I made an appointment on October 6th 2021 .I was told to be there at 9:00am.I came there at 8:15.The doors were locked and they weren’t there.I called the owner.She told me the mechanic was there.I didn’t see any lights on and the garage bay door and office door were closed and locked.I needed the shop to replace a rack and pinion and a power steering pump.It was supposed to be a 6 hour job total.I was stalled and told they would have it done the next day.I called in the afternoon the next day.The owner told me they would have it done until the 3rd day .I know things happen but a 6 hour mechanic job shouldn’t take 3 days to finish.I went to pick my car up and the mechanic wrote on my bill that I needed to replace my lower steering coupling.If I couldn’t find that part I would have to replace my whole steering column.They were going to charge me $180 labor and they charge service charge fee tonpay with your card.I got a second opinion from another shop that diagnosed it.I found out that the mechanic that replaced the Rack and pinion and my power steering pump had left a pinch nut loose on the rack he installed.This caused my steering wheel to feel more loose than normal to drive.This would have me believe I had to get that steering coupling or steering column replaced if I couldn’t find the lower coupling.The reality is the loose pinch nut that was not properly tightened on my car was the only problem my car had.The other shop told me I didn’t need to replace my lower steering coupling or steering column.I will get my tires realigned this Saturday. My car should be good to go thanks to the honesty of the other shop.Accidents happen but in my opinion it may have been the other shops way to make more money from me for no reason that I needed.It seems their was dishonesty.I wouldn’t take it here .That is wrong to mislead customers to get more business.

Took my car in for 3 things to be replaced the thermostat, valve cover & master cylinder. When I picked up my car the breaks were worse than when I dropped it off. It was also running rough so I popped the hood & quickly seen one problem They failed to properly tighten the spark packs one the screw wasnt even threaded at all (pic included) the rest barely started no where near being snug (cant upload the video I done showing how loose all 4 were). As for the breaks I realized I needed dot 4 not 3 fluid with the traction control & found air in the lines while bleeding them to change the fluid over, now theyre working like they should. Im 44 & used to doing my own work in the past, this was my first time taking a car to the shop & most likely the last. I wouldnt go back to BYOP if it was the last resort after this experience.

Wanted to fix my oil leak and ended up changing every gasket and my thermostat. I paid nearly one thousand dollars for my $600 dollar Buick that means a lot too me. Anyway my oil still leaked and when the car gets to normal temperature it smokes and Ive notice it smells like burning oil. Never did this before. Plus before this I brought in my old Honda got my brakes fixed and had to bring it back due to a lot of squeaking. This is Walmart all over again but they try to fix more! Seems like you should bring a lawyer with you.

I called for an estimate and the receptionist was very nice and took her time to make sure she could give me the best estimate she could offer. Although the estimate was out of my price range, the receptionist did great on her part.

Love the service here they are great

Great service and prices and great people, and theyre local. Support your local mechanics.

Came in for something simple they absolutely messed my car up. what started out to be a $200 fix ended up costing $1000 with me leaving and my car being in worse shape than it was previous. They also put 1000 miles on my car saying that it was to test drive it. No check engine light when I brought it in check engine light when I left. If you want to get screwed over time and time again go ahead and bring your car here if not find yourself another mechanic. They clearly don’t know what they’re doing and who really are just scam artists

Life savers! Thank God for this place I had a trip planned for 4th of July weekend and these folks got my truck in and out quickly mind you my truck needed a lot of work done to the front axles and drive area.these folks are professional and do the job right! Extremely friendly staff. I will definitely be bringing my vehicles here for future repairs. Thanks again BYOP!

Fantastic customer service!!!! Went the extra mile a couple times. I had an alternator swapped out on a vintage Mercedes and they crushed it. Great work! Will use BYOP for some other services on my other cars.

Helpful, fast, good services

Great place to get your car worked on. Really nice people there. Great part is you bring your parts and they fix your car and you pay for labor.

Extremely friendly and knowledgeable....good pricing on difficult jobs

Exemplary service! Theyve worked on our SUV and truck. They price fairly and work to get the job done right. I strongly recommend them to everyone!

I had an LED strip that I put underneath the tailgate of my 2014 F-150 and I needed for someone to wire it so that the white reverse lights would turn on when I would put the truck in reverse. Well, I took it up to this place, told them what needed to be done, and they drove it in and had it ready in under half an hour. I was charged the minimum rate of $37.50 and I left happy and satisfied. They are really nice, too. I had a nice conversation with the woman at the front desk because she saw that I was wearing a University of Louisville t-shirt and hat. We talked while the mechanic worked on the LED light strip and that was that. Theyre the best kept secret in town, but once you find out about them, they dont disappoint.

I know that nice woman took me home and even pick me up .. offer to drive my car to me but I sad no because I know that car is unsafe to drive 2004 dodge stratus 4 door with bad break .. I gone in because of windshield wiper not working and they could not fix it because of programming zero they can do about that .. but I still gave 5 stars because they seen me that day and got fast results,vary honest people ..I did get the car fix reprogram and now work great .pay dealerships $780. :( dealership people really kill the poor class .I well always keep coming backRodney Cobb

I spent over $1100 to receive my car in worse condition than what I had originally took it in for. After three weeks of trying to fix my truck this company told me that it was something that I did to make it where they were unable to fix it. Hence the word BYOP they do not warranty parts. After leaving this establishment I had my truck at another mechanic shop which only took two days and is completely fixed for under $500 and they did the replacement parts and labor the same as this company.

Missed diagnostic cost me $500

BYOP is awesome! They are very friendly and they got the work done very quickly. The prices are fair and they do great work. Highly recommend!

Great Service! Great People!

Clean nice prices god value

Amazing people, and they take care of you. I have been telling everyone to go see them if they need something done on your vehicle. And very nice priced!!!!

The woman that runs it, is as sweet as can be. Will work with you. Definitely using them again. Offered to even take me to work if i needed it.

Bring your vehicle in. They tell you which exact part to buy and how much the install will be. Just bring the part back in after you receive it and they install it. Extremely useful service for those that either dont have the tools or a place to work on their vehicle.

Put my brakes and rotors on my car 🚗 for $60 dollar 🤑 what deal !!!

The owner and Wrench are great, great service. Quick and fast

Needed brakes done for my car quickly. They fit me in and did a great job.

These guys are lifesavers! Stranded in Bowling Green coming home from the Eclipse with a bad alternator. Advanced Auto counter worker referred me to them. They got me in immediately, were honest on repair needs and gave me more help than any repair place Ive ever experiancred. Cathy drove me to get breakfast for my boys, 3 parts stores to find the right alternator and then dropped us at the museum to kill the 5 hours til the part arrived and work completed. I wish these guys were in my hometown - would give 6 stars if possible!

Great service, very easy to work with.

Excellent and honest folks.

Over priced and wouldnt do the work I asked for insisted I needed more done wont go back

Did a good fixed what was wrong.woud go back if I need anything else fixed on a car.

Anything you need done you just bring the parts they will do the rest

They really go out their way to help you solve your car problems

Good people

Good service, Good people