This location in Broken Arrow has long been my go-to place for all of my cellular needs. My sales rep, September, went above and beyond in helping me to get my new phone activated, as well as the transfer of my existing data from my old phone. She was also extremely helpful in setting me up with all the necessary accessories that I needed. I highly recommend this location for any cellular needs and customer service.

Had a great experience, got a great phone with great service, but didnt spend a great amount of money. The greatest thing of all was that I didnt have to sell my soul to the Devil for all of this! Thanks Verizon for being the absolute best service and providing the unbelievable and truly wicked cell phone coverage that you do. Someone may have sold a soul somewhere, but I didnt have to.

Loved Braden and the Manager! They went out of their way to make sure I had what I needed at the price point I wanted! I walked in and said I need 3 phones and I’m not paying more than $180 and I left with 3 phones for $189! I was pleased. As a former manager of T-Mobile I will say the DM was in the store upon my visit and she wasn’t the friendliest. She entered sales floor with a room full of customers and didn’t acknowledge or greet any of us. I found that strange but that does not take away from the service I was provided by Braden and the Manager.

Becky was incredibly helpful. I came in with four things to be taken care of, one of which was maybe getting a new phone because the surface of mine was cracked. Because I am newly retired and wont start getting my pension for about 6 weeks, I decided I really couldnt afford a new one. Becky suggested seeing if it was the screen cover and not the actual screen that was cracked. Hurray--it was just the cover! She took it off, suggested the Liquid Glass cover be applied, and my phone is good as new! She also set me up with a plan that will save me money each month. Im so glad I came in today! Shes a company rep who really considered the needs of THIS customer!

Braden was extremely patient and kind to my mother. She was frustrated with her phone not being able to call out, and he was very quick to try simply turning it off and back on. That was all that was needed! We left the store feeling thankful to have Braden helping us.

Horrible customer service and non-existent product knowledge. This store promised me $200 Verizon e-gift card after having my phone for two months. I had to go to the Verizon Corporate store at 41st & Yale to find out that Russell forgot to tell me I had to go online and request the gift card within 45 days of purchase so now Verizon wont honor it. I called and spoke with Becky, store manager, at Russell who promised to check into it and call me back. Never a call back and no help. Verizon Corporate store says unless Russell helps I will never get my $200. I called Russell corporate store about another issue and they could have cared less. Buy your phone anywhere but here... extremely poorly run business. Would have given zero stars but seems that is not possible.

Kathleen was very helpful with helping us make changes in our present plan. She also acknowledged any other customers as they came , speaking and making eye contact.

Bevan was amazingly patient with us and met all of our needs. And made sure we were 100% pleased and happy with our phones. I would totally recommend anyone to come back and see Bevan about any services. Thank you for the amazing help!!!

I came in to pay my prepaid bill and darrius helped me he was able to get me a new phone I didn’t even think I could get one and a watch too great guy !!

An amazing 👏experience to say the least. A month ago, I needed a new phone with a longer battery life. Thanks to the entire Verizon staff for getting me a new Samsung Galaxy S21 at an affordable price so that I could keep in touch with my wife who was in the hospital.

Very positive experience with this store! I moved here from Texas and had to get new service. Everyone was so positive from the first phone call with Chris yesterday. I arrived today and Bevan was super helpful. The manager Becky had to finish the transaction but made it very pleasant. I will definitely be back in the future. Excellent customer service!!!!!

Whatever they’re paying Becky they should triple it. She’s the most knowledgeable easy to work with person I have ever had in all my years of doing business with companies that I’m buying a product from. I will refer everyone to her for sure. Thank you Verizon for a dedicated employee they are hard to fine these days.

Darris is awesome! Seriously so kind and friendly! He wanted me to get my bang for my buck and I did! He was also training someone and she was so sweet too! She picked out the cutest cases for me! He was so patient to teach her when he didn’t have to and he came in 3 hours early cause they needed help, they were busy, and still had the best attitude!!

This store is awesome. They multitask to help as many people as possible to get people out as fast as possible. Their attitudes are grand and patient. If youre looking for a store to go to, go to this one!

Kathleen was beyond amazing and super helpful, very patient and knowledgeable about her work. I highly appreciate her!

I felt like I could describe in every detail what issues I ran into without being judged, questioned, and I didn’t feel rushed to have my issue resolved. I had a good laugh with khaieisha (I apologize for most likely misspelling the name), she made me and girlfriend feel very welcome in the store, and she handled every issue I had very well and related it to even her own struggles! Excellent customer service.

The customer service we received from Bevan was fantastic. She had to overcome several issues out of her control and found a way to finish our transaction with ease. I would recommend anyone to use this location for there Verizon needs. Thanks again Bevan!!

Braden was professional, kind and helpful with finding the item I needed, and helping with my new phone questions.

Becky was absolutely wonderful. She was working by herself this morning but she did an amazing job. I was the first one there and while she was working with me serval other customers came in and she was able to take care of me and then without any confusion. Becky made my whole buying experience very satisfying. Thank you Becky!!

Went in a month ago and the worker Andre told me my phone was paid off when I went to go get my upgrade. Had me keep my old phone, only to find out after I sold it myself that is wasn’t paid off and now since I was told misinformation by an employee that didn’t know what he was doing and was rude to begin with I have to pay 300 something dollars. 100% don’t recommend going to this store because they don’t know what they’re doing or saying. Tried explaining it to customer service and they are still insistent that I pay for it even though I was told it was paid off.

Sadly the employees are very nice and friendly, however the service is terrible. They have one employee in the entire store. We purchased 10 phones for management in our company and were told we would receive gift cards of $150 for upgrading and buying some new lines. Spoke to numerous people never was resolved by anyone we spent 2 years trying to get corporate or the Franchise to help out and they kept blaming each other for issues. At least the phones work well so thats a good thing.

Helped me quickly with my cellphone issue and got me on my way. So appreciate it efficiency!!

This place is not to be bileved awful. They lie about prices. If you send in your phone they will not get it back, you will get a awful cash value and never see it again. Then you will be harassed by verison after returning your equipment to pay a balance because they dont communicate with each other even though they are sell the product. They told me I owed 3000.00 after returning the phones with in a couple of days from activation. And they are currently telling they may not be able to cover the charges for those days. Do your self a favor DO NOT get Verizon and most certainly DO NOT use this place.

Kat was very knowledgeable and I felt she really cared that I was satisfied with my purchase and receive the best deal for what I was willing to pay

Great store help. Verizon sucks as a company when it comes to helping with adding lines from a competitor. So Im going to the competitor tomorrow and switching to them. It was an ok 10 years Verizon.

Becky was very knowledgeable and remained calm and collected with a great attitude while the store was full of customers and her employees were brand new. Great management skills and even better customer service skills.

Terrible customer service, waited over 30 minutes just for them to tell me they couldn’t help me because they aren’t actually a real Verizon store. I hope those people have other aspirations in life because it’s things like this is why machines will replace them and take their jobs.

I had a great experience upgrading my phone. The gentlemen who helped me was super helpful and patient with me.

Just called this store because i had a problem with my phone. ( 2 weeks after purchasing it btw) I was told by the worker they could not discuss my account over the phone and that id have to come into the store to show my I.D.. What? isnt that what the pin is for????I do not have a car and would need to uber each time i had a problem. Whitch is starting to seem like it will be a weekly thing. well, i called corporate and they have no idea why this store told me that. and there exact words were (thats what the pin is for) imagine that. Very lavy customer service. I will be back to return my phone within the next few days. The woman i spoke to needs better training. Something like that seems like you would learn it on day 1.

Destiny was SUPER helpful today. She is by far the best and had great customer service. She answered all my questions today and I was able to get a brand new phone. I also received helpful information to move forward on adding lines. OUTSTANDING JOB DESTINY!!!

Best experience I’ve ever had buying a new phone My old phone cratered and was afraid I’d lost all contacts pics etc but the two girls helped me retrieve all my stuff even though it took considerable time I had great experience and they fixed everything

I came in just a moment ago because I really needed my son to have a phone for safety reasons but I really just couldn’t afford it there just so expensive and I was praying to God and I came in to pay a bill darrius so sweet told me for coming in today Verizon is giving 399.99 towards a iPhone se for my son plus a case because of some deal called 1 price 1 somethingGod bless this store amazing service!!

This is the worst store in the entire Oklahoma area. Nobody knows what they are doing and the customer service is disgraceful. If you value your time dont ever set foot in this store because it will ruin your day.I had bad customer service experiences before in the past but this is the worst that Ive experienced ever.

After an absolutely awful experience at T-mobile coming to see Rene was a breath of the fresh air. He was so kind, patient and knowledgeable. He made the experience so stress free and simple. I cannot recommend coming to see him more.

Alex was friendly helpful. He did everything he could to help me.

He was extremely help & made our visit easy

Ashly provided the highest level of customer service. I switched from an android phone to an iPhone and was a little nervous about the change. She did an excellent job moving all my information from the android to the iPhone and answered all my questions before I left the store. This was not just a transaction but relationship building with a long standing customer. Needless to say, we will be staying with Verizon and will continue to visit this particular store and Ashly for all of our communication needs.

They tried to be helpful but the corporate office has taken all their power away from them so you have to do everything either on the phone or online so the stores are kind of worthless

Darris was SOOOOOO HELPFUL!!! I can’t even begin to express how helpful he was!! Super happy, and ver VERY friendly!!

Came in needing a new phone but undecided as to what I wanted. She took my want list and found me the best deal. While most people would take you to the top tier models, she steered me away from them and made me a great deal on a lower tier phone that did everything I needed.

If time isn’t your issue this place is relentless at solving whatever problem you have. Bevan is amazing and entertaining.

I went to a different Verizon store and I was utterly Appalled by there dismissive attitude towards my mothers question so I came here hoping we came finally get a answer as to why her bill was high Kat was so understanding explaining our entire bills there definitely were some red flags on the account Kat got every thing squared away and we even traded in our phone thanks Kat 😊

Omg thank you guys for fixing me up with a new phone and transferring all my data. Much appreciated!

I went in the other day and there was a ton of people waiting I thought t-mobile was a hassle and wanted to switch but I wasn’t even greeted had to wait forever for the store manager who was running around frantically and not helping customers and ended up just going into the back for over 15 minutes. Upon checking on the staff working it looked like nobody knew what they were doing and apparently it’s because they’re indirect dealers who got bad training these people need serious help last time I came in over 2 months ago the corporate employees looked like they actually knew what they were doing and were actually speedy.

She was able to offer a solution with no additional increase in cost to my plan. The service was prompt, efficient and fast. It was a pleasant experience.

I just came to pay my bill and darris told me I could get a new phone didnt know I could hes such a funny guy thank you darris

Darris helped me great deal and I muchly appreciate his help

We had to wait for a few minute’s. But as soon as they could help us, they were great and knew their business

Friendly staff, but cant get customers moving. Waited almost an hour as next in line, ended up leaving, contemplating on visiting a different Verizon store or seeing if I can get the help I need over the phone. Theres no longer the person that would greet you at the door with the tablet that took down your name and what you needed. Its now a store filled with people waiting and then everyone looks at each other to figure out whos been waiting the longest when a staff member says they can help whoevers next.

A lady named Coshanna , customer service, was absolutely the best ever! Made it easy .

Great customer service this morning! Destiny was very helpful and went the extra mile to figure out why my apps wouldnt work.

Becky was outstanding with helping me upgrade my phone She answered all my questions and got me the best deal!

Bevan was awesome! I thoroughly enjoyed my experience here.

Mary was very friendly and helpful young woman.

Becky was amazing! Hands down best service I have ever had!

Becky was amazing!! She was very patient with our questions and got us all set up!!!

Great people who went above and beyond to make things go very smoothly!

Becky was very helpful in finding the upgrade and items I wanted.

Ashley was really great!!! The best experience ever!!! I hate going and getting new phones!! Ashly and it so easy!!!

Very poorly run waited over an hour if they are all like this I wouldnt recommend them

I would strongly not recommend coming to this store to anyone. The guy named Andre is a know it all, rude to customers, and he tried to up sell you even when tell him no. Also its a third party store not an actual verizon retailer.

Wait was awful, no bathroom to use, unable to match prices in store compared to online. Unable to handle the devices without a 10 pound weight security device hugging every corner of the phone. Personnel were very nice - all of the above was not in their control, just irritated with the system

Went in last week and asked one of the boys working there about plans and switching very patient and friendly kid went to ask his apparent district manager for help and she provided no insight but to go online for certain deals at which point another one of the guys there found out it could be done in store. I dont know what kind of management training they get there but that is no way to help new employees. He clearly wants to help but can’t even get a straight answer. I’m not coming back to this location and if I see that Russell Cellular sign anywhere I’m making sure to avoid it as well.

Traded in my phone for an upgrade. They looked at the phone in store and said it looked good. They gave me a shipping envelope to send the phone back in. 4 months later and still no credit for the phone. I called the national number for the 3rd time and they said the phone had a crack in it and I would need to take it up with UPS. There is no way they can send me back the old phone, so Im stuck. This is a terrible way to do business. Not necessarily the stores fault. Just the process in general needs improved. Costing me $500 and costing the company more than that with my future business. Is Verizon going downhill? Feels that way to me.

Horrible experience after over half a decade with them. I went in and waited an hour to be helped without a greeting. Ashley came over to finally greet me and tried getting logged into my account for 20 minutes. I needed an upgrade and knew exactly what I wanted (Samsung S21 Ultra - 512 GB). She tried to tell me all the new Samsung phones had microSD slots (which was not true). I asked about several phones and the smart watches and decided on the Active2. Upon checking out she brings out the Watch3 and says it does the same thing. Customers were flooding the store and not being helped. After several minutes of trying to move my data and apps over to my new phone, I told her Ill just do it since it already has taken 3 hours and I havent completed checkout yet. She then cross sells me with some uneeded earbuds. I finally checkout at 7 PM. Once I get back to my hotel, and after several more hours of moving my data, apps, and doing updates, I find out I was given the 128 GB instead of the 512 GB (I live several hours away, nearest Verizon is over an hour away and I was in town so stopped by this one, big mistake). I needed to charge my phone and realized when the reps were trying to move my things over they left the charging brick out and didnt put it back so I was unable to charge my new device. I go back in the next day and spoke with Jered (after waiting 30 minutes) who was the store manager since Ashley was not working that day, and told him about my experience and how I said specifically I wanted the 512 and not the 128. He said he spoke with his district manager and I will be getting a replacement in 2 days once they order my device and it arrives in the store. The whole ordeal took another 2 hours. A few days go by and I call the store to see if my phone has arrived yet. Ashley picked up and couldnt find it in the back. Said they have another shipment in and will give me a call once it gets there. A week passes, I call them again and they tell me they didnt see my order in their system and suggest I call customer support. I told the rep that my 14 day return policy is coming up and Im not paying the stocking fee.. I show up to the store again for the 3rd time within a week, and they refused to greet or talk to me after 45 minutes of standing in the lobby. I learned that Ashely has been working there for 2 weeks and got promoted to assistant manager after my ordeal and Jered who was the store manager that placed my order is no longer with them.I would not recommend this store to any Verizon customers as theyre an indirect retailer (even though theyre Verizon). They need special privileges to access your account and have limited support which has to go through Verizon for a lot of the authorizations. By far the worst experience Ive ever had at a somewhat Verizon store.

This is the best Verizon location in my opinion.DeVonte is definitely the most knowledgeable and helpful employee at this location too!Edited* I put 5 stars and it only showed 4!

Thank you so much Verizon!! After water damaged my phone Bevan went above and beyond!!!

Thank you, Darris for being so thorough and thoughtful

Kat and Mary went above and beyond!!! Definitely the best cellular store!!!

She was very polite and very nice she helped me out immensely

Had an awsome sales rep and got exactly what I wanted

Always have a good experience with this store. They are super helpful and patient.

Great place. Was in out with a new phone in 15 minutes.

The store itself is good, however the employees there had to go through a lot of hassle on their end because Verizon made the steps to transfer a little more difficult then needed!!!!

Jered was super helpful and everyone was really nice! I didn’t know the store had only been open for two days because you really couldn’t tell by how professional everyone was.

Darris has phenomenal customer service!!!

Im extremely disappointed in Verizon. Apparently the company does not give its retail employees the ability to solve their customers problems.

Went to this location to try and get transferred from Sprint. We ended up going with ATT. Verizon wanted to charge us a SUPER high down payment. Because we were getting 5 lines & All newest phones. Crazy we had a ZERO down payment with ATT. Definitely dont use verizon they are just as bad as sprint!!! ATT ALLLL THE WAY.

Be an was very helpful and awesome to deal with

Truly AWFUL! As an older, not-so-tech savvy person, I needed some help with an issue on my Samsung phone. I have been a Verizon customer for MANY years, and before I moved to this area, my old store in Oklahoma City was always so helpful. Not so with this one. I felt like I was a total nuisance to the staff and managers by just being there. I was talked down to, and made to feel like a complete imbecile. Left Verizon, went to Best Buy and the courteous folks there had me fixed up and on my way in less than 5 minutes (no charge). No longer a long time Verizon customer. Hello Mint Mobile!!

Fast and excellent service!

Came here to get my wife a new phone, staff was friendly but not really helpful. They would not transfer the stuff off her old phone to her new one. We were handed a paper with the instructions on it, not that its that difficult, but I went to a different location a week earlier to get my new phone and they did everything for me without hesitation. What is the point of having these stores if the humans in them wont really help.

Was closed for the season! What? All the other cellular places are open... I might have to change company who actually has an open establishment for their customers.

The guy that helped me was nice, however his co workers werent as friendly. They were actually kinda rude.

Your valued member wish they would lower the prices get into the expenses for the time

Came in looking to get some information on the new IPhone 11 Pro Max & possible upgrade. DaVonte was very helpful. Answered all our questions. Took the time to show the different plans we could get to bring our bill down. In the end I upgraded & he took my old phone in as a trade. Was fast & efficient. Appreciate his patience & willingness helping us.

I know this is not the store fault, but I have to tell someone and hopefully someone care enough to address their own error!I was trying to buy a phone and a case online since nobody can go to the store now. the website said the case was $39.99 and now for $37.49, so when I checkout it was charging me for a full price. I called and tell them about it, and they told me to call customer service, so I did. They just basically said that they cant do anything about it. Go figure!

Tomas is always very helpful. We always go to this store for the customer service.

Alicia was amazing and got me a discount for being a veteran! This store cares about great customer service and it shows. The GM was friendly and made sure eve8was kosher. This is why I love and stay with Verizon

Bevan did a great job!!

Nope. Couldn’t wait to get out of my 2 year contract. Lots of better providers. Pretty much any of them.

They took care of my problem very quickly and efficiently

Best ever

Made it pleasantly easy

I was locked out of my phone and was convinced it was the phones fault. I know my password. I use it all the time. Im not mental. The gentleman that helped me was kind and patient. I had one try left before my phone locked me out. I was about to lose my mind. My son then said are you sure you didnt drop one of the numbers. I light bulb went off in my head. I typed in my password letters minus the numbers. Bingo! Im unlocked. I am am mental and the Verizon rep is a saint.

Very knowledgeable, very patient, very kind and friendly

These guys works hard to find the best possible deal available and are really helpful about answering any questions. Shout-out to Thomas for getting me hooked up with everything I needed. Thanks a lot!

Great customer service! Super sweet lady!! Recommend 10/10!!!!!!!!!!!

Nakita Davis is the only person I work and she is always available for any of my personal and business phones. I have referred her to other people and she helps them with the same level of professionalism.

Excellent help on getting my account in order and fixing a few problems with my phone. Very polite and friendly!