The staff is always friendly. I love shopping there. My 3 stars is because of the selling experiences I have had. I would just like some clarification on how they decide what they will purchase and what they will not. I brought in clothing in great shape and some was even nice name brand stuff. Do you not buy it if you already have a lot of specific items in stock or specific sizes? Out of the 20 ish items I brought in only winter boots were bought. I really just want to be informed of that since I feel insulted knowing the nice clothing I was trying to sell would appear to not be good enough.

Every time I call this store, I deal with someone who is so rude to me. For simply asking a question. Also, they have a policy to only give store credit for walk in appointments, but then when I go to their website there are no appointments for October and I cant make one for November. But then if you call the Tampa Once Upon a Child in Britton Plaza and people are nice and they will still pay cash. Its sad that I have to drive 14 miles out to South Tampa when this location is not even a mile from my home.

I walked in asking if they had any deals the lady who quickly shut me up and said no! I start looking around and everything is just overpriced a baby swing they want $70 for a used one! The store was packed from head to toe with used things maybe if they lower their prices they would be able to sell more I would much rather drive to Bradenton and go to the once upon a child there!! Not a fan!

They have a variety of everything for kids. Strollers, clothes, toys, cribs, you name it. It is a great second hand store

I wouldn’t even give this store one star. I have always shopped at once apon a child. We recently moved and this location is closest to us now. I will continue to drive 45 minutes to the Lakeland location before I will ever step foot back into this store, let alone spend a dime in there. I have a medical exception and can not wear a face mask. There is absolutely no mask mandate in the city or state. I walked into the store and was literally harassed from the second I walked in. I was told to put a mask on if I wanted to shop, I explained I had an exemption and could not wear one. The lady literally chased me around the store telling me to leave and I could use curb side pick up for future shopping. They don’t have a website with all of their clothing listed to even order curb side? Curb side is only used for their big items that are posted on their Facebook page. So how can those with medical issues shop? I hope the lady I encountered isn’t the owner but if she is, it’s a shame. She was more worried about someone wearing a mask then treating customers with human decency.

Me & my mom went there for the first time today and we had such a great experience. The staff was super friendly and helpful. Katie was very personable & knowledgeable she helped so so much!! As a first time mom she told me so many things that will help me in the long run ! I really enjoyed this experience and atmosphere and I will for sure be back !

I come here all the time to get toys clothes cloth diapers for my son and they always have tons of stuff. Cashiers are always nice and helpful as well

We went looking for size 4 uniforms. Found what we were looking for and a beautiful rocking chair that was not on our list. The ladies were nice enough to help us to load the chair in the car. Very helpful staff and friendly. I felt welcomed. I will become a regular customer. Thank you

Visited this location today. This lady running the register was rude!!! She was eating at the register and when I asked her a question about where something was located she said well I dont know she was very unprofessional. Honestly, I will never sell or buy anything from this location again.

Cons: The staff are rude more often than not, overall just not a friendly environment. Selling to them is a rip off I honestly only sell to them because I keep my things in pretty good condition and I always hope that someone who really needs it comes and and find it for a fraction of the cost. And I always feel good when I come in and find something that I really need, so I sell to them as a pay it forward, I could easily sale my items on Facebook market place for double of what once upon a child offers. But its worth losing out a little bit to hopefully help other parents find nice items too. But taking nice clothes to them isnt worth it, anything you take to them in bulk they definitely rip you off, 40 items may yield you $10 if youre lucky.Pros: I like this place for decent toys and baby items that you dont use for long like the highchairs, bouncers, floor swings. I dont like used clothes because usually they are not true to size after being washed so often. And I hate digging through racks and racks and racks of items.Pros: This is a great place to come if you are shopping on a budget or if you like a good deal, sometimes you may come and find exactly what youre looking for at a fraction of the cost.

I want to cell my daughter stroller it’s in perfect condition besides a little stain that is nail polish would you guys still take it ?

This place is a rip off when you give them things they need. They refuse to take used items we took in. They expect things to be brand new. Tried to give them a practical lot brand new bassinet that was used once and in perfect condition that cost over $200, argued that it was dirty and wanted to give me $12 for it because it didnt come with the things they thought it came with me because they looked up the wrong item. Do not take things to this place unless you plan on spending money on brand new items and want very little back. RIP OFF!

Haylee is always beyond helpful and knowledgeable about what they have in store. Prices are great and staff is very friendly.

The items at this store look dirty and old. I had higher expectations for this once upon a child but if you are looking for nice barely used looking clothes, toys, shoes or furniture do NOT go here!

Awesome! Great deals. Friendly

Decent store where you can find great deals on clothing if you dont mind going through racks or baskets. I have 3 children and buy all of their clothing from consignment stores like this one. I am a frequent shopper here and enjoy coming. Their items (bouncers, swings, walkers) are decently cleaned as compared to the Lakeland location that I used to shop at. The only area lacking is the price of strollers for the quality ~Still a fan of Once Upon A Child.

Not sure why this place has so many bad reviews. I have only been one time but must say I had a good experience. I came to sell and walked away satisfied. I was treated nicely for the most part. They had some good finds too. Will be coming soon.

Staff and management are rude, uneducated and are no help at all. Take your business to another store where the staff is helpful and polite. They could care less if they get your business or not. Im curious as to why with so many reviews pointing out the rudeness and unprofessionalism of staff that these employees are still with them. That is no way to run a business and the biggest red flag that they do not have a business model for operating in retail.

I’ve been shopping here for several years. I love that they always have great stuff and sales. So many books! Consignment it’s super easy and hassle free. Wish it wasn’t so tiny, but otherwise love it!I’m always lucky to find great costumes every year for my kids

Great staff!! They went above and beyond and checked in on me and my grandma consistently and as we checked out let us know about a deal that we would have otherwise missed. Great prices and very family friendly staff overall!

Tons of must haves for babies and kids at amazing prices. There we’re multiple gently used or new bobby pillows, diaper pails, sunshades.... etc. also it’s worth a mention that the book section is gold. Tons of classic books at great prices. I left off one star as the store was a bit messy however it was mid day on a Sunday so that may not be the norm. Overall a great store

Great staffGreat pricesGreat stuffs to findLove that you can reuse Kids stuffsHelping the world 🙌🏼

So, I can honestly say I read the reviews before going and entered with trepidation. However, I found the experience pleasant, easy and the prices were fantastic. The employees were busy, but I prefer to look without help/ pressure. The check out experience was outstanding and they checked iD to match credit card which we are always pleased to see at retailers. Looking forward the next stage of baby needs so we can revisit

Haylee does an amazing job. Thank you for keeping this store going. Alway friendly and remind me of my points so I can use it. Thank you 😊

This store is nice, I’ve been coming several yrs selling or buying. Although they do need more space for stuff, some stuff is overly priced used but they do get nice stuff as well. The one in Largo is more friendly than Brandon.

When I walked in no one greeted me until I just stared around wondering where to put my stuff and so I put my stuff down and start having a conversation with the lady about why I was a little late because I had to get a mask and she said yeah well im leaving sooo. And that was it. Rude. And everytime I come here they dont take clothes that are brand new tags and all but their stuff looks battered. If I didnt live close to this one id never come here.

This store has a ton to offer. They have great variety at great prices. We have found MANY brand new pairs of shoes here for my son and great deals on toys. The staff are always very helpful and are very thorough when looking through my stuff to sell. I love that they also offer the option to donate to those in need. GREAT store!

Best place in the world cheap and good baby and kids clothes love this store

While the store has some nice items, the service leaves a lot to be desired. The employees were extremely chatty, which slowed down the process tremendously. I dropped off my clothes at 10:30 and they werent ready until 3:30. They had 1 employee sorting through the clothes and she was also chatting and not paying very close attention to the clothes. As I was looking through the clothes for sale, several had very noticeable stains on them as well. The store in Lakeland has better customer service and had a very quick turnaround.

Seems small from the outside but its really not. Like Mary Poppins bag theres a lot to choose from inside.

This store sucks honestly! Ive been on several occasions trying to give it a chance but everytime I leave disappointed. The prices here are ridiculous! A brand new H&M tank dress costs 4.99 at the store. Why is every single one at this store $5.50??? Its used!!! I came in looking for swimsuits for my girls and. My daughter pi led one out she liked but it was snagged and had piling. They wanted $8.50!!! Im not sure if shes the manager or not I think she is but shes so very rude. She rude to customers and also her employees! Worse location ever!

Everything is overpriced here.

I stopped by this location today and let me tell you, I felt like i was hunting for treasure. They could definitely use a larger space so they can properly display everything they have - so much stuff it was awesome!! By far the best consignment shop Ive been to. So many things and their prices are fair. I have a 6 yr old that outgrows his wardrobe at least every other month. I walked out of there with 20 clothing items and a toy for $80. Good quality stuff that was gently used. The staff was friendly, i had to wait a little to check out, but for those that complain that the staff chats too much and causes delays, it was so worth the wait (5 mins tops, not a big deal). Thank you Once Upon A Child for serving our community!! Ill see you soon!!

I went with my mom to buy my little brother clothes and the employees constantly watched us and followed us around. also found out from my mom later that one of them stood outside of the bathroom while i was using it. made the experience really uncomfortable.

I purchased many items for my daughters who are now 21 and 26 years old. I am now purchasing for my grandchildren. I find incredible prices and many items that have never been worn. Once Upon a Child is the first place I stop when shopping for my grandchildren. Their selection is tremendous and their employees consistently friendly and helpful.

A bit pricy for some items... even so the store completely earned five stars because of his family first policy. I walked in and was greeted by a very lovely young lady holding an infant and pricing items to be sold. When I asked if its the companys policy to allow mothers to keep their children with them while theyre working in this child friendly environment I was told yes. For this reason Im more than happy to pay

Before coming to this place , I’v read the reviews and most of them were really bad , so I was pretty scare , But when I arrived, everybody was so nice !! My mom and I had an excellent treat ! Don’t pay attention to the bad comments

Great place for name brands and growing kids!

My first time visit was awful. There were people sitting in the floor so you couldn’t get through. I wanted to look at clothing items and bassinets which were blocked. I asked an employee if she could ask them to make room. She did nothing. I normally shop at the Carrollwood location and will never return to the Brandon location again.

Went here for the first time and was super pleased with how organized and clean the inside of this store was. The staff were incredibly sweet and friendly. We can’t wait to visit again. We spent $49 and got 5 receiving blankets, 4 bips, 3 infant dresses, 3 swaddle blankets, a book, and a bouncer! Everything was in great condition. Highly recommend checking this place out!

I honestly wish I could give this location a more positive review. Today was my second visit to this store and I was hoping it would be better than my first. I enjoy buying second hand clothing and supporting small businesses for my childrens clothing since we do have to buy it so often as they grow, however this store consistently sells very worn and poor condition clothing for ridiculous prices. I actually found multiple torn items, stained items, and items being sold for more than what the store sells them for brand new, today during my visit. Goodwill carries better quality clothing for half the price if Im being completely honest. I try not to be frustrated with the buying process at the store because I understand you have to buy what the store is in need of inventory wise, however if you are going to turn away my excellent condition name brand clothing, the please do us all a favor and put things on the rack that arent in awful condition. I left disappointed again today as I could not fathom paying 7$ for a pair of Infant pants that were much more than just gently loved . Lastly, like many of the reviews below me, your staff is less than welcoming. Today as I walked in I didnt not even get a hello or a welcome just a are you here to sell as 4 employees watched me struggle into the store with a box of clothes and two toddlers. As mentioned by other reviewers, the employees do appear very lazy and unprofessional and seem to spend more time chatting with eachother than tending to customer service. I hope you guys can get it together, I have been to some great once upon a child stores, and this one simply is not one of them. Sadly I am not the only disappointed Mom in the area when it comes to this location.

This location doesnt even deserve a single star. I have shopped here for several years with my mother and the prices have gone up astronomically. Ive sold here 3 times and all my encounters were unpleasant. Very poor and unfriendly customer service, most of the workers lazily chatting away with each other while lines are forming at the register. They show no sense of urgency. While waiting for my clothes to be processed I noticed many items that were VERY worn with holes or stains, selling them for more than what Ive seen them for in the store. Im not paying $6.50 for a single pair of used pants when I can buy new ones for the same price. When I go to pick up my items they offer me practically pennies when a lot items have the tags still on them. I brought in over $100 in clothes and was offered around $5 in store credit. Id rather see my items donated to a family in need than to sell to greedy scam artists. My entire family has also experienced this at this location and refuses to shop or sell here ever again.

I cannot Express how helpful this place was with our first born. People say kids are expensive but I beg to differ. Everything we got gifted during the baby shower, we used and of course kept clean and looking new and once our son outgrew something or we no longer used it, we would take our things and sell it to OUAC and getting store credit was so clutch. I honestly think all we have ever bought our son out of pocket is diapers at Aldi. They have good inventory and if you need something for travel, like snow jackets, ask them and they will take you to the back.

I always find what Im looking for plus more!No one can beat the prices and sales for the quality that you get.

They will buy baby stuff and has large selections of kid stuff at discounts youll love

Always a pleasure. My twins grow so fast and this place helps me save money and Im still able to get the brands I like. Great place

I have been to Once Upon a Child in Brandon many times. They have always been so nice and helpful whether we were buying or selling. I would definitely recommend that you go and check it out. My daughter and i have gone since my granddaughter was a baby

I have a 5 year old and a two year old and they love Learn and Grow! Both are learning and making friends. It is a very structured school and Elizabeth makes you feel like family.

I only looked at school uniforms. Amazing prices, cant beat them! But they mostly had girls uniforms and barely any boy uniforms. I think I just had bad luck, they have used clothes so they cant predict what they will have. Everybody was very friendly and helpful and the store looked clean and well taken care of.

They had a diverse amount of toys and clothing at great pricing. They also gave me an extra discount on top of the sale that was already going on. The associates were very kind. I dont know what anyone in these reviews is talking about. Will visit again

Ive only bought from here as of now and considering selling there. The buying experience has been great, and for selling, I know that I cant expect them to accept anything I bring there even if it looks in good condition. Just like in every industry there is a consumer demand that keep businesses running, and second hand cloths has its own. So Ive selected a few items that are in my closet, seasonal, cute and in great shape. Im planing on taking them there even if people here has given so many bad reviews. The comments are just not making any sense to me to discourage me from doing it.

This use to be place to go for cheap great items but now they will cheat you out $$ of items you bring over.I brought over an high end stroller retail $300.00 this location trying to pay me only $30.00 claiming they found the item on eBay selling for $100.00 then they will sell it for 50% of that price and give you 10% of what they are selling it for. In the end take your baby items elsewhere

I will say their prices are fair specially for somethings that are gently used or never been used. They pay cash or store credit for me is always convenience to get the store credit because I get more money and they always have something that we need. People are always helpful and friendly.

This store is very hard to shop at with your kids because there is so much stuff its neat but theres just stuff every where like they need a bigger place. There are some things I wonder why they are selling (old,dingy.etc) but all in all this store is not bad staff membet I think was manager helped me look through a ton of tap shoes to find my daughters size while she had a busy busy store so I liked that. UPDATE I went back today and I feel so blessed the manager overheard me talking to my mom about trying to pay some bills and she told me she’s gonna help me the best she can and gave the cash instead of store credit. Left me feeling like there are good people in the world.

You can buy new for better prices. Staff is always atrocious to deal with. They dont care and act like theyre better than you. I even went back and gave them a second chance and both times were awful. Will definitely buy somewhere else from now on.

Absolutely amazing staff very knowledgeable on what they have and where to find it. in 15 minutes I had complete wedding outfits for 2 kids! for under $30. Love this place!!!

I have found some wonderful shoes for my son at Once Upon a Child. It is rare that I buy clothes since they are a bit pricy. I actually stopped selling clothes, toys, etc. Because of the policy and guidelines on how items are bought and sold. I believe second hand items should be a lot more reasonable. I have found clothes in the clearance section at department stores for cheaper. Nonetheless I still come every shoe size change to grab four or five pairs of shoes for my son. It usually comes out to a total of $25 or so. Which is a steal for me. Maybe a different organization system for the shoes would help my trips be a little shorter.

I had a great experience and everyone was really nice. I Made an easy $100 they bought a stroller and a half of bag of clothes. I have a ton of stuff to bring in, will be back for sure!Thank you 😀

I brought in some gently used items to try to sell. I asked how long to expect before they got to my box-- the younger lady didnt know what to say so I said an hour? And she said oh no, not that long- youre next. Ok so I stayed and shopped.. fast forward to an HOUR later, I see my box was untouched. I asked what the hold up was and I was told other people had since come in and out of state people or people selling anything but clothes get priority so I kept getting bumped back and I was no longer next.. Im sorry but a customer is a customer. Im a paying one at that. NO where was their policy posted of their priority customers- What a total disrespect for someones time- I dont plan to shop there anymore.. you can find better deals at Childrens Place anyway.

Don’t waist your time! The staff is rude and they are unorganized and never have time for customers! I would rather go elsewhere and pay more then to give them a dime of my money.

The last time I remember going I had bright a play pen that was brand new never used and cost me 400. They had bought it for 20 bucks. It was literally still in the box and sold it for the same price.

WORST EXPERIENCE EVER! I literally drove over 45 minutes to sell baby items to this store. Im currently 7 months pregnant and they wouldnt even let me bring a shopping cart from inside to my car to help bring in items i had brought. They then told me to park by the curb and drop off the items. No one offered to help me bring in a thing! Youd think that someone would offer to hold the door or help bring in the items I wanted to sell but NOPE..guess they dont care about customer service. I was then advised that they could not take any of my items because they had too many. So I literally drove all that way for nothing! What a waste of my time and energy!! This was after I had called the store and asked what items that I could bring.

I love this store they have good quality items that are very clean. I have never had any issues with the staff everyone is very helpful and kind which makes for a easy shopping experience.

This place is good. , but today was terrible. Everything was unorganized and they had gently used toilets for babies that smelled like urine. Me and my mother - in law got really sick and had to step outside . the strollers were really dirty .

Great place to go for clothes, shoes, toys, and anything for your baby or child. Great prices, great items. Ive bought a pack n play, clothes, toys, for my grandson. Love it there.

They do have some decent items but youll have to dig through everything to find them. Lots of items are a bit more than gently used.

I’ve debated writing this numerous times and I’ve always decided against it, hoping for a more positive experience at a future visit. But it never happens. To start, I’m a frequent thrifter/consignment shop buyer (four kids from 13 to 2) and have been to this particular location no less than 10 times. The other locations I’ve been to (Britton Plaza, Wesley Chapel, North Tampa) are absolutely wonderful. They’re welcoming to children and kind to potential consignors. The stores are clean and well-kept, organized and aesthetically pleasing, and the prices are reasonable. This location unfortunately fails on every one of those bullet points. But there is one employee in particular that I’ve witnessed on repeated occasions act so unprofessionally, it’s abhorrent. First, children are a nuisance here. They won’t allow children to play with the toys (which every other location does because, well, it’s a CHILDREN’S consignment store). On one occasion, the previously mentioned employee heard a crash (which was a shoe bin falling from the racks) and loudly exclaimed that everyone needed to “find the kids because this isn’t a playground and we aren’t a babysitting service.” I understand making parents mind their children but if I’m in an aisle and my child is at the end of that aisle looking at the MASSIVE pile of toys? There shouldn’t be any issue with that. If you don’t want kids running to play with the toys, put them on shelving units. This same employee has also been incredibly condescending to consignors. On three separate occasions, I heard her tell potential consignors their stuff was: too wrinkly (while I’m looking at a Gap dress with a stain for $8.50), not organized well enough, etc. She also was extremely rude to consignors by saying it would be hours before she could get to their things and she couldn’t guarantee they’d want any of it. She was rude as soon as she saw them enter with a bin of clothes. I heard two women apologize to her for absolutely no reason solely because her tone is so brash. While what she’s telling them is correct, it’s her tone. It’s patronizing at best and disdainful if I’m being completely honest. I’ve also heard this same employee (which I’m assuming is a manager) speaking on the phone to someone ABOUT another employee or manager. Loudly and without regard for the customers in the store. Then there’s the store itself. Behind the counter/registers, it’s an absolute disaster. I’ve never seen a retail establishment with such a disorganized and unkempt area that customers actually see. The store itself follows suit, with things stuffed in every corner making it hard to navigate the aisles with a cart, let alone children with you. Lastly, the prices. I will attach pictures of the prices they were demanding for a dirty, stained pair of old Pumas. This is NOT the case at other locations. While they claim that they just enter the brand in the computer, that is false. I had a friend that ran a location in Washington state and one that ran a location in Georgia and both assured me that prices were determined by whoever was pricing. Asking $7.50 for a Cat & Jack Dress is insane, even IF it’s hard to find or highly sought after. I do not take writing this lightly; I have only ever written one other negative review in my adult life. But this employee/manager needs some serious lessons on consumer relations and management. At the very least, a brush up on how to deal with customers in a retail setting. It’s clear the manager is either burned out or simply dislikes her job. It’s unfair that the customers have to suffer because of this. As someone with a master’s in HR, I felt it imperative to make someone aware of these issues as they can negatively impact profits if something isn’t done. I likely won’t return to this location even though I’ve found a few gems here and there. If you’re looking for a stellar OUAC experience, go visit Britton Plaza, Wesley Chapel, or North Tampa. You won’t find it here, sadly.

Love this place 💓

This place is an absolute joke, they pay you pennies for your items and sell them for double and sometimes triple the cost they paid you. Never again! Better off selling your items yourself via apps or yard sale.

I like this store a lot! I love the clothes, toys, and accessories (some are brand new from vendors). I have to say the biggest reason I like this store is that its clean! Ive been to some places that have a musty smell, but NOT THIS PLACE! Things are organized and well kept. The only drawback I have are the isles are very tight for my stroller, the cash wrap isnt set up right (cant handle lines of people), and they dont give you a lot for your stuff. But I look at it like this, the hassle of selling online, meeting someone that may not show, and/or shipping your items, may not be worth it overall. Its easier to bring it there, get cash, and spend your extra time on other things.

Welp... that was the last time. I keep trying this place because I like the idea of selling and buying barely used baby and kid stuff, but I wont be back. Everytime I go, I am made to feel like a terrible inconvenience. I visited the store in Lakeland and its such a different experience. For instance, when I brought in my items to sell in Brandon, the lady helping me talked so fast and threw a pen and paper at me to fill out. Then stood there watching me as if I was taking too long, tapping her finger on the counter like she was on the verge of a fit. In Lakeland, however, I was warmly greeted and the person filled out the paper for me, asking only for the info she needed and not wasting either of our time by having me filling out unnecessary blanks. When I came back for my items, the same lady in Brandon acted again like I was a jerk for asking for the cash instead of store credit. The customer behind me was horrified with her behavior as well and said something to her. Doesnt matter, this store is not worth the visit. Seems like customer service has always been an issue here (based on reviews going back years!) Wake up owners! Spend some money on quality employees and your business will improve!

Very busy with buy back but the staff is really nice!!!! And great deals on used items, just be patient and look around :)

Been there 3 times with my mom and once on my own and almost lost my mind. So many good deals. they can be a little pricey on some higher end items but for most part discounted everything. The staff was very nice and helpful with every item. I went in for a bouncer and found a barely used one for $30 It was actually pretty big considering my 3 month old is the size of a nine month old so I was too happy. I also found three packs of baby hangers (much needed) a crib mattress, crib sheet, ten onsies, 3 pair of shorts, and two pair of shoes, all for under $100 Sometimes you have to search for deals and good quality clothing but when you do its worth it. I would recommend to anyone looking to save. Im taking a box of clothes there this weekend.

Friendly staff, clean and items are well priced. Drop off hours after 5 would be nice to have.

Good place for finding used items and selling baby items, only qualm Ive had with them so far is that they dont call you back once theyre done sorting through your items for sale. Ive had to call at the end of the day to see if they were done multiple times

Love shopping here but they will only except certain people clothing. Hade to give my same items to a friend and they took the same items in for me and they took them from her but not me. Really same clothing!

Rude unprofessional staff. Horrible. When things are good everyone is happy but when an issue arises the customer is always wrong.

This place brings a sense of Nostalgia! Bubble Guppies playing!

My first experience with Once Upon A Child I would have to admit was not great. I brought in a Combi Cosmo umbrella stroller and a Step-2 Push buggy, the only offered me $40 for the two items combined. I was a bit shocked considering that is what I expected for just the stroller. I didnt take the money that time around. That being said, my second experience with them was much better. We brought in clothes ranging from newborn-4T, a Step-2 slide, a baby swing, bouncer, the same Combi stroller, toddler bed and various other toddler toys and shoes. It did take them awhile to sort through our stuff, but I didnt mind since it seemed like they were really trying to pay attention to each item and give you a fair value. They didnt take all the clothes we brought in, but gave us $80 for less than a 1/3 of our items. This was MUCH higher than I expected for the clothes and was pleasantly surprised. As for big toddler toys, toddler bed, slide, baby swing etc they offered us $150, which we gladly accepted as well. All in all we walked away with $230 which was great for us! I think if you bring in a big selection of items it is much more worthwhile. We were able to sell all of our big items and a good selection of the clothes for about the same as we had priced the items for a garage sale. It was worth it to have two people sort your items as opposed to having a garage sale with 50+ people picking through your kids things. I highly recommend selling your used kids/baby items here if you have a large quantity to sell.

Since Google seems to know every place I go (scary), - a message popped up in my email to review Once Upon A Child - I decided to post my bad experience yesterday. Even though I have lived in the area for 16 years, I have probably only been to this store about 12 times - yet I do like to frequent consignment shops. I had some extra time so decided to give it another try.As usual, there were sizes which were mixed in the posted sizes on the racks. In the shoe bins, I couldnt even find matches - sizes all mixed together. (little shoes, big shoes all mixed together - I even tried to put some things in the correct spots)At checkout there was a line of 4 people, but several employees working. So we all wait while listening to the gals who were sorting clothes behind the counter. One customer purchased personalized barrettes. The price rang up higher than the price posted on the barrette carousel and the customer even questioned in. The cashier responded that they need to update the sign. The customer was SUPER NICE and suggested that they change it right away to let the customer know. I joked that if it was Publix, the item would be free. After the customer walked out, another employee walked over to see what the price issue was. She then informed the cashier that SHE scanned the price for the bracelet and not the barrettes. I said, So you over charged the customer ...and they asked me to go get her....she was already in the parking lot. Not sure they were pleased with me pointing this out - it was their mistake and now they were going to be inconvenienced. So the overcharged customer comes back into the store and the cashier does apologize to her and asked another employee to do the refund for her (there was 2 more customers to help). Instead of just giving her a dollar back, the customer had to give her name and other information (set up an account) - all because of the error made by the store. This customer was STILL SUPER NICE and PATIENT.While I know the customers mix up clothes and shoes, etc, it certainly seemed to me that some the gals working behind the counter could be tidying up the store instead of visiting up front. Just poor, poor customer service and I rarely recommend this store....

I have five children. So, Ive been to many many consignment shops. For the most part, I love them all. But this one...I was mortified at their prices. You will not find ANY piece of clothing for under $5.50. Not even a simple onesie. I saw a pair of black leggings for $7.00. I couldnt believe it. I have no idea how this place stays in business. I brought in 3 nerf guns that retail for about $40 a piece new. They offered me $6.50 for all three. Not each! I can see now, why it only has two stars. If your looking for a decent consignment shop in this area I recommend Lil Sprouts. Its on the corner of Kings and 60. They are family owned. Very honest people with extremely reasonable prices. If your on a budget, stay away from Once Upon A Child.

Took in a basket of never worn/gently worn clothing. They bought maybe 5 pieces and claimed the other had signs of wearing. When I said that was not true they said they have brighter lights so they can see better then I could at home. Nobody was mean or rude just kind of insulting. They had alot of clothes for sale, but it all looked the same. Prices seemed a little high for used clothing. Might go back in the future to shop for toys.

First off let me start by saying i do not think its okay to bring your infant to work with you. the lady who always carries her son on her back shouldnt be allowed to bring her baby there. she seems more attentive to her son more than she is to the customers. some outfits Ive seen had stains , rips and tears. it takes them forever to go threw the things you have brought in , many times i can hear the ladys talk trash about the person and the things they have brought in. although i do not come here often, i do find a couple of things i like . I rather shop at carters though.

We have the same store in fort myers. This one was okay. The clothes didnt seem and good as they are here in fort myers. There other stuff like play pens and such seemed to be in good condition. If you are looking for children items checking this place out first is the way to go, kids grow out of things so fast, and this is a great way to save money.

Today I quickly remembered why I have not been to Once Upon a Child in a long time. It is so difficult to shop with the employees constantly acting as if you are an inconvenience and in the way. When I was ready to pay for the few things I did find, I went to the cashier area, atleast 5 employees standing and no other customers waiting to pay. They just continued as if I was not there. Very poor customer service.

The prices for clothes and shoes were reasonable; the store was clean and well organized.

Prices are way too high!! I actually googled certain items on my phone while in store and found I could go to Wal-Mart and get the EXACT same toy or clothing brand new instead of used. Two of my items were EXACTLY alike but one was priced 4.50 and the other was 19.99. I asked why as it seemed to me that maybe different people were pricing things and she responded, Hmm, I dont know why but there must be some reason. The reason to me is....The place is a rip off!

They could be a little more organized plus they have plenty of employees but none of them seems to want to come to the register so they make you wait forever

I visited Once Upon A Child on a Tuesday evening. There was a staff of about 4 that night, and not one employee acknowledged my son and I until about 5 minutes after the fact, and we were standing right at the counter in the front of the store. The customer service was not up to par at all. Working in a childrens store, I expected the staff to be at least somewhat friendly, but they were far from it. I will not visit the Brandon location again because of the lack of customer service.

I have to, but hate to agree with the negative reviews here. I dread coming in because one specific staff member is very passive agressive and generally unpleasant. However, you can get good deals now and then especially if you sell and use store credit. I met the owner (I believe it was the owner) on Wednesday morning and he was the sweetest man so its a shame the store has the negative reviews that it does because of staff. There was however, a new girl working who I have to give a shout out to. She was very nice and informed me of a 10% off deal every Tuesday on whatever items you can put in the Once Upon A Child bags (reusable bags, theyre $3). Was never informed of that. I have also had the experience where I was told the most an hour for an offer for the things I brought in. I shopped around, asked for an update an hour later, was told another 15mins, gave it another half hour later, then finally asked should I just come back because the tension was getting akward each time I asked. The staff member looked at me like I was an inconvenience and had an attitude. I left and got called 7 hours later, which is fine, but dont tell me an hour and not update me if things change, especially if Im right there in the store. Hope the owners can figure out why the staff seems so unhappy and would love see the morale go up there.

Love working at OUAC it be 12 years next month owners are Dawn and Jim Weston they are awesome and our team love my job😍🙂

The prices are way to high! Ounce upon a child is cheaper in Naples which is a more upscale area. I was shocked at the prices.

I was basically in and out of this store. I usually go to the one on Dale Mabry or in Largo. This was just as big and selection was pretty large as well. My only complaint is their customer service stinks. Kinda felt like I was an inconvenience so I probably wouldnt shop again unless necessary.

Nice and helpful staff. Great for toys and baby utility items

Traded something in for the first time, and they didnt een pay attention to the size of clothes, associates were talking to each other more than interacting with Customers. Pretty Rude... I know Wesley Chapel/ New Tampa is much better!!!! I will be driving there from now on!

Always a less than tolerable experience! Being a long time customer and then being a seller... Ill never be a customer again. Between the unbelievable disorganization and absolute chaos... I end up leaving wanting to curse them for their inability to communicate among themselves and with potential customers... And rip my hair out for believing that they might get their act together and giving them another chance.

Outrageous prices for used clothes. Found a walmart outfit that was suppose to have 3 pieces to it. They only had one of the pieces to the set and was asking more than what you could have got the 3 piece set at Walmart for brand new same price. Will not shop here anymore.

Still a good place to sell i can find some pretty good items most of the times when i shop there. I do normally only sell and not buy some stores such as target or childress place have better deals on new clothes.

Ive sold her before as well as purchased but hated getting guilted in to not dropping off items because they close early. Either start posting cut off times visibly or just make do for the demand. Its a different story of youre talking about me missing a cut off time that is well known. But I can well within operating times. Its not a close drive for me to come here so it was a total waste of time. Completely disillusioned.

Theyve always bought plenty of stuff from me and are very nice people. No issues here.