user
Pro Billiards
5283 S Old US Hwy 23, Brighton, MI 48114, United States
Appearance
Pro Billiards
Comments
Ku
Review №1

Thank you Juston and team for the amazing job in moving, re-bumpering, and felting this family heirloom! It looks so great in its new home. Looking forward to another 70 years with this beautiful table! GREAT JOB!!!

Sc
Review №2

An excellent Company!We had Pro Billiards move a Old classic table from one house to another. Juston did an excellent job of informing me of the details and scheduling. I felt very confident with the company, and was not disappointed. Kenny and Collin did an outstanding job with the move and the re-felting. Their cheerful nature really made it a pleasure to work with them! The final result was beautiful. The real test of a good company is what they do when something goes wrong. Had a problem with a ball hanging up intermittently. The guys came right back out and fixed the problem. It is refreshing to work with a company that really provides excellent customer service from start to finish. I would recommend Pro Billiards to anyone!

an
Review №3

Havent played pool in years, never owned a stick of my own until recently and turns out I was handed down a pretty rare cue! Juston came in personally from home when I called asking for a new tip to be installed, appraised it and made a fair standing offer. He gave me some good information about my specific cue and what sets it apart from other cues from the same maker. It was great to be around someone so passionate about their craft. Certainly no costs being cut in their craftsmanship, and after overhearing about their install and transportation services, I wouldnt hesitate to choose them first, especially when dealing with high end equipment. They have an eye for detail and passion for what they do, hard to come by in todays workforce.

Ke
Review №4

Wow!!!! Cannot say enough about Justins service. We had a blast with him and learned so much about the history of pool tables. We purchased our table Wednesday night and we played our 1st game Thursday before dinner! The installers were unbelievable, just so professional. Cant thank Justin and his team enough! Looking forward to returning to his shop and perusing all the unique items.Kind regards,Mike and Keely

We
Review №5

BJ and JJ carefully disassembled and transported our pool table. They put new cloth on it, and its GORGEOUS! They were respectful and kind to us. We highly recommend these conscentious professionals.

Je
Review №6

This place is incredible! They have everything you need for pool. The staff is very knowledgeable about their products. Must check this place out. I also had my pool table moved and recovered my them and what a great job!!

Cl
Review №7

Filled out the form on their website to get a quote for refelting and leveling. Got an amazingly quick call from Juston, where he very thoroughly went though the options, how it is done, and the cost. Was extremely friendly and helpful. Then for the appointment the team that came called when on their way exactly at the expected time, was friendly, professional, and did amazing work. Our pool table looks like brand new! Highly recommend for any person or place that has or wants to have a pool table.

Te
Review №8

Very pleased with the quality of pool table and the services provided. Highly recommend using Pro Billiards for all your pool table needs. Weve already played countless hours as a family on our table. Thank you!!

Ja
Review №9

We had a great experience while talking to multiple levels of the staff. We called them because we needed help redoing the felt on our poker table. They were quick to answer questions and they did a fantastic job of putting the new felt on. Thank you to Justin, Chad and the rest of the staff!! We would highly recommend this business!

Jo
Review №10

Justin and his team Montana and Eddie are bad a$$! My old man got in touch with these pros after seeking a table for me & thank god he did. The guys know their stuff and their work shows for it. Extremely happy. A+

Ke
Review №11

Justin is a very knowledgeable person for all pool table information. He has a great selection of pool tables. Some very beautiful classic models as well as newer designs. Justin is very fair and easy to deal with he will listen and get you the right table you are looking for. The installation crews are true craftsmen and it is amazing to watch them set up a table. Today I was there for a couple of cues and as always the selection was great and service was even better. Give Pro Billiards a try you will not be disappointed.

ji
Review №12

WOW! 5 Star customer service and crew by far! After a month-long horror story with Allstate rec. in Ann Arbor I called Pro Billiards looking for help, Justin sent a crew out right away and finished my pool table off where the other company left me hanging for a month. After using this company, you will never call anyone else. Thank you I can finally use my table you guys are awesome!

Je
Review №13

We had an excellent experience with Pro Billiards. From the shopping experience to delivery and installation at our home, the team was very professional. Will definitely recommend them without reservation!

Ma
Review №14

I received my grandfathers 100+ year old pool table from my mother. The crew from Pro Billiards carefully dismantled it at my moms and transported it to my house. They professionally and efficiently reassembled it, even fixing a few of the fragile pieces they noticed needed a little TLC. The crew was friendly (didnt mind my dogs) and knowledgeable; answering my questions and giving good advice, particularly about placement of the table. We are VERY happy with the care taken with this family heirloom.

jo
Review №15

I didnt really know where to start when I decided to get back to hitting a few balls around. Luckily I called Pro Billiards and spoke with Juston. the first thing you notice is his knowledge of pool tables...WOW. then its like you are talking to a person you have known for years. I needed a table moved from one house to another, Justons crew, Montana and Eddie show up on time,had that table apart and in the truck before you know it and I was playing in a few hours. now understand this, Im an auto mechanic. I certainly know how to take things apart and put them back together. but when you see what it takes to put a table back together the right way??...Im so glad I didnt attempt it. its a special kind of skill to get it right and Montana and Eddie nailed it!! Thanks again fellas. Great job!

Ja
Review №16

These guys are the best!! Quick call backs and took care of all the details. Do not hesitate to use these guys! TRUE PROFESSIONALS

Mi
Review №17

Love my new classic pool table. The crew was terrific, they did an amazing job, it was a tight fit. Juston is very knowledgeable, helpful and easy to deal with. Very happy with my purchase. 5*

Br
Review №18

Pro Billards came highly recommended and I can now understand why. Brandon called to advise the morning of my appointment the approximate they would be arriving. When they arrived, both Brandon and Jake introduced themselves and went right to work dismantling the pool table, they treated each piece like it was their own. What a great experience!

Cr
Review №19

Pro Billiards was an absolute joy and ease to work with! From the educational showroom tour to the timely and professional installation, it was a great experience.

Ka
Review №20

Working with Juston and Emalee was a great experience. I had the complication of purchasing a pool table for our companys office from another state (corporate red tape) but Pro Billiards was not phased by my requests. I found them very good humored, responsive and personal. Exactly what I hoped for in selecting a local shop.

Ch
Review №21

I had Pro Billiards pick up, deliver and restore a Valley pool table to my home. Chad helped me in my decision of table and Justin organized the move. Nat and Cam arrived with the table and were extremely competent. Quality workmanship, knowledgeable and pleasant to have around. The previous owner thanked me for having a professional company come pick up the table, things went as smooth as can be. I enjoyed watching the process and really appreciate people who take care in their work. Thanks again!

Li
Review №22

We met Juston back in December and picked out our awesome pool table. He is professional but in a very warm way.We were waiting on our rec room to be finished, which took way longer than expected. Juston stored our table and never made us feel rushed. Finally ordered delivery in June. Delivery was quick and professional. Juston and his team are amazing and they truly know pool tables. Thank you , we will be enjoying this for years.

Ro
Review №23

Got stuck in traffic on the way and as we were pulling up the employees were getting in their cars, the owner Juston saw us and insisted that he open the doors back up for us. He accommodated us without feeling rushed and is very knowledgeable with excellent service. Theyre installers were polite and friendly and did quality work. Best pro shop around!

Do
Review №24

Good service. Helped fit to my needs.

Al
Review №25

Unbelievable experience! Had a 30 year old Connely table and with the new felt, bumpers, and pockets it looks and feels brand new. Team did a great job and was great to work with.

An
Review №26

This company is wonderful, truly. Justin is always so helpful and works really hard to make pick ups and deliveries happen when I need them to. His crew of guys are always professional and knowledgeable about every pool table out there. We use Pro Billiards every time we need a pool table moved, stored and taken care of. I would highly recommend this company to ANYONE. Thank you, Justin and all the staff at Pro Billiards for being awesome every time I need you.

Ma
Review №27

If I could put down a 6... I would!!! All around great experience!! Table is perfect and beautiful!! Install crew did an amazing job and banged it out quickly while also taking great care to not damage anything, walls, floors, table itself, etc. Juston is VERY, VERY knowledgeable about all aspects of billiards in general... but more importantly, you can tell he honestly cares about the customers being happy and getting taken care of!Lets put it this way... I will be driving to Brighton (1 hour round trip for me) just to buy chalk or any billiards related item, just so I can continue to support Juston and his crew.

Ch
Review №28

Juston was just a wealth of information. He definitely is an expert when it comes to pool tables. He was very open and honest! He even made himself available for assistance after hours. I will definitely be using this company again!

Em
Review №29

Pro Billiards is the absolute best!I’ve been playing pool my whole life & have been a top ranked professional on the WPBA for 10 years. When I started my hunt for a new pool table, I was looking for the an exceptional crew, specific equipment & had to remove my old table. Pro Billiards exceeded every expectation!When it came to customer service Juston made the process exciting & easy...- getting me the best price- very quick delivery after placing order- removing the old table & setting up the new one in only a few hours- recovering the table & resizing the pockets exactly how I requested- checking in every step away of the way to ensure to perfection.I highly recommend Pro Billiards for your next pool table purchase, after all it’s a great investment that should be done by the best!

Sh
Review №30

Just had a pool table moved by pro billiards to our youth facility for our church, Juston was very knowledgeable and professional on the phone and His crew that moved the table were fast very friendly and very professional. We even ran into a little snag of hallways being too tight to get the table out and his crew very quickly figured out a solution took the table apart a little farther and got the job done. Start to finish maybe took an hour, it was an amazing thing to watch. We will be doing business with them again in the near future as we need another pool table moved fairly soon.

Ka
Review №31

Great customer service. Juston was very friendly, helpful and knowledgeable. Will come back and recommend. Thank you!

Ky
Review №32

Great job by this company! They were able to schedule moving a pool table for me promptly with fair prices. Highly recommend supporting this family ran local business!

Ma
Review №33

Excellent salesman and large inventory of pool tables as far back as 1800 yr

Ki
Review №34

My experience with Pro Billards continues to exceed all my expectations. Kenny and Jake showed up on time and worked extremely efficiently. If you need a pool table or require some maintenance, I strongly encourage you to contact Pro Billards.

Ma
Review №35

Justin hooked us up! We walked in not knowing what we were doing and he helped us out a ton. The prices are super reasonable and the staff is very knowledgeable. We will definitely be coming back if we need anything. I would recommend this place to anyone and everyone!

Ja
Review №36

Great service. Great deal.

Ma
Review №37

Pro Billiards is a excellent store with expert staff. All three times I have been there have been great experiences. They did a great job with new tips on my cue shafts. They are very knowledgeable so if you have any issues with billiard equipment call them or stop by. Thanks guys.

Al
Review №38

Justin was awesome and so was his team! I got a free pool table in pieces and was just looking for felt and the stuff to get started playing. He hooked me up with some great navy blue felt, the wax I needed for the seams, two cue sticks and he even threw in a some freebies. Not to mention the advice and pro tips his guys gave me for putting the felt on and getting going. There was no upsell at all, just a really helpful group of honest guys who want to get you what you want and nothing more. I will be back for sure with any future needs. Highly recommend these guys.

Ji
Review №39

The prices were great, the quality of the tables were fantastic!!! Set up crew great, however Took me pretty much hounding Justin to get on the schedule, then last min reschedule, didn’t bring everything that was suppose to come with said pool table and poker table, tried to change the design of our poker table top the day of delivery because they couldn’t figure out how to change the top to what we were promised. My husband had talked to Justin about getting a special cue price didn’t matter just surprise him, I asked for price for everything including surprise cue, Justin gave a price but never got said cue and after waiting 2 months for it, Justin decided we wouldn’t be getting it even though it says it in text and on paper ..

Ko
Review №40

Thanks for doing the right thing! The picture shown in this review is a custom restoration by 8 On the Break in Toledo. Thanks! Trent

Rh
Review №41

They had a hard to find location and actually waited outside to wave me in! It was a wonderful experience with awesome people. Cant wait until they are able to move in to Brighton. Good luck with the move!

Sh
Review №42

The owner is amazing. The crew was great. So polite and careful about their work. I would highly recommend Pro Billiards.

Da
Review №43

Pool sticks galore although very hard to make decisions. Much appreciated for the time and effort.

Su
Review №44

Purchased a beautiful, previously owned Brunswick Gold Crown 4 which was like new. Justin was a fabulous guy to talk to, discuss our needs and help us decide on a table. His team did a great install, level and new felt.The table plays very nice. We had a few follow up needs and Justin took care of them; very professional guy. Top notch place to work with and I would highly recommend.

Jo
Review №45

Justin is the best! We love our table and they were great to work with.

Lu
Review №46

I always enjoy visiting Pro Billiards. Great people are there!

Mi
Review №47

Jimmy and Brandon came out to set up my new pool table, what great young men they were. Did a fine job and very fun to work with. I let the owner Justin know how pleased I was to deal with his company and how great his employees did with my pool table installation. Highly recommend Pro Billiards for all your pool table needs.

La
Review №48

Justin at ProBilliards in Brighton, MI was extremely knowledgable and helpful in discussing and setting up moving my pool table. Kenny and Jake, the technicians who did the actual move, were the most kind, patient, knowledgable, helpful, caring, fast and careful, not to mention extremely friendly to work with. Their experience and dedication to their work clearly shows! Thank you

Br
Review №49

We purchased a Presidential Billiards table from Pro Billiards and are very pleased with the new table and the excellent service we received!The owner, Juston, was easy to work with and did a great job explaining the details of the pool tables he sells. Once we decided which one we wanted, he was able to schedule one of his crews to deliver & install the table within a few days.CJ and Kevin did an outstanding job installing the table and paid extra attention to ensure the table was centered in the room exactly where we wanted it. They took the time to explain the differences between the felts and how to properly maintain them, and we’re glad we chose to go with the upgraded cloth. The table looks fantastic and the action is impressive – fast play, great rebounding and perfectly level.I would highly recommend Pro Billiards to anyone interested in buying a quality pool table from a trusted supplier. These guys are great, and you’ll be very happy you paid a little extra for their superior workmanship & topnotch service.

Sa
Review №50

Wow! I can not say enough good things about this company. My son saved his money for months to have pro billiards refelt a hand me down pool table. The day the company came out and started the job they realized the table was a wood top instead of slate and were honest in advising it would not be a good investment for the amount of money it would cost. We called the owner and explained our situation (nothing worse than a devastated 11 yr old). The owner was incredibly amazing and was able to find us a comparable pool table in his warehouse for the same price it would have cost to refelt the other one. And can you believe it was brought over and set up that same day! The workers that set it up were careful bringing it into the house and made sure we were satisfied with its location and set up. I am still in awe at how kind the owner was and how he was so willing to help us out. We were not a big client, we did not have a lot of money to spend, we were not buying an expensive pool table from him, but he still treated us like we were his most important customer ever. This is definitely a company that still cares about the little people. They deserve 5 stars just for being good humans. And to top it off the pool table is amazing 😉 thank you Pro Billiards

Jo
Review №51

Most professional people you could run into great bunch of guys you will ever meet

Ti
Review №52

Couldnt be happier with the service from Juston! If you need anything game room related you should contact them!!

Ch
Review №53

Great little rustic shop with great services and products. But most importantly, the staff. If you are a casual pool player, they will try and get you set up with a great cue without trying to up-sell you. They want you to leave happy and excited to play pool simply because they love the game so much and thats the best customer service you could ask for.And if youre a more-than-casual player then youll want to go to this place just to talk to the staff because their knowledge and ability to talk about the world of billiards is vast and their passion for it makes it undeniably compelling.So basically this place is legit

De
Review №54

I arranged to have my dads pool table moved from his current home to his new place. CJ and Dave came out and did an amazing job. The felt was put back on and the table was perfectly placed. I would highly recommend using Pro Billiards to move your table!

Ji
Review №55

These guys professionally moved my pool table around in my basement, took it completely apart then put it back together and leveled it perfectly. They are fast and clean. Nice guys you can trust in your home. Customer service was top priority. They wanted me happy with the work they did for me and I sure was!I recommend Juston and his crew at Pro Billiards.

Da
Review №56

Pro Billiards did a fantastic job, and I highly recommend them. If you need a pool table moved quit wasting your time shopping around and use them. They were on time, professional and courteous! Very happy with the work they did!

Ma
Review №57

Wonderful experience! We needed new felt and rubber bumpers on our pool table, and Juston was truly great to work with. He was professional, helpful, and did an amazing job. Thank you! I would definitely recommend Pro Billiards to anyone who needs accessories or service for their pool table.

Ma
Review №58

My husband and I were delighted with the Pro Billiards crew that carefully delivered, located, assembled, and leveled our pool table. The table, which was used, needed new rails and new cloth, which the crew installed very professionally. With a decade of experience in the business and a passion for the game of pool, Crew Chief Eddie Ferrell has an amazingly deep knowledge of the history, quality characteristics, and technical performance of pool tables and accessories. We especially appreciated that Eddie consulted with us at length to ensure that our table would be located in the best possible spot, considering everything surrounding it (immovable posts, furniture, ceiling pattern and lights, flooring, etc.). Eddie and his assistant Joe worked tirelessly to give us the best possible performance out of our pool table, and they couldnt have been nicer. Were totally pleased with the caliber of products and workmanship we received from Pro Billiards, and their promised warranty on the materials and installation gives us added peace of mind. We would recommend Pro Billiards--and especially Eddie Ferrell--to anyone needing to have a pool table moved and/or serviced.

Br
Review №59

Great experience!! Highly recommended. Honest guys that clearly care about what they do!

Li
Review №60

Excellent customer service! Called around to many local companies that gave us the run around. Juston went above and beyond for all our pool table needs!

St
Review №61

Pro Billiards just installed a beautiful Brunswick Gibson table yesterday and the process from start to finish was smooth. Justin and his team were professional, answered all our questions and their service is excellent. Id highly recommend anyone looking for a table to shop with Justin.

Mi
Review №62

I have been playing pool for 50+ years, including tournaments.I have high standards for how my table plays. Eddie Farrell andPro Billiards gave me excellent advice and guidance, and did anExcellent job of covering my table. I LOVE it. Mike

To
Review №63

This is a very nice person that uses it against you. On the phone he will promise you anything and tell you that the used pool tables are in prefect condition, but they are not. He also seems to be a womanizer, dont bring your wife or girlfriend.

Yv
Review №64

This company is top notch... from the phone conversation to the completed job! Very impressive. If you are moving a pool table you will want to use them!! Thank you so much for making this chore a great experience. I look forward to coming to the shop for accessories.

Is
Review №65

Pro Billiards should be your first choice for any and all concerns regarding Billiards, I know after seeing the end result of their work they are our first choice, we would not consider going with anyone else. Simply could not be happier with the fantastic craftsmanship that was derived from the hard work by the employees at Pro Billiards.If you are seeking a business that delivers highly satisfactory service at a fair price LOOK NO FURTHER. Coming from one who was getting the service done as a gift to my father my expectations were obviously high, Pro Billiards not only exceeded those expectations but they set a whole new level!

Er
Review №66

More than pleased! After another company moved our Olhausen pool table, and did a terrible job of leveling it (they are no longer in business); Chad and Kevin came out, completely disassembled it, leveled it, and put everything back together in slightly more than one hour! They were the very definition of efficiency and professionalism! Perfectly level!! Great work, guys, thank you!

Th
Review №67

Ok place... I might go back ? Not too sure tho

Am
Review №68

I have been shopping around for months looking for the perfect pool table and different businesses & business owners have been giving me the run around, not enough time to explain, Lockley I didnt rush in to things and kept shopping on line till I found (PRO BILLIARDS) and got to talk to the owner him self it was a blessing I was able to design my own table size color and all, he included the whole kit of (ACCESSORIES) and the whole nine for an unbeatable price. His staff and his self made me feel like family, he took the sweet time to show me what type of quality my pool table would be like he even took me to his home just to show me a similar table that he has so I can try to help make up my mind about pocket-size they delivered my table to my home on time (PRO BILLIARDS) knows the meaning of customer service they are highly recommended I wouldnt go anywhere else.

Ma
Review №69

These guys know their stuff. From the owner helping me pick out the right table for my basement. To the installers who were at my house on time and did an excellent job setting up and leveling the table. You get what you play for, so spend a little extra and buy from these guys. You wont be disappointed.

An
Review №70

Was looking for a good quality table and was very fortunate to talk to someone as knowledgeable as Juston. Ended up getting a Gold Crown 3 and it plays like a dream. I would definitely recommend this company to any serious players.

Ch
Review №71

I purchased two new cues from Pro Billiards and it was a great experience. Chad was very knowledgeable about the cues and ultimately found a cue I love to play with every week. These Guys are amazing!

Uj
Review №72

They are very unprofessional and disrespectful. Stay away and give your business to a company who respects their customers.Before I didn’t write exactly what you did but since you gave me such an amazing reply here is exactly what your workers did.Maybe you need to get your facts straight. You are the only company that has reached out to me THE ONLY ONE!! You supplied me with the false company name in order to get into my home.Your workers came in set up the pool table opened up the wrapping of the pool cues which had nothing to do with them setting up the pool table and broke my pool cues. They Also not only refuse to take the crates of the pool table box but left their own trash in My home.I have pictures to prove it.They also left nails broken pieces of wood and a very sharp box cutter blade out in the open.I have pictures to prove it.I’ve said it before and I’ll say it again you are all are very unprofessional and very disrespectful and I’m positive the people who will Read your response will understand exactly what I’m talking about. You have a very merry Christmas yourselfBye!

Ch
Review №73

We were having our basement remodeled and needed to disassemble and store our pool, air hockey, and foosball tables during renovation. Afterwards they needed to be reassembled. Pro Billiards was flexible, timely and prompt as well as delivering quality service. Team members were polite, hard working, and very good at their jobs.

Be
Review №74

After going to several different big-box stores yesterday, we ended up at Pro Billiards. Juston took the time to meet with us right at closing. He helped identify and give me some very interesting pointers on my vintage Viking cue. He helped us pick out 2 other cues and was extremely helpful and personal. His knowledge and dedication of the sport was inspiring and very reassuring. When I decide to have some custom modifications done on my cue in the future, I know exactly who I will be taking it to. I will never go anywhere else for anything billiards related! I hope to hear from him soon! 10/10

Ty
Review №75

Juston helped us pick out a table on a Saturday morning. Extremely knowledgeable and answered every question we had. Could tell he wasnt trying to up-sell us on anything, and made sure we were happy with the purchase. His installers came on time the following Monday, and were polite and professional. Cant recommend this shop enough. Honest people, and truly a pleasure to work with.

Jo
Review №76

Great Company to work with from Phone conversations to in person interactions overall great folks.I used Pro Billiards to have a table moved.Appointment time was set, technicians were on time, with a phone call ahead informing me they were on the way. Care was taken during disassembly and assembly. Watching a craftsmen setup the table was good experience. It is very obvious that this company knows there trade.I would highly recommend Pro Billiards to anyone!

Pa
Review №77

Juston was just great! Drove a ways to go see him at Pro Billiards today...saw the table he texted me...and bought it. He is very knowledgeable about quality and his deal was great! Kudos Juston! What a great place to shop and buy a ultra quality table.Paul LaFontaine

Re
Review №78

We worked with Justin picking out cues and getting advice on the ones we currently had. Very knowledgeable and personal. 10/10 would go back for anything billiards related. Thanks Pro Billiards!!

Da
Review №79

I used this company to move my vintage Fischer Empire VIII table. The table originally belonged to my late grandfather and is quite sentimental to me. Its built like a tank and is extremely heavy even by pool table standards with a one piece marble playing surface. To say this table is a difficult one to disassemble and one of the worst to move would be a gross understatement.When I called Pro Billiards the owner (Juston) was so knowledgeable about tables he was able to describe it to me as if he was standing in the same room looking at it and I knew it would be in good hands.The moving crew arrived on time and were able to quickly disassemble the table and have it loaded on the truck. The trouble arrived when we got to my new house and the crew saw how tight of a turn and fit it would be getting the table into my basement and told me to start thinking of a backup plan on what to do with it. The crew managed to disassemble the table base and cabinet even smaller and just barely get it in the basement for reassembly but Im happy to say my grandfathers table will live on.Moving a pool table certainly isnt cheap but these guys are professionals and I wouldnt hire anyone else for the job. I have no experience with their storefront but based on the table moving experience I had Im sure its top notch as well.

Li
Review №80

Awesome service would recommend and return!

Bs
Review №81

Incredible people! OK deal on pool table and incredible install staff! Worth the premium cost!

Kr
Review №82

Pro Billiards exceeded my expectations! They moved our pool table from one location to another. They were extremely professional and friendly. I HIGHLY recommend them. Thank you Pro Billiards!

Tr
Review №83

Great placeVery professionalHighly recommend

A
Review №84

Could not ask for better service! We contacted Pro Billiards to repair (disassemble and reassemble, refelt) a table that was not installed correctly by the first company we hired. Should have called Pro Billiards first! Amazing customer service....explanations of options, on time, attention to details, expert completion of the job! Professional and knowledgeable crew. Cant say enough good things. Thank you, Pro Billiards for saving us from our pool table nightmare!********Adding to my review 3 years later......we recently had a flood in our basement and the mitigation company broke one of the legs on our pool table while moving it. Called Justin and, just like before, problem solved! Justin quickly had a crew over to disassemble and take it to his workshop to repair it. Repairs was fast and our pool table looks good as new! Both for disassembly and reassembly, crews were timely and prompt, courteous and polite, and did an amazing job. If I could give this company more than 5 stars, I would.

bo
Review №85

Pro Billiards is a self-made operation and uncommonly outstanding. Its founder is brash, confident, and pulls no punches. He very likely is one of the most knowledgeable billiard equipment technicians in America. His employees are well grounded and driven to provide the most thorough and exemplary brand of product and service in the business. They succeed. Here is a company formed out of passion for the game. Use them. Seek their expertise. They will not let you down.The pool table you choose will be a used one, perhaps 20, 30, even 50 or more years old. When they reconstruct and install it in your billiard room you will experience it as the same immaculate unit built in a different time, when top quality mattered. Accessories will be brand new and top drawer. They need to be in order to wear the “Pro Billiards” logo. We chose a Brunswick table produced in the early 90’s. Not a budget breaker, but not inexpensive either. It is stunningly beautiful.Now you know. Pro Billiards in Brighton, Michigan. Old school. Older tables. Best in the business.RCHaslett, Michigan

Pe
Review №86

Chad was very nice and great service...

Br
Review №87

Very helpful and knowledgeable staff.

Ju
Review №88

Great service, the owner is a great guy!

Ch
Review №89

The Pro Billiards guys showing up to my house on time after calling to give me a 30 minute heads up. Cameron and Jason were very professional, and knowledgeable.They did an incredible job installing my new Olhausen pool table. Thank you to everyone I had the pleasure of dealing with at Pro Billiards. I will be recommending you to everyone.

Co
Review №90

Pro Billards is great! Juston gave us several options and was very patient and helpful while we found our perfect table within our budget. The delivery guys are very friendly and professional. We did have some debris under our felt that we noticed after set up, but they came back out to or home and fixed it, no questions asked. Excellent company, excellent customer service!

Jo
Review №91

Qualified knowledgeable personnel with lots of inventory on hand. Love the used Olhausen I bought from them.

Ja
Review №92

Where to start.....Customer service beyond any reasonable expectation is exactly what you will get here ! Juston shared his expertise, knowledge, and years of experience with me on many different occasions during my search for the perfect Gold crown table! When I came across the table I actually bought , from a private party mind you , he continued to support my process and did his absolute best, to insure I would have a good quality table for years to come. Pro Billiards completed my transaction with the installation and set up of my new table. Its PERFECT!!! I cannot express enough how greatful and pleased I am.....with a man and his company....who was completely willing to offer as much as he did.....with nothing to gain. WELL DONE SIR!!!

bo
Review №93

Incredible assortment of pool tables and accessories. Justin and Cameron are very knowledgeable

Br
Review №94

Juston and his team did a fantastic job moving, storing and recovering my vintage non-slate AMF table. This was my grandfathers table and means the world to me. I had a very hard time finding someone who would move it. Juston didnt even flinch when I told him what I had. His guys on the pickup and delivery were very nice and professional. The re-cover turned out amazing. Lots of memories on this table and many more to come! Thanks again!

Ry
Review №95

Very knowledgeable, gave great advice on purchasing a table.

Li
Review №96

I completely trust Juston and his staff. I had contacted a few other companies before I found Pro Billiards, and Juston was the first person I talked with that was truly knowledgeable. Pro Billiards moved a table into my home in the summer of 2013, and I was very impressed with the service and professional staff. Recently, we had a house fire and the insurance was going to have a company disassemble and store our table. I insisted that Pro Billiards do the work, I wouldnt trust my table (which is the only item of value I had left) with anyone else!

Ro
Review №97

Very professional installation and knowledgeable on what is needed to make your pool play the best possible.

Ia
Review №98

First and foremost understand that Juston and Pro Billiards staff dont just sell pool tables and accessories, they provide a turn key service where at the end of installation you WILL BE playing on your new table.I have been wanting a bar style pool table for many years, one day I did a google search and made the call to Pro Billiards.I met Juston at his shop with a sketch and dimensions of my basement, selected the table, went over pricing and scheduled the install.On install day they showed up on time, set up the table, put on the new fabric, reviewed equipment options and was ready for play.I dont know what else you could ask for, they do it all, not to mention any warranty issues will be addressed promptly as my free play ball return had jammed and they had replaced the part same day.FIVE STARS.

D
Review №99

In 2016 I spoke w/ Juston Markell, owner of Pro Billiards, about purchasing a pool table. It quickly became apparent that Juston was the right person to speak with regarding a table. I answered a few of his questions about what I was looking for and Juston proceeded to offer his knowledge on tables: the pros and cons of the models I was considering, table options, table cloth, lighting, etc. All the things that need to be addressed in order for you to be pleased with your purchase. See how many other proprietors will do that for you.When the day came, Eddie and Jimmy delivered and set up the table of my choice. Like Juston, Eddie possesses a great deal of table knowledge (as well as overall billiard knowledge). After completing the set up, Eddie and Jimmy did a thorough job of cleaning their work area up.Quality pool tables are not cheap. If cheap is your main concern, check out one of those fine pressboard models sold in the big-box stores. But if you want a professional-grade pool table and a professional to educate you about what it is youre wanting to purchase then speak with Juston Markell. Be prepared to be amazed at his selection of professional-grade pool tables. Nothing like Pro Billiards for miles around.

Ke
Review №100

Best customer service experience Ive had in some time. Juston and his team know their business and exceeded my expectations from the first contact. Justons knowledge and passion for his work helped prevent me from making an uninformed decision. I bought my used table from him and had them deliver, assemble and set up the table. Bottom line, you can trust this company!!!Follow-up: 5/2017 - Again, Pro Billiards exceeded my expectations. We had a few minor issues with the table, as can sometimes happen. Juston was very responsive and made sure that everything was taken care of to our satisfaction. I cant speak highly enough about this company. It appears my initial impressions of this company were spot on. Thanks again for the superior service.

Information
56 Photos
100 Comments
4.9 Rating
  • Address:5283 S Old US Hwy 23, Brighton, MI 48114, United States
  • Site:https://www.pooltableservice.com/
  • Phone:+1 248-821-6112
Categories
  • Billiards supply store
  • Sporting goods store
Working hours
  • Monday:10AM–5PM
  • Tuesday:1–4PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
Similar organizations