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Bristol Auto Center LLC
178 Terryville Ave, Bristol, CT 06010, United States
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Bristol Auto Center LLC
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Sa
Review β„–1

@safesidetreatments Safeside Treatments LLC came here to get our work truck fixed. This place has a great owner and mechanics 🧰

ki
Review β„–2

Great employees great cars and so far no problem with the car I purchased. They answer all your questions it was a great experience.

De
Review β„–3

My husband and I recently purchased a car and worked with Mark. We were impressed with his honesty and professionalism. He also went above and beyond to make sure everything went smoothly and accommodated our time frame. There was no pressure. Just a good businessman who provides excellent service. We would not hesitate recommending Mark at Bristol Auto Center.

Ja
Review β„–4

The owner and his partner are very friendly and helpful. We purchased a vehicle for our daughter (her 1st car) and as a family man the owner made us feel very comfortable in our purchase and helped us to become more familiar and knowledgeable with the vehicle we purchased for her. He patiently helped us through the entire process successfully. The vehicle was in clean condition (inside and out) and the overall experience was very pleasant. We will definitely consider purchasing another vehicle at this dealership.

gr
Review β„–5

15 years and counting...this is the most honest shop Ive ever known, and the only shop I trust to work on my vehicles. I am also on my 8th vehicle Ive purchased from Mark and Piotr, and they have never failed to back up what they sell!

Sa
Review β„–6

I purchased a car and everyone was so nice! Not only that, but I learned more about cars in two days with Mark than I did all my life. Great prices. Great experience. I’ve never been to a dealer who was so transparent about everything and explained how everything worked. I’ve been there before for repairs but now in recommending to all my friends and family.

Sl
Review β„–7

Bought a 2013 Mazda hatchback, used, in a very good condition. Reliable and trustworthy service, very thorough. Ask any question and get a straightforward answer or explanation. Always responsive and accommodating. From the first test drive, I decided it was the garage to continue to stay with for the foreseeable maintenance. Stand behind their cars and services. Very upfront about issues and expectations.

To
Review β„–8

Mark was great and super helpful during my whole car buying experience. I got in for a test drive after one call, and had my new car after one week. Will use them for oil changes, repairs, etc. and highly recommend!

Na
Review β„–9

Its one amazing auto place! Marik is great, super nice and so professional!!! All their services are great and prices are amazing! I know a lot of people love this place! I highly recommend this place! Thank you so much! Бпасибо большоС!!!

Kr
Review β„–10

I purchased a car recently and Mark was great throughout the whole process. I love the car. Would recommend to anyone

S
Review β„–11

Im so happy to have come across this gem! I had been frantically looking for a car for my son as a surprise for his birthday this Saturday. As many of you know, it hasnt been easy to find a good car for the right price lately. I found the perfect car for my son here and Mark was so helpful, working with me to get the sale done promptly and efficiently. Mark was very knowledgeable and able to give me great advice in getting over a small hump I was having with the purchase of the vehicle so that I can get it registered quickly!Thank you to Mark and all the staff at Bristol Auto!! You guys are awesome! Tomorrow morning my son will be having a treasure hunt leading him to his new vehicle. Im sure I will be crying tears of Joy from his reaction. Thank you again! 😊

oa
Review β„–12

Mark has more hands-on experience than any salesman you find at a dealership. He will answer all your questions honestly. Definitely a positive experience when buying a used car from him.

Ki
Review β„–13

I have never written a review before but after the experience my mother and I just had I must. We were both nervous and confused. Mark the owner went out of his way to explain VIN numbers and financing and transferring of plates etc. things we were clueless on. He made us feel safe and confident in our decision. Cannot recommend Mark or this place enough and will definitely be a lifelong customer

Wi
Review β„–14

Purchased my daughters first car there this week. Mark was extremely helpful, honest and informative. The car was a 2011 and extremely clean. Would think it was only a few years old. Great value, honest no pressure sales. Highly recommend!!

Da
Review β„–15

A+ service, very friendly, trustworthy and very reasonable.

Ja
Review β„–16

Very good experience one of the most honest people Ive come across

Ja
Review β„–17

This is the best repair facility around. Mark and Peter are experts and highly technical as is the rest of the staff. They are efficient and offer great value for their services. I wont go anywhere else when my car needs either maintenance or repairs. TRUST!

Ki
Review β„–18

The owners honesty and integrity are the reasons I will always bring my cars here for service.

-
Review β„–19

Fantastic service in both repairs and selling cars, bought a car recently from them and cant be happier with the service!

Pa
Review β„–20

Mark makes the car buying experience seamless, easy, and best of all friendly. I had been looking for a Toyota Tundra for a few weeks and found Marks ad on Carfax. Mark greets you with a smile and makes nothing about the shopping experience pushy. Hes extremely knowledgeable and was able to answer all of my questions. He had everything done in a timely manner the next day for me to pick up the Tundra. He even assisted me in getting my previous car to my house. I cant say enough about Mark and I highly recommend if you are in the market for a quality used truck.

Ho
Review β„–21

I bought a car at Bristol Auto center after weeks of looking for just the right car. Mark was professional, knowledgeable, and fun to look at cars with (even if he did make fun of my driving πŸ™ƒ). After dealing with a bunch of car salesmen, it was refreshing to work with Mark and the rest of the guys. They gave me an honest car at an honest price. I know I’ll be back here for all my car needs in the future

De
Review β„–22

Mark is a man for the people and not only sold me the car of my dreams, but also completed its first oil change.God bless this place and its sparkling clean bathroom which I make sure to use every time I stop by.

JF
Review β„–23

UPDATE* DEAL DONE! thank you Mark! I definitely will recommendWent in today to inquire about Hondas for my wife, he showed me a 2013 Honda that i Really liked, Mark was very nice and professional. I hope we can get deal done.

Ta
Review β„–24

I purchased a vehicle from Mark a couple weeks ago and couldnt be happier. Honest and easy to work with, highly recommend.

KE
Review β„–25

Place is excellent,Mark has very good customer service skills and most importantly, hes honest.Bought two cars from them and planning to buy another.Cant go wrong with this establishment

Za
Review β„–26

My wife and I enjoyed great service from everyone here, but especially Mark. He was honest, fair, hard working and easy to talk to while buying a car. He communicated with us throughout the whole process and made everything very easier. He runs a quality business with a quality staff. I would not hesitate to buy from him again or bring my vehicle there for service.

er
Review β„–27

Mark was extremely helpful with guiding me into buying my first car and broke it down for me to understand everything I was getting into. He made sure I got the best deal and has been extremely patient with working with me. I can not thank him enough right now. My family has a great reliable car right now, from a history of horrible cars, Im glad I made this purchase. Mark, again I thank you. You have been a great help. I HIGHLY RECOMMEND.

Cu
Review β„–28

This place was great...made you feel like family and Mark is an awesome guy

Sh
Review β„–29

Peter is the man! Honest and efficient! Came to have a car checked out and was very pleased with my visit. Thanx peter!

Ka
Review β„–30

I called to get a quote on a big job. They were the most affordable and I am so happy I chose them. They did such a great job and were so kind and got me in super fast. I will definitely be going back in the future.

Sc
Review β„–31

Im sure you know trying to anything during the recent health crisis has not been easy let along having to replace a car, we went to see Mark a few weeks earlier and saw a truck we were interested in but at the time the cost was to steep. As we looked around further we kept coming back to this truck as Mark and Bristol Auto Center really let us inspect and fully look at the truck even taking the initiative to place it on the lift for us to fully inspect the undercarriage which no other dealer did. When it came time to negotiate after a few weeks where he was closed do to all going on he was fair but was looking for the best price he can get as I was looking for the best deal, something I truly respected as I dont like being run around. The delivery was quick to as with practicing social distancing we did most of the closing over the phone and just signed the papers and went on our way with the new truck. I would recommend Mark and Bristol Auto Center to anyone looking for a quality used car and with that would not hesitate to use him again in the future.

Do
Review β„–32

I bought a car here back in February. They had a car in stock that I had been looking for, and I stumbled upon this hidden gem. I contacted Mark and a day later I went down to view the vehicle and test drive. There were little things that had to be repaired before I took it home, and Mark even put it up on the lift for me to look over. Everything was fixed the next day. He made the overall buying process easy and smooth, and I drove the car home within 2 days of finding it! I would highly recommend this place to anyone.

Sp
Review β„–33

Coming to Bristol Auto Center was my second stop after viewing a 2015 Honda Pilot down the road at another dealership (That Honda Pilot’s carpets smelled terrible) I decided to leave that place (Jazzi....) My second choice was my better choice. I received more than fair pricing and Mark was very knowledgeable about the vehicles in the lot. I never once stopped at a dealership and have the seller show me a dipstick with clear Transmission fluid. Very impressed by the way the vehicles maintenance was taken care of. Please take my word for it Mark was more than respectful and gets to the point without waisting your time!

la
Review β„–34

We just bought our third car from Mark. We will never go anywhere else. Both of our kids cars and my own are from Bristol Auto. They are honest, reliable and dependable. All of our service is done there as well.When repairs are done they explain everything. They dont just tell you what needs to be done, they show you why.My mother has been going to Bristol Auto for many years. When she was in her late 70s, she would drive past other repair shops to get to Mark and walk home to wait for it to be ready. Now in her 80s I give her a ride but she still goes to Mark.Thanks for the years of service.Well be calling soon for an oil change.

Ca
Review β„–35

Have known the owners for 20+ years. Great service, fair prices and they are absolutely honest.

Ja
Review β„–36

So long story short; I had a pretty bad accident that caused a lot of damage. Petre worked with my insurance so that I didn’t have to have my car totaled #1 and #2 he took care of the job in an awesome amount of time, made it look better than when I bought it with the extra care of detailing the interior, buffing the head lights, and made it all in all a lot less of a big deal than it was. THANK YOU PETRE!!!

Ry
Review β„–37

Mark, it was great to work with you. We were able to work out a good deal and he even hooked me up with repairing my original vehicle. Thanks, it was good doing business with you. I wish you continued success, and look forward to future business.

Ja
Review β„–38

Great dealer would definitely buy another car from them. Mark was very helpful amazing salesmen.

Ia
Review β„–39

I have been going to Bristol Auto Center for over 15 years. Pete and Mark and the rest of the crew are just amazing people. Super knowledgeable Extremely high attention to detail. Super friendly. They will always go out of there way to help you any way that they can!! I have never had any issues with anything they have fixed for me. They always get the job done quickly and get it done right!!! They are reasonable priced aswell. I seriously cant say enough good things about them!! I Highly recommend them to everyone. I wont take my vehicles to anyone else! They also sell quality vehicles and great prices! If they have a car for sale you know its in great condition!! Check them out!! You wont be disappointed!!

An
Review β„–40

I purchased a jeep compass from the owner Mark, on 7/31/20. I have to say I was very impressed. I was browsing online and saw a jeep that I liked. I called at the last minute to enquire about it. I spoke to Mark and he was very courteous and kind over the phone. It was late in the evening and I live an hour away from Bristol auto center. Mark told me that I can still come to the center, he would wait for me even though the shop was closing. Ive never been to Bristol before, but we drove to Bristol to check the car out. I was so happy I went. The car was priced fairly, it was clean and well kept. The oil change was done, good tires , all the cars on the lot was well kept. The entire place was clean. I can tell Mark takes pride in his work by his approach and how the cars were kept with safety being his number one priority. He is very knowledgeable, polite and very patient. I bought the car that same evening. I felt good about my purchased knowing that it is safe and dependable. The atmosphere was so different from other dealers, he was not pushy or trying to rip me off. The entire process was very smooth. I would HIGHLY RECOMMEND MARK. I will be taking my other car there when I need service. Its very rare when you meet someone that takes such pride in their work, very honest and goes above and beyond . Thank you Mark. It was a pleasure.

De
Review β„–41

Quality work! The crew is amazing! Great communication!

ma
Review β„–42

Just bought a car from Bristol Auto Center and I am very happy with it. We received great service. Marc goes over and beyond with customer service. We will do future business with him.

Jo
Review β„–43

Always a pleasure. I tell all my friends they need to go there. Top notch work! Peter and Mark are great guys.

su
Review β„–44

I was looking for a used car and was recommended to Bristol Auto Center. Mark could not have been more helpful in finding me a good quality car that fit my budget.I highly recommend!!!

Bo
Review β„–45

My wife and I have going to Bristol Auto for 17 years now and working with Peter and Mark is always very comforting as they are both honest and genuinely care about keeping our costs down if possible. Every repair over the years has been explained to us in detail with every possible option given to us before beginning any service. Life is difficult enough trying to avoid being taken advantage of but when working with Bristol Auto we never have that concern. I Highly recommend them!

Co
Review β„–46

Piotr is one of the most honest shop owners around. Work is not only quality, but efficient and quick. Always honest about the cost and the issues and even makes recommendations on what you need or dont need. Highly recommended.

Ga
Review β„–47

Great experience, answered all my questions ,everything I wanted,needed to know about the vehicle and more

Me
Review β„–48

I purchased a 2010 Hyundai Santa Fe with low mileage from Mark. He was very informative and truthful when explaining the work he had done to the car. It runs amazingly and Im very happy with this purchase. After driving for a while, i noticed the brakes were squeaking. Mark told me to come in and he replaced the brake pads free of charge. If you are looking to buy a used car I would strongly recommend checking out Bristol Auto Centers!

Da
Review β„–49

Great place to service your car. My jeep had leaky exhaust manifolds, these guys got the job done quick and without issues. Most shops in the area wanted outrageous labor charges, a couple shops even turned me away as the job is far from easy in these jeeps. Peter and his crew were honest and confident through the entire repair. Thanks to them my jeep is running great! I will for sure be using them in the future.

Jo
Review β„–50

This is a stellar facility. Definitely a sweet find when I stumbled upon these guys. The techs are knowledgeable, friendly, and honest. I saw some excellent cars in the inventory when I had taken my car in for service. Just for boredom sake, I asked some pricing and was absolutely shocked. These cars are priced to move. With talented techs, and such a reasonably priced inventory, I know Ill be coming here for a long time. I see an SUV in my future. Thanks again fellas!

Vi
Review β„–51

Great Experience. I purchased my highlander from Bristol Auto Center. The staff was wonderful and friendly. Mark was great and was not a pushy sales person as some sales people can be. Above all he was honest. He was so sweet, kind, and explained everything as we spoke. I felt calm and able to purchase my car without feeling I was taken advantage off. From the staff I dealt with Eric, Alex and Peter they were also so very kind, professional and helpful. I would definitely go back and recommend this place to others. If you want a stress free vehicle shopping experience I would recommend going to Bristol Auto Center.

Ja
Review β„–52

My husband Jay and I always bring our vehicles to Bristol Auto Care for whatever reason needed. Both our daughters cars as well.We Trust the owners Peter and Mark ,not to mention that their work is great.Also have great employees like Eric with great customer service.Definitely try this place, u wont regret it!!!

Sh
Review β„–53

Beyond satisfied and impressed with our purchase and buying experience with Bristol Auto Sales. We highly recommend. Very honest, knowledgable and professional. Go Bruins!!!!

Pa
Review β„–54

Mark and his team were fantastic. Extremely thorough and professional throughout the process. We travelled over an hour to test drive and ultimately decided it was worth the trip.We would consider Mark for our next vehicle.

Re
Review β„–55

Mark and his team did an excellent job helping me find a car that fit my needs and budget. Also as a first time car buyer he did an excellent job walking me through a stress free process. I would highly recommend anyone to check out there quality vehicles in stock!

Mi
Review β„–56

I recently purchased a vehicle from Bristol Auto Center and the transaction was easy and painless. Alex was pleasant and not pushy at all. After bringing the car home I notice a strong gas smell and brought it back a few days later. Even though this was an β€œas is” purchase they took care of the issue promptly and without taking advantage of the fact they didn’t have to do anything. All in all I would recommend both the sales and the service sections of this business.

L
Review β„–57

We purchased a 2012 Volkswagen GTI last month from Bristol Auto. The customer service Alex and Mark gave was outstanding. Their patience with us while we tried to get outside paperwork done was great. Mark even called during the interim to tell us that he found a sensor located in the radiator that needed to be replaced so he put in a new one before we picked up the car. The buying process was simple. Great family business. Thanks again

Mi
Review β„–58

Around Christmas time I bought an Audi Q5 from Bristol Auto. The service was impeccable and Mark was awesome! I came all the way from upstate New York to look at this vehicle and it was so worth the drive!! I would highly recommend these guys if you are looking for a great experience with purchasing a used vehicle! You dont hear that too often and I would buy another vehicle from them anytime!! Oh and btw, I get nothing but extreme compliments on the car!!!!! Its impeccable!!!

Ve
Review β„–59

Peter was a great help to me and honest. I find honesty hard to find in a mechanic. Honesty is a great quality! And knowing your vehicle is in trusted hands to have a job done well. It is a safe feeling.

Ja
Review β„–60

They were honest and straight forward. The price for the work was very close to the estimate. I would totally do business with them again

Jo
Review β„–61

Kind courteousresponded quickly we didnt come to an agreement on the price of the car on my end didnt have enough money but they were excellent people to do business with and talk to you

Ri
Review β„–62

They do good work at reasonable prices. The owner Peter is honest. I wont go anywhere else

Sh
Review β„–63

This place is great. One of my better buying experiences for sure. I went in, looked at few cars, but ultimately ended up purchasing the first car I looked at. Prices are competative and the quality is top notch.Im very pleased with my purchase and will be a regular for maintenance at their garage. Definitely a recommended place for locals or travelers. They have cars to fit your budget and needs. Their new sign looks awesome as well. Good people, good cars.

Jo
Review β„–64

Ive heard great things about Bristol auto center as a repair shop. The word of mouth recommendations around town are, they are an honest repair shop and do great work.I was in need of an inexpensive, reliable second vehicle as a commuter for my job. I walked into the shop, explained what I was looking for and they worked with me to stay under my budget and still give me a quality vehicle. Alex was very helpful, and held the car without a deposit while I got things together on my end. Im really impressed with the condition of the vehicle for the price and service provided.Thank you Bristol Auto Center!

Mo
Review β„–65

I’m a travel nurse and I just drove 1,000 miles to CT and noticed my car needed work on the alignment and was making weird noises when I got here. I looked up the highest rated repair shops near me and thank god I found this one!! I’ve always gone to chain repair shops and never have I received the quality of service I got at Bristol Auto Center!! They were very kind and explained everything and didn’t try to invent problems that weren’t there. The pricing was very fair and my car now runs great!! I wish there were more places out there like this. I will definitely be going back there to have my tire maintenance done before I leave!!

La
Review β„–66

I would absolutely recommend this dealership to everyone! In always skeptical of used car lots but Mark truly went above and beyond for me. I was able to bring the car from bristol to Torrington and leave it with my mechanic to look at before I even considered buying it! He was 100% honest with me and even had a great personality to deal with. He made the process so easy! Great place to do business with!

Ch
Review β„–67

It was my first time buying a used car. Im so glad I went there! Great deal on my new to me rouge. Nice group of guys.

Fr
Review β„–68

I recently purchased a car from Bristol Auto after being referred. The staff couldnt have been any nicer. They were extremely patient with me, regardless of how indecisive I was.Mark was able to work with my schedule & stayed late to show me a couple cars that I was interested in, while Alex worked with the numbers to get me where I wanted to be. He was also very quick to respond to any questions or concerns that I had.Theyre honest & reliable & both have a great sense of humor, which made a potentially stressful process, enjoyable.I would absolutely recommend them. You wont be disappointed!

JU
Review β„–69

Ive been servicing my vehicles there for the past few years now and its because of the professionalism and customer service that I keep going back every time. Its hard to trust dealerships and garages when it comes to advice when servicing your vehicle but if you want to meet two of the nicest, most genuine, honest, and professional individuals Ive ever met in this industry please go to Bristol Auto Center for any and all of your service needs on your vehicles. Mark, Peter, and truthfully the entire staff at Bristol Auto Center treat you like family as I received from day one of meeting them. If you go in to have a specific item serviced they address that item and dont tell you that you need to have additional items addressed unless you truly need them and will take the time to show you because they care and understand because of some of the perceptions in the industry they need to earn your trust. Thank you for the level of service, pride, and integrity you bring to your business and pass on to your customers. I will only bring my vehicles to Bristol Auto Center and I will recommend them to all of my family and friends. Thank you for everything!!!

Al
Review β„–70

Just bought a car from Bristol Auto Center. Marc and his team were incredibly helpful throughout the entire process. Very knowledgeable and trustworthy! I would absolutely recommend.

Fr
Review β„–71

I have gone to Bristol Auto Center to have my car serviced on several occasions now. The outcome is always the same. The quality of service is great, as well as their customer service. They care about their customers, and take the time to explain what is wrong with the vehicle. I’m not great with cars, and never once felt like I was being misled to pay more like I have with other places. Much like a barber or any other profession, once you find someone that does quality work, it’s relieving to know that you are in good hands. If you are in need of someone honest, give them a shot. You won’t be disappointed.

Ru
Review β„–72

Shady!! Shady!! Shady!! I went there to buy a car everything was good until the financing came back with a high interest rate. So I went and got my own financing for the agreed amount when I went to buy the car the sale price had changed to a higher amount to make up for the difference in lost interest charges the funniest part was he tried to tell me it was my fault for not catching his mistake when he entered the incorrect amount into his computer. Classic sales tactic by a shady sales man that gets kick backs from loan origination fees and adding interest rate points to the buy rate of the loan to put extra cash in his pocket. I would watch out for Mark this is why used car sales men get a bad rap.

Cr
Review β„–73

I can not say enough about Bristol Auto Center! I just recently bought the car of my dreams here. The wonderful owner took his time to explain the entire process to me. As a first time car buyer I was a little shaky going into the process. He was incredibly patient with me well I asked all of my questions and went out of his way to show me extra features of the car. I highly recommend them to all of my friends and family on a regular basis. If your in the market for a new car this is the place to go!!

ca
Review β„–74

Ive been looking for a car for a while and ended up choosing an Audi from the Bristol Auto Center. Shopping for a car as a single girl is intimidating and I found these guys to be straight forward, reasonably priced and not sketchy. They were thorough with explaining the cars history (Book value, car fax, accident history-or lack there of), showed me the body, explained the motor and all the fancy dials, put it on a lift for me to see the underside and did an oil change and alignment prior to me taking it off the lot. Great dealership to work with. Highly recommended.

Ti
Review β„–75

****1 day after posting the following review on a few other sites, I received a call from Alex, mentioning my wife (by her full, maiden name) had inquired about a vehicle. Her name was not on any of the paperwork I had completed for the purchase of the car, so this seems a bit fishy. Also, he had called me on my cell phone from his work cell phone, of which we have had a number of conversations (calls and texts) prior, so he knew exactly who he was contacting (not my wife).... I had also posted this review before on this website, but can no longer find it on their list of reviews...A week into the ownership of the vehicle, the rumble got worse (even with the new tires). Mark offered to take another look at the vehicle. Since he couldn’t replicate the issue, nothing was done, though he did explain his inspection of the systems of the vehicle. He graciously offered a vehicle from his lot as a loaner while he looked over my vehicle for any signs of an issue.A week after this inspection in which nothing was found, the issue arose again. Mark gladly looked over the vehicle again at his earliest convenience, once again offering a vehicle from his lot as a loaner while he looked over the vehicle again. Nothing was found, but researched some codes and potential issues. At this point, he made it very clear I had purchased a used vehicle and it was sold as-is.Two weeks after the last inspection (I had gone on vacation and didn’t drive the car for 5 days), the air suspension fails to lift the vehicle to the proper ride height, which is now a safety problem. I called Mark to update him on the status of the vehicle, to which he irritably reconfirms I had purchased a ¬¬used vehicle and I purchased the car as-is, and once again scolded that every problem is now MY problem. He was once again frustrated with my unrealistic and unruly request for him to do more work, mentioning how he hasn’t charged me for any time or attempt at a repair since I had purchased the vehicle. Noting the Used Car Warranty from the CT DMV, this β€œgood faith effort” was really only 1 year removed from a mandatory inspection and repair at no cost. If he was to go by that concrete miss of the warranty for the vehicle age, Mark really wants to cut corners. Mark is outraged by my constant request for inspection and repair. On the other side, think how I feel as a customer, purchasing a vehicle that requires me to bring it to a shop more times in 2 months than I had brought my old vehicle of 7 years. How do you think I felt: loss of time, coordinating drop-off and pick up, time of my research to better understand the problems at hand and focus my description of the issues when speaking with Mark? As he may have β€œlost” time and money from his inspections and the value of a loaner car (which wasn’t accumulating any value had I not been offered to me), I certainly have lost time and money of my own, requiring me to take time off from work to fit their shop hours as well as everything else stated above.Upon inspection by Papa’s Dodge, they note significant work done to the air suspension system but points to a blown air suspension control module. Once the module was replaced, the air compressor then had to be replaced. All in all, $4,500 of repairs required for a vehicle I had JUST PURCHASED TWO MONTHS AGO!!!! Through the first two months, I was able to safely drive my vehicle for 40% of the time, 60% of the time the vehicle was in a shop getting inspected.If I had to suggest anything, I would suggest purchasing your car elsewhere. Mark and Alex were very nice at the forefront, but when things started to not meet my expectations (of an operating vehicle), our relationship turned from cordial to completely sour. The lack of responsibility of the work he had completed on the vehicle prior to the sale is completely unacceptable, mentioning that it must have been something I had done to cause all this.

He
Review β„–76

Great place to have your automotive repairedπŸ‡΅πŸ‡±

Br
Review β„–77

Great people did most of what they said. Very fair competitive prices and honest. Im very picky and would definitely go back

Em
Review β„–78

I recently purchased a Murano from Mark who was very honest and accommodating. The buying process went smooth and I was able to leave with the car within a couple hours. Within a few days the check engine light came on so I stopped by the shop. I was assured by Mark that he would take care of whatever the issue was, and he was able to get the car in to be worked on at my earliest convenience. Mark and his crew worked as quickly and diligently as they could and ended up having to replace the head gasket, obviously a large expense. Everything was done at absolutely no cost to me. I appreciate them standing behind their business and cars and will continue to do business with them in the future. Thank you!

Ry
Review β„–79

I have never been to a place that takes such good care of their customers, and how honest they are when buying of fixing cars. I highly recommend Bristol Auto to get you car fix or when buying a car. My wife and I will ALWAYS GO TO BRISTOL AUTO....Thank you!!!!

La
Review β„–80

Im a Mechanic and Im one to scrutinize the technical aspects of a car Im about to buy. These guys Alex, Mark, and Peter definitely have nothing to hide. And thats clear from the beginning that they told me the whole story on the car, I confirmed that and more and we were on the same page. Its nice to deal with Honest Professionals. Will buy again from these reputable guys!

Su
Review β„–81

We purchased an Audi here, and also had our old Audi serviced there, which the Audi dealer had deemed un-reparable.Mark and his team not only rescued the old Audi, but went out of their way to help us following up on issues with the new one, that was clearly not within their responsibility as a car dealer but should have been Audis.Very honorable, knowledgable and friendly team.We will never go anywhere else again!

Ry
Review β„–82

More places should aim to be as good as Bristol Auto Center. I have visited many, many dealers, and this was the best customer service. They scheduled an appointment with me outside of normal hours and were extremely accommodating and respectful.

Ri
Review β„–83

I purchased a 11 Volvo XC60 R-Design from Bristol Auto Center on 01/19/2019. I was in search of the right XC60 and found it here. I drove in from Vermont and had been in contact with Mark throughout the week; he worked with me over the phone and email to discuss a deal and when I saw and drove the car in person, the transaction went smoothly. From the beginning, Mark made sure that the car was in ready-to-sale condition. No gimmicks, just straight to the point! Before visiting Bristol Auto Center, other vehicles at various used car dealerships needed some obvious work done to them (new tires, rotors, etc.). I did not experience this problem at Bristol - the Volvo was in tip-top shape.Thanks Mark!

Jo
Review β„–84

Reliable and honest shop. Peter and the staff know what they are doing and will get your car up and running in no time.

Jo
Review β„–85

Mark and Peter (plus professional staff) have serviced all of our cars for the past 10 years. They have been honest, prompt and professional when dealing with any need. They take their time inspecting our cars, even if it is for a routine oil change. If a more complicated situation arises I have always trusted their advice and have been satisfied with their service.

Ma
Review β„–86

Good service, honest staff and members.

Ig
Review β„–87

Excellent and friendly service. Very honest people.

As
Review β„–88

Just bought a Mercury Mariner from Bristol Autobody. Alex and Mark were great! They took the vehicle to my mechanic and were very accommodating . The car was in great condition for a great price! We were in and out in less than an hour! I would highly recommend and my wife and I will definitely go back for our next vehicle!

Wi
Review β„–89

Always excellent service. I both purchased my Nissan Frontier here and have returned for regular maintenance. They got me a good loan and it was a smooth process. Mark is a standup guy, did everything he said he would do when I bought the car. Thanks!

Mi
Review β„–90

Very courteous and professional staff. Alex was very helpful at helping us find the right car for our 19 yo son, he wasnt pushy and answered all of our questions.

Li
Review β„–91

We purchased our sons first car from Bristol Auto Center a few weeks ago. The experience was a positive one, Mark was knowledgeable about the vehicle and very helpful with the purchase itself.

mi
Review β„–92

I have poor credit due to medical bills and Alex did whatever it took to get me in my car at payments I wanted! He busted his butt to help me get in the car as quickly as possible and helped me hurdle over any road blocks that we happened upon. I know I was a pain in the butt because I was stressing out over how I was going to get to work and he put my mind at ease without making me feel bad for being a pain. His father did all sorts of work on the car I bought and made sure I wouldnt have any issues any time soon. The car runs wonderful, like a dream! Definitely recommend them! 5 stars!!!

SK
Review β„–93

We recently bought a truck here and had a great experience. Mark, the co-owner, even brought the truck to our mechanic to have it checked out. Mark went out of his way many times to get this sale completed, even after unforeseen issues at DMV. I would highly recommend him as an honest person to buy a vehicle from.

Da
Review β„–94

The service I received was really good. All the staff are knowledgable, friendly, helpful and above all honest. Really happy with the Lexus I bought from them and I wont hesitate to return in the future.

Br
Review β„–95

Bristol Auto Center is the best. This is the only place my family goes to buy cars and we all go there for routine maintence as well. Most honest people around!

ch
Review β„–96

I found good prices and quality here. Professional staff is able to offer necessary type of service

Ro
Review β„–97

Great service and great prices. These guys are honest and professional. Been going here for years.

Ci
Review β„–98

My boyfriend and I just bought a car from BAC. Kevin has known Mark for over 20 years and FOUR car purchases. After one experience, I understand Kevins loyalty to Mark, his partners and staff. Friendly, engaging, and honest.

Ea
Review β„–99

I was very pleased with the level of honesty and attention to detail. I was given very good customer service and made to feel comfortable buying a vehicle here.

Jo
Review β„–100

Excellent service. Mark is a wonderful person and alex is very professional. Great people and really honest.

Information
59 Photos
100 Comments
4.7 Rating
  • Address:178 Terryville Ave, Bristol, CT 06010, United States
  • Site:http://www.bristolautocenter.com/
  • Phone:+1 860-585-0091
Categories
  • Auto repair shop
  • Car repair and maintenance
  • Used car dealer
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:10AM–2PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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