Mike was great! Friendly, helpful and personable. A little pushy but thats expected from a car salesman... I didnt feel overly pressured. Marian, the finance guy, was also helpful and friendly but shockingly more pushy. When I had my credit pulled, I was already 90% on board but wanted the night to confirm I was making the right financial decision. He told me that they didnt want to hold the car overnight unless I was 100% on board because the car is VERY popular and they didnt want someone else to lose out on it... BUT I felt like since it was SO popular, even if I chose not to take it, they would sell it soon anyways. That was the only reason I dont give it 5 stars. Frank, who helped me the day I picked up my vehicle was super helpful with understanding the car and the OnStar system. I appreciate the team that I worked with. Their knowledge was very helpful and professional.
Had an emergency out of state and needed an oil change and tire rotation ASAP. John was able to get me in the following morning so I could safely make my trip.
This car buying experience was great! Yusef was really attentive to what we were looking for and he and the manager met me where I needed to be. The finance manager was also very good. He explained my terms step by step. And.....I am totally happy with my purchase. Thank you Yusef! Jose Vargas
I had a problem with my windows not pulling back up. and with rain coming it was a big problem with timing. Thea was great in getting me an early appt....and got my problem fixed quickly.
I purchased a vehicle from Stephen Auto Mall recently. This being my open second car loan and being a substantial amount, financing was tricky, however the finance managers were able to make it work. The figures and numbers were transparent and there were no surprises at the 11th hour. Our sales person Akeem Dennis was great and kept us in the loop at all times. The treatment was very friendly and courteous and there were no pushy sales tactics whatsoever. We love our new GMC Acadia. Thank you Stephen Buick GMC.
Real personal one on one service.... going out of their way to accommodate you. I drove 45 minutes just to get my GMC serviced by them since they have the best reviews around. Only complaint is that I would have loved the truck to be washed upon pickup considering how much work I did. But it wasnt what I brought the truck there in the first place.. :)
The staff is very pleasant, when I arrived noticed me right away!! Everyone was very helpful!! I always recommend Stephens to all my family and friends!! Especially your service department!!
Everyone was very friendly and helpful. They went out of their way to make my experience a good one. I am very satisfied with the great customer service. Thank you
The women who I dealt with over the phone made me feel well taken care of. Everything was explained and a shuttle ride was offered and very helpful.
I came in knowing what I wanted. Michael C, Marian, and Frank were all very helpful throughout the buying process.Only tip would be speed up the detail/clean process as that was the longest dragged out segment of the whole thing at about 1.5 hours of waiting.
Very easy to deal with and very efficient
The service manager Sonny is a great stand up guy.
Tom has been great to deal with as we service out new Buick. He always goes above and beyond to make sure my wife and I are happy with the service. I def would recommend anyone to get their car serviced here
From the minute I called in for service until the time that I left with my car, John was very helpful and I appreciated his kindness.
Was told my oil change would be 50 dollars. Out the door it was 67. Also there was no reminder sticker put on my windshield to remind me of my next oil change.
Glen Nelson was my sales rep. He provided me with great service. Everyone I dealt with was courteous and respectful. Best experience Ive ever had buying a new car.
I was keep well informed at all times and they were in contact with me I didnt have to call them.
I love my new GMC! Mike Collins was amazing and made the process easy and stress free.
As always, my experience was positive. Tom addressed all of my concerns and made sure everything went smoothly. As a single female, there is the fear of being taken advantage of in regards to vehicle repairs...with Tom I have no question that what he tells me is needed, recommended, etc is the truth. I wouldnt bring my vehicle anywhere else!
The lady I spoke to on the phone was awesome . She went above and beyond for me . I asked a lot of questions and she was patient and helpful and followed through with all of me requests. She didn’t just give me an answer without looking into it . Great job excellent customer service . Thank you very much
Welcoming, efficient, thoughtful. Clear explanation of service needed and provided with customers consent. Im never disappointed with the high quality of service provided!!
I would like to thank John for getting my truck in as quickly as he did. I did not have a scheduled appointment and was very nervous and concerned about my new diesel 3500 truck. He told me it may be a day or two and he kept his word and hopefully fixed my problem. I’m very pleased with my experience with Stephens and look forward to do continued business thereThanks again John.A grateful customerJohn Pelow
Everyone was great as I got surprised on my birthday.
My issue was with a window that was not working on my 4WD Sierra Plow truck.. Im sure it was difficult to find the problem. AND... I was under a deadline with snow in the immediate forecast. BUT Thea and the Tech staff in the service area were assuring and solved the problem quickly and reasonably priced. KUDOS for that and to your staff…Thank you!!!
Tom the head of service is a great guy .He calls you to let you know where they stand with the repair.Always pleasant and informative.A pleasure to do business with.
Mike was very attentive to our request, and made the sale very easy.
The staff is welcoming and friendly. Because of them, I have trust in the repair facility. Im happy with the service and the price of an oil change.
I dropped my car off 12/21 for the techs to look at it the next day. I was aware that the service department was booked for the holiday week, and they would try to squeeze me in t take a look at the problem. I was hoping to have my car back prior the Christmas!I was thrilled to hear from the tech on the 22nd. He explained the issue, and wanted to do an engine clean just to make sure he was not missing anything. . This would require an overnight engine clean, and he would look at it again the next day. While my Acadia was at the shop, he also did an oil change.Roll ahead to the 23rd... I picked up my car. :) I have not had any issues since I got my Acadia back. I am very happy with the service I received and with the prompt calls I received along the way. I was also pleasantly surprised there was no charge, since I had purchased the extended warranty when I purchased my Acadia last year!Thank you to the service department for getting my vehicle back to me so quickly! I will use them again when the need arises, and I will tell others of the pain free experience as well.Thank you all, and happy holidays!Ruth Cyr
Loved this dealership,Especially how they had someone come out and show me how to use all the features in my new car. Fantastic personal touch!
We worked with Jason from start to finish at Stephens Auto Mall (Toyota), of Bristol. Jason was friendly, but not pushy, knew the vehicle we were interested in, as well as his competitors. After shopping around other dealerships for price and other vehicles, we came back to Stephens to make the purchase. The whole process was much easier than we had experienced with other dealerships. Jason spent a great deal of time going through every detail of the vehicle and synced up my phone to it as well. Highly recommend both the dealer and Jason Rivera!
Terrible experience crooks trying to rob the people this isnt a hometown dealership becareful and beware went to two other dealerships for the same truck got a way better deal but these guys wanted money down noone else did take my word and STAY AWAY
Poor Service Department StaffHad to take my Rav4 to. Greentree for warrentee work as. Stephens service refused to fix it. Would not get me a loaner or take me home. I live an hour and ten minutes away. I liked the sales staff when I leased the vehicle.. I most like will not lease another vehicle from here. Greentree Toyota is doing a great job doing the needed lease repairs. I am excited car will be repaired.
They were great. I purchased the vehicle and live out of state. Everything was taken care of.
Horrible service. They didnt fix the problems we told them about. They also told us they would pick up and drop off they my son home and didnt pick up him back up to pick the car back up.
Made an appointment and got in quick. They serviced everything i needed and answered all may concerns. Great place and great people.
My lease was running out in September so while I was getting the car serviced I decided to pop upstairs to look at some cars to get an idea of what my options were, for when the time came to return my car. This was on a Friday. Jose, the sales manager approached me and we talked about my current car and what my options could be. He spent about 40 minutes answering all my questions even though I didn’t have an appointment. He even looked at my car to see the condition it was in. I left that day feeling really confident in what I would do at trade in time. My husband and I returned the next day so we could both look at the car I was thinking about. I honestly did not think we would be leaving with a new car that day, especially because I didn’t make an appointment. Well, Jason, whom I’d met the day before was there to help us out, and next thing I know I’m trading in my 2015 RAV4 for a 2018 Highlander! The process was smooth, everyone was super helpful, and I couldn’t be happier with the service. I highly recommend going to Stephen Toyota. The sales staff are super friendly, there is no pressure from them to buy, they are extremely knowledgeable about their product, they have a great sense of humor, and make the process as smooth as possible.
It is always a pleasure dealing with Tom Bernier. He kept me informed and I couldn’t be happier.
We were treated very well. Tom our service advisor was great and took good care of us. The tech who worked on our vehicle did a great job we were very satisfied.
My advisor kept me abreast of all of the trucks needs. She communicated with me and serviced the truck quickly.
My service truck was towed in right after a large snow storm. John squeezed me in and got me back to work very quickly
Best in area ..get it fixed right the 1st time
Service staff was very nice and accommodating when it came to my first service on my brand new vehicle.
Thea was great and welcoming, so was the other service tech but I forgot his name...because Im getting old lol. Nothing like great service!
Service dept. was courteous considerate and understanding
Always great service and friendly people.
Very pleasant, Thea kept me up to date if everything going on
Friendly staff and made the process easy
My special experience with the company is Thea, shes always on call when I need help , or and also they really know what they are doing and very friendly so I keep coming to them . Thank you for service
Ever one at the dealership was very nice and professional
Very impressed with the service here. They helped identify and fix an issue I knew existed that another dealer wouldnt acknowledge and have impressed me with other services since then as well. Theyve definitely won my business.
All went well. Friendly and Trustworthy.
Great service. Great people. Couldnt be better, plus the free coffee hit the spot.
I have bought a few cars and trucks from them and the experience has always been great. Staff is friendly. I get service done on my vehicles and its always been a good experience and the wait is never too long. I might just purchase another truck from them.
Carlos was super helpful and understanding on the initial phone call. I was traveling out of state and he was very accommodating to my situation.I called other GMC dealerships in the area, but the level of customer service couldn’t compare to what Carlos offered.He went above and beyond and I’m extremely grateful for the time he took to speak with me.
Thomas at Stephen Cadillac was a pleasure to work with. He found time to take our appointment with only a one day notice. We were headed out of town and were seeing a low tire pressure warning for a tire that we had filled with air the week before. We were also able to have an oil and filter change as well. Thanks, Tom Grubelich
Tom in the service department got me right in and out and I was still able to get to work. The speed of the service call was awesome.
Rachel was absolutely phenomenal. I just had surgery day prior and she was helping me find the best car while also being
Terrible customer service. The worst place to buy and/or service a vehicle. Please don’t respond with a name and number to call. I don’t want to call you to discuss this poor rating. This place is horrible.
Check in very easy. parking is limited but the staff has it figured out so the customer dosent suffer.
Every staff member was wonderful.
Turned out to be a disaster. It two weeks for your guys to service my vehicle which was longer than expected and the extended warranty would only cover a rental car for 7 days. I was left with no vehicle for 1 week and according to service advisor Tom there was nothing that could be done about this. Had I known this GMC would have never serviced my vehicle and probably never will again
Everyone was super nice and helpful i am going to be buying a new car in a few months and now i will be coming to Stephens
Akeem was awesome to work with
Great experience, top to bottom. I was able to get an appointment without much notice. John Vitelli was great, very attentive, knowledgeable, and friendly. Staff checked on customers in waiting room, offering water and coffee multiple times, even the customers in the waiting room were friendly. Will definitely recommend.
My wife and I had a fantastic experience with the sales team at Stephen AutoMall. Every person we approached made our time there enjoyable. Andrew Hall, the sales manager, was incredibly generous, straightforward, and helpful. Not once did we feel like we were being pitched the same story told to the last person that walked through the door--they were authentic and tailored to our needs without making us feel like we had to wrangle the truth from them.Special thanks and appreciate for Victor Ortiz, our sales consultant. He gave us space when we needed it and answered our questions when we had them. We never felt badgered or smothered. When he said he would call, he called; when he said he could do something for us, he did it. He worked so well with us and helped us find the vehicle that met the needs of our growing family. Victor, you are the best!Thank you so much for everything, Andrew, Victor, and the entire team at Stephen AutoMall. We couldnt be happier with our 2017 Highlander purchase and our experience with you all. We will definitely be return-customers!
I was excited to look at buying my first car. Overall story-I will not be going back and do not recommend this dealership to anyone. If you are hoping for a welcoming and positive car shopping experience this is not the place to go.I walked into the dealership and was not acknowledge. I understand employees are busy but a simple: Someone will be with you shortly would have nice. Fast forward I find a salesperson and tell them what I am looking for and some of the features that would be nice to have. I never indicated the model I necessarily needed to have. I filled out the payments that I was looking to have only to be shot down immediately. I didnt even get to test drive the car which I asked to do before even talking numbers. After I was told the monthly payments I was looking to have were not acceptable I was brought to the finance guy clearly as a joke with the price I was looking for. Again told that my payments were not possible.... I understand that its not possible to satisfy every customers wishes but I was not even given the chance to discuss how we could work to: find something in my price range, work to get to the monthly payments I was hoping for, or even test drive the car to see if liked it....
Our salesman Yusef Rodriguez was a pleasure to deal with. Very professional
Ok
Our salesman, Michael Collins, did a fantastic job of helping us decide on the 2015 Buick Encore that we purchased. He was patient and understanding, as well as very pleasant to speak with and ask questions to. I have a physical problem with getting in and out of vehicles due to a severe case of Rheumatoid Arthritis. Michael was very understanding about this and helpful to make the Encore more user-friendly for me. He would wait and pleasantly chat with us while knowing I needed additional time to move about (I walk very slowly cane-assisted) the showroom as well as outdoors on the lot. Buying cars is a chore that not too many people find easy; at least thats my opinion! But Michael made it a much more pleasant and easy situation. He was also very helpful when discussing monetary issues and overall just absolutely everything that was needed to be done regarding making the Buick Encore mine. In the recent past he was also the salesperson that sold my daughter her car, and was most helpful at that time too. That is a big reason why we wanted Michael Collins to help me this time with my purchase. We knew he was someone we could depend on and feel comfortable with.
Over the weekend, I helped my mom purchase a low-mileage Certified 2014 Toyota Rav4 from Stephens Toyota, and we worked w/ Saeid. She had been in an accident recently, and she was in the market for a new vehicle. However, being recently retired, she is on a very strict budget.We have spent the better part of three weeks researching vehicles and dealerships. She has test driven many vehicles, including the Mazda CX-5, Subaru Outback, and Hyundai Tuscon, just to name a few. We had visited numerous dealerships in the Hartford area, and we were getting more and more frustrated with the process. From overly pushy salesmen to completely disinterested ones, plus ridiculous no-haggle gimmick pricing, we had experienced the full gamut.Finally though, on a whim we decided to check out Stephens AutoMall in Bristol because we saw online that they had a huge variety in a single location. When we pulled in and began to browse, we were greeted by Saeid (Sah-eed). At first, we just wanted to check out what they had, so of course we told him we were just looking, and he gladly allowed us to look around without hovering or stalking us. He did however offer some good tips on where certain things were located on the lot, and offered to assist if we wanted to take a closer look at anything. Which we eventually did.After Mom homed in on a vehicle, he grabbed the keys for us and she took it for a spin. During the ride, he asked Mom about her accident, and showed genuine sympathy for her whole ordeal. Thank you Saeid.Next, we went in to talk numbers. After some initial negotiating, it seemed like we might have been at an impasse, but Saeid and the sales team managed to hit our number, and she signed the contract. Although their original sticker was fair, any savvy car buyer knows to negotiate, and we were able to get a knockout deal that Mom was very happy with. Overall, the entire process was relatively painless, and Mom drove off the lot with her new vehicle later that day.I rarely write reviews, but I felt like the positive experience we had at Stephens was worth taking the time to write about, because I know the car buying process is a daunting one. As consumers, we rely on the real life experiences of others to sift through the noise. I hope by sharing our story this will help others to make the right choice, and choose to shop at Stephens, and I highly recommend you ask for Saeid. Good luck!
I just want to give a HUGE thank you to Henri. This was my first car buying experience and he made it an outstanding one. The entire process went very smoothly. Henri answered every question I had promptly. I had my car delivered to me to my house! Thanks again, Henri! Keep up the great work
Just bought a SUV, good service
Excellent like always
This place is amazing! For a busy saturday, the team was still attentive and helpful as I was here for more than 5 hours. It was mainly my fault why I was here so long. I wanted to make sure the used vehicle I got was on point. The selections were great and what I saw online matched what I saw on the floor. Shout outs to the folks for helping me: Connor, Marion, Both Bryans Laurie, Nikkia and New Guy Chris!! Appreciate the help on purchasing my GMC Terrain!!!
I called Tony in the parts department for front mats and I also wanted to use my GM points. He walked me through the steps to use my points, ordered my mats and they were delivered the next day! Above and beyond my expectations- thanks Tony!
The GMC service department is fair and thorough. My ‘15 Canyon has been in their shop a few times for nagging warranty issues and they took the added time to contact GM for additional support. It’s good to have diligent service techs instead of hack mechanics that just shuffle your car in and out as fast as they can.
Great service !!! Wouldn’t consider going anywhere else.
Friendly, knowledgeable staff that took care of me as if I was the owner of the company. Thank you very much.
I have leased 2 cars from Barbara already, and she always were super helpful with all my questions and needs. Pleasant to work with and quick with getting back to me either via text or email. She worked very hard to get me the exact car i wanted at best possible price.Will definitely come back there and recommend to all my friends.GREAT JOB BARBARA ARMOUR!!!!will see you in 3 years, or even sooner.
I had the best experience at Stephen Auto Mall of Bristol Ct. My salesperson Alex was absolutely amazing. He was so professional, informative, polite, very patient, and best of all easy to talk to. He knew every question I asked about the vehicle and he gave me detailed information. I would recommend this dealership to all my friends and family. Great job Alex! I am very happy with my purchase.
Tom and Thea are always nice.
Exceptional car buying experience from the moment I arrived at Stephen AutoMall Centre Toyota I was catered to and all of our questions were thoroughly answered. My salesman, Peter, was friendly and very helpful. His manager, Rocco assisted in making my buying experience smooth and enjoyable. I was treated with the utmost respect and professionalism. Upon request I got to test drive my vehicle which they specifically matched to my personal needs. This was by far the best car buying experience I have ever encountered. I am definitely sticking with Stephen AutoMall Toyota for all of my automotive needs in the future and will be recommending them to all my friends when they are in the market for a new car.
My family and I would like to express our gratitude to Stephen Auto Mall for their great service in giving us the opportunity to own a new vehicle. Our sincere thank you goes to Mr. Jason Rivera. This young ma was very courteous and kind to us. He treated us with respect and came across with great friendliness. He listened to us patiently and knew exactly what our request meant to us. Special thanks also goes to Betty, Mr. Andre Hall and Bob and to the whole Toyota team. Thank you.
Thomas Veillette was the best sales person to work with! I got a tremendous deal on a car that not only fit my budget but had every feature I wanted and more. The entire staff was friendly, accommodating and helpful. I recommend Stephens and Thomas. This was hands down the best experience Ive ever had buying a car.
Boris,Thank you for making our car buying experience so pleasant. You really care about making the customer happy. You and Andy were so courteous and helpful. I would definitely recommend Stephen Toyota to anyone I know who is looking to purchase a Toyota.I am thoroughly enjoying my new Corolla. It is so much fun to drive.WendySent from my iPad
Everything was fine as expected.
Greatest sales experience ever!!!! Sales Manager Brian Fisher and Salesman Connor just sold me my brand new Sierra 1500. Not only did they provide me with best deal ever but made sure to pay attention to all my needs. I would recommend Brian, Connor and the whole Dealership to all my friends and family. Thank you Stephens!!!
Friday morning our 2000 Toyota started overheating when it was -15 out. My husband and I submitted an application for a used car and Michael Collins and Mariano got us financed for a brand new 2019 Buick Encore before the end of the day. Today, we went and signed the paperwork and Frank spent an hour explaining the ins and outs of all of the technology in the car. This has by far been the easiest car buying experience. So much so that it still doesn’t feel real. I could not give enough praise for the lengths everyone went to ensure we had a new, reliable, and safe vehicle for our family!!!
Victor Ortiz at Stephen AutoMall Centre was THE best person that I have ever dealt with at a car dealership. Working through the Costco program, he was instrumental in helping locate the exact vehicle that my wife and I wanted, and was able to get it within a week. Also, he was completely transparent regarding options, costs, and help to get the best price through the Costco program that we could find. Thank you again, Victor!
Jason was awesome to deal with. He is professional and knowledgeable. Made the whole buying process really nice. Our SUV was ready as promised and then some. We will definitely buy more cars from Jason. Hopefully their service department is as good as sales.
A dedicated concierge to go over the details of your vehicle and an attentive sales process. Thank you Mike Collins. You really went the extra mile.
As always......very satisfied with courteous service. John Vitelli always provides prompt, efficient service. Your kindness to customers is much appreciated. Waiting area very nice and comfortable. Thank you again for the great services you provide!!
Had a great experience purchasing my vehicle at Stephen Toyota. No pressure, very polite and professional sales people. Fran Hughes was very knowledgable and made the process very easy. The sales manager Jose Ramos was able to get me an excellent price on my vehicle with little to no haggling. Overall i was very impressed with everyone and i would definitely recommend this dealership to my friends and family.
I recently purchased a Nissan Frontier from Stephen Auto Mall New Millennium and couldnt be happier. My salesman Henri was easy to work with, knowledgeable, and personable. He worked with me right from the beginning to get me a deal I was comfortable with. If you are looking to buy a car head on down and ask for Henri. You wont be disappointed!
Matthew was awesome. Very professional and personable. I would not have expected anything different being a Windsor Public Schools graduate. I would recommend him to all of my friends.
I upgraded my 2012 Toyota Camry SE to a 2016 Toyota Camry SE and I thank everyone over at Stephen Toyota, but I’d like to definitely thank my salesman Mike Haas. He made this experience very easy and I am more than happy with my new car. Also they had my car cleaned up nice and put some new tires on and I just couldn’t be any happier! Thanks to all who helped!
We are very happy everyone here was very polite and helpful. Sales man, Mohamed A. Dave helped us choose the perfect car for us. Will definitely recommend this place to anyone. #Very Happy Customer! 😀
Received complementary coffee and tea. Nice waiting room with TV and WiFi. Easy check in. Was not sold anything that my vehicle did not need. Went in for an oil change and was told my tires needed to be rotated (have not done since I purchased the vehicle a year ago, so it was overdue). Friendly service. Easy and friendly receptionist/payment lady. Great experience overall. Affordable full synthetic oil change and tire rotation. Would of paid more if I went to a garage in town.
I had a fantastic experience at Stephen AutoMall. Not only did I get a great deal through the Costco Auto Buying Program, but I also received great customer service. All the sales professionals were very accommodating and friendly, particularly Anthony and Andy. What I appreciated the most was that they were more than willing to do everything they could to make sure we were satisfied and to make sure we would be back. I would definitely recommend Anthony to others looking to buy a Toyota in the area. Since I left the dealer, I have loved every second of driving with my Toyota Corolla because it is a constant reminder of the wonderful experience I had.