning. Sales manager proceeded to sell it to someone else with hours of us returning it without even a word to us.

A very pleasant experience. Charlie Jensen, our salesperson, listened to what we were looking for in a vehicle and came up with perfect matches. This dealership treats you with respect and intelligence with no high pressure sales tactics. You actually feel that your satisfaction is their priority. Every aspect of the vehicle purchase was made easy and stress free. We look forward to enjoying our 2018 Equinox.

After my husband was in an accident we went to Brookings Auto Mall for body repairs. Right from the beginning Daniel was extremely helpful and informative. He went above and beyond to contact both insurance companies and saved us the hassle. It is also a wheelchair accessible van. The electronic chip had to be put in at Einsphar since I didnt realize Brookings Auto Mall wasnt a Dodge dealership. He took care of everything!! The body repairs were done very well. He continued to update us and offer a rental but by no fault of their own they didnt have anything wheelchair accessible. The customer service is wonderful. We will be returning customers especially since only a couple weeks after he was run into again. This time with less damage gratefully. I would highly recommend using them for all your body shop needs.

Charlie, Dave and Debra made this buying experience so easy and fun. Explained everything in detail about everything we wanted to know. Charlie is VERY knowledgeable about his vehicles and Dave made sure we got the deal we were happy with. LOVE our 2017 Equinox!

Service was exceptional!! Called while I was traveling and needed oil change. Got me in to save time and the service could not have been better! Very fast!!

Prompt response and very helpful! Will definitely return! Thank you!

Had to replace Charge Air Cooler and was told it wasnt covered under my bumper to bumper warranty. The car is 2 years old and only 26,000 miles. I took to another Chevy dealership and they honored it and fixed it with no cost. Will not bring my car back here.

Bought my car there in Jan. Everyone I dealt with was very professional and friendly. Answered all of my questions. Mark Foster was great as usual, this is the 4th car that I have bought from him. I request him to help me if he isnt on the floor. Terrific sales man !

We are so happy with our new 2016 Buick Encore! Charlie and Aubrey were so helpful with all the whole process. Showing us different options that were available to us along with making us comfortable the whole time! Would highly recommend going through Brookings Auto Mall!

Service was quick, efficient, and the staff is so friendly!

I would like to say thank you to Dave and Nate and everybody that I talked to when I purchased the 2016 300 S . I would give Brookings Auto Mall five stars, but when I purchased the vehicle I asked that it be detailed except when I showed up the car had not been touched. I took my new vehicle to the car wash to clean out the door jams, the rags itself were covered in dirt and grime. My young children could clean a car better.

Been very happy with there customer service.

Steve Clem in the service department was wonderful to work with. I was having trouble with a rented chevy van. Steve diagnosed the problem, fixed it, and got me on my way very quickly. He was very professional and pleasant in his approach. I would highly recommend him for any future work!

I love getting all of my service work done here the staff is so friendly and helpful!! They get you in and out in a timely manner and always have a ride to get you to work!

I took my car to GMC dealership to get the heater fixed, and ended up having to pay $450 and still had a broken heater. I was also informed that I’d have to pay another $2200 in order to buy the parts needed to fix my heater and have them fix it. Also keeping my car for 3 days without keeping me informed when they told me that I could pick it up the day after I dropped it off. I ended up going to another mechanic and had my heater fixed in less than a day for under $30.

Super kind and quick with the work. Didnt just fix things like other dealerships have done when asked to have my car looked at. Wouldnt hesitate to go back or even purchase a vehicle from BAM.

I always love taking my car to Brookings Auto Mall! They have the BEST customer service!

Steve in the service department is a pleasure to work with, he always delivers my car as promised.

My fiance and I went to this place and bought a really nice car for a decent price! The worker who helped us was very informative, helpful and honest.

VERY willing to work with us and get us to where we financially could afford!

Excellent experience working with Charlie Jensen and all the other staff at BAM! Our van was a great deal that we ran across while visiting family in Brookings. Charlie and BAM were low pressure, straight-forward, and easy to work with. Worth crossing state lines from Minnesota for!

Excellent experience with my purchase. Good honest people. Filled my tank and washed as a courtesy. Thank you!

Everything was well explained and the amount I paid was within the estimate that I was given.

Had work done to my honda after hitting a deer, front drivers fender, drivers door, mirror, and windshield replaced. It took them about three weeks to get it done but when i went to pick it up i was far from pleased, the hood and the fender gap where so close together you couldnt fit a credit card between it be the other side was huge, the paint had all sorts of imperfections all the way down the side, when they where buffing the fender they burned through the clear coat on my hood and didnt fix it, they replaced the door and when you closed it there was a loud metal on metal clink didnt even sound close to what the other doors sounded like, i told them it was unacceptable and they may try agian to get it right, three more weeks go by they have it done we go to pick it up and the fender is lined up properly paint looks better but still not what it should be door still doesnt sound right but better than before, i said we will take it, if they cant get it right the second time they arent getting it right ever! Driving down the road at 75 theres a high pitch whistle come to find out they broke all the clips that hold the weather stripping on the wind shield and didnt replace it, also found missing clips under the hood, i got a source that said the guy working on my car said i dont know why theyre spendind money on a car thats not even worth it. Best part about them is the loaner car, i will not be returning. Go to Mr.Vs or Aurora body shop instead

Justin was so helpful and knowledgeable! No pressure. Very accomodating to show us cars after hours. Bought our very first brand new Acadia and we love it! This is the 2nd vehicle we have bought from Justin and will come back again next time! Love to do our business locally!

Fast oil change made my day!

Very nice people here.....do a good job

Idk if its because we were from out of town, but our drivers side tire fell off. 3 of the lugs snapped off and were stuck inside the bearing. Easy fix to get the lugs out. They told us they couldnt do it (because they didnt know how) so they decided that they would replace the whole bearing. Which should only cost 400 for a 2000 Pontiac. They wanted 700. We decided to take it somewhere else. The person we took it to was able to get the lugs out for cheap, and other places quoted 400$ to replace the bearing. I would recommend Rons auto repair or the automotive service center before these crooks!!

Rob Scmidt was a pleasure to work with. Very personable and willing to get me exactly what I needed.

Took care of our problem and no complaints

Ive always had great service there

Excellent service in their parts department

I appreciated the prompt and straightforward service.

Friendly. But the trade in offer was rediculous in which they refused to budge. They low balled my vehicle so bad that the lowest to average trade in value wasn’t even considered.

Thank you so much!! Everyone is so very helpful!!

They do good work

Great place. Friendly staff and knowledgeable salesmen!

Always helpful!...very quick & efficient service work! Thanks, everyone!!!

Just days after purchase the driver window got stuck and cannot be used. The vehicle is now having trouble starting and it looks like the water pump is leaking! Not what one wants in a vehicle coming off a car lot! Buy as is - just a lazy way of getting out of fixing things and then you put it on the lot to sell?! Not good business!

Great service dept and body shop

Brookings Automall provides good service and a ride to work

I bought a Cadillac for a good price.

We had a very rude salesman. He never introduced himself and went straight to talking to my husband about a vehicle we had zero interest in. I explained several times we had no interest in that vehicle with no acknowledgment from the sales person. When I became upset over my apparent invisibility he gave me a nasty look and asked me to calm down. Finally he stood and introduced himself and offered to shake my hand. which I shook then he proceeded to insult my method of hand shaking.

Very helpful and polite people.

Great people to work with!

Everyone is so helpful and friendly!

It was a good experience from the time we dropped off our vehicle, and we picked it up.

Easy to work with...great work!!

Friendly, honest service.

Dave and Rob,best in the business

Friendly staff and very responsive to customer inquiries

Very helpful people

Most was friendly.

Honest, reliable

I like it