To this point everything is great.Scott was very helpful in making sure we bought the right machines we needed, not just something that was more expensive.He got us what we needed for the price that was good for us, that included the removal of our old units and the installation of the new ones.The risers for the machines that we ordered will be coming soon, and the Grand is going to send someone out to install them. There will be no additional trip charges or further labor costs.Doug and Candi

Bret at Grand Appliance in Brookfield was incredibly helpful and knowledgeable. He was very patient and did a lot of research to help me find a new washer and dryer that would work for a somewhat challenging situation. The prices at grand appliances are great and they have appliances in stock…….no waiting 6 to 8 weeks for delivery . Their customer service is excellent!! Hopefully we won’t have to replace any other appliances soon, but if we do we will go right to Grand Appliance .

Starting my business, PlayWell Pediatric Dentistry, and Jeff Voyer was super helpful in communicating with my contractor, selecting equipment, being available and flexible with construction timeline changes - he was a really big help. I would definitely purchase again from Grand Alliance and from Jeff Voyer

Absolutely the best experience! Jeff is so knowledgeable and helpful! He saved us money and we got better products than expected. Do not go elsewhere for your appliances. Thank you Grand! And Jeff!

We had a wonderful experience buying new kitchen appliances from Grand. Patty at the Brookfield location was an absolute gem; she answered every question and was full of helpful tips. She made the process easy and didn’t leave out any details. We were able to schedule delivery on a day convenient for us and didn’t have to wait - everything we wanted was in stock! The delivery team was quick, professional and friendly.

Great grasp of the product from Scott, very easy to get right product and purchase.

I shouldnt have to show up to your store in person to get an update on my order because my calls are dodged, and I shouldnt have waited 8 months for an item that other retailers are showing an 8 week backorder on.Why is my cooktop, which was slated for February delivery, not here?

Patty was very courteous and helpful with answers to our questions.

Very knowledgeable sales staff and customer service. Great showroom and in store experience. Over time entire kitchen and laundry room purchased.

Be aware , and beware of this company. They use fake mailing lists, with bogus names. They seemingly use overseas reviewers as well to make their company seem better than it is. I have been getting mailers from them addressed to dead people for years.

Excellent customer service. Knowledgeable about the washer and dryer’s I were considering. Helped me to make a great selection that I am happy with and looking forward to seeing my new appliances in a few days.

We always buy all of our appliances here. The staff provide excellent service and are very knowledgeable on the products. We have been working with Jeff Voyer lately and he is great at his job.

AMAZING to work with!! Jeff Voyer took care of my every need and answered my questions before I could even ask them! I’ll never shop anywhere else!! Thank you!!

Knowledgeable staff. Not pushy and answered all my questions. No pressure.

We worked with Scott and he was extremely knowledgeable and helped us build a good package for our new build. I ended up having several questions after we left and Scott was very prompt and provided us other options to fit our needs!

If you’re going to Home Depot or Lowe’s to look for appliances, don’t waste your time.In and out in a short time for a washer and dryer, selection was decent (they actually had inventory), and they deliver and set up for a very small cost.Best part - their prices best all the big box retailers, period.

Had a pleasant enough front-end sales experience. Jeff is a knowledgeable salesman. Unfortunately, our experience deteriorated dramatically from there. We understand the COVID-related supply chain delays and busy delivery teams, however, poor communication made the situation much worse. After paying our final bill on June 11, multiple delivery/install crews scheduled for different days/weeks left us with an unfinished set of appliances. In addition, one installation crew damaged our new wood floors, delaying final completion until mid-August, when we once again had to juggle multiple installation crews and lack of communication. Ultimately, it took two months from the time of last payment to finally have a complete install.Demand has skyrocketed for appliances, and unfortunately it seems that Grand does not incentivize their employees around final delivery and installation - lower your expectations as much as possible and plan for lengthy delays.

Outstanding customer service and great follow through. In building our new house we needed all new appliances...it was a bit overwhelming but Jeff V. made the process easy and thoroughly explained all options. He made sure our delivery went well. We couldn’t have asked for a better outcome.

Excellent customer service. I had been stressing about ordering my washer and dryer... searching all over and trying to price compare. I made one phone call and within 10 minutes had the ordered and set for delivery! Jeff V. was professional and efficient! The kind of service I love. I will be back for more!

Jeff Voyer, did a great job in helping with selection, Knowledge and pricing for a new refrigerator. Grand Appliance should be glad hes not flipping burgers in Mexico.Follow up n er very did receive refrigerateWas was told its coming, its coming, but never given a delivery date.Canceled order.How can you sell something you dont have.N

Scott was professional and informative during our discussion about the appliances I was looking for; I will definitely contact him for my future needs.

All the appliances we own have come from Grand. Great place to purchase.

Reached out to Scott weiland told him my son and daughter in-law were looking for a stove and refrigerator told him they had a limited amount to spend and he was very helpful gave them several options and and found a stove and refrigerator that worked out for them . extremely satisfied and will be back

Would not recommend. They don’t stand behind their product or own up to mistakes. Another reviewer summed it up perfectly:“I dont normally leave reviews...I would give negative 5 stars if I could......the unit arrived and just as I had suspected, it was the WRONG unit! I refused the delivery & called the store. She was not working that day so I ended up talking to an associate who reached out to her by phone. The message she conveyed to me through him was that I can pay the extra money for the correct product or cancel the order....Today I called corporate customer service, talked to a manager by the name of Chris and shared with him my experience. To my surprise, he was as much unwilling to resolve the issue as was Orlee. It was now crystal clear to me as to how she could act so brazenly in her dishonesty. This is not an employee problem, it is a corporate senior management problem.”

Very knowledgeable and honest sales staff. Great selection of products.

Top service from my gal at Brookfield WI location.Multiple stores/warehouses to draw selected product from - especially in this current lack of inventory economy.Best price from multiple vendors shopped.Delivery time and pricing are great.

Excellent experience coming off a previous nightmare.... Even in the midst of continuing covid supply chain nightmares. Scott found me a fridge he was quite certain would fit in my small condo, despite my concerns. He was correct! When there was a problem with the doors, they replaced the entire fridge rather than risking my having continuing problems. When I said I needed it immediately because of an upcoming party, they got it scheduled for first thing Monday morning. Excellent customer service and more items available than the big box stores.

The staff was very nice, very helpful and very patient with me. They answered all of my questions and didnt pressure me to make a decision on which refrigerator I wanted. I will definitely come back if I am ever in need of any other appliances for my home!

I regret ever walking into your store. My calls are avoided and my complaints are ignored. You seem only interested in taking the payment and then there is no communication afterwards at all if there is difficulty with an order or an installation. Your corporate office is awful and your service department is equally awful. I would never recommend to anyone to go to your store again.

Sales staff answered our questions and assisted in getting the dishwasher we wanted. Sales person was knowledgeable and very helpful. I will go back to them for other appliances

Very knowledgeable and friendly. No pressure. We were able to get a Bosch dishwasher that we were unable to find anywhere else w/o too long of a wait (inventory on Bosch appliances is limited due to limited production b/c of pandemic). Very good selection in store to view.

Scott was great to work with and very knowledgeable when helping us pick out our appliances. Would definitely recommend him and the prices were the best out there.

Jeff was extremely helpful in store and by phone. Made the process easy!

We worked with Scott W at Grand Appliance in Brookfield to purchase new appliances for our kitchen remodel. This has been the smoothest transaction that we have ever had. Scott is a pleasure to work with and gets back to you immediately with answers to questions. We had some very unique requirements for our built in appliances and Scott was able to research and come up with great options for us. I would highly recommend Scott and Grand to anyone.

We had a microwave die about a month ago and knew our fridge was soon to go as well. We called Grand and worked with Scott. We bought the microwave first and then took home pricing and info on two fridges we were interested in. Sure enough about 2 weeks later our old fridge was barely keeping food cold. I emailed Scott about a sale I had seen advertised and he got me some new pricing on the two fridges. Waiting a little bit saved us a couple hundred bucks. We made the decision and emailed him which one we wanted. Thankfully it was in stock and delivered to us within 5 days! Scott was incredibly responsive via email and the delivery team was great! We love our new fridge and really enjoyed working with Grand, Scott snd team. Thanks!

This is my second time working with Grand Appliance In Brookfield, WI and I will continue to whenever the need arises. I worked with Patty who was a gem. Sweet, sincere and informative. Not pushy at all. Store was clean and everyone complied with the mask wearing rules.

Everything we were looking at was in backorder otherwise the place was clean & the customer service person was friendly & knowledgable.

Scott at Grand in Brookfield (Capital Dr) was very informative and helpful. No pressure...provided solid info and was very efficient.

The Grand Appliance delivery crew came on time, listened to my request of how to enter my building and carefully made the delivery.

Scott was very helpful and answered all my questions honestly when I was shopping for a new washer/dryer pair. I am thankful to have found a place to shop that thankfully lacks that pushy salesperson vibe you get from other appliance stores. Customer service was above and beyond from purchase to install... Thanks Grand, I look forward to purchasing from you again in the future!

Very friendly and knowledgeable sales representative to help us. Had the model that we wanted when all the other stores we checked were out of stock with no idea when the would be restocked. Same pricing as the box stores listed without stock.

Good inventory and helpful sales staff.

I had different choices based on a very knowledgeable Sales Associate was able to give me workable alternative units and the choice was mine and install within a week -- how can you Not like that service!!!

Scott was very knowledgeable and helped us choose the appliance that fit our needs and our budget. Very pleased with the service!!!

Jeff was very helpful and knowledgeable, not pushy at all. Good selection at this location. Will be back when we need new appliances!

Did some research On the dishwasher I wanted in advance and then called the store as it had the best price I could find. The salesperson who answered was very helpful and Was able to buy the dishwasher and schedule delivery and install in less than 5 minutes. Super easy and a great price!!!

We had a great experience so far on the sales process! Scott was easy to work with and always communicative! My husband and I had lots of questions and requests and it seemed to be no problem! Can’t wait to get them delivered.

I was extremely impressed with getting my order done after trying and not being successful from several other stores.

A Good Experience! We purchased a dishwasher today from Grand Appliance through Manager Patty Wolf. After contacting several other stores and being advised the product we wanted would not be available until October, Grand Appliance promised the Bosch Series 100 in white in two days.Well see how the pickup goes as my tenants are doing that as well as the install.

Staff was very friendly and helped us with a refrigerator we were looking at. They gave us a good price and had it in stock. We ordered on Saturday and it arrives tomorrow, Tuesday. Very happy.

Scott Weiland greeted me when I arrived, I told him what I was looking for and he found it for me at a price that was exactly what I was looking for. I’m very satisfied and hope that the delivery is the same experience as the purchase was.

Great place to deal with. Fastest deal we ever made and less expensive than expected. Salesman Jeff was very friendly and helpful.

Brett did a fabulous job helping me find the perfect solution during a time of crisis!

We were greeted pleasantly when we entered the store and the knowledgeable salesperson researched our needs on his computer and showed us a similar piece on the floor (since our selection was not specifically available in the store). We were impressed and bought the one which fit our space. Price was competitive with big box stores and we wanted to buy local. They were generous with their time and wrote the contract the way we wanted. Generally a good experience.

Working with Jeff Voyer at the Brookfield location was the BEST experience ever! He went above and beyond to find the exact refrigerator that I wanted. The process was efficient, seamless, and speedy! I bought my first set of appliances at this location 15yrs ago and I’m back for my next! I love the selection, quality, and prices. I recommend them to everyone I know.

Scott was incredibly helpful and made the process of buying our new washer and dryer the easiest and best experience! The prices were exactly what we were hoping, and there was zero pressure. THANK YOU!!

Jeff was a great help. Very knowledgeable about the products, would definitely go back for other appliance purchases.

Great place to deal with. Knowledgeable and did everything to reduce cost. They carry quality product and one of the best delivery options I’ve ever seen.

Scott was very helpful. He answered all of our questions honestly. Bought a stove, washer and dryer and I cant wait to use them. :)

Salesman (Brett) was very informative and honest about products and gave us the best price available. Also, gave us several options for pick up or delivery. Quick and easy experience!

In the past we had only been to Home Depot/Best Buy/Colders type stores to purchase our appliances, believing we were getting a good deal. In reality, Grand Appliance took a dreaded process, requiring lots of due diligence and homework, and turned it into the easiest process of making big appliance purchases we have ever experienced! The personal expertise that Jeff brings is invaluable and honestly we walked out of there with no frustration, exactly the installation specs and info we needed with a much lower investment of time (precious when you have a family of 8!) and with BETTER PRICING FOR BETTER PRODUCTS! In the complicated process of remodeling this was the simplest and best choice yet. I look forward to updating my review once our new appliances are installed.

Excellent customer service. Extremely knowledgeable and gave me deals on all the appliances purchased. Thanks grand appliance!Nick

Scott W. was extremely knowledgeable about the appliances and was very transparent on what product would suit my needs; not trying to sell me something just because it was priced higher. We will definitely go back to him for future purchases.

Sales rep Bret was very helpful. Welcomed when entering the store. Inquired about what I was looking for and was sure to assess needs i.e. budget, measurements, etc. They were also considerate about having product available for delivery.

Jeff has been amazing to work with! We ordered our Miele dishwasher and Cafe rangetop, refrigerator, double wall oven and warming drawer for our kitchen remodel. He is very knowledgeable, helpful and responsive to work with. We love how all of the appliances look!

Grand Appliance offers good products at better than industry rates with great customer service. Prompt responses and guaranteed deliveries. Even when a problem arises they help to trouble shoot or get you to the right service options. Highly recommend

I have dealt with Grand Appliances for years. The salespeople are always informed on their products and willing to spend the time needed to make an informed decision. I really appreciate that when making a larger purchase.

Knowledgable salesman. Very friendly too. Seemed to be incentivized to sell a specific brand, but answered questions honestly.Said he’d call or email on Monday to schedule delivery date of my purchase. Hasn’t happened yet....Buying experience was better than big box store, not sure how they’d handle any possible problems with appliance, delivery, or installation.Hoping I won’t need to find out, if it ever gets delivered.UPDATE: received call from salesman within hours of posting above review. Received call from delivery man 2 days after posting review. Delivery is scheduled for 7 days out. (This is reasonable.) Looking forward to the appliance we purchased!UPDATE: appliance delivered and installed. Looks great.

It was the last day of the local Labor Day sales, and we needed a fridge ASAP... Earlier that afternoon, our repairman from Lake Country Home Services had told us that our old fridge wasn’t fixable. He recommended going to Grand Appliance, which we did. The Brookfield location was open late, which was very convenient for us. When I called, I spoke with Jeff Voyer, who answered all of my questions about the specific LG fridge we were interested in purchasing. He even measured the shelves for me (because those measurements weren’t on the spec sheet). He discussed different fridge options with us as well, when we were at the store later that night. He didn’t try to push us into buying something that was more expensive but that we didn’t need... and again, he cheerfully answered our many questions. He somehow found a fridge for us that could be delivered the following Monday, which is amazing considering the dearth of appliances available due to Covid-19-related backorders and the tremendously high demand of new construction. He gave us a great deal on a high-quality fridge. Grand Appliance has a great 5-year warranty, which gives us peace of mind about our new fridge as well. Definitely coming back! (The next day - as is, at this point, almost comically-typical of 2020 - our stove unfortunately started making funny noises... and our dishwasher didn’t close...so it might be sooner than I’d expected!). We appreciate all of Jeff’s time and expertise.

Radek was outstanding. He explained different options to me and at no time did I feel pressure to purchase. Will definitely be going back when we need to purchase our stove and microwave.

Am in the process of redoing our kitchen. Needed to replace our dishwasher. Our sales person was helpful and informative, told us the pros and cons of the ones we were looking at. Helped us make a decision. Will buy appliances there again.

We know that because of COVID most appliances are delayed and on back order. Therefore, when we went into Grand, we made it extremely clear we want something that is in-stock and will pick out our appliances accordingly. MULTIPLE times I confirmed the four pieces we picked out will be in stock, because I know many are not. Therefore, when our delivery came and only two of the four pieces arrived, I was very concerned. Immediately we reached out to our rep, Jeff, that Wednesday and left a voicemail. Never heard back, so sent a text message. Jeff advised he would look into it. He did not reach back out, we had to message him the following day again. And the next day, and the next. Kept getting the runaround from him. Things such as, Looking into it ,following up, reaching out to my vendor for the next four days. You cant tell me four days after delivery that you cant give me an update on my missing pieces???? (Already paid for in full.) Finally, I called the store five days later. The man who answered told me in a matter of minutes that these are delayed until February. (It is currently November). How come Jeff couldnt give me this information five days ago?? Then he puts Jeff on the phone who says this isnt always accurate and he would follow up with the vendor and let me know by Monday. Monday comes and goes with no update, so I contact him again. Jeff says hes on the other line and will call right back with an update. Never calls back, so I contact him again. Basically he says there is no update but he will have a resolution tomorrow (Tuesday). It has now almost been a week since the original delivery date and I have no clear answer where my appliances are or what steps to take. Either youll have it ready for me or you dont. I dont understand why it takes a week of me badgering and consistently messaging you to get an answer on its whereabouts. It is 3 days from Black Friday and if you cannot get me the item you guaranteed was in-stock then now is the time for me to purchase elsewhere.Jeff finally calls back Tuesday night and says he has two upgraded options and will email them over in the morning. After contacting him several times Wednesday asking for the email, he finally emails over the options at 1:20pm. He states These are both upgraded models. So we take the model numbers and enter them into your Grand Appliance website to review them. Turns out BOTH are just GE (not GE Profile) and BOTH retail for less than the original ones we purchased! So turns out they were both downgrades. Im not sure if he is just trying to trick us or if he is that incompetent.So a week later the downgraded appliances arrive. Several phone calls and text later we are finally able to get a credit for the difference and new invoice. This of course, screws up the rebates. So now Im spent going back and forth with GE for several weeks and still dont have my rebates submitted. GE asks I reach out to the retailer to make the adjustments so now I have to go back to Jeff. After prior experiences with him I can say with confidence that I doubt he will be able to handle this issue with taking care of the rebate for us and I dont even know if it is worth my time trying to get him and continuing to reach out to him to fix this.Sent Jeff several emails where he states he is taking care of it, getting it resolved, etc. Fast forward 1.5 months later and it is now February. Emailed Jeff two weeks ago for an update and havent heard back. Guess Im screwed out of the rebate.

Scott W was super friendly, knowledgeable and easy to work with in-person as well as by email to answer all our questions and help us make a decision.

Dishwasher is fine, sales people were nice. Installers and installation fees are over priced.The install fee needs to be explained more clearly. From the sound of it, we paid $160 in the store to have the installer remove the old appliance and plug in the new one. Thats it. Youll have to pay more if there is anything beyond the installer just dropping it off and plugging it in.Ended up having to pay an extra $130 to the installer. The initial install we were charged $50 for a junction box that we were told by Jeff was included. The installation had to be corrected as the dishwasher was not draining, and the installer came back with a new $15 air gap set up, hooked up the tubes, and charged us $85 for 20 minutes of work.Called customer service to try and get an explanation and clarification on the charges. LSS: install pretty much covers the third party installer dropping off, plugging in, and hauling away the old appliance. Youre at the mercy of the installer for anything that may come up as they have no control on what work or charges may be incurredSo we basically paid for the dishwasher full price. The savings went back to grand appliance and the installer.Also, getting ahold of customer service is terrible. They put you on hold after taking your information, then disconnect you. I called numerous times to only sit on hold until it would disconnect, at least 9 times before getting someone besides the hold music.Edit: thanks for the “response” but I understand there could be unforeseen costs associated with the installation. However, Jeff told my wife and me that the junction box would be included when we purchased the dishwasher. And after reading many of the other reviews, I am starting to understand and wish we would have before, but we will be taking our business elsewhere for the rest of our kitchen appliances.

We shopped a few appliance stores when remodeling our kitchen, and our visit to Grand Appliance in Brookfield, where we were fortunate enough to be helped by Jeff, was exactly what we were looking for. Jeff was very straight forward and honest. He didnt oversell anything and my wife and I felt very comfortable dealing with him and his recommendations on products. He followed through on his promises and has always been responsive to our needs. There was no question then calling him 8-9 months later when we needed a new washer and dryer. One quick call to get his recommendation and put our order in. Extremely satisfied with his service as well as the entire Grand Appliance team.

Knowledgeable low pressure sales agent. Offered alternatives without being pushy.

Super helpful and knowledgeable! I’m a repeat customer and will be back again.

I have been shopping for months waiting for a good sale and within my budget and at the right time for me to find a wash machine. I searched the web and checked out different machines and comments from various purchasers. Also visited various stores to do some comparisons on machines and pricing. Made a phone call to the Grand, talked to Jeff and decided to meet up with him to check out the machines that I may be interested in the following day. Jeff was patient, listened and explained everything that I needed to know. I am happy to tell you that I finally found the machine that I wanted and at a good price. Cant wait for it to arrive and a big Thank you to the Grand and a special Thank you to Jeff for your patience and all your help. I am so glad that I waited and I will definitely be back, if need be, for further purchases.

Jeff was awesome in helping place my order and very professional!! I have been a grand appliance customer for over a decade and never disappointed!!Thank you

Great phone support by Scott made it very easy to get 2 appliances ordered and scheduled for delivery. Scott sent me sales receipt and rebate information immediately. As easy as it gets to order something in 5 minutes without even going into the store.

Great Service and Great Prices = Great Purchases!We have been customers in the past of Grand Appliance and now moving into a new home, we went there again and got the best prices and service again too. Very happy working with this excellent company.

I was greeted as soon as I walked through the door. I wandered through the isles looking at different refrigerator models but I had already done my homework, knew the features that I want, and purchased the model I had pre-selected. I was assured that it was no problem to delay delivery until I finish a small kitchen renovation project. I also purchased additional protection coverage which seems to be a very good deal.

I actually worked with Maria Callender at the Greenfield, WI location. She was amazing.I initially worked with Scott at the Brookfield location and his follow through was very disappointing. I asked the main office to make sure Maria received the commission for the sale. I am hoping they rewarded her for her awesome Customer Service.

We were in need of a new washer/dryer and thought we would try Grand Appliance as we have in the past. We made our purchase on 2/13/21. As part of this purchase we paid for installation. We decided against stacking the dryer and we were told that a refund would be offered since we did not stack our dryer. Furthermore, we noticed that the installation of the dryer was incomplete and we were told that a refund would be offered for that service as well. 3 months later and no refund!

Weve shopped here for all our appliances. Thanks Scott and Grand Appliance! My washing machine bit the dust and I needed a replacement. I was crabby because it threw my whole day off. Scott made the experience much less traumatic. He answered my questions patiently and helped educate me on various washing machines to help me make the best decision for me and my family. He was honest and friendly. The store itself is clean and well-organized. And the best part is that Scott was able to talk to the warehouse and cut our wait time down from what was going to be waiting two weeks for our new washer to be delivered to only a few days! With two teenage boys in sports, Ill call that a lifesaver!!! Id recommend Scott and Grand Appliance to anyone.

Jeff was very knowledgeable and extremely helpful. None of the staff were pushy or tried to sell me on a product. They listened to my needs and showed me what was appropriate. Set up delivery and removal of my old appliances was easy and free!

Scott has been helping me for at least 2 years now. He makes my job easier by doing all the research for my purchases.

The sales experience was excellent. However, we have had issues with our freezer and a beverage center for our lounge. It took forever to get them to respond to our calls regarding these issues. You would expect better service after spending 40,000$ on appliances for a new construction. Bottom line is they will sell you anything but when a product fails within 6 weeks of install, even though they don’t make the products, they are unavailable to assist with repairs or service arrangements.......

My wife and I have made multiple purchases from the Brookfield Grand Appliance and TV Store. We have worked with Patti Wolf each time. From the minute we walked in clear through delivery and set-up we have experienced 5 Star service. Patti worked with us to determine our specific needs and then worked to match the correct appliance for those needs. She never once tried to push the most expensive models. She treated us like family. We are sold on Grand Appliance and Patti and her staff of professionals.

Great service and very helpful. Highly recommended

Every appliance we bought from here needed instant repair. Those were Gas range, dishwasher and microwave. The microwave got repaired 4 times and still does not work. We went with what they recommended as good expensive products and had only disappointments. Please dont waste your time and money going here.

Scott was great to deal with, and very responsive to all my questions. Buying all the appliances for my kitchen remodel is not cheap, and he made the process easy and really helped to guide me as to what would fit best.

We worked with Radek in purchasing our range.. He was very knowledgeable, andthe order was done very efficiently.Pleasant experience all around!

Very knowledgeable and helpful. Great selection. I will shop here again.

Jeff is amazing helpful. He helped us through the process of finding exactly the appliances we wanted. We were also surprised that we received an additional discount and the appliances we ordered were not back ordered.

We ordered $7,000 of GE kitchen appliances from Grand Appliance in Brookfield in Nov 2020. Salesperson was Jeff Voyer. We scheduled delivery the night of the sale for Jan 9, 2021. We ordered early to avoid any delays as we were planning to list our house for sale in the spring. We made Jeff aware of this during the sale and he voiced zero concerns since we ordered early. We made a $500 deposit to get things rolling.I am now writing this review on Apr. 18, 2021. We still do not have a single appliance! Appx 2 weeks prior to our delivery date, Jeff called to get payment of the remaining balance. We were set to receive the appliances on Sat, Jan 9. At 5pm Fri, Jan 8th I had not received a call with a delivery window. Tried calling corporate, no answer. Tried calling Brookfield store, no answer. Waited another hour, called Jeff. Was informed our appliances were on backorder and should be in stock the next week. Jeff and I agreed to touch base again on Wed. Wed comes, still no idea if appliances would be available, Jeff says he will be in touch by Fri. No word from Jeff until I had to call him Fri. afternoon. Surprise...no appliances.The game continued for months. Wouldn’t hear anything for weeks until we reached out to get an update. Jeff’s response was typically, let me look into it and get back to you, or I’ll talk to my GE rep and see what the story is and call you back. Only to hear nothing back.Frustrated with the lack of customer service, we started calling corporate. Typically we got general information, but they would always kick us back to our sales rep for specifics. We kept escalating and were told Patty Wolf, the Brookfield store manager, would contact us. Months later, we have yet to hear from Patty.At one point Jeff informed us the fridge was in. I asked to have it held until other appliances showed up, just in case we had to switch brands in order to get a full set of appliances to list our home. He agreed. Days later, I got a call from Grand saying I had a delivery scheduled for the next day. Turns out, someone scheduled the fridge delivery (the salespeople at Grand schedule delivery). Hmmm. I again asked Jeff to hold off on delivering the fridge until they had everything. Apparently, not a good move.Following this incident and 10+ calls to corporate, something finally appeared to change. Jeff started to be responsive. One problem. We were now in the heart of the COVID supply chain crisis. Estimated delivery dates were MONTHS into the future. We pressed Jeff for options so we could list our home for sale. A few options were provided, but couldn’t give any certainty on anything nor guarantee we could get another brand delivered. We stayed the course with the GE appliances after Jeff spoke with his rep and were told mid-April delivery was looking good.One random Tues. in April, received a robo-call from Grand telling me I had delivery scheduled for the next day. What? I hadn’t set anything up; what was being delivered? Apparently the range and micro came in but the fridge was still backordered. The fridge that was supposed to be held for us had disappeared into the Grand blackhole never to be heard from again.We rescheduled delivery for the upcoming Sat.; received the confirmation call the Fri. prior; confirmed delivery. We were finally getting ⅔ of the appliances!Sat. morning we uninstalled existing microwave to be ready for delivery. Had our day scheduled to be home the entire day. 1pm, 2pm, 3pm, 4pm, 5pm. No truck. 6pm, 7pm. No truck, no phone call, no text. Call corporate; no answer. Now we have no microwave, zero appliances delivered. They are probably rattling around on a truck somewhere in Southeast WI, never to be seen again.Five months into this saga we have no appliances nor idea when we are going to get any. When we are actually able to reach someone at Grand, it is a different excuse. Grand still has our $7,000. I’m sure Jeff got paid his commission. I’m starting to think we fell for a Ponzi scheme.

Jeff at Grand Appliance in Brookfield helped with our purchase of a new washer and dryer. One of the best customer service experiences ever! I had called the store before stopping in and Jeff was helpful in narrowing my options down over the phone before I even arrived at the store. When I got there to look things over, he was very informative without adding any pressure to make a particular purchase. Wonderful personality and knowledge of his products. Our machines arrived yesterday and we are so happy with them. Excellent experience from start to finish.

Always have had great experiences at Grand Appliance, it is my “go to” place when I have to upgrade my appliances. Thanks again to Radek for helping out today, extremely knowledgeable and friendly.

Grand Appliance is my go-to place for appliances. Their pricing is competitive with the big box stores and their service cant be beat. They will offer you unbiased opinions on the brands they offer, and they carry all levels of brands, from entry-level to professional grade.

Great products, great service. We really had a great experience buying new appliances.Just returned to Grand to buy a washer and dryer. Got a real education from Scott about what to consider when buying laundry appliances. Made a good decision and left very happy with the purchase.