Ordered a grow tent online on there site I have contacted both customer service and the shipper have not got back to me claims was started no word I spent a lot of money to get nothing I don’t know what to do item says delivered but nothing was at my house checked with everyone I could don’t order from these guys they won’t take care of you if something happens better to buy from local pay now take now

I ordered a lithe and had it for a year. I emailed them and they were going to replace it but helped me trouble shoot the problem instead. Great customer service from Regina

Ordered a light. Got it fine.Turns out to be defective.I sent an email about the situation on Friday late afternoon 9/10 /2021. By the following Saturday 9/18/2021 I had a new light at my house and a return label sent to me via email to return the defective light. Postage paid label. I’m very pleased and would like to thank Regina very much for her excellent customer service!Allen D Smith

Great selection of products and the prices are very competitive! Every encounter with staff has always been professional, polite, and knowledgeable, and, because of that they are able to help you make great purchases for what you need. They are highly recommended!

I was excited to see they extended their Labor Day sale, as I was a little late to the party. There was a mix-up on the website so I called customer support and spoke to Eve. Eve was very pleasant over the phone and asked that I shoot her a quick email to verify sale info. She promptly called me back post email and I was happy to hear they hooked up the sale price. Can’t wait to get my equipment and I will likely use this site again in the near future. It’s employees like Eve for me. I am miles away and that’s the kind of customer support I expect in this day and age. Well done

The help and backing you get from these folks are great I know you do get some that are great and others , not just so... But from my account they have the patience to listen and the knowledge to recommend something that will work

Good people and easy to work with. They have gotten all of my business. Great product and team support. 7-13-2020 Just purchased 2 more lights from Grow Ace thanks to Travis . Great service another 5 star from me. Thank you cant wait till fall. Today at 3 pm 1-15-21 I bought 2 t5 2700 panel lights from Grow Ace an as always great service and great product and great price..

The products and service Ive received have been excellent. In particular, Eve was very helpful in tracking down a video on YouTube that demonstrated how to use a plug strip Id purchased from Grow Ace.

Elena was absolutely wonderful, she returned my e mail within the hour and kept me posted on the issues I was having, after three days I hadnt gotten any shipment info so I e mailed, she assured me it was taken care of and the next morning at 9:08 AM my package was sitting on my doorstep, west coast to east coast in 4 days, cant get any better than that with standard shipping, this was my third order from grow ace and the experience just keeps getting better and better thanks to Elena, I would definitely recommend Grow Ace and cant wait to buy more stuff., Thank you guys so much again and have a great week😀

Kevin was able to resolve my issue and answer all questions very clearly and efficiently. This is a wonderful company and I will do business with them when I need more supplies.

Great place for supplies at a great price. Real friendly and helpful staff to assist you with your needs... all around great place.. Regina was such a great help, I want to thank her for everything.

Harvest will be on 8/10/21. Could not be happier with my Kind Lights and other supplies from GrowAce. The customer support is awesome! This is my go to site for supplies due to my satisfaction. Happy Growing

5 Star customer service! Regina Was more than helpful and went more than beyond to find the answers to my questions I had about a LED light.. it’s customer service like hers that will have me coming back! A++++++

I ordered 2 grow tents with Grow Ace and the help I received from the support team was exceptional. I was able to get the correct tents for my needs and they were able to offer advice that I needed. I will continue to ge to Grow Ace for further materials.

Ordered a Pollinator. The item doesnt even turn on after multiple sets of batteries. I tried every battery configuration possible. It feels like incredibly cheap plastic, and you can tell the parts are barely held together with cheap glue. Extremely disappointing.

Elane was great very fast response took care of problem swiftly and professional will definitely order again

I bought the grow bags to plant vegetables on my patio. They are high quality and the various things Im growing in them are liking the air flow the bags provide. Highly recommended!

For the life of me I could not program an Apollo.10 timer so I googled for help and the GrowAce site came up. They had a great tutorial - clear, easy to follow - mission accomplished! I was not familiar with this company or products but glad I found them.

I recently had an issue with an online order so I called in and received the utmost kindness, respectful and courteous rep on the other side of the line. She was able to assist me while being patient with me and my issues were resolved. It was an honest mistake on my end. And I just want to give a personal thank you to Summer and Ace Grow for having such wonderful customer service. Thank you Summer, I hope you have a wonderful year and continue to be a blessing to others.

Was Very skeptical ordering online but they came through with a great product Im featuring in my videos. GREENTREE EBB N FLOW SYSTEM 6 SITE.

I would not give growace a one star if you didnt have to give a star to type. I ordered a exhaust fan and a few weeks later i hadnt recieved a email saying it had shipped. I emailed them to cancel and the next day i got sent a notification that it had shipped then a few hrs later they answered me back and said that it had already shipped. When i checked the tracking number it had just been shipped. They knew i wanted to cancel so they hurried up and shipped it out to keep from refunding my money. I will never buy from them ever again!

Excellent range of useful products! I recently had an issue with a grow-light order and reached out by email for support. Elena replied within an hour to help figure out what was missing and before the end of the day she expedited the shipment of the missing parts. I am very grateful and impressed by their customer support.

Customer service is awesome. I asked if both items I ordered would arrive at the same time. Elena explained that some items ship separately because they are in different warehouses. She also sent me tracking for the second item that will arrive today. Hell yea!!! Definitely will order from here again.

Sold something that they didnt have in stock without mentioning it until after I ordered and the payment went through. And they still have the item listed as in stock.

Not only do they have top of the line products, but top of the line customer support to boot. Since implementing GrowAce Products into my greenhouse Ive tripled my yield!

Outstanding customer service from Regina. I appreciate her effort to reach out to me when the item I ordered was on back order for several weeks. She recommended a suitable substitute so I didn’t need to wait on my order. Over and beyond any expectations. Thank you for the great service.

Earl at ext.311 is GrowAces new customer service manager. Lets give him a big round of applause. Now we have to give everyone in the company a raise and a promotion. Best company and by far the best customer service i have ever come across and this customer service is and will be the reason i continue doing future business. Thank you now and thank you in advance.

Waited on phone for 45 minutes no answer was on lunch break I called back and again sitting on hold for 45 minutes and no answer do they even answer the phone got a simple question would take 2 minutes to answer. About to hang up and take my business elsewhere.

Worked with Elena on an order and she and GrowAce were great! Shipped in 3 business days and arrived via FedEx ground a few days later. Item was exactly as described on the website. Elena was very quick to respond. All in all a great experience. Thanks GrowAce!

Good transaction! I had ordered a tent and it was taking a little bit to process, and I needed it asap. This was the 3rd tent I tried to order. (2 with another company) And I was really running outta time, so I had sent an email asking about the order status, and if it can get rushed because of my time constraint, and Elena helped get things on track right away. Got the item shipped out right away. I havent received the item yet, but I can see it is moving through the tracking number. So it wasnt just a label created. I really appreciate going the extra mile. Its those types of things that builds brand loyalty. Thank you!

Absolutely HORRIBLE customer service experience!! I have spent $2500 in equipment and received partial equipment and not my full order. I have called customer service 3 times and am getting a run around and excuses as to why I have not received my items. I have put multiple claims in with GROWACE and not a single response or help from there customer service team. BUYERS BEWARE DO NO BUT GROWING EQUIPMENT FROM THIS PLACE GROW ACE!!

I recently bought a light setup and they timer was missing. I called customer service, so they could send it out. The first guy I got on the line left me on hold for 30 minute, but I hung up and called again. This time I got Christian, I told him of my problem and that I was just on hold forever. He assured me he wouldnt do that and he stuck to his word. He was able to get me the timer sent out and was very efficient. All customer service should be like Christian, he treated me like a person.

Customer service is a 10 star as far as I’m concerned, The young lady that took my order went above and beyond too make sure I got the best deal and was completely satisfied. Hands down best service I have had in years. Thanks Grow Ace service and support teams !!!

Shipping was on time...I just didnt know it was on its way. So I contacted them and asked where it was and they responded promptly. I will order from them again when needed.

Bought one of the Growass Kits, really got screwed. The light failed after a couple of months and this was their reply to my return request:Please note that the light was not purchased individually and it is part of the package inclusion on your 2x4ft LED Soil Complete Indoor Grow Tent System. Thus the 120 Day Satisfaction Guarantee does not apply to bundled kits.So basically I have a $400 paperweight. Not to mention the Free Grow Guide ($79.95 Value) which is just a link to about 30 minutes of YouTube videos that anyone can watch.Buyer Beware

Amazing tent for the price,shipped extremely fast .This is my second tent but blows my other one out of the water.5 star .Ill be back

Stay away! Awful customer service. Complete rip-off.

Regina helped me very much. She got me a discount on an order already placed all be it a very small order it is still a big gesture of kindness and a nice way to develope trust with the consumer. Im very happy at the service I recieved from her and I look forward to more purchases like this one.

Excellent customer service. I hit a button too many times while ordering and entered the wrong address. I was able to get through in the height of Christmas shopping season to an rep who managed to get that fixed after the order was already sent to the warehouse for processing. Excellent service from Regina!!

Excellent service by Earl over the phone. Polite, helpful, accurate...all the good stuff. Nice prices for what I was shopping for.

Regina was a great help with getting my order straight. Very satisfied with the out come. Still waiting on my tent but somethings are out of their control.

Ill tell ya what, I had a problem with my points for a large purchase. And Regina, was nice enough to get back to me quickly. Two thumbs up to customer service GrowAce

Fantastic service . very professional . my go to place for grow supplies .

I purchased plastic trays 1020. They are very weak. Buckles very easy. I have to use 2-3 trays to get enough mechanical rigidity for one tray.

MUST READ: Worst customer service I have ever experienced. Sent me an order that had nothing that I had ordered. Complete waste of time. Made me return the packages they sent me before “sending” the products that I spent $600 on. Then a week and half from me sending the wrong order back they say the product I have ordered is back ordered and will take another month. I have wasted so much time and money from ordering from this company. Never again will I because they have to customer service just second party customer support technicians whose only goal is to get you off of the phone. Not to mention the hour wait to talk to someone.

My mother and I have/had been customers of growace for over 5 years having gone to them for our indoor cultivation needs over that entire time span.Once they sent a bad bulb, replaced it, then it was a bad timer, replaced it. NOW, I ordered a light from them over 2 months ago and I still dont have a working light!First they sent the wrong light and it took 3 weeks of back and forth, probably 3 or 4 hours sending emails and making calls to customer service.They finally sent out the correct light! Upon arrival I opened and plugged in to inspect, seemed fine.NOPE! 2 weeks later I attempt to finally use the light and now the bulbs wont fire.Here I/we are again another 2 weeks into the process of .asking things right.They now refuse to refund our funds and instead are subjecting us to the abuse of their mismanaged and seemingly overwhelmed service department.Beware this company bullies its customers and hopes they can pawn off damaged equipment on you and then make the process to correct their BS so difficult that you will just give up!Ripping of old ladies and disabled cancer patients, way to go Grow Ace.They also continually send incomplete and or confusing replies not addressing the contents of the previous message, making it so you have to go through their whole rigomoral all over again.Just tired of the BS. The stress is not needed in our lives and supporting growace is actually causing us more problems.Update. The warehouse recieved my return on 6/14. I was told a replacement would be sent out same day, guess what 10 days later and no progress.These guys are CROOKS, WORST COMPANY I HAVE EVER DEALT WITH BY MILES AND MILES.Do Not Support These People, they are heartless, deceitful, lying scum!!!UPDATE Now they are blaming the delay on me, saying I improperly returned the faulty item. After spending 3 weeks trying to get a shipping return label and clearly explaining in email and over the phone what I was returning.. ABUSE ABUSE ABUSEMORE STRESS FROM THIS THAN ANY OTHER ASPECT OF MY LIFE, DEALING WITH THIS COMPANY IS A NIGHTMAREDo Better

If you mis-order because their website is not very good. They will charge you for everything they can on a return. Then put product back on shel for original price. Very bad business’ practices here. I would stay far far away. Unless you want them to take your hard earned money.

Ordered a 10 call the next day to cancel the guy name Earl there told me that I would get my money put back on my account within four days I was like cool that’s great they took care of it I get a notice the next week that they’re shipping it I called to complain and all I asked for was a free RMA number to send it back they want me to pay 15% restocking fee and shipping cost I think that’s bad business to tell somebody they would return it and give me my money back then tell me I have to pay for shipping that’s just bad business to me I definitely would not recommend buying anything from this company...

I was having an issue with a gift code and called GrowAce. Summer in customer service was awesome. She did a little investigating and helped me with my problem. I was able to order using my discount no problem. I have ordered from GrowAce a number of times and always a great experience. Happy growing you all

The Five stars is for Earl. He took a very bad Problem and made it a very good thing for GrowAce. I thank Earl. THANK YOU Earl😃

Outstanding customer service! Sent out an email with concerns about my order and they replied in a very quick manner! Thank you to Elena for your help!

Very calm and reassuring despite the fact I was very upset she got to the problem and showed me the steps I need to take to get resolution Give her a top spot Job! or send her my way. Here name is Daye, a pro at GA

Travis was extremely helpful with an order and a fine example of the excellent service I expected from GrowAce.

This company is doing the best it can where shipping is concerned. I had an item arrive that I didn’t order, contacted support (Christian) and he made sure everything was taken care of. Thanks

Earl was very helpful and patient giving me options so I picked the best lamp for my vege starts. I am grateful.

Regina at GROW Ace has excellent Customer Service skills which help me solve my issues. Thank You again!

Regina is awesome! She found programming instructions for a timer that is discontinued...and I haven’t even bought anything from them...yet. Love the youtube channel. Thanks so much.

GrowAce you guys are awesome. Thank you again for getting my order to me quicker than anticipated. Doing business with this company has been a wonderful experience

Thanks growace and especially Amelia from customer service. She handled an issue I had with a defective product promptly. I will 100% use growace going forward. Also thanks to the parts department for the clear and concise communication throughout the process.

Very disappointed. placed order and waited for a week and got 10% of the merchandise I ordered. I called them about it and spoke with Summer. she said they were out of stock for the lights I ordered but they would sell me different lights if i paid $60 more. I said no and asked for a refund. They refunded me the lights and i had to remind them of refunding the shipping fees as only a small part of my order was shipped Very displeased with this company who would not take responsibilty for their mistake and chose to lose a repeat customer over $60.

I bought a t5 light and kit and stand made by yeildlab. I was extremely impressed with this and called GrowAce to ask about a tent to see if it was compatible. I talked to a sweetheart named Regine who was most pleasant and just put you in a great mood instantly! She helped me out and was most kind. I just spent 4 months in the hospital prior and part on life support, since then, just speaking to someone like Regine is more then enough to make me a loyal customer. Personally, I dont care if I can find something a little cheaper elsewhere, I love how I was treated which is why I WILL be back to make other purchases from GrowAce. Their customer service are some of the best. As for the light kit it is awesome, easy to put together, works excellently and is very solid put together. Nice powder coated frame so its even scratch resistant, and the lights, wow, simple florescent 2ft lights but the hood is so reflective its not even funny... Thanks GrowAce, thanks Regine , my days been awesome since I called! :)))BTW, Regine got me set up on the perfect tent for what I need and want, will purchase from GrowAce soon.... : *Added Oct 16 2019* : . I just called and talked with a sweet young lady at GrowAce named Falicia earlier to make my order for my 2 in 1 yieldlab tent. She was so polite and pleasant... Just the customer service alone is enough to make me keep GrowAce as my number one go to for gardening needs! These people dont treat you like a customer, they treat you like a close friend, and have awesome products...

I ordered a tent kit two months ago. Received all but the tent. Very frustrating as I’m still waiting for it. I’ve contacted them by phone several times. The first month was a port issue. Then they said it’s in the warehouse to be shipped. Then said it would be shipped on a certain day over two weeks ago. Still waiting? I emailed also a few times, no response there. Everything else I received was good. I’m truly dissatisfied about this as I see it’s in their advertising for Black Friday and that it’s in stock. ????

Great products and prices!! Shipping was fine do to the circumstances I would definitely recommend to friends!!

He was very helpful even thou i get frustrated on computerhe was calm and helped get thru without smashing keybord great employee

If I could give this company negative as in less than 1 star I would. CS is horrible and deceptive. They lied to me, told me I couldnt cancel an order but could return it once I received it, because it takes them 2 weeks to ship an order thats in stock, then told me if I returned the item I would have to pay a restocking fee, it was a total money grab, and they deliberately lied to me to have the item ship instead of cancelling before shipping so they could get a restocking fee for an item I never even received. These people are criminals and I would never patronize their business ever!!!

Amelia did a wonderful job helping me with my order.

It takes a long time to get uour order and the post alot pictures and some of the stuff u dont got it the same how you see it ot the post and pictures, if u got yiur mall broken they not going to answer your emails , hard to return ur items even if it’s broken, dont deal with the company

Horrible service, would give 0 stars if I could. overcharged 150$ for shipping a few hours away, took a week to return. 25% of items not in working order. bought a package deal thinking it would save money, wrong. cost 250$ more then if I had itemized them. spent two weeks emailing and traveling to post office and still not resolved. would not recommend.

Awesome company and a pleasure to work with. Regina was extremely understanding and helpful. Would definitely recommend!

I guess its impossible to determine fault when a bulb just fails after 3 hours of use.It could be the manufacturer, the shipper or the retailer in some way.Just got the notification Growace shipped me a new one.Thank you Christian!Christian the is the decent person who facilitated this and I appreciated his help very much.I did have to Call because initially they did Not answer my emails through the support email they provide which to me is a problem and they Need to get it together but Christian definitely helped me after I called.UPDATEI received the new bulb in a nondescript white inner sleeve without any indication as to what the bulb was. I also wasnt aware of the Brown text written on the bulb going Orange after 10 hours use or else I would have checked but I Simply didnt Trust that it was New and have since had to Replace it with a Eye Hortilux.Dont waste your money n time with these people.To me it was unethical to receive a New bulb in a nondiscript white inner sleeve in a poorly packed package to replace the New one that burnt out in 3 hours.

Daye was my representative for GrowAce. She really did a fantastic job in keeping a customer. She was polite, kind and Really knew her product line. 5 stars service to GrowAce and Daye

Two thumbs up for this company, they sell quality equipment at great prices and their customer service group is excellent. I strongly suggest people give them a try, you will not be disappointed.

Buyer beware you CANNOT cancel orders with this company after 1 hour of your purchase. Doesn’t matter if you call to cancel the following day, you are forced and stuck with that purchase.

Got my S-900 in record time ! All the way to Michigan. (gods country)Also ordered a HPS light package, got the same results .Thanks guys !

Order was processed and shipped quickly and my emailed question was answered and resolved immediately. Would definitely shop here again

This place is a scam and the customer service is rude and they WILL NOT REFUND they blame fed ex

Great Service! Excellent products! And the kindest staff I’ve ran across in a while! Bryan was very helpful and knowledgeable as well as quick to fix any issues you may run across! I noticed my points didn’t reflect my first order! No Problem! Fixed before I could miss the! Thanks again Bryan and Grow Ace for your excellent products and service!

Your one-stop-shop for anything bro related. Very reasonable prices to and quick delivery, great customer service too, had a issue where some bulbs were broken and they sent them right back out immediately and replace them. Ill get all my grow material from grow ways from now on l

I simply ordered some fabric pots a few days back. Couldnt remember where I ordered them and I had no emails to track what I ordered or even where from. Found GrowAces customer service number in my bank statements. This kind women, Kristine, worked some crazy investigation type effort to locate my order. 3 minutes later she provided me everything regarding my order and set fine detail expectations for the arrival. During times like this, you dont really run into a very happy representative over the phone due to the conditions they have to work in. So this experience was EXCELLENT. A job well done Kristine.

Great service,on time delivery,thanks GrowAce.com

Never again will I order from them. After poor packaging, my order arrives broken. I can understand that, it was the hoops they made me just through before they’d replace my broken paid items. Weeks later, they finally approve the replacement. I have it 2 months and it blows out. My other stuff is fine, super disappointing that I wasted so much money on their junk.

Regina at Grow Ace was very helpful to me. She kept me informed as to my order status, even when I know they were short staffed due to illness in the shipping department.

Do Not!I never write bad reviews, but this one needs to be written, after one month and no parts from an in stock item order. They wont cancel the order. Its coming next week. Its on the truck, being unloaded. I ordered from another vender and GrowAce is now trying to send a partial order! I tried to stop that order, but then immediately got an email ... oh, its too far in the process, it cant be stopped. Strange, FedEx says that the order has not been picked up? Deceptive communication. Poor business model. Stay away.

Reginas awesome told me I won the contest and answered an unrelated question in regard to a different order if you need help ask for Regina.

(Regina) was very helpful

I want to share my customer service experience with Regina. Regina is a customer service agent for GrowAce. After purchasing and receiving a fan from the company I plugged it in and it did not work properly. Regina was very understanding of the issue with the fan and only had kind words. She offered a replacement fan free of charge. I was most grateful. This is the type of company I will continueto do business with as Regina demonstrated that customers come first at GrowAce. Thank you Regina, and thank you GrowAce.Dale

After TWO MONTHS waiting for an order to be delivered, half of it finally showed up, MISSING PARTS...We were told that we would have to wait for the other half to arrive before requesting a refund... it never came. Eventually after numerous calls and emails over the next month, we threatened to report to BBB, and we received a refund for the half that never arrived.4 and a half months later, we still havent received replacements for the missing parts.

Their support team is A++!!! always very communicative. I ordered Nitrile Gloves. They took a bit of time to arrive due to the current pandemic, however, the support team responded to my inquires and was also VERY proactive on their end keeping me updated. I am very happy and I will order from this company again in the future should i need anything!

GrowAce is top shelf! I had a shipping and delivery issue that was not theyre fault and they stepped up handled it quickly! They have excellent communication andI appreciate those qualities in a company large or small and I will do business with them again!H.

Do not deal with this company still getting the run around about my order and cant get my money back

I bought gloves and masks from the company GrowAce, I was very pleased with my purchase, I need these items for work, very necessary during these times. I had one issue with shipping cost, but it was taken care of with one e-mail. I would surely use these company again for my needs.

Best customer service you could beg for

Over 2 months and delivery not finished. But this isnt about that, its about the CUSTOMER SERVICE. The promises of upgrades and new delivery dates due to this or that, and it never happens. And when you call about it (with an order number), they have no idea until you provide a screenshot email correspondence(attached).With all the time taken and proof provided, not one individual has taken the time to see this to completion nor even had the inclination to follow through or follow up.(Attached) illustrates the correspondence from customer support from 1 & 1/2 months ago, where they let you know of your change in item model and shipment. And to this day, they have no notes of this and have went back on their word and changed the item model again.

Deceptive description of Product. Not a Full Kit.Followed Return Item instructions with RMA number.Grow Ace claims never received the product back andwould not issue me credit.Will never do business with them.

Excellent service & products.

I have ordered from these guys several times and each time has been super fast delivery. Customer service is great. Regina takes the time to help you and answer any questions you may have. 5 stars from me!

They will wont ship your product and when you ask about it they make it hard to gey your money back. Avoid!! Buyer Beware! I havent received my order in over 1 month and no refund either. Great prices but you wont get your order.

When you feel uncertain about spending a sizeable sum online, worry not with grow ace. I purchased one of the largest grow tents and there was an issue (on my end) with how I filled in shipping details... Anyway, with my money spent and COVID in action, I was at odds with what was just done. Thankfully they have a TOP NOTCH support squad(*cough* REGINA *cough*). In all reality, I experienced excellent feed back frequency to emails I sent out, friendly relevant responses to my questions, and simple instructions that led straight to the correction of my order. Always be careful when spending big sums online, though believe me when I say, expect professionalism when doing business with Grow Ace! Cheers

Ordered some HVAC y connectors from the company. After weeks of no shipping and no update I requested the order be cancelled. I received no response. It was never cancelled and another couple weeks later I finally received a shipping confirmation. Support told me that I would have needed to cancel in one business day. How could I have anticipated these delays and poor service after just one day? I am very disappointed that they did nothing to offer refund or return.

The only thing that saved my experience with Grow Ace is Regina the customer service rep. My order took alot longer than advertised and I kept getting the same youre order will be shipping soon responses.once I spoke with Regina she contacted me asap and personally asked the warehouse to speed it up. Way to go Regina , I will definitely purchase from here again.