In May of 2021, I went to the Verizon in Bristol to switch from Sprint to Verizon because of a promotional they were offering. The promotional said if we brought our own phone, picked unlimited and had at least two lines, we would get two e-cards worth $450 each. I specifically asked if the cards could be used anyplace like other gift cards. The manager at Verizon assured me that I could. After about two months I received the e-cards only to find out that I could only use them online to purchase items from Verizon. I was also told by another agent that the e-cards could be used anywhere. I tried to reach out to Verizon by phone and chat. I was put on hold for over an hour. Never did get in touch with them. So very disappointed in Verizon and there policies. Will probably drop Verizon after I redeem my cards. I will be sure to spread the word

If you like Verizon, THIS is the store to go to, located off Exit 7, everyone who works here is quite knowledgeable about their products.

Seem to have nice people working there

This is by far the worst Verizon store in the tri-cities area. It didn’t used to be the case when actual competent people worked there. I had a simple request of upgrading two devices and it turned into a nightmare. The sales rep, Wally, worked forever and ever trying to get the product to work, even telling me they had it in stock, only to find out that they would have to ship it. I stayed in the store for a good hour while they tried to figure out how to add two lines. They didn’t even get that right because only one of the numbers showed up on my account. I spent an hour and a half talking to Verizon by phone after receiving the devices and they didn’t even know what the people at the store had done to mess it up so badly.I returned to the store when I was off work again to return and cancel the devices. They told me about an outrageous stocking fee, for a device that wasn’t even a phone. Ridiculous. I was told to call Verizon yet again so they could fix the store’s problem they had created. If they had just shown a little bit of interest and care about their mistake then I wouldn’t be so upset. I won’t be going there again because I changed my service to another carrier and am much happier. I guess they don’t care about losing business from someone who had been with them for two decades.

I experienced great customer service. No complaints!

If we can break it we did. Spent a couple hours with the rep. Very friendly day and did not give up. Place was packed they greeted everyone definitely would go back.

Great friendly service and staff Everytime i go

Manager Clark was very rude and unhelpful. I have been a Verizon customer for 13 yrs and I have never been treated this poorly by an employee. I will never go back to that store.

Helped me promptly with easy to communicate with employees.

They told me lies one after another. The worse part it was the managers. I had already called the Verizon Corp an they told me what I could get on up grade an the deals. Went on Friday night they told me the same but I would have to take another line out to get the deal it was a lie Gave me a wrong phone number on the wrong phone went back on Saturday they told me my husband could not get that deal after Friday night he could the story goes on an on caught them in more lies so I was told by Corp to return everything they would fix it an give me the deals they promised. Sure enough they did. They said they was wrong at that store cause it’s all on our plan. Never will I go back there. They need trained again or quit padding there pockets. I have the proof of it all my granddaughter was with me an taped all of it

The girl who helped me seemed nice, however when asked if I wanted Verizon protection on my phone I specifically said NO I’ve never had it and I don’t need it. Well, guess who just got their bill with the Verizon protection charge on it? Yeah, it was me! This store is shady and does stuff without your knowledge. I will not be back and future customers, you should save your time and go to a different store.

I understand with the covid deal everyone has rules and regulations.After spending 15 to 20 minutes in my car and knowing 2 or 3 more people were in the front of me I went to let them know I had decided to come back later.The fellow who came back to the door started to tell me they had regulations and I explain to him I understood that.I then ask for a business card because all I had was a question. He said yeah we have them but it would just ring cause the phones had been cut off. What a Verizon cell phone place had no phones.Also there were 2 or 3 guys sitting at the desk one could have easily answered my questions.I guess I will be going to a different location.Again a cell phone place with no phone. I would hope Verizon Corporation would get in touch with me

Didnt go to this site. But I have been to the store in Bristol Virginia on gate city highway. The assistance was provided. They didnt have the Samsung Galaxy fold at the store. Verizon had been advertising. They were giving a $1000 for your trade in of your damaged phones. So I am very disappointed with this service because it gives me false sense of getting the phone off my choice.

Great team. Had out way quicker than the other guys and costs half as much. And service in nearly dead zones like mine

I want to send out a big thank you to Shane and Josh for the excellent customer service. Very helpful and diligent in solving my phone issue.

On July 30 2020 I went to the local Verizon office and wanted to pay off my grand-daughters phone to give her a nice surprise and help her out. Travis S. waited on me and had me call my grand-daughter and get her pin number and phone number. Travis wanted to know which phone was to be paid off the green or red one as my grand-daughter was sharing an account with her friend, hence the green phone was my grand-daughters and the red phone was the friend. I told Travis the green phone was to be paid off not the red as that was her friends phone. The charge was $633.27 so I used my credit card and paid it off.Upon leaving I saw that Travis had paid the money on the wrong phone and I went back in and explained the error. Travis said he could do nothing to help me but I could call Verizon and file a dispute. I filed and my grand-daughter received a call back a couple days later saying they could not do the transfer back to her friends phone as I had stopped payment at the credit card company.The next bill my grand-daughter got she was required to pay the $633.27 plus her regular phone bill in full and Verizon would do nothing to help us. This in effect paid off her friends phone and left my grand-daughters phone not paid off. I paid $500.00 toward the phone and a couple weeks later the grand-daughters phone was cut off.Verizon then said she must pay the amount owed on her phone and the bill in the full amount of $824.00. I gave her the money to pay off her phone so she could get her phone turned back on. Such a gross dis-service to my grand-daughter. The callus nature of the company has kept me from switching to Verizon.Thanks for nothing Verizon.

Not sure the point of the store. The folks were nice but knew little about the phones they sell.

I Had A Very Nice Experience With Verizon and Very Thankful

Verizon on clear creek road is the place to go for help with your phone problems. JOSH IS WONDERFUL ALONG WITH ALL THE STAFF AT THIS LOCATION!!!!!!

Had to stop by twice today (because Im a dunce) and both people I spoke with were patient, listened well while I explained my issue, and were pleasant to speak to as they worked with me through the solution. Glad to be a Verizon member now.

Ive been with Verizon for a little over 2 years,I had 2 phones and 2 lines and a tablet, the first year bill I was paying on 4 lines 3 phones and a tabletI purchased, I only had 2!! They refunded me 400.00, then last year I purchased 2 sets of beats headphones and a phone case, they sent me 2 headphones the case and a 400.00 camera that I sent back, they also charged me for 3 sets of headphones not 2 which makes them owing me 650.00 this had been 6 months ago with no refund at all! Now I have 3 phones and 3 lines, 1 of the phones is paid for but they are still charging me for it??? And my phone bill is always over 400.00 and have had it go up to 700.00 THIS IS TOTAL BS!!!!! Not to mention how many hours Ive sit on the phone trying to get this straightened out. Also the people Ive had contact with have have any brains at all.

Staff was friendly BUT, after checking to see if a certain phone was in stock they told me I had to go online and order a phone because they were to busy. (Thus being the reason I came in the store in the first place) then I found out theyre now permanently out of the certain phone I was looking for. Not very happy with Verizon at the moment.

They figured out my problem quickly and I am so grateful!!!

Very Very nice people that work their. Good prices and easy to get along with. Ive switched my hole family to and everybody is satisfied. Thank You For Your Service and all the help. Galaxy S7

Terrible store. Lack of inventory. No one answers the phone. The impression I got from the man who helped me was that he could care less.

Not a large selection of phones

Clean, comfortable, and quick.

I live closer to Kingsport and still drive to exit 7 in Bristol because the service and the staff is so much easier to deal with and the customer service is phenomenal.

This verizon was a life saver or should I say ryan was. Bought two new phones in asheville nc. Guy couldnt even get them activated. Took them to exit 7 verizon and no problem ryan Took care of it all! Amazing dude.

Had to wait a few minutes but wasnt bad wait employee talked to you and helped with deals going on

Informed, quick and friendly

This place is horrible. They wanted me to wait outside of 4 people buying phones just to get a little usb charger. Take your business elsewhere.

Great place to come during the day but avoid coming at least an hour before they close because clearly they want to leave. My last visit was not a great experience. Upgraded my phone and of course had questions, I get told to call customer service. Really? Not a way to treat a customer, I would have left at that point but my phone was already activated.

Theyll happily sell you the phone, but wont bother to set it up for you. Theyre too busy trying to sell you peripherals and extras then get you out the door so that they can make their next commission. They dont take responsibility for their failure to do their job and will go as far as insulting and blaming employees at other Verizon stores for your problem. Whats the point in buying a phone from a store like this if theyre not going to bother making sure it works before you walk out the door? You might as well just order it online, where youre guaranteed the color and everything you want, where there arent pushy employees only out to sell you more things.

Josh Horne was awesome to work with and got us set up and made it super easy and understandable. He took the time to save us some money and get us a good deal on upgrading. Well definitely be back to work with him.

Kiosk for paying bill that doesnt cost a fee to use

The staff was friendly as always. Ian and Vincent both are class acts. Highly recommended.

Only two stars for today. Went in for a quick payment kiosk printer not workingtook longer to get receipt then it did to pay bill. Not exceptional customer service.

Personally I think Verizon is the best cell phone service there is. You might pay more but almost anywhere you go, youre going to have service.

Knowledgeable employee, very helpful and fast. Good all around experience

Beautiful store. Was busy, but the staff was still quick to help. Told them we werent interested in all the extra stuff they were offering and the sales associate didnt push anything.Great experience. In and out (new line, new phone, set up) in like 15 minutes.

We were greeted as we walked through the door and asked what we needed help with. Javan was super helpful and gave us a great deal.

Nice store...lots of people were there but everyone was being attended too....they were super helpful and very cordial

Friendly staff, didnt feel like they had enough staff even if it was the mid day. Once got waited on it went smoothly and quickly.

No one had time to help but there were plenty of employees there and two customers when I left. I was told I was next on the list. Also I called about a situation earlier two weeks ago and got no satisfaction. After speaking to a lady for several minutes was told Id have to. Go online to finish. Just tell me that up front. Im pretty aggregated and Ive been with you all before you were Verizon. Considering changing!

The were nice and the man who worked on my Phone was very knowledgeable. Thanks you Sir.

Service was awesome, as always with the Bristol VA crew

The guy that helped me was real professional

Knowledgeable staff and very willing to help with any phone issues you may have.

One of the better Verizon stores in the area. Not perfect by any means but the last time I purchased a phone here, the employees were helpful in keeping my unlimited plan and moving upgrades around (several years ago). Now I stay away from any physical Verizon stores and only buy phones from manufacturers to avoid any unexpected plan changes or upgrade/activation fees.

Sales person that helped me when I was in the store was very polite and helpful in providing information on turbo chargers and tablets. I like my new tablet Shane and thanks for being so helpful in explaining some of it to me.

Ok

David, the sales rep, was attentive and listened carefully to our questions and offered several suggestions with no pressure to purchase (we did however!). It was 30 minutes to the store closing for the evening, but we did not feel rushed to make a decision. Great service!

Best Verizon store. Lots of help. Good selection. Easy to get in and out. Gary was a great help. Thanks for taking time to get us exactly what we needed.

Prompt courteous knowledgeable staff who provide helpful suggestions exceeding customer expectations with patience and thoroughness!

I went to the Exit 7 Verizon with an unusual dilemma of trying to find my not so tech savvy mother (who lives 600 miles away) a new iPhone and also an Apple Watch to aid her if she falls due to bad health.Before going to Exit 7 Verizon, I called a Verizon store in her state and explained my situation and they let me know first thing that the only thing they would help my mother with was explaining the new features on her phone after she activated it herself.As soon as I was greeted at the door at the Exit 7 Verizon I was asked how they could help me and when I explained the situation and circumstances, Jason and another employee (I’m so sorry I didn’t catch his name), went above and beyond anything I could have expected!Not only did they explain how the Apple Watch would work in the event of a fall, they also went above and beyond and set the iPhone and Watch up for my mother so she will only have to do the very minimum to start using them. They even installed the contact numbers of close family for me so that she wouldn’t have to. They boxed everything up and will ship it to her.Again, I want to thank the employees at Exit 7 Verizon for making a stressful situation so much easier! You will definitely always have my business! God Bless You!

I dont much visit this location but I did today. Ryan waited on us. Recommend him anytime for your customer service needs. Very knowledgeable we were in and out in under 45 minutes thanks Ryan

Quick to greet me, but only stopped by to update my credit card info & they couldnt do it. Funny, they didnt have any problem when I bought the phone!!

They do not treat you like a valued customer. I have always hated going in there. Been a customer for years. Unless they are selling you something, they would prefer you just leave. Not good about helping with problems.

Very knowledgeable, friendly staff who are patient with you even if you have trouble understanding all the various service options. First person who greets you at the door can handle all of your needs. Ive never had to wait to speak with someone.

The staff was awesome. Hunter and his co worker im sorry cant this guys name but in tickled to death. Thanks again

Go see Wally he has great customer service and is very helpful.

I visited this store with 2 small children and in a huge hurry. The man who helped me did not speak good English. By the time I left I had purchased several very expensive things that I would not have had I not been distracted and in a hurry. I feel that the sales associate took advantage of the situation, seeing I was distracted and knowing I couldnt understand him. I am paying for all of the things he duped me into buying (it was all put on my bill) but only because I feel silly for allowing this to happen. Lesson learned, ask lots of questions and dont go to a store like this with children or in a rush.

Excellent customer service! Matt 1 was absolutely awesome!!!

Friendly, fast service and not overly pushy with sales like other places. Plus there is always someone to open the door to greet you and when you leave. Love the great customer service!

Know what they are doing and try to please you without acting like they are doing you a favor.

We had Verizon for thirteen years. Great service. Decided to up date our phones. Was told several things that we did not desire. Went back and discussed problems with person I talked with, was told that the problem would be taken care of. Was a lie. Cost me over Three Hundred dollars. I moved our service to another provider. the person still works at Verizon, after I filed my complainant with Verizon.

Every time I went in they where always helpful. Thought about switching to prepaid phone which was still with Verizon and the guy was really rude and might as well through the phone back at me. So based on that one experience we no longer use Verizon. Didnt really understand why he would put down a phone his company produced. All he had to do is simply give advice and talk to us about the decision we where making. But instead he put down his own company and forcefully pushed our phone back to us. Never will go back .

After dealing with the Verizon Store on the Gate City hwy in Bristol, this place is like heaven.The lady that helped us named Sarah (blonde hair).Is very knowledgeable, patient and very kind.Thanks so much.

Josh was great

Excellent, quick service! Brittany always goes out of her way to make your experience the best!

Didnt go in

Very good service and knowledgeable staff. Particularly Sarah

They did not have in stock what I needed.

Service not good

Excellent place to deal with.

They are always very helpful in this store.

Josh was very helpful and very friendly best service we have ever had

Good store. Better than the 3rd party stores. Good customer service.

Larry was great he added a new line and had the iPhone xr activated and bagged up in less than an hour !!! Way to go excellent customer service this is the BEST Verizon store 👍

Customer service is great and they are awesome to work with. They make me feel like I am a valued customer.

David, Wally, Gary and Matt was very helpful to us they made sure we got what we needed and wanted, Thank You

Rep Sarah helped me activate my Moto G5 plus phone that I purchased from Amazon and she was great. I felt guilty not buying a phone or anything from her but that is Verizons fault for being so expensive with their plans and having terrible overall customer service. I might switch to another carrier soon but Sara and Bob may have convinced me to stay with their rip off company for a while. BTW, this is a Verizon corporate store.

Great staff, very friendly, helpful! A little more $$ than the others but, you get what you pay for! We wouldnt think of changing carriers! Stop in the exit 7 store and check it out for yourself!

I had a great experience, David was so helpful and nice and explained everything thoroughly .I recommend this location over all Thanks again

The quality of customer service I have experienced in the last 6mo is terrible.I was having technical difficulty and tech support suggested that I go to a corporate store to further assist my issue. I was met with the look of why are you bothering me.David was very unwilling to fulfill my request, and when he asked Bob his opinion (which agreed with me) David reluctantly did follow through.The employees dont care about their customers. It seems to me that the only customers they want are the elderly and less informed. This allows the employees to bully the customers into the easiest option.My brother was so fed up with the lack of effort when we has buying a new phone he left this corporate store and went to an authorized retailer.I hope the manager can turn this store around. Its just sad.

The salesman was excellent

Worse customer experience. Thet only want to sell you things nothing else. SUCKS

When I called in the sales rep. Did all she could to resolve my problem. I was ready to cancel my phone and she was able to retain me as a customer.

Fast and skilled. Friendly and helpful knowing their work well.

Rude people. Manager is rude. Make sure you call the 800 number to cancel a line, the store at exit 7 will tell you they are doing it but will not. Ive been with Verizon since 1998 when it was Alltel and never had a problem till lately.

Ryan was awesome today. Highly recommend him!

Only thing to make this better is if they had a local number to contact them

Javon who works there is awesome

Excellent people at this store lots of choices always making sure that you saving money thank you so much

I stepped into the Verizon in Bristol to solve a problem and young man named Shane Lester was great help. I appreciate the help he offered

This guy Vincent had amazing customer service. If your thinking about switching phone companies then go here and talk to vincent, very smart on the phone stuff.

Very polite and helpful staff. Was able to get in and out quickly.

Great service. Very knowledgeable

Very organized and helpful from entry to exit with me (I had a new phone ordered by phone and shipped which i needed a data transfer) in a crowd of customers on Black Friday...five stars!