I came from out of state 600 miles to meet my salesman REGGIE WILKINSON. He knew I was flying into BWI. I was prepared to take an Uber to the dealership then as I was getting off the plane I received a message from Reggie informing me, “No Sir, my customers get the red carpet treatment” He was waiting for me at my gate! Totally unexpected and to top it off he picked me up in the vehicle I was wanting to purchase and let me drive it back to the dealership it was topped off with fuel and fully detailed!!! I literally could not find a speck of dust or a piece of dirt on the vehicle anywhere. Once we got to the dealership he never left my side until all paperwork was completed, he actually had it already to go with sign here post it notes. He is an expert at what he does and made me feel very important! His customer service and willing to help are second to none. Reggie and I had been communicating for about 7 days prior to coordinate the pick up of a vehicle that had that I’ve been scouring the US for. Next time I’m in the market for a vehicle I’m going to make the 600 mile flight to deal with Reggie Wilkinson again hands-down no exceptions. I recommend you ask for him by name and you will get the exact same treatment I got. Absolutely the best car buying experience I’ve ever had in my life most times I sit in the dealership for 5+ hours I didn’t even have time to finish my coffee and I was already leaving in my new vehicle. Reggie It’s very polite and considerate and had absolutely all of the issues and concerns I brought up prior addressed and handled days prior to me arriving. Best car buying experience ever! I can’t thank you enough Reggie.

I highly recommend Brad Hamilton and his crew, very professional and very pleasant from the beginning to the end of buying my new car, made it very easy for me even with me living four an half hours away. I am very satisfied with my beautiful new car and I will recommend this car dealership to anyone. They even stayed late and was very helpful and everyone was very pleasant. A big Thank you to Brad and Lee for taking good care of me.

Reggie Wilkinson was my sales rep and I was truly impressed. This was by far the smoothest car buying experience I have ever had. He was genuinely looking out for my best interest and I appreciate him. I will be contacting Reggie, if I am looking to make anymore vehicle purchases. The deal was great considering the market the way it is today. I couldnt have asked for more!

Had a wonderful experience purchasing 2 vehicles today. Thanks Lee for working with us today. It was good seeing you again since we last bought a truck from you 5 years ago.

I really appreciated the friendly and fast service. I was in and out in an hour, which was faster than expected. I also really appreciated the COVID safety measures. Employees and customers wore masks. All around a good experience.

Competent, professional service. Expensive, but the level of service is worth it. Extends car life, gives peace of mind that car will perform safely and efficiently in all kinds of weather and traffic.

Staff is very professional and nice. However, too expensive compared to other Chevy dealers, delayed/long service, and still no car wash which has been advertised with any service. Very convenient location.

Bryan Holly was awesome! One concern, he did not inform me that my car would not be ready until the next day - but he did apologize the next day. The use of the free Lyft service was great.The cost of labor is ridiculous and I will NOT be returning.

I scheduled an appointment for 10/28 @2:45. My appointment was confirmed in an email. On my way to the appointment, I received a call to confirm my apoointment for 10/29 @2:45. I explained that my appontment was 10/28 and I was on my way. I was told that there were no appointments left for 10/28 and I would have to come 10/29. I continued on with the thought that I had a confirmation for 10/28 and I wanted to be serviced on 10/28. When I arrived I was angry. One of the service reps very patiently worked with me to get my car serviced. I did not get his name but he is the gentleman that is directly in front of you when you walk in the door, very tall. He directed me to another service rep, I believe his name was Brian who proceeded to take good care of me. I have never had as problem with my service and was prepared to be through with Ourisman if my car was not serviced. They came through

Absolutely terrible service. I went to the parts dept. no one at the counter, you have to press a button, when then employee comes, he couldnt get rid of me quick enough. Its the the new Covid customer service, no one in these places wants to deal with a customer face to face, instead they refer you to shop on line... I cant wait until someone tells the employees that customer service is not just something to talk about but to actually practice. I brought a Camaro from this Store in 2015 and just purchased a 1SS Camaro at their store in Marlow Heights, that was another poor service situation, never again...

If you want to have fun while buying a car you better come see Reggie Wilkinson. Reggie has been calling me since January and by October we have become like family. When I was ready to buy Reggie layed out the red carpet treatment. The headache that comes with finding the right car at the right price was alleviated because Reggie took the time to listen to what I wanted. As a result this has been the best car buying experience I could ever imagine.

Wonderful group of folks! Joe was kind, courteous, knowledgeable and went above & beyond for an exceptional customer experience! Brian KNOCKED IT OUT THE PARK in finance! Would definitely recommend.

I liked the salesman - Christian. Seemed like a genuinely good guy. The car was absolutely empty - no gas when I went to pick it up. Plus, all of the tires were underinflated. I am spending $28K on a car, respectfully -- I expect much better than that. I have bought Chevys my entire adult life and this was probably at the bottom of buying experiences.

Was there early for my appointment for a recall, was emailed that it would take approximately 30 minutes. However; it took about one an a half hours. When I inquired about how much longer, I was told because I got there early I was put behind other people that had appointments after me. I purchased my car at the same dealership but will never go there again.

Came to this dealership just to see the trade in value of my car and ended up leaving in a Chevy Equinox! Reggie Wilkinson was such a huge help the entire time, having me test drive different cars until I found the one I liked the best, and him and his team got me an amazing price and stayed hours past the time they close. They really went above and beyond and I will definitely come here in the future and recommend them to anyone looking to buy a car!

I had a great experience at OC OF Bowie. Less was very knowledgeable and patient. All around good experience.

While the one associate who assisted me seemed very helpful, all of the others came across very less then professional. The thing that i was most taken back by was the 16000 increase over the MSRP of the vehicle. Apparently they feel that that since supply is limited, its ok to gouge the customer. I would advise looking elsewhere.

Everything was above average until I went to pick up my car in the service bay after I signed my paper work. There was a gentle vacuuming my driver side of the car which I greatly appreciated. And then another gentleman who introduced him self as the QC inspector. He looked under the hood and then removed the plastic from the seat and then remove the number placard from my rear view mirror. He noticed all the bugs I managed to collect on my car and asked if I wanted a car wash. He sprayed the bugs before the car wash and explained why. After the car wash he showed me that my paint needed some TLC and recommended a detailed wash and wax fix the issues.This QC inspector made my day. Every body I came into contact with at the dealership did their jobs and nothing more or less. The QC inspector when above and beyond compared to his coworkers. I was treated like a customer should be treated when you want return business. Thanks to the QC guy I have a reason to come back.

Joe Hart was the best from initial contact, to meeting us before the dealership opened, to the negotiation along with the test drive and final price. All went well and smoothly.

I initially took my vehicle to your dealership because the air conditioner was not blowing cold air. After receiving a call that my vehicle was ready for pick, I arrived at the dealership, paid $1,700, and was on my way. I immediately realized that the air was still not blowing at the appropriate rate. My air conditioner blower has 6 bars of blowing strength. In order for me to feel sufficient cool air, I had to place the blower level at 6. At the level 6, I still did not experience sufficient blowing to both my face and feet. I could only feel the air on my feet.I went back to the dealership to convey the situation, but to also request a loaner vehicle. I was required to wait several days before having any opportunity to obtain a loaner. My description of the problem was exactly as I described initially, not one word was changed. I asked my Service Advisor where the accountability in the repair process was. I also asked if the mechanics are required to test their completed work before stamping the work as completed and the vehicle ready for pick up. His response to me was They are suppose to. I felt his response not only did not address the issue, but in essence was not addressing my question. After a couple of days, I received a call from my Service Advisor that the mechanics could not determine the problem. The next call that I received, a couple of days later was to inform me that the mechanics had found the problem, however a part needed to be ordered. After several more days, I received a call that my vehicle was ready, with a cost of $400 (approx). He assured me that I was not being charged any labor or diagnostic fees. My question then was well what did I pay $1,700 (approx.) for? No answer was given, as it related to solving the problem was given. When I arrived at the dealership to pick up my vehicle, I went to the Service Advisor with the hopes of obtaining information as to the status of what took place, and how the ability to properly diagnose the issue did not take place. He promptly directed me to the cashier. Once I arrived at the cashier counter, I voiced my desire to check the blower before proceeding to return the loaner and making payment. The cashier was able to have my vehicle pulled into the bay, and I could check the blower. Once I returned to the cashiers counter, I asked if I could speak to the Service Manager. She went to his office, and returned to direct me to his office. I explained (exactly as written here), as well as asking the same questions, regarding accountability of their repair process. He called the Service Advisor in, which I had to quote his comment they are suppose to. The Service Manager, who heard my questions, and expressed concern with the situation, was quite helpful. He also asked if I was OK with the dealership picking up the charges due. I agreed that it would be OK and I expressed my appreciation for his handling of the situation. The Service Manager stated his desire to retain me as a customer, to which I stated the cost of being a customer, as I previously experienced a $2,500 cost to have the air conditioner line replaced, $1,500 to have air conditioner doors replaced, the $1,700 to have more air conditioner work done, where the work was less than complete and corrective. Really?? You wonder why I would hesitate to recommend this service department to family and/or friends!

Reggie Wilkinson as an amazing salesman and spent the WHOLE day working with me and my husband to buy the car that we need.

I own GM vehicles. This was my 4th visit to Ourisman for service. The service counselors are knowledgeable and friendly. The waiting area is very clean and has several conveniences. Ive never been dissatisfied with the service but I do have two small complaints. 1). I made an appointment to get a replacement key and a second fob for one of my cars. I made a 6:30 am appointment so could get them purchased and programmed before work. I got there early and was told they had to order the part and I had to either leave the car or come back. 2) They have a TV in the waiting area but it wasnt on. They dont seem to feature wifi either. However, they do have a charging station for electronic devices. When I returned the next day, my vehicle was serviced quickly and to my satisfaction. Ive never bought a car at Irishman. I would recommend this location for service.

If you are shopping for a vehicle and want to be in and out without the hassle, then this is the place to go! Reggie and Brian were awesome!!!!! They are NOT in it just for the sell, they genuinely want to make sure you are happy, you can afford what you’re buying and that you don’t feel rushed or cohearsed into signing any paperwork you don’t understand. Definitely doing business with Ourisman Chevrolet of Bowie again!!!! Kudos to you guys 😉

I brought my 2017 Malibu in for service last week and left with a GMC Terrain. Although I had no intentions on leaving with a new vehicle, I am happy with my purchase. Reggie Wilkinson was courteous and professional. My trade was paid off in full and my service bill was even covered. Although I have previously purchased two vehicles from Chevy of Bowie, Reggie guided me through the entire process from beginning to end. Reggie and the entire team from service to financing have always been very good to me.

2020 C8 Corvette. Needed an oil change. Filters are not available at the quick places. Made an appointment so I could get in and out fast. It took an hour and a half (for an oil change). And it cost me $200. This is really ridiculous. It is clear that I had no other choice or I would have done somewhere else. I will avoid doing this again. But until the aftermarket catches up, I have no choice. The people at the dealer were nice and polite. It is just the way it is.

I had such an amazing experience at Ourisman Chevrolet of Bowie. From the moment I got out of my vehicle and Reggie (Wilkinson) approached me, I felt welcomed. Reggie’s approach, which is authentically Reggie, was integral in helping me to relax and feel taken care of. He worked to get me exactly what I wanted, which has proven to be particularly difficult during a time when it seems like dealerships don’t even have cars to sell. I did not have to settle on anything and I felt like like Reggie wanted me to have this vehicle as much as I wanted me to have it. I can assure you that if you need a car, Reggie is the salesperson you want assisting you. He will not disappoint!

Christian Walker was a great salesman. Even know we couldn’t reach a deal on the vehicle I was considering, he was friendly, no pressure, he exhausted all options with BUSTER UNDERWOOD (manager). Buster was really no help at all. He was adding on a 2 month/2000 mile warranty for 4K, 700$ tire charge and 660$ in non-tax fee’s. Which all are insane charges. However, Christian gets 5 stars and his boss Buster gets a 0 star review.

Absolutely worse experience. Bought a 2017 Chevy Silverado back in January. The truck was in good shape and got a good deal. The issue was they never let the title go and give me hard tags. I waited almost 5 months and nothing. When I called one of the managers told me Im not responsible for managing your finances or bills. The next day I sold the truck back to them because I couldnt trade it for anything else since I didnt have a title. Fast for to last week the same dealership calls me asking who has the title and who did I purchase the truck from. I told the woman over the phone I bought then sold the truck back to your dealership. She seemed shocked. I have puchsed several vehicles from the ourisman group in the last 5 years. Don at the Hyundai dealership for instance is amazing and has always looked out for my family myself. If youre looking for a Chrvy product I would recommend not going to Chevrolet of Bowie.

This is my second time here. The service was OUTSTANDING!! It was so simple to mak the appointment online. Jeanette was a jewel. She was courteous, knowledgeable, professional & beautiful. I will do business with them from now on.

They were Great ; Brad && Joe were big help !

Very professional from the young lady that scheduled my appointment to the gentleman that checked me in at the desk! Oh, and my car was serviced in a timely manner as well😁

Be aware about purchasing used vehicles from here. I purchased one back in January and have yet to receive my registration, title or tags for New Jersey. Ongoing back and forth with title department about tags only received the run around. Currently Im on my fourth set of temporary tags with bo expected date for permanent tags and registration. Will never purchase from dealership again.

Had an 8 AM appointment for oil change/tire rotation and to repair a clank when accelerating/decelerating. Normal maintenance was completed, but they were unable to determine the clank issue. I was not notified of any of this until after I called to check on status. By this time, I was already on my way to the dealer as I had not heard from the service manager. They wanted to keep the truck overnight; however a loaner was unavailable. I informed the manager that I needed the truck back; she informed me that I would need to make another appointment when a loaner was available. As I pulled into the dealer lot, I saw my truck flying out of the parking lot. Seems they were doing a bit of last minute testing, but didnt realize I was there. I was not pleased in how they treated my vehicle. The manager was able to retrieve my truck and processed the invoice. She never mentioned rescheduling and barely looked at me. I sensed she was upset that I came for the truck and probably felt pressure to get it to me, but I wasnt in a hurry and could have waited until it was ready. If a loaner was available, they could have kept the truck for as long as it took to identify and repair the issue.The only reason I am rating a 5 is for the location convenience. Some days are good here, others not so much. Hit or miss on service. I havent decided if I will return to this dealer for the follow up service or go somewhere else. Or just trade the truck in on another make.

Buddy was outstanding: efficient, friendly, and attentive to our needs.

Excellent customer service. I apparently didn’t schedule my service appointment, but they fit me in even though it was end of the day. Great team.

A Geico body shop repair affiliate. Was rear ended at a light, took vehicle there, and was met with great service and professionalism.

I went for an oil change, no complaints at all.

Reggie Wilkinson was an awesome sales person! knowledgeable and sociable, and got the job done thus the car we wanted and needed. thank you again! - Derrick/Leah

Great service at Ourisman. Bob offered a quick turnaround for a tire issue, and one of the porters, Troy, was nothing short of amazing on pickup. He went out of his way to make sure my wife was happy. Massively impressed with the great service.

Colby was horrible. I had to continuously call her to find out what was going on. She told them I had to give check from Geico and they would not release my truck which was false. She called to say my truck was ready and when I arrived it still had marker marks all over it, old equipment in backseat and dust everywhere.

Very pleasant employees from the auto shop to the cashier. I feel that this has been one of the best dealerships I have ever used.

I scheduled service from the myChevrolet app, I got a confirmation by text and email, but the morning of my appointment, I arrive but was told they didn’t have anything in the system for my service, which had me frustrated and my service manager (Frank) I believe was his name could tell and told me they could get me in but my wait time would be longer, fortunately it didn’t extend my wait and they were able to get me in and my wait wasn’t that long, thank you

Good convenience of the Bowie location, friendly and professional staff! Stress free vehicle drop off and completed service pickup . Buddy shared my confidence in the Chevrolet Equinox vehicle dependability! He was patient and clearly communicated my vehicle service needs (work) and recommendation timeline for future service. Buddy Reio my consultant is and will be my go to consultant for all service needs and was an absolute pleasure to work!!

Thanks to Reggie Wilkerson for helping me with my Blazer purchase, he was very helpful in my decision to purchase my 2021 Blazer as well as making sure that I was happy with my vehicle even after the purchase. Thank You and keep up the good work!

I had a good experience with the repair of my vehicle. The service representative was very professional and knowledge. Other staff that interacted with were friendly and helpful. I thought that the price for the repair was a high, but I do acknowledge that it was something outside of a regular repair issue.

Buddy and team provided superior customer service. This location has truly showed me how you should be treated when getting your car serviced. Buddy called me with updates in a timely fashion. He even went the extra step to check my warranty to see if I could get a rental while they had my car. I finally feel like I have a car service that I can actually trust. Thank you Buddy and team Ourisman of Bowie!

Quick scheduling. Fast service. Very friendly. Quick checkout!

Decent experience, the truck we bought was priced per the market demand so there was NO room for negotiation. My only real complaint was that they sunk the hook for the sale by telling us the truck had a promotion for 0% interest. But once the credit was run (very good score btw), they had made a mistake, the promo was on the Silverado not the Tahoe. My BS meter went off but I was too deep to turn back, which is probably something they anticipate. Oh well, love the truck and otherwise the dealership was great, very quick process and very nice people. My advice, if they offer this to you get it in writing before sitting down to finalize the deal.

It was a pleasure working with Reggie Wilkerson on the purchase of my new truck. Reggie went above and beyond to accommodate my needs.

Excellent customer service. Bob kept me informed and answered all my

I had the opportunity to due business with Mr. Lee Putney. He was excellent. Didnt rush us, and try to put us in what he wanted. He listened to us and gave us exactly what we were looking for.

I was very impressed that you did an excellent job in such a short time. I didnt think Iwould get my car back so soon. If you repair Lincolns, I will be bringing my 94 LincolnTowncar in soon. THANK YOU SO MUCH!! I meant to check excellent for # one.

They didn’t have a lot of cars and they didn’t Give me the quote that they said I was approved of by the bank. I wasn’t happy with the service but my salesman was awesome. And I love my Equinox 2021 premier.

Just purchased a vehicle here. Fantastic service from sales guy Dwayne. Easy to talk to and went above and beyond my expectations. Flew up from 6 hours away and was in and out within 2 hours. Would travel again to do business. Go ask for Dwayne.

My first use of this vehicle maintenance service provider fully met or exceeded my multifaceted stringent expectations, for efficiency, quality, and professionalism. I felt I was dealing with very technically knowledgeable folks, and experienced superb customer care. The best way to convey my satisfaction is my decision to immediately take a second vehicle in for service.

Service advisor Gerry did a great job getting my vehicle serviced. I had an important engagement to attend. Gerry kept his word getting the sevice work completed in the time frame he committed. I appreciate his hard work and professionalism.

My salesman, Reggie Ekloff was super knowledgeable and helpful in my purchase. I recommend him to my friends who are in the market for a new vehicle. I have used the service department two times and both times a very good experience.

Starting from the sales man to the Manager they are amazing. This dealer made me feel at home and made the buying process easy for us. A+ service all around.

Gerry my service tech was excellent through the entire process. He kept me informed during the whole process and was very professional. I will use Ourisman Chevy of Bowie for all my future repairs, services and purchases.

Kudos to this dealership! Had my vehicle serviced here several times and I’ve been pleased each time with quality service. I’m especially grateful for Mederick and his going above and beyond customer service and support. For sales, I can’t speak enough about high level of service Dwayne provides. He looks out for his customers, gives it to you straight and doesn’t place pressure on customers. Thank you!

No diagnostics capabilities whatsoever. Two problems with five “ solutions “ and, of course, only two were real solutions. You did the right thing this time as opposed to some years ago when you insisted on payment for a non-solution and I caved and left you for a number of years. That was in the reign of the previous Service Manager. The current one did the right thing and reduced my bill for all the non-solutions- $2,214 to $987. But, you had the car for almost a month! You need some diagnostics capability- clearly- FULL-STOP!

Great service in a timely fashion and utmost transparency. Never had service like this at other garages.

Great parts dept...cassy is the best in service dept...love their Mechanics!

Darren who works in the collision dept. is absolutely amazing! He worked with me and my father and he was very kind and respectful and was there for us no madder the time or questions we had. I know now where to go if I ever have any issues with my vehicle. Thank you again Darren, God BlessRespectfully,Brittany & James Matthews

Kept me informed each stage along the way of my vehicles repair

Took my truck in for an oil change and a tire rotation. They completed the oil change but did not rotate the tires. This after writing it in the night drop envelope and telling the tech that called me to confirm the services I wanted performed.

The courtesy shown by all of the staff members in the service department is outstanding

I was able to get my car worked on at 7 and I was off to work before 9

When you are ready to buy a car come to CHEVROLET AT BOWIE and look for REGGIE WILKISON, he is a great sales person he will help you out on your purchase, he helped us out alot also he took extra time to explain to us, he was integral in helping us to relax and feel care of and he work hard to get us what we want on price and the car we was looking for, i will recommentd REGGIE to anyone and if have to get anothe car i will come and look for him again, great costumer services was provided from him to my family...

I am very satisfied with the quick service that you did on my vehicle. Everyone there was nice and helpful. Keep up the great work

I’ve been there a few times before I got my truck and the experience has been great each time I brought my daughters 2020 impala. Look forward to more great experience dealing with Ourisman Chevrolet of Bowie.Thank you,Debra Jones Wallace

Bob (Robert) is outstanding!! Excellent Customer service skills!

I was treated with courtesy. Although the repair took longer than I was prepared for, the dealer took me home and when the car was finished, arranged to pick me up and return me. I thank all that were involved.

At the recommendation of my insurance company I took my damaged car to Ourisman Chevrolet of Bowie. They were informed that I selected them to complete the repairs. Mike set a time for me to bring the car in for an evaluation of damages and after looking at it told me approx. how long it would be in the shop. When I got my car back it looked brand new, cleaned and washed. The repairs were perfect. Im am most satisfied.

Kane, my salesman was Great! Professional and knowledgeable. Chad, my finance manager was great, very professional and nice. Mike C, sales manager (sorry of I have his position incorrect) was very professional and ensured I was happy. It was a great experience!

Always like the people and service but realized Keith, my original service rep since I bought my car had left for more $$ Such a loss for Ourisman. He was the best. You have new reps - not as impressed.

We had a wonderful experience with Ourisman of Bowie! Dwayne, our sales rep, worked tirelessly to find us exactly what we were looking for and nailed it! Buster was understanding of our needs and made sure we left with what we wanted. Shane in finance took time to answer any questions and was friendly engaged through the process. Could not be happier with our decision to use Ourisman of Bowie for our new Tahoe!

Dennis was personable and professional. He pleasantly explained repairs to be completed and what I should expect. After the repairs were completed, he took me to the payment office (rather than send me). He walked me to my car and showed me the completed work and explained the warranty conditions. The work was satisfactory.

After much consideration about who to trust with the task, my fiance took our 2009 Chev Corvette Z06 with only 13,500 miles to Ourisman Bowie dealer only to have them assign a non-certified mechanic who overfilled the car with oil and had it smoking like a freight train. They then had to redrain, refill then drive the car (who knows how) to blow it out. Bring the car home showed oil on the side mirrors, front spoiler and rear quarter - on a card kept immaculate and cleaned/garage after every drive! This is how a reputable dealer handles a car (no matter the model) only to then keep saying it will be okay. Even on a car where no discount applies, first visit or otherwise this doesnt cut the mustard! An indepth email was sent to the dealer Service Manager who again could only apologize but knew I wanted all on record because any foul up of plugs, codes or lights not seen before was going to cause a problem brought right to his desk!

Cant believe you have the two service advisors I encountered this morning greeting your valued customers. Rude disrespectful, and obviously dont understand the value of a repeat customer. The work performed was good, diagnosed the problem and fixed it

I would recommend Omar. He was really great and I know he worked really hard to help us get a car. I wouldn’t recommend the dealership so much as they did falsely advertise their cars to get us in the door. We had to do a good bit of haggling with the manager with our 10 month old son there. Eventually my husband had to take the baby home while I finished the process. The reason we didn’t leave and go elsewhere was simply because we didn’t have the time with a small child to go from dealership to dealership as we had already sold my other car. Omar was great. Overall, wish our experience would have been better. The only reason I’m giving a 10 is so that Omar gets the credit. Not the dealership.

Check engine light appeared a week prior to this recent visit. Took my car for service to Koons Toyota, where I had purchased it. They ran a diagnostic, determined the car was burning oil, but could not service the car because it was a Chevy. Brought it to Ourisman 7/5. Diagnostic could not be done. I was told to return after driving 1000 miles or when engine light came on.On 7/11 engine light came on and remained on. I was able to get an early appointment on 7/13. Diagnostic was run and car was repaired and ready a few hours later. I am pleased how quickly service was done this second time and how quickly and efficiently Jeannette Derry and Medric Mills worked to resolve the problem. Thank you.

Purchased a car from here, 2021 Cameron SS. Very often the car wont turn on unless I jump start it.Took it the their shop once, they said they fixed.A couple of months later - same issue.Dropped my car in today, they gave no time frame of when it will be ready, the service advisor said he will call me back - never did.I called again today after 6pm - spoke with service manager who was useless and all he could tell me was that my service advisor was gone for the day.How about a Loner? - They dont have any.

The staff at Ourisman Chevrolet are incredibly knowledge and considerate. They worked with me to accommodate my pricing needs while providing me with high quality used vehicle at a price that couldnt be beat. The team of Reggie and Reggie were fun and engaging making the buying experience relaxed and stress-free. Thank You!

Bob was very helpful in that he gave me a credit because he miss quoted my estimate.

I was working in Bowie the week of June 14. At the hotel all 4 of my factory 22” wheels and tires were stolen along with a broken back passenger window on my Silverado. This happened on Wednesday. My experience dealing with Ourisman Chevrolet gave me total satisfaction. AAA couldn’t help me out but Oursiman did. They made arrangements to have a tow truck come out with 4 spare wheels and was able to bring it to there place.They were very professional and was able to get the original tires, wheels and repair the back window by Friday so I can drive back home to New Jersey.

My first time going to this dealership and I was very satisfied with the service, they were very helpful. The service person I worked with name is Gary Jackson, he was patient, professional and very knowledgeable, he answered all of my questions, I will definitely use this dealership again because good customer service is a must for me.

I was waited on quickly. My advisor was very friendly and effective. My service was done in a timely manner. Got my vehicle back with no damage and everything looked properly done.

I was given a 10:30 am appointment my truck was not taken back for diagnostics until 11:30 a.m. You would think I took my car to a Mercedes-Benz dealer based on the per hour labor charges. They recommended that I repair four items. I was charged 1 hour to repair each item for a total of 4 hours when the items could have been repaired simultaneously in less than 2 they charge like the items were repaired in consecutive order and I dont believe that.

Great experience with my service advisor during my recent visit. I previously had a few disappointing experiences with the dealer. OC is starting to earn my trust back.

I have to admit my recall went quite smoothly! Gary was the representative who kept in touch. He was very honest told me what had to be done and he had 4 recalls done in one day even though I was told it would take the whole weekend. They went above and beyond and Gary kept in touch through the whole process 5 stars from me! Good work Gary! And thank you!

Clean, quick & did exactly what they said they would.

Jeanette was very helpful, she informed me of coupons that I could download and use to help with the huge bill for 60K mile maintenance. Though I was prepared to take the hit the coupons helped out tremendously! Thank you

Very pleased, didnt require too much effort at all.

The wait was a little longer than I would have liked by my service advisor Jeanette Derry was a professional and took care of my concerns. It seems like every thing is so expensive lately but I dont mine paying if the service is outstanding. Thank you to the service department.

Mix up with a part order, no fault of the dealership. Felt they did what was in there power to remedy the situation, even provided me with a courtesy loaner car. All in all they did a fine job with the hand they were dealt. Thanks to Gerry Jackson & Derrick Klein continue to remain the professional you are.

Joe was an exceptional sales associate. Your dealership is lucky to have him. He was polite, professional, and a pleasure to engage with. He made the process flawless and both the dealership and I agreed to a fair & balanced trade. If I werent moving south to the Carolinas after retirement, I would definitely purchase another vehicle from Joe. I will promote your dealership to friends and family. Regards, Aaron Maisano

ABSOLUTELY TERRIBLE! DO NOT USE THIS DEALERSHIP FOR SERVICE!! The mechanics must not be certified. I took my vehicle here twice in one week. They messed up my A/C system; said it needed a condenser and replaced it. The A/C still did not work properly. It is a new SUV. I ended up taking it to another dealership and they got it right. 👎

My experience with Chevrolet consistently entails being overcharged for minor work on my vehicle. I was stated and estimate of $2,200 for work, where another trusted mechanic, quoted a price of $500. While I understand it is a labor intensive job, the issue with my car was a known and consistent issue, which seems to be a manufacturing issue, and should be on a recall list. It is saddening to see that Chevrolet is dedicated to overcharging customers, even in times such as these.

The service department is inefficient and not customer friendly. When purchasing a new vehicle, they left off $4k of options, then there were 2 recalls on a brand new vehicle. It took us no less than 10 phone calls just to get service set up. Once the day came for service on our 8 passenger vehicle, we were given a small electric car as a rental for the day. Now we cannot even transport our entire family around today. Worst of all- this “rental” was part of the Ourismann Promise we were forced to purchase for $1k when buying the new vehicle. If you don’t buy the “Promise” they won’t sell you the car. Finally, said the car would be ready by 5. 2 hours past when it is due to be finished, we still do not have our vehicle back. Never buy or have your vehicle serviced by Ourismann.