Optimum is the only service provider in my area and they’ve been playing with my billing since I started I absolutely hate this and they just raised my bill by $20 so I’m being charged $89 a month for a service they’re offering at $29.99 a month. I literally hope they get bought out by a company with common sense

Located on Main Street in Bridgeport, Connecticut, this a hub for all your needs related to Optimum Online/Altice. Customer service is excellent, fast and efficient. Pay your monthly bills here. If you have any discrepancies associated with you provider, the customer service representatives can solve nearly any issue and if they cant, will point you in the right direction for a resolution. 5 STARS!

Optimum had a small line when I got there, but it moved quickly.The Staff was very professional and quick as well as nice.👍

Lines get long. We need FIOS in around here, Southern CT

Optimum customer for years and am paying for a triple play package (internet, phone and tv). My internet prices are 2x the price of the 1 gig internet offered to new customers but only 1/5 of the speed. According to prices being thrown around on reddit (which all have proof of statement) I am paying out the nose for an old, outdated plan which gives me less speed and less access to channels etc. When speaking to a less than helpful agent via chat I am told that I have no options for offers and although they wont directly say it, I am basically stuck in a situation where I will have to continually overpay for worse and worse services... Unbelievable.

No way to contact in advance to find out they do not exchange Altice One equipment. Yes, NO DIRECT phone number....I was directed there by Optimum Support

Great service but disconnecting and going with gonetspeed

Horrible experience — no staff interaction with a line of customers waiting outside for over 20-30 minutes — just to enter for service. Even with the Covid restrictions in place, there is a better way to treat customers. A female staffer walked in from the outside with coffees and breakfast for the staff, and she was the one that came out to “check us in” in a very forceful and rude demeanor. No “hello” or any greeting, she just said, “name?!!” — I said “after a wait like this you’d at least expect a hello, thank you for waiting,” but nope. She sarcastically said, “I’ve just been handling an emergency, so, good morning, and all that to you.” But she literally just walked in with coffee doe them all! What emergency? That is NOT the way to greet anyone! Horrible attitudes all around. This is a perfect example of our experiences with Optimum for the last 3 years. Soglad that after today we are no longer customers!

I had a good experience with Optimum. They were very respectful and acted professionally.

This is by far the worst customer service I have ever received from an ISP, bar none. That is an accomplishment as I have used many over the years. The amazing thing is their aparrent unwillingness to troubleshoot poor internet performance. The service will drop multiple times per hour for minutes at a time. My mobile hotspot works better than their 400Mbps service most of the time.

The worst service you could possibly imagine. And whoever answers the phone has no idea about any promotions nor can they help you with any problems. If you can go elsewhere I would definitely recommend you search out other options

I would not give one star but you have to in order to write review. I moved and unfortunately took Optimum with me. They will make you think it is easy but unless you get someone who actually knows what theyre doing, it is not. Getting someone who knows what theyre doing is extremely difficult in the Optimum/Altice world. They completely messed up my cable/internet/phone service. Gave me all the wrong things, did not listen at all. Lied on and on but then miraculously I received a call with an apology and a 30.00 credit per month and actually admitted to doing everything wrong. Everything was fine for 2-1.2 months, then I mistakenly called to get a change made as they had once again made a change without telling anyone. The agent, Guisseppe, told me there was a promotion which allowed me to get my canceled service back for only $5.00. Never told me he would cancel my credit and my bill would be an additional 19.00 without taxes. Spoke with Amber who doesnt even know what company she works for, as she conveniently hung up on me. Then spoke with Guadalupe who also couldnt help. Then spoke with Victoria who also couldnt help but knew I needed to speak to the Retentions Dept. which I did, Jessica, was able to explain what happened but naturally couldnt do anything about it, so that was that and a complete picture of Optimum/Altices non existent customer service. If you do not have to get this cable company, do yourself a favor and dont because you will be sorry.

Stay away. I had a scheduled hook up 3 times now. Finally today they showed. They hooked me up and left. I had no idea how to use the system. I asked for someone to come back to at least leave me some information. They said no. I canceled the same day I installed.

Their automated phone service is the absolute worst.It’s not equipped for the handicap at all. It makes use your hands for the first five minutes of the call pushing buttons, numbers, instead of being able to talk the information. It takes at 5 minutes to deal with that annoying computer man voice. Pushing buttons and not able to sit phone down while calling them. The automated system is very annoying and needs to be upgraded.The service is not good in my area and getting them to fix their problems seems impossible. They just want their money and not to concerned about your service. I rate them a 3 which is better than their competitors.They can improve and make this company a wonderful experience for all of us if they choose to, but money rules.

Convenient and has great deals for your kids on cell phones!!

The only reason I am even giving this a 5star review is because of Dave your technician who finally fixed the problem with our optimum service.We have not had good service since the optimum was installed a couple of months ago and honestly we should get a refund!3 technicians have already been out to our house in the beginning to correct our WiFi service and hurriedly left . It never worked right. We couldn’t use our phone and we’re constantly logging into WiFi to get service on our cell phones.We could not get channels on our smart TV either.Dave was extremely professional and smart. He took the time to trouble shoot the problem. He did not fix it any old way and leave. He stayed until he was sure the problem was fixed.Optimum kept asking us to trouble shoot over phone and it was difficult to even get someone out here.There was a problem with the wiring and also needed a new router. There is no way this would been fixed over the phone.Thank goodness for Dave who was intelligent enough to find the problem and fix it the correct way. He stayed to make sure everything was working before he left. He was very patient and also has a great sense of humor.Dave deserves a big raise because Optimum would have lost a customer as I was sick of it never working and was ready to switch providers!!Susan and John GillOrange, CT

They were very, very helpful. Excellent.

When I call them, they barely speak English, they put me in hold for long periods of time. They refuse to send me, or to even acknowledge the fact that they offer and owe me a $100-200 gift card.When I purchased their internet package back in December they promised me $100 gift card after 90 days.Its been well over 90 days, I called and one employee said they would credit my account. That never happened. I called again, and another employee says he made a mistake, we will mail u your gift card, and I have still NOT received the gift card that was promised to me for becoming a customer.Now they have a promotion offering a $200 gift card...it is a LIE

Overpriced.. Bridgeport is in need of another service that offers a quality internet experience. Optimum is taking advantage of its customers.

I cancelled my cable, phone, and internet. I OFFICALLY have no use for their service YET I have to pay $93.77 for service through July 15, 2021 because my billing cycle already started. I am not sure why they cannot figure out how to retro the payment. Now I am forced to pay for services that I am not using. Joe, the representative did tell me that I could still use the hotspots, because you know, thats worth almost $100. Does not help that I have no use for the hotspots and they assume I am in the area where the hotspot is even plausible.Its horrible service to force someone to pay for something that they are not using. They manage to figure out how to make a customer pay for partial month service, but cannot figure out how to reimburse them?Never again will I use this company. This policy is utterly ridiculous.

I purchased a phone line, ive been charged for it but the phone line has not worked in weeks. When i call the just put me on a goose hunt for the right person well its been weeks and countless hours on the phone trying to get a phone line to be activated but Optimums customer service is so untrained no one knows how to do this simple process.

Reader Beware!! This place is fulled with a bunch of criminals it is horrible they have worst customer service and they sell you broken phones that do not work just to get rid of them. Please do yourself a favor and do not shop here they are not honest people and they will rob your money and there phone line is terrible every time you drive out of fairField county your calls will drop not worth the money they are scammers. With poor management

Waited 45 minutes for a 5 minute conversation. Most of the workers (that were in the back) didnt appear to be doing anything important.I just felt as if the individuals in the back could have supported their colleagues better with assisting the individuals waiting on line.Also, as one of the workers (whom I initially though was a customer) left for a break (I presume) the manager looked inside his colleagues bag - Im thinking to ensure she didnt steal anything.That was disturbing to see as well.

They lie to people about not charging someone for an installation and then they charge $80.00 and the first technician that showed up wouldnt even do the installation .and they make you wait longer and then they charge you an extra $80.00 that is just outrageous.go with some other cable service.

Not too long a wait but for the cost of cable they should have more locations and better staffing.

Its like going to the DMV, it looks like one but less efficient. I dread every time Im forced to come here. I had to go in person to return my cable box. Waited an hour on the line outside. Once I got in, I hand them my cable box, and that was it. All that time waiting for a quick drop off. Huge waste of time. Optimum needs to do something about their stores because this is unacceptable. There is no appeal and its quite frankly, depressing. Change.

Good employee. Very knowledgeable. Service to expensive for my budget.

Terrible experience!! Waite long time in outside and come inside also waite long time. The staff are not working professionally. They are very slow!!! Never join this group!!Never choose this company!!

Great and hope you have a great and blessed day Amen ✝️🛐😇🙏🏾 ♾️

It was horrible. I waited outside the store for more than an hour and then when I got inside there was only three tellers.

Staff was very helpful, kind and fast.

Optimum is by far the worse cable service. Their website and app is out of date, so is their auto system, today, it took me 30 minutes to just pay a bill that I (before today) had been able to pay on the website with no issues. I only have this service because of my parents, Im getting ready to turn in my cable box and let my parents deal with this mess!

Nice staff. No long wait

I called Optimum (Bridgeport) due to problems with our internet speed. After unsuccessfully tried to have the problem fixed remotely, they send me one of their technicians (Amore). He was extremely polite and knowledgeable. I am really pleased with their costumer service.

Customers service very helpful and ii never have a issue they dont fix.

Awful customer service when you call, youre calling literally all over the world 🌎 to NOT get your issue resolved

As expected, they could not answer questions, could not explain the rationale and told me I had to accept their decision. When I have time I will find another solution.

Nick...the email address you gave is not good.Blocked

Incompetent to the ends degree. On Thursday (2/25/21) I was instructed by an optimum technician to unhook my Altice cable-box in order to take it to the store and replace it. The next morning, Friday 2/26/21, at 8:40 AM, I stood 6th in-line outside the store. When it was my turn to get in, I was rudely ambushed between the door and the narrow entryway by a female employee trying to take my temperature. In addition to startling me, she was literally in my face. On my way to my floor marked position in the indoor line, I couldn’t help but wonder, why didn’t she step outside in order to take her customer’s temp in a professional and safe manner? Lazy, incompetent or maybe it was too cold for the employee to step outside where her customers were waiting, by then, for at least 45 minutes, many of whom were carrying boxes as well.To make matters worst, the same young female employee, now dancing and singing along, Billie Jean, approached me and asked what do I intend to do with the box? Replace it, I replied. We don’t have these here, she answered. I was told to do so by one of your techs, and I added, so what should I do now? Leave?... that’s an option, she replied with a strange giggle. I firmly asked, can I schedule an appointment here? While still singing along Billie Jean, she shook her head affirmatively. That prompted the person behind me to loudly wonder if she was working here?Offended, I guess, she rudely asked that person to move back another 6 feet and physically moved the person in front of me another 6 feet while mumbling something about social distancing. Then, she stood next to me, and looked at me with an angry childish look. I told her, 6 feet is the rule, keep in mind people are waiting outside in the cold... but it’s your store, your rules.... Yes it is, she replied very angrily. Then she continued to look at me with this childish gaze. I told her all is good here, and asked her to please move away from my side. She did.At window 7, around 9:35/45, the female customer service employee was terrific. Immediately she expressed her apology for me carrying that box to the store. She added that they will try harder to inform technicians that these type of boxes are not in stock. She scheduled an appointment and again apologized for coming down when I didn’t have to. All is good, and all is forgiving, I said to myself.But, not so fast, on my way out, the dancing immature female employee looked straight at me and turned around, again, in a childish attitude as if to avoid saying have a good day or something.... immature, unprofessional and just plain awful for business.Some suggestions : no need to ambush customers by the narrow doorway, take temps outside in a professional and safe manner; 2, the store has two doors, form two lines, one for payments ( by the payment machine) and one for boxes and other issues; 3, the immature dancing employee or others, should get a cart and a hand held scanner in order to scan boxes and take them off customers hands and put them on the cart; 4, be considerate to customers who are waiting in the cold, try to help speed the process not have a childish fit and prolong their waiting time; 5, if an employee wants to sing, dance and maybe flirt with the security guard, do it on their own time....One last note, the call with the tech, from beginning to end, including, running a diagnostic test, took about 15-20 minutes.... aside from the wrong return instruction, the total time of the call is great...

My experience has been terrible from the beginning to the end without Alice.Customer service is polite but could not solve porting my number to the phone they sold me. After a month their solution was to put a new sim card in my new phone but then they charged me for two lines. They promised to call me back a few times and never did.After four months and many hours spent I switched back to Verizon.You get what you pay for.

Everyone hwo works in this place treat you very well and halo you all the time in all what you need, I buy a phone here and I change the Carrier from T-Mobile to Altice and I keep my number.

It is the worst internet service I have ever seen in my life.Before covid-19 we try to upgrade the capacity we had before it becomes worst.my child could not even assist to every day class and can not work at home.

Despite the wait to be attended is extremely long, when you do get up to the window the customer service is always on point and the employees are welcoming along with being knowledgeable on their products, services and pricing. They are never in to much of a rush to dismiss any questions you have if that particular individual is not capable of answering the question they will find someone who can.

VERY GOOD SERVICE. 🤩🤩

I have never had so much trouble since we moved to CT. Call on phone no help then everything is high call volume due to COVID seriously need to use another excuse. I thought the Bronx service was bad but dam I give them a 10. How can it be that my acct is auto pay nothing has changed and I owe 2 months and they cannot figure it out I call to resolve issue and nothing get on line and nothingNew in CT WHAT IS ANOTHER BETTER CABLE SERVICE TO USE?

Optimum is definitely not optimal.

Worst company I’ve dealt with in my entire life. Send a technician to my home to fix an ongoing issue with the Internet that I had from day one of starting service. Charge me $80 for the gentleman to walk in the home tighten one wire on the router and claim the problem to be fixed and walk out. The problem has persisted for two more months. No assistance from customer service. No refund of my wasted money. And no functioning Internet. Do not waste your time with this company it will be nothing but headaches and money down the drain.

Because there is no competitors they are not providing good service. If we call for service the third-party people sends the technician. They are not good and they dont have good technicians to fix the issues. They are not providing good service for what we are paying them. Even the company doesnt care about the negative feedback they are getting.

Better since the viral stack on the world Better service more quicker than usual and no line in eruptions (arguments pushing etc.)

Truly a scam of company and I’m posting this to try and warn other people before signing up with them. NO customer service, not professional, and keeps no records of anything. They have no clue what they’re doing, customer service is rude and honestly I’ve just completely wasted my time and money with this company, please don’t do the same :( Also I find it absolutely hilarious that they respond to the bad reviews, just to publicly make it look like they are trying meanwhile whenever you try to speak to any customer service representative, it’s complete rudeness and disrespect from them and you will never get the answers you’re looking for, they will make you run in circles for weeks. DO NOT USE THIS SERVICE , AWFUL!!!!

As a whole, horrible service. From internet, to TV and automated help. Paying for a service im not receiving (200 mbs) getting 75 average. Service cuts out, no wifi signal in my tiny house and no one that can help unless you pay to have them come out. Been horrible, and they only offer help/discounts when youre already fed up and leaving.

Optimum is horrible and especially since they outsource to India. Their representatives are so unprofessional and they dont do their job. I was supposed to have cable canceled two months ago and an email sent with the packing address thing to send my boxes out since the Bridgeport store seemed to be closed and they told me they were closed. I had already unplugged my boxes so I didnt even know I still had cable and was being charged for it. Ive gotten two full-price Bills of 170-something since I had called to cancel. And I definitely called several times as well about the packing slip. Horrible

Chat was useless...asked if I needed an appt to exchange the box I have that is malfunctioning.I couldnt get a response.Useless...

Customer service is nice but my problem is their price and than I call to have a wire remove that fell off my house and laying in my yard and still connected to the pole in front of my property and they won’t remove it cause I am not a customer with an account and it is a fire hazard and I was told to call the fire department and they would send it to someone to force optimum to come but during a pandemic I think is a waste of city resources they have more important things to handle and optimum is just not wanting to waste a resource all because of money they do not care at all about anyone and having a small child that is a danger you have lost me for good I will never have service with you ever again and to add I call my service place and cause it belongs to cablevision that they will not remove it so I am done that is it for me

Staff is really nice, the only downside is the wait in line outside in order to get in takes awhile!

I sometimes have problems with the service but overall it’s okay for the price.

Great service

Place is ok had Minerva was great but overall optimum products and on line customer service is so bad I can only rate it a one. they need to take care of their customers prices and on line matters service and everything ASAP they aren’t good!

We have not had any major problems with optimum until now. We recently received our bill and noticed there was a balance transfer in which has nothing to do with our household Weve been disconnected due to this hefty charge....when calling to speak to someone we are constantly given the run around! We are either placed on hold or told we would be contacted at a later time. 2 weeks later and the issue has yet to be resolved!!! At this point weve about had it and are considering changing our service provider!!

This is the WORST service company. I’m constantly struggling with dropped wifi while streaming movies and video calls. Their commercials promise reliable high speed Internet, which is a complete and total LIE! Their customer service on the phone is rude and unhelpful. In the store it’s worse!! They just give you the run around and they don’t care or even want to help you. Up to now I’ve been stuck with their service, not by choice, but because it was the only service provider in the area. I’ve been hoping for another provider to become available. Today I had such a bad experience at the store that I gave up on them and called around. I was FINALLY able to sign up with another provider! They probably don’t even care that they lost a customer. DON’T use this company if you can help it!

If you want someone to come to your home to set up service to be ready for your childs remote learning for school, and then be told its too much work and that would interfere with their attendance at a barbecue, then this is the company for you. Also, if you want to be told that they can not go up their ladder because of bushes that are in the way that arent on your property, but you take the time to cut them down yourself to make a way while the service person stands by...this is also the company for you! Lastly, if you want to be told by the rep on the phone that you can only speak to a manager to talk about the poor service in 24 to 48 hours than this IS the worst company in the world, but yet still for you! Please let me add that if you want wires from the company left on your front lawn for maybe your kids to trip over or play with, then this is the company that will certainly be liable!!!

I love my Optimum service, it is reliable but expensive. I decided to give them my cell phone service on a new offer, $20 for life. This is not a place set up for sales. You feel like a criminal upon entering, a security guard gruffly tells you where to stand. I waited in line over half an hour with people returning equipment and paying bills. When it is my turn I am told my year old phone is not convertable and I will need to purchase a new one. I am given a form to fill out and sent away from window to complete. I might mention the employees are behind glass and items are passed through a tiny slot, just like a jail! There is nowhere to sit, I have mobility issues. Once I completed the form I return to window area until employee finishes with current customer. Then I am told they dont have the cheaper models in stock and in order to get my current amount of memory I will need to buy a phone costing over $ 500! After 45 minutes I leave with my old phone and old service, what a horrible experience!

Throughout the pandemic weve had terrible and intermittent service. Weve had service to our home and the internet issues continued. With kids at home homeschooling this was a major inconvenience and problem. As if it werent bad enough people are suffering as a result of the pandemic optimum will not be lenient with persons in financial hardships. They a will not make an affordable reasonable payment arrangement and do not consider the the needs of valued customer. Again children homeschooling and no internet. Shame on them!

Customer service representative sure does not have the patience dealing with customers. Sad that they are in a job where they have to interact with the public but they dont like it based on their demeanor.

Quick and no line. Get your stuff and get out.

My mother had this service installed in September. Since the day of the fiber optic install, there have been constant service interruptions, waiting all day for a tech to show up only to say he couldnt fix the problem that it was a back end problem. On two other occasions they never showed up. After taking 3 different days off from work to be at the appointments. They never issued credits for the many many days of no service. They are charging her for dvr service that we were told was supposed to be included in our package. Every other day she looses phone service and internet and the equipment was replaced but they still cant fix her problem. We go round and round And nothing is fixed. She has been over billed and charged for things we dont have. The salesman came to my 90yo moms home and told her Frontier was going out of business and she should switch. She is now paying 40 dollars a month more than she did with Frontier and the service doesnt work. We are stuck with optimum until the end of the next billing cycle 12/31. Then I will swich her back to Frontier.

This company is the worst! Their phone system doesnt let you get to a technical rep for about 20 minutes, then when you DO get one, you can barely understand them through their VERY thick accents. They have NO way of tracking their own equipment or helping with technical OR billing issues.GET ANYONE BUT OPTIMUM!! FOR THE LOVE OF GOD!

Loud Music and security person is a dome very bad

All carriers basically offer the same stuff, it comes down to customer service. We have received without a doubt the worst customer service I have ever experienced in my lifetime.There was no promotion to switch from a competitor. NBD, the first install. The wrong boxes were brought, I was given these basic cable boxes with no functions. When I called up they explained an upgrade option the a new system with wifi connectors. Second install, the tech moved the cable box from our bedroom to the living room and installed the new boxes. He forgot to install the wifi booster and did not install the boxes correctly. The back read CM Registering 24/7 and internet was intermittent. We called back, they sent out a third installer who basically said the last two guys didnt know what they were doing and fixed the system. This is about 8-9 weeks in.The entire time their customer service team said they would give us a discount once the problem was corrected. That was a lie, when we called back to adjust our bill we were told that there was no record of them offering any type of discount.Optimum/Altice does not give one s**t about their customers. Cant wait to have another internet option so I can cancel.

EXCELLENT Customer Service, and they have taken special precautions to keep everyone distanced. Great people, great system in place!

The company is the worst cable company Ive ever dealt with. This store pales in comparison to the renovated one in Norwalk. They basically have nothing to offer in terms of service or goods. But, the guard and agent I spoke with were both lovely people... theyre just stuck working at a terrible place.

The staff was very helpful. The line moves quickly.

When I called Optimum to disconnect my service the hold message stated they were trying to help people impacted by covid-19. As someone impacted by this, furloughed and forced to move, they informed me that I was one day too late to avoid being charged for an extra month of a service I cant use in a house I no longer have access to.To make matters worse at the end of this conversation the agent started pitching me on their mobile service - seriously??? I have managed service recovery personally and this entire experience was a profound and embarrassing failure at retention.Optimum has zero compassion for victims of this pandemic. I will never use them again and would encourage anyone looking for services in Connecticut to look elsewhere.

Im not happy with Optimum, theres only one maybe two workers at the window and theres always a line outside..CRAZY 😧

After over 8 hours of being on hold, being transferred from supervisor to supervisor, a tech specialist coming to my home etc Optimum couldnt figure out how to get my phone line working again. I decided to disconnect and switch to Frontier but Optimum couldnt even do that! I had absolutely no service for almost 2 months yet they were very good at sending me a bill. I paid the first one but the final bill i was trying to speak with someone and once again couldnt. Therefore I sent a check for $109.17 which 50% of the bill and i figured a generous compromise. In the memo section I wrote Final Payment Paid in Full along with the Optimum account number. They cashed it and are now hounding me for the balance which they arent allowed to since cashing the check they effectively agreed to the 50% payment. Im sure that they will then send it to collections and it will it go on my credit report.

Good custumer services

They need some more competition for them to do better

My internet is so slow, I’m paying 60$ a month and I can’t even use one device properly. My phone doesn’t load pages when I’m connected but when I use cellular it works perfectly fine. I was doing work and it suddenly froze and was refreshing for about 5 minutes. When It finally refreshed all my work disappeared. I have a Ps4 and I can’t even play a single game even thought I’ve disconnected every other device in the house. I want to upgrade but I’m afraid it’ll be the same.

Awful, my internet is always dropping out and the whole town has the same problem

They said they came this first appointment we set and wasnt true. We were the whole day at home and the technician never text us or left any alert that he was there. Not even the ring bell sounded. The second appointment we set was for today and when period of time they said he was coming run out we called and they said that they changed the appointment for tomorrow without notice. They never asked if we were agree with that change. Terrible service and communication ohh and they charged us for a service we havent received.

Take a long time getting into you have to wait in the cold out side for an hour for them to tell you they cant help you that you have to call optimum crazy cause thats the actual store service high priced they do hidden fees under the guise of package deals

The people their rude they’re not helpful theyre very rude not professional the Security guy awful terrible service 😡

They are maintaining covid-19 protocols but the woman that helped me seems like she does not like her job and it showed, the whole process took under 2 mins and which the situation was not her fault, however she may need to find another job if she hates it so much.

Service was good. I exchanged a cable box so it was pretty fast. Im glad that was all I did. For every thing else the line was long.

Third phone call, cannot get anyone, when I did no one called me back. I keep calling not getting anyone. I did get someone, could barely understand, English poor. I am wasting alot of time, we still have problem, we cannot get a live body. You get these recorded messages that dont pertain to my problem. CAble bill is $250. per month, but they do nothing for you. Customer services there NONE!

Hours opened not match what they show online

Can’t talk to someone and when u do there not helpful and the wait time to talk to someone seems like hours and when u do they don’t help and there to overpriced not to be able to help

It was ok

It took me 5 hours to write this review because my WiFi is out multiple time a day EVERY day. They came out to replace everything from the pole to my pc. New router and modem. Still happens. The help desk tells us the new modem is old and is our issue. Months of issues, no help. No options. The do NOT care.

They dont deserve not even a star. Their service is poor. The way how they with customer is poor. They only getting one more month for then Im going to switch services

What an awful company. If there is any other option, go with them. I bought a modem to stop paying for a rental. I called them to ask what store to return it to. They sent me to one that was closed for renovations. I am OK with mistakes even though it was rush hour and I rearranged my day. I call to get a credit and I have never been treated so rudely in my life. They tell me that I am going to be charged for the time I have the modem after they sent me to the wrong store. Mandy Evans was rude, obnoxious and talked over me the entire time denying me any kind of credit. They are charging me for their mistake and then to add insult to injury, Mandy blamed me for going to the closed store they sent me to.

Typically, we get a hold time of 40 minutes and are treated to customer service folks who are not empowered to do basic operations, like registering a cable modem. In the most recent exchange the customer service rep was totally untrained and did not realize that cable modems take time to reboot. Also, had no idea that the mac address had to be set and had no idea how to make it work. Then they transferred us to another voice tree and we were treated to another 40 minute delay. WORST WASTE OF TIME, EVER. I wish we had competition, but here we have a MONOPOLY with ZERO incentive to improve customer service or the quality of the features provided. Due to unusually high call volume we are experiencing longer than normal delay. This happens EVERY time. The call volume is not at all unusual, it is typical. Too bad Frontier when bankrupt.

I would highly advise to stay away from Optimum/Altice garbage company. I’m currently looking for a new cable provider.

Despicable customer service and shady practices. Hidden fees and price increases with horrible service yet charge more for subpar standards. 0 out of 5 stars.

Good attendance.

Feels like Im waiting in line to visit an inmate. Not the most welcoming environment. That said, the staff was very polite and helpful.

Because the Norwalk location is closed till the middle of January, I had to go to this location to exchange my cable box. Not as horrible as I expected. They had 5 workers on the windows and I was out in 20 minutes.

Its a good place to find out simple information or to trade in your old cable boxes for new ones. However when it come to more advanced questions, even regarding promotions or deals. Its best to just call customer service because they know nothing of that there it seems. At the very least theyre nice and respectful and give you the right numbers to call if they dont know the answer to a question you have. Overall not the worst experience, though it could have been better

Worst service ever big line outside when the representatives inside sitting doing nothing.

Bad bad