Rude every time you call, they’ll charge you for everything, $100 to light pilot light...$100 out of route fee (I live 2.4 miles away from them😠) when we were low but was never told we have a route day when we signed up so we would know when to call to order before getting charged extra. Literally don’t come until after dark, had to call multiple times and talk to corporate for anyone to even tell me I was still on the books for delivery. Prices are ridiculous in winter I would advise buying in summer for upcoming winter. I’ve never talked to anyone who seems they care. This will be the boy year we are with them and would pay more to be with someone who has customer service. No one like talking to someone who’s rude every time you call. No need for a check up email, we’ve given enough chances.

Great customer service! Had an issue with our tank and they quickly resolved it/made it right.

If I could give 0 stars, I would. Long story short, during a home sale, I was never provided with a copy of the customer agreement, even when I went into the business to setup auto pay for budgeted billing (in other words, I never signed an agreement personally. Apparently they allow others to speak on your behalf, which would have been fine had I gotten a copy of the agreement as well). I have never missed a payment with this company. Originally, my tank was filled in December. They came and refueled my tank in February (when it didn’t even need refilled) because their policy states the customer be worry free (this is in the agreement I never received or had any idea existed). They didn’t notify me of the refueling, and on my account, everything looked kosher. They refilled again in October (which I did authorize via email). I was then hit with a $1,000+ bill yesterday because my “budgeted billing” didn’t cover the fueling in February and October and the budgeted period ended Dec 1. If I was notified in February of the charge for fueling, I could have upped my monthly payments to cover the difference. This is sneaky and I would hate for others to get caught in this situation. If you’re getting fuel from them, especially during a home sale, be sure to get a copy of an agreement that you’re supposed to have when they have you come in!UPDATE: I was contacted by someone who was snarky and rude. “ It sounds like you no longer need this fuel and do not intend to use it .” was one of the lines in his response. Well, it’s December and pretty cold and that’s how I rely on heat, and nowhere did I ever say that I didn’t need it. I said it was misleading that your company refuels accounts without customer knowledge and doesn’t update the “budgeted billing” accounts to reflect said refills, making and astronomical amount due at the end of the budget period. Like I said, AVOID THIS COMPANY.