I went in and picked out a remnant carpet on Tuesday. I was told they would put it on hold for me and that I could not have an estimate for it until they came to measure my room. They came the next day and measured and found it would fit great. I was told I would receive a bid Thursday. I didn’t so I called Friday. I was told that the remnant I picked was sold and was not available. That it had actually been sold and just sitting in their remnant section for 3 years. This is bogus and they are not ethical business people. I consult for retail businesses and recognize when someone is being dishonest and unethical. I would not recommend using their services.

Everything about Kay Riley was beyond superior. From helping us choose the right color and best flooring for our needs, to install, to a repair a year and a half later, it was all fabulous. When we needed some small repairs done, their owner, Gary, came to our home and personally fixed it. He was here several hours and didnt charge us....and he was delightful to chat with. We love the quality and customer service from Kay Riley and will definitely be using them again in the future!

I love the service and quality of products. They have done flooring in a couple rooms in my house and its been fantastic every time. They also have the latest and greatest products.

Kay Riley did most of our main floor, including marble, tile and hardwood. Excellent on-time service, very reasonable prices, and we’re delighted with all three surfaces. The hardwood installation was tricky, and they did a magnificent job on it.

Very friendly staff, exceptional work. I have done business with them for years, no job too small or big. Very reasonable and always willing to go the extra mile. I just had them do a trailer with some unusual requests and as always they handled it great. I will continue to do business with them until my ending or theirs!! Thanks to everyone there!!

We had our wood floors sanded and stained, new wood floors put in, and carpet put in our bedrooms and I have mixed feelings.We worked with Carol and she was AWESOME. Serious kudos to her for her customer service.In regards to our wood floors, they matched the old floors to the new floors flawlessly. Their guys that put the floors down were very nice, and the color is beautiful. The crew did leave a huge mess (stain rags in our bushes, all of their garbage including saw dust went into our full recycling can), and they had some wonky cuts and some areas that they didn’t extend the floor all the way so I’m going to have to be creative with my toe kicks and baseboards.We had our floors done in late September and I have since noticed several areas that the wood filler has sunk, exposing several gaps between the wood planks. There are also some areas that are a little high, and I can feel the edge of the board if I step on it the wrong way.I will say that they did send someone out to look at a few of the areas that were not repaired by the wood floor guys, which I appreciated. But there were only two small areas that I had noticed at the time.We had three small bedrooms that needed tack strip, pad, and carpet. One guy showed up and it took him several days. On the last day he said that his vacuum died so he wouldn’t be able to vacuum up the loose carpet fibers and offered, as compensation, to fix the carpet on the stairs that the wood floor guys messed up. I also noticed that in the entryway of the doors you could feel the tacks on the tack strips, so we have had to adjust that on our own.We definitely paid more than we would have going with a big box store, but I was comfortable doing that because I want to support local businesses and had heard such great things about this particular business. That being said, we are putting in new carpet in our basement and we have decided to go with another local business.

I recommend Kay Riley to everyone! Had an issue with a scratch on a new floor and they were there the very next day to fix. Very honest and on time. A family business thats been around as long as they have, you know its going to be good. Thanks!

We had a great experience. The sales woman was awesome and helped us pick the perfect tile. Very friendly and willing to help even for our very small project

We have had 3 different homes and Kay Riley laid the carpet in all 3. They are wonderful to work with. They have one of the largest choices of carpet, wood flooring,tile for kitchen or bath. And the prices are as good if not better than others carpet stores.

They did the carpet and gym mat flooring in our home and we couldnt be more pleased. Staff was very professional and easy to work with while offering competitive pricing. Install was great and finished a day ahead of schedule. Would highly recommend them!

Their selection and professionalism was incredible. Its obvious to me they have been around a while. But, it was their personal approach that inspired us so much! We REALLY feel like we have made the correct and informed decision now. We love how our place turned out... Its amazing!!!

We had some kind of difficult spots in the floor installation in our home. When it was finished there were some room transitions that just didn’t look right (colors and width of materials). Gary came out and not only reworked the room transitions (they look so much better) but came up with an innovative way to make a strange sloping spot in the utility room floor look really professional. We appreciate their willingness to make sure we were happy with the result.

We have remodeled several houses and have used Kay Riley for our flooring needs every time. The showroom is beautiful, the staff are knowledge, and the installers we had were very skilled professionals. Deciding on the wood floor for our most recent remodeling project took a lot of time and thought and we spent many hours in the showroom, evaluating all of our options. The Kay Riley team was incredibly supportive through the whole process and we couldnt be happier with how our project turned out.

My experience with Kay Riley Flooring has been first rate. They took care of me from start to finish. I love my hardwood floors and how they look in my home. I would recommend them to anyone searching for flooring needs. 👍

I absolutely LOVED Kay Rileys workmanship and customer service. They laid hardwood in my home and also laid some carpet for me as well in our bedrooms. They redid the flooring in my entire home They did an impeccable job! They helped me pick out all the colors and their customer service was marvelous! I will never go anywhere else! Thank you Kay Riley Flooring and design.

Terrible customer service and communication. I never knew when the contracted workers were going to show, Kay Riley was completely out of the loop and unorganized, and no one takes ownership. I am constantly frustrated by their lack of communication and I would NOT recommend their services.

I have purchased carpeting and flooring no less than 4 times from Kay Riley. I have found a couple items that are important to me. Their cost was less than other places that I had considered. Their install people did a great job in installing the flooring on time and making it look great. Every once and in a while you find a company where you really like doing business; this is one of those companies. My wife and I have been absolutely delighted with their value.

We placed a very insignificant order for some luxury vinyl flooring. It was a very small-ticket item for them. Through no fault of theirs, their supplier messed up and we were inconvenienced a little. Kay Riley & Co. went out of their way to make this up to us. Every time we have dealt with them it has been 100% positive. They have the best customer service of any company Ive dealt with for a long time.

I was SO impressed with Kelly at the Clinton store. She even came out to my house to help me pick out the right carpet! I love the small close knit feel, with a HUGE selection. Thank you Kay Riley! I will be a returning customer for SURE!!

Kay Riley has been great to work with. Their pricing is extremely competitive, their customer service is great from start to finish. I strongly recommend them.

I went to Kay Riley based on a recommendation of a neighbor (based on their experience a few years ago). Kay Rileys attention to details from ordering, scheduling, and installation are horrible. Seems like all they care about is taking your money. We paid extra for premium carpet and received horrible service, installation and follow through. To this day, we still have installation issues that have not been fixed. The owner of the company even came to our house and yelled at us - professional! Amazing how little respect they have for the customer when it comes right down to it. Like owner like employee they just dont care. I would highly recommend that you look elsewhere for the service and quality that you deserve. It is my personal goal to steer anyone I can away from using this company. Buyer Beware!

Excellent staff, very friendly and helpful throughout the process. Staff in the store, measurement, and installation. We re-carpeted our entire home, it was a great experience. Great selection, great people, highly recommended.

Great flooring company. there contractors are very hardworking and do a real good job cleaning up after them selfs

We have used Kay Riley on 4 different occasions now and we are still very happy with them and the products they provide. Their prices are very competitive, we have had carpet and hardwood installed and each time we are thrilled. I also love that we are supporting a small business rather than a big box.

I appreciate the attention and expertise I experienced at Kay Riley. The staff is knowledgeable and very helpful. They were good at showing me an overall perspective of what I am trying to accomplish in the rooms I am trying to redecorate.

Love this place. The carpet installer was fantastic.

Great product however, unprofessional install and lack of communication. My flooring could look better.The owner Gary came out and honestly tried to resolve the issues but you cant reinstall without starting over.

We finished our basement and used Kay Riley for the flooring. They did an excellent job with the detailed tile work in the bathroom. The patterned carpet was installed perfectly. They have great installers and the office staff was really helpful in helping to pick the carpet.

I had a bit of a rough time with this company and customer service, but Gary Riley, one of the owners, called me and was extremely nice. We worked through my issues and I feel much better about it. I wish all of their employees were as professional and personable!

I called and needed a piece of carpet for our truck bed; they told me they would check and call me back. I received a call back within 10 minutes and they had exactly what I was looking for for a great price. They cut me the piece and even helped me out to my car with it; above and beyond customer service.

Very nice people. Great selection.

Amazing service, best quality, nicest people ever. They were very prompt, honest and have taken care of all of our familys flooring needs for two generations now. I even worked for a competitor and still recommend them.

Friendly, helpful staff. Great family business with all the name brands and competitive prices. Free estimates.

Ive been using KRS for 15 years and my parents used them long before that. I always go back because of the quality of their products and installations. They also have a level of service, experience and knowledge that is hard to find anywhere else.

Both very good service and not great service. I do think there is some honest trying here, but we had large problems that were handled with a high degree of unprofessional installation and severe problems with communication.

Thanks, Megan, for a great experience. Ive carpeted 2 houses now, and have used Kay Riley both times. Always professional and concerned about my satisfaction.

My fiancé and I just purchased our first home (overwhelming is an understatement). We checked out Home Depot, Lowes, RC Willey, and even a few other small flooring businesses. We went with Kay Riley and boy, did we make the right choice! From the knowledgeable sales people to the polite installers-- they were great! I was nervous about a few of the seams turning out with the carpet we chose, but they turned out great! What seams? ;) Gary Riley, one of the owners, even stopped by to see the work. Such a nice and honest company. I look forward to working with them when we finish our basement! I recommend them to any homeowner. Thanks!

Talked to Gary. told him time frame for the job was the biggest priority. he gave us a price with that in mind and we confirmed and told him we would pay it if he could do it in the time frame. he agreed. time frame was 6 days. they took 31 DAYS to complete. my closing was delayed because of it. excuse after excuse. product delays 3 times( order enough the first time) to many other jobs(bad time management) grout is already cracking after 2 months. i made him come to the house to pick up a check and show him the mess left after. he picked up a check walked down my front walk and spit on my yard while leaving. make them sign a performance contract and you will see them head for the hills. buyer beware.

We used them for our home remodel and business office remodel and they had fabulous service and were great people to work with. Highly recommend.

This place was terrible. My husband and I went in and spent at least 15 minutes walking around, no one greeted us, asked if we needed help, they looked over and completely ignored us. My husband is a repeat customer, this was my first time. Never would I ever recommend a place with zero customer service.

Quality and schedule are crap. They were given multiple chances to redo their shoddy workmanship and I finally cut them off of chances. Gary Riley himself inspected the work multiple times and agreed it was not professional quality. He dropped the ball on multiple occasions, and inspected it after the last goround and said it was fine, but admitted that all promises were not met..... GGGGGRRRR!

Thanks for the help.

Great customer service

Thank you so much for the excellent service

The best

Amazing!!!