These guys were amazing!!! After dealing with a debacle from the apple store, and not getting my battery replacement in my phone, I called the Mac Shack to ask if they did these repairs. Magically they had a same day appointment so I didn’t have to drive back home (I live 30 minutes from Boulder), and they got the repair done right away!!! And my phone is good as new 😻And they were the kindest fellas, Dash and I didn’t catch the other fellas name (sorry about that) are absolutely amazing! I highly recommend!!

I CAN NOT say enough about how amazing my experience with The Mac Shack was, specifically Eric, one of the managers. His tech knowledge and customer service were OVER THE TOP. Im referring everyone I know! Apple Genius Bar looked at my Mac and said my logic board was dead. They referred me to a place where Id have to ship my computer and it would cost $2000 for data retrieval! Before I did that, I brought my MacBook to Eric and he solved the problem for free! And he spent a lot of time explaining it all to me so I understood what was going on, how to avoid the problem recurring in the future and telling me how to handle it if it happens again. I cant say enough!

I went into the store with a broken MacBook Pro, thinking I would need to have my hard drive replaced. Dash opened up my computer and did some diagnostic work. Within 15 minutes, he had my computer up and running again, functioning perfectly. No charge. I have been a happy customer of the Mac Shack going back to the early 2000s, and this is why- excellent, friendly customer service and a very knowledgeable staff.

Best tech experience ever. The Mac place across town wanted $90 and 3-4 days to assess my Macbook Air. Mac Shack had it assessed and repaired while I waited for only a few minutes and for a price that Im certain cant be beat.. Thank you!

I have not even gotten my mac back from the shack, Jack! However, I will post my review now because my wife and I have used them for decades, since they were on the Hill, and though they have jumped around, location wise, their level of service has remained steadfast. There is no other choice.

Made my day! Last time I had taken my laptop to an Apple store for a battery replacement they had not properly tightened several screws in the bottom. After stoping by the Mac store for what is a simple remedy, was told I not only needed an appointment, but would need to pay them for replacing the screws they had not properly installed. Luckily, took my computer here, they simply added the missing screws, and kindly answered some questions about Apple products while I waited. Skip the actual Apple store and same time and money here.

*repost* I visited these wizards over a year ago while on vacation when my Mac Book wasn’t working properly. They got me up and running again and I’m still going strong today. Thanks team!

Connor helped me figure out how to take a Very important call with super limited time and a very broken phone screen that didt allow me to unlock my phone. Thank you for the quick hack SO GRATEFUL for Mac Shack! Awesome expertise there.

Really awful customer service! Went in to have a laptop assessed for trade in value— was told I would receive a call within 2-3 business days but after no missed calls or voicemails after that timeframe and many failed attempts to reach the store or any employee I was forced to visit the store. When inquiring I was met with an employee who told me to “learn how to use my phone” and then after a refused explanation of the trade in value a “forget it, I’ll go get your junk computer.” Highly shocked by these reactions, I left and will never return. No one will ever be referred to this chain of stores by me, especially this Boulder location!

Its a great shack

The folks here were able to resurrect two brand new MacBook Pros that wouldn’t power up overnight.

These guys went an extra mile and fixed my old laptop that was technically just out of warranty. Great service. Recommended.

Had a great experience with Mac Shack doing warranty work on my Macbook Pro. The tech Connor really did a great job and my computer is once again working like new.

Cody, Eric, and Julian were extremely helpful, understanding, talented, and professional. Not only did they fix my damaged computer in less than 24 hours and call me immediately when they opened to tell me the news, they were also always willing to answer my lengthy and somewhat worrisome questions. Mac Shacks employees are extremely thorough and experienced, more than the Apple Store. Additionally, their prices are extremely modest/reasonable. I am absolutely going to recommend Mac Shack to my friends and family. The Apple Store can take up to two weeks to fix computer damages, even if you have apple care. Therefore, everyone should go to Mac Shack because its cheaper, faster, and better service!!

Was in a pinch yesterday and needed assistance. I went into The Mac Shack and waited less than a minute to be helped. The gentleman took a quick look at my computer and was able to resolve my email issue within minutes and got me out the door. Will recommend The Mac Shack to anyone that doesnt want to feel like an idiot(like I have been treated before at The Apple Store) and is treated with respect.

Great place to get your MacBook fixed. They even have some mac related accessories that are new. Great customer service. Located conveniently not far from Lees Hill in North Boulder. Drive safe yall.And please share the road, thank you.

Eric did a fantastic job replacing my iphone battery! He even cleaned the lint out of the microphone. Id definitely go back to the Mac Shack for repairs or to buy refurbished equipment. Thanks!

The staff is friendly and genuinely expresses concern to get you the best deal for repairs. Definitely less stressful to stop by here than the Apple Store!

Friendly and very knowledgeable. I was given good advice and options regarding the best for my computer needs.The prices for repair are very reasonable and affordable.Thank you

If you live in this area and are an Apple user or a potential Apple customer, I strongly recommend paying a visit to this store especially if you want to get an Apple product repaired or examined. The staff is extremely friendly and professional and I recommend talking to them instead of approaching the Apple Store in Boulder (where getting an appointment was next to impossible).I was in Boulder for a few days and was experiencing several problems with my 15 MacBook Pro. I took it in to The Mac Shack and the folks there inspected it more thoroughly than an Apple Store might have. I was very impressed with their professionalism.

Very sharp folks that work with exceptional customer service. My situation with my laptop was pretty complex and hard to describe but these guys took the time to sit down with me and work through my issues with my laptop. There were very kind and very helpful. In fact, I wanted to take the whole office out for beers afterwards. Thanks again for your help and Id highly recommend this shop.

Worked with Will to process a warranty. Highly knowledgeable and pleasant to work with.

I have brought my Macs to the Mac shack for years and have had nothing but excellent +++++ experiences. They are honest, expert at what they do and super friendly. What more can you ask for? Thank you for all the years of help and happy holidays too! Steve

I have taken my 84 year old great-grandmother here a couple times for help with her Mac laptop and each time we have gone here they have been so patient and polite to her. Any problem with her computer they have solved quickly and efficiently. I appreciate you guys at Mac Shack so much!

AWESOME MARTIN SAVED THE DAY! After getting messages on my Mac off and on for the past 2 years about my disk space being almost full, and having gone to the Apple store, talking with Apple Care people, and doing online chat with Apple, Martin was able to figure out the disease in 15 minutes. A strange bug that stored everything in my DRAFTS folder that was eating up storage like crazy! He was pleasant and polite, and supremely helpful at eliminating my mania. Id recommend The Mac Shack 100%

The Mac Shack staff are so helpful and they know all the inside info from apple. I shopped around for a price on a battery replacement for my 2012 mac and they were the only repair shop that knew only replacing the battery and not the entire top case could cause problems and were able to get me a free top case part because my 2012 mac was a eligible for it through apple. Smart staff and one of the only apple certified repair shops around, definitely worth a visit if youre looking around for repair shops!

Superb, professional and helpful service. I was passing through Boulder from Savannah, Georgia on my way to Summit County and needed to extract data from my old, collapsed Mac and transfer to my new one. The turnaround time is normally 3-5 days. To save me having to stay over they got it done in 4 hours at an incredibly reasonable price. Much appreciated. Would recommend them to anyone.

These guys are best. I dont know why anyone wastes their time at an Apple store when the Mac Shack is an option. Smart, knowledgeable, helpful and friendly - this crew can do anything. Maybe Ive just hit them at the right times but Ive never had trouble finding parking and Ive never had a wait to be helped. Its so nice to have Apple experts keeping all of my i tools and toys up and running. No pressure to buy anything and Ive never felt rushed by them. They will endlessly answer all of my questions. This is quality customer service. Thanks Mac Shack!

The Mac Shack is an outstanding operation built on excellent customer service and technical competence. I brought them two distinct jobs to perform at the same time. They explained exactly what they were doing, why they were doing it, and when they would do it. They communicated throughout the entire process and delivered; turning one job around within hours, allowing me to retrieve my computer the same day. Customer service at this level is increasingly rare. My experience was great, I happily recommend them.

Best technological repair service I have received in a long time! The man helping me was extremely accommodating, diligent, and efficient. He was able to fix my laptop in less than ten minutes, which was impressive, considering that he had never encountered the same issue before.I highly recommend this place over the Apple Store!

These guys are so kind and helpful. They went out of their way to teach me about my machine and tried many techniques without charging me anything. I would highly recommend anyone with a Mac try this place before paying lots anywhere else.

Incredibly helpful and accommodating and will save you a bunch of money compared to going to the genius bar at the Apple Store, if your warranty is up. Sometimes will have you try things at home and sometimes have you bring it in and will fix it at the counter no charge. Other times you do have to leave it but they are good about calling if there are updates and about getting it back to you as quickly as possible. It is easy to park in the lot across the street and pay a dollar or so or can just use street parking. If you have to wait for your computer there is a great coffee shop just next door.I have been many places to fix Macs these guys are the best to work with!

I just wanted to share with you the Great service I received from your team at The Mac Shack Boulder. Specifically a young man named “Will”. He was courteous,very helpful with my questions, and was prompt on the servicing of the issue we were having with my Dads computer. I had first gone to the Apple Store at 29th St to get help with the issues with my dads computer. Needless to say they could not help with the issue because my Dads computer was obsolete and out of warranty, 2011 MacBook Pro, they did suggest the Mac Shack for possible fixes. The computer only needed a new battery and an up grade to its hard drive , which “ Will “ gladly explained what I needed and stated it would take about three to five days for repair. This was on Monday 3/2 . That was ok since I am in Boulder each week and could pickup at a later date. I live up in Greeley. He ended up calling and leaving a message that our Computer was completed the very next day. Wow, What a turnaround on repair. My Dad is 85 years old now, I am Thankful he still can operate a computer and he was very pleased about the speed of service. The computer works perfectly and is a lot quicker in performance. Thank YouThank you again, I have owned apple computers and iPhones for a long time and appreciate knowing I can come into the Mac Shack in Boulder to have repairs or questions handled competently and promptly.

Excellent business! They have the new equipment for the early adopters and the state-of-the-art-junkies, but, more importantly, they continually fix and refurbish our older apple machines. As apple continues on their path of increasing disposability of their equipment and their computers become less and less serviceable by users, the Mac Shack has extended my ability to repair, and continue to use, my machines at a fraction of the normally exorbitant upgrade costs. They are all apple mechanics more than sales reps, and, for a run-it-into-the-ground type of user like I am, theyre the perfect resource.

Great guys- really nice and cleaned my lap top for free in addition to helping me with a gmail download error, all free of charge. They also have great used and new products and will help you find exactly what your looking for. Overall great experience.

The folks at Mac Shack were terrific! They quickly diagnosed and solved the problem I came in for, and solved a few others as well. My computer is running more smoothly than it has in a long time. I highly recommend them!

Thank you Mac Shack!After spending hours on the phone with apple support for something a genius did in a previous appointment they were unable to help. I was at the end of my ropes and Apple recommended The Mac Shack. I thought well if they cant help its over. I came in and was helped by a gentleman right away. After explaining my situation to him it seemed a bit over his head. He went to go see if he can ask some of the techs for advice. A few seconds later another man came out. Cody introduced himself and was really polite. He listened to me vent and before I could finish he fixed the problem.... Best part! he didnt charge me anything! I was astonished that hours with apple and they couldnt fix it but he could in seconds. I will be recommending them before Apple anytime my friends are looking for help!

My company had a collection of iMacs we no loner needed because we were updating everyone to laptops. We had neither the time nor the desire to deal with wiping the data, cleaning them up, and selling them on Craigs List, so we brought them to the Mack Shack on The Hill. The staff there was excellent - they treated us well, gave us fair prices, and were just generally pleasant to work with. We opted for store credit rather than cash and we used it to buy new equipment. Im a happy customer, and if youre looking to sell used stuff or buy new, check out the Mack Shack.

Very friendly group of employees. Would recommend them anytime you need help or advice. Sometimes their turn around time is not ideal for me but they always are transparent and thorough with the work needed to be done.

Friendly staff that is helpful and eager to help, the moment you walk in the door.

Truly disappointed in my experience here. The only reason they are getting any stars is because Julian, the initial person who helped me was really nice. I took In two computers to have diagnostics run to see if theyd fix them or buy them. Was told diagnostic was $45. Later they called and offered me $25 per computer. Both Macbook pros. Then they wanted $95 to just tell me what was wrong with them. I went and picked up my computers and took them to the apple store. Apple immediately fixed the issue. One was just missing software. They also forgot to screw back in everything on my 15 Macbook Pro. So when I got to the apple store the showed me everything was missing screws. It wasnt that way when I took it to Mac shack. I called and they promised to put it back together. The apple store in Flatirons mall fixed it.

Went in today for help and a part for my iPhone. Staff was super chill, helpful, and knowledgeable. Will go there again to tap into this great place and Mac resource!

The Mac Shack provided me with excellent service on my MacBook - I was really impressed. I came in with a simple keyboard & mouse issue, and they really went above and beyond to make sure that my computer was in excellent shape and fixed a couple of other major things (LCD, etc.) that were going bad but that hadnt become enough of an issue for me to worry about yet (all covered by AppleCare). Their level of customer service is SO MUCH BETTER than going to the Apple Store for warranty repair. They are friendly, communicate effectively, and are really happy to help and provide excellent customer service. I cannot recommend The Mac Shack highly enough!

All they are interested in is getting fees for running a diagnostic first. How about I charge you to look at the sky and tell you it is sunny or raining? Some people do know what they are talking about and what they want prior to you running some BS diagnostic. I will happily pay you for parts and labor when you replace what I ask to be replaced.

Rock Stars of the Apple Universe!!! No reason to ever go into an Apple Store again. I spent 4 hours yesterday on the line with Apple Support. Nobody at Apple could fix my phone. The only option they were giving me was to go into an Apple Store and let them attempt to repair my phone. I spoke with Randy Martin at Mac Shack, hes AMAZING by the way, he listened to my multiple issues with my phone then went online and scoured the repair forums and in less than 10 minutes offered me a solution which WORKED!!!!! No need to have my phone replaced or repaired, it turned out to be a calendar sync issue, problem solved. Id give them 6 Stars if I could.

Had a 2011 MacBook Pro with a swollen battery, they took out the battery for free and sold me the right screw driver for it so I could replace the battery myself. Excellent customer service, super friendly staff. Dont go to the local Apple Store, Mac Shack works for their business and it shows.

Very helpful. The person helping me was honest and didnt just push me into a sale. I will be giving this company my business in the future

The Mac Shack did a great job helping me resolve a problem with my MacBook Pro. After a mysterious power loss, my computer ended up in a corrupted state that prevented it from connecting to the internet. Within an hour I had an appointment and within ten minutes of arriving they were able to assess and resolve the problem. I’d recommend The Mac Shack to anyone having technical difficulties with an Apple product.

The mac shack is fantastic! Bill is the best, i will never go anywhere else! even the apple store referred me to them and my long term problem was resolved just like that! always helpful and efficient with everything.THANKS AGAIN! I WILL BE BACK TO THE SHACK SOON!

As always, great customer service and attention to detail. My repair was completed faster than expected so that is always a bonus. I wouldnt take my computer anywhere else for service in or out of warranty!!!Job well done boys, see you next time.

Bait and Switch and left with a broken computer - all over $150! I could not tell you strongly enough - DO NOT TRUST THIS COMPANY!!!!!!!!! I have never written a negative review but As they said, they have been there 20 years and one customer wont matter - shame on them! I came to them, not the Apple store down the street, to support the private business. They were recommended by Apple and I have spoken to Apple and they are reviewing the case to take them off the recommended list. If you do not speak computer and you sign their document, they say they are not responsible - I have a computer that was given back to me that DOES NOT WORK. They fixed my hard drive and wiped my Microsoft office suite and wouldnt be accountable. It was $150 to do the right thing and purchase it to reinstall it but b/c I signed the paper that said I might lose my license key I should have known what that meant. In order to make this right they could have purchased the Microsoft suite and they refused - $149. They took more time/days to complete a job they said would be 7-10 days. I asked to purchase a new computer and they told me I could have a new hard drive installed for 1/3 the price. I agreed and the hard drive that was about $400 + Labor...3 phone calls later, telling me that I had to pay more b/c they made a mistake I INSISTED on the original agreement and they finally did the work. I have a new hard drive but Im not able to open my Microsoft applications; something they never disclosed that the replacement hard drive would wipe my Microsoft suite and I would have to have the Microsoft box I purchased 6 years ago available to use word/excel,etc. They say they explained it using computer language and insulting me that I didnt understand. I live 2 hours away - they said too bad. If you are not a computer person or tend are older than 25 you might want to avoid this place as I was treated like I was a moron. The apple store - right doew the street fixed the situation and was kind, respectful, helpful, and stood by their product.

This review is a warning for those planning on selling their broken Mac.Have the Apple store look at the laptop first! Mac Shack staff is very friendly and professional, BUT you could potentially lose a lot of money because of how Mac Shack operates their Quote on Sale program.The Apple store does basic diagnosis for free (even if you have no Apple Care). The Mac Shack charges $70 per machine.I wanted to sell my 2 broken macs, so I took them to the Mac Shack for a no obligation Quote on Sale. I got a very comprehensive overview that they will look at whats wrong in order to give me a quote, but they wont disclose the contents of their diagnosis unless you buy their $70 diagnosis service. It is obviously not in their best interest to disclose diagnostics info when theyre just giving you a quote for a sale. They said they do this because most people will use their diagnosis to simply sell the laptops in other places. However, the Apple store does not have this insecurity, PLUS Ive heard Apple store staff referring customers to the Mac Shack for things that are not in the customers best interest!They also said that I should not be surprised if I only got $50 per machine. They called back quoting me $100 for one machine, and $150 for the other. (minus $25 for each missing power cable).A friend told me to go to the Apple store before I went with their Quote. So, I took them in, and on the spot they told me that both logic boards were on recall, and they would replace them for free in 3 days. Additionally when I got the laptops back, they had replaced 2 hard drives, and several cables, and a cracked piece of plastic. They also gave me back my old hard drives, and installed clean copies of Mac OS X on the now new machines. Thousands of dollars of repairs for FREE, with no Apple care needed!While Mac Shack was not unethical in their non-disclosure of a recall, it did leave me with a bit of a strange taste in my mouth. They did give me full disclosure of their terms, so I cant blame them for working in their best interest.!Probably the most ethical thing for Mac Shack staff to have done would be to first ask the customer Have you gotten a free diagnosis from Apple first to see if there are any recall on the machine? No? Go there first, because its not in our best interest to do diagnosis work for free and tell you whats wrong with it. Come back here and well be happy to work with you. Or - a basic serial number lookup would have revealed the recall, and they could have referred me with almost no work on their part - while earning trust that they value customer service over a few bucks!

Quick, reliable, and friendly service today. Will definitely be returning if I have any future issues with my mac! Thank you Mac Shack!

Just had the most informative phone call with Ryan about my super old MacBook. Wishing the waitime for repairs was a little faster turn-around, but thinking I will be able to manage with the alternative suggestions he made! Thanks!!

If there were six—or more—stars, Id go all the way! The guys at Mac Shack are kind, smart, patient, computer-savvy, and fun! They have helped me on several occasions with computer and email problems that were scary awful! And they have always solved them! If you live in Boulder and own a Mac, this is the place to go! Its also a great place to buy a Mac, as I did, along with the back-ups they recommend. I went there today when all my Outlook email and contacts mysteriously disappeared ... and Jarrett fixed everything quickly and perfectly and for no cost—as he was able to fix it over the counter. I am grateful for Mac Shack in Boulder!

I wrote a review for you all about a month ago and I dont see it listed, so Im going to write again because I want everyone to know what an amazing store you have. I had a problem with my MacBook Pro. I dropped coffee on it! :| I bought it from a bigger chain and long story short they said I didnt purchase the warranty needed to repair the computer for free. So of course they quoted me an atrocious amount to repair my computer. I took it to The Mac Shack and they were definitely in lines with what I was thinking of paying. I run my own business so I had documents on my computer that I needed and Randy miraculously saved them. I cant thank him enough! He was professional, assured me he would do everything he could to save my information and just a good, reliable, honest man that seems to be disappearing from the world today. Kudos Randy! We will be coming back!

My computer needs a thirty dollar data cable, and installation requires removing twelve screws. I was quoted over a hundred dollars for the part and labor. Ive fixed this part before and it takes a maximum of three minutes to do.Even the apple store was cheaper at a quoted price of sixty five dollars and a one hour turn around time.Forget this place

I had an amazing experience at The Mac Shack in Boulder. I had a family members laptop that was having potential issues turning on - and with a possible virus. I went to the Apple store and they couldnt get me in for three days. I went to the Mac Shack during a week when it was close to flooding in Boulder - and the floors of the shop were saturated with water. Despite all of this, when I walked in the clerk happily greeted me and let me know hed be with me as soon as he was done with the current customer. He was able to get the laptop turned on and ran a diagnostic. He was knowledgeable and very pleasant despite the stressful working conditions with the flood. I highly recommend.

Incident: After taking my MacBook Pro 13-inch for a storage upgrade which would take 10 business days (they said they had a very busy timeline) I went in to pick up my Macbook. Upon delivery and presentation of my Macbook Pro by the clerk, it turns out half my keys on my keyboard do not work and the other half are assigned to the wrong keys. The clerk pulled my laptop into the back room and told me to call back tomorrow for an updated delivery time. The next day, I call back and it turns out one of the technicians messed up some wiring and they would have to order a new back-panel which houses the keyboard and the battery and it would take ANOTHER 10 business days. I reluctantly agreed to let them take hold of my MacBook Pro after seeing the results of the first repair. After the extra 10 business days pass for a total of 20 business days (over 4 weeks including weekends and pickups, which is especially detrimental to a student at the start of the semester) I walk into the store to pick up my MacBook Pro. The clerk shows me that my laptop works keyboard and everything. Sounds great right? Actually, my laptop does work, only sometimes.Now every time I leave my laptop closed for more than 15 minutes (sleep mode) and then reopen the macbook, the Apple logo on the back lights up and stays on, regardless whether I close it or not. Screen stays entirely black and my device starts to run super hot (fan spins violently trying to cool laptop). In order to use my macbook, I have to do a System Restart every. single. time. Gets real old real quick, especially when Im a student walking in between classes having to fully reboot my entire Macbook with no time to spare.Conclusion: I will not recommend their services to my friends and family. Not sure if they had a bad employee at the time or whatever it may be, but their current reviews do not actively reflect the horrible and lengthy- experience I had with them. Would give zero stars if I could.Pictures Show: Missing Screw, Loose Screw, Broken/Missing Foot from The Mac Shacks repair. One would think they would double check their work after a MONTH-long repair.

This place is awesome! It’s a little hard to find, but they have excellent service, friendly and fast help, and a magic counter!

The guys at the Mac Shack are heroes. I recently had a catastrophe with my MacBook and was assured that fixing it would take several months and thousands of dollars. I felt more at ease as soon as I hung up with the Mac Shack after a quick and reassuring consultation.I took the machine in the next day and they were able to recover my data from a destroyed machine quickly and for a VERY reasonable price. They went above and beyond to help me recover what I needed and made the process so easy.They wildly exceeded my expectations and, while I hope I wont need them again soon, I absolutely look forward to working with them again.Thanks guys!

Was sent here from the Boulder Apple store as they cannot service my 2011 MacBook Pro. I received excellent service. Highly recommend them!

A wonderful, helpful group of Mac experts! I always feel guilty leaving without spending money, but they freely pass along no-cost solutions rather than pushing for a sale. Whenever I really do need to upgrade, this is where I come.

I always get the best service here. Yesterday I went in because I was having problems with my IPhone charging. Instead of just selling me a new charging cord, it was suggested that i have it cleaned at youbreakifix, another great local store. You can bet Ill be back at the Shack when something else goes awry with my macstuff.

I would recommend The Mac Shack highly!! Nice guy (owner), reasonably priced, got my Mac running faster in a short amount of time. Thanks!!

Everyone I worked with at the Mac Shack was friendly, patient and professional- loved working with these guys and its great knowing I have a local option for computer support if needed in the future. I would highly recommend them as an Apple authorized support partner.

Very helpful, quick and efficient. The price was also good. They were able to identify the problem and replace a small part, instead of replace the entire HD.The service was pleasant and they did not treat me like an idiot like the geniuses at the apple store.

High Integrity! I phoned yesterday for an IPhone 6 broken screen. Guy from Mac Shack told me to go to the Apple store, for both 1/3 the price and to keep under warranty. They would have to send to Apple in Cupertino and then wait and mark it up. He was spot on. I really appreciate that level of honesty even if it means losing the sale. I need a refurbished Mac Air and will definitely check out Mac Shack. That integrity should be rewarded. BZ

Friendly service and very knowledgeable. They helped me figure out what I needed to upgrade to get my computer where I needed it to be.

In the past few months I have had 2 computer glitches. I was panicked as I am on an extreme budget right now. The first was a software issue. The second issue, a few months later, was a hardware issue.For the software issue, I went to the Apple store in Boulder to get help. They recommended I go to the Mac Shack. I called Mac Shack and Cody answered. Right away he was helpful and eased my mind. I went straight there. Cody was extremely knowledgable and helpful. He came up with the solution and fixed my computer at a cost within my budget. I could breathe again. Thank you Cody!The 2nd issue was about a month or so later and was a hardware issue. I skipped the Apple store and went straight to Cody. Thankfully, he fixed it right away and was so nice and reassuring in the process.Cody is awesome. The next time something comes up with my computer he will be on speed dial : ) When you have a computer, its important to work with someone you trust.... That is Cody at MacShack. Thank you Cody!

The hard drive on my mac mini finally crapped out and I came to these guys to buy/install a new one. Low and behold my computer still sucked after the new drive was put in because the amount of RAM I had on the computer was below the minimum required by the new OS that was installed. It was a small detail that was overlooked both by them and myself but they felt really bad about it and offered a couple different options to resolve the issue. At the end they hooked me up with a couple GB of old RAM sticks they had lying around the shop for free to get my computer working until I can afford to add more in the future (although even now my computer is sooo much faster!). Thats some pretty epic customer service if you ask me. I would definitely recommend these guys to anyone with Mac related needs!

Decent selection of used laptops for a small shop. Very helpful staff!

Just had trouble with cookies. An employee/manager in a bacon shirt figured out my problem quickly and kindly, charging me nothing. Great combination of knowledge, humor, and courtesy. Thanks.Jill

They will solve any problem. Courteous and accommodating. They have saved my bacon many times. The Apple sore referred me to them.

I went The Mac Shack because my iphone screen was cracked. After leaving it overnight with them, I come to find that they disrupted the LCD component which made my screen flicker around the corners. I brought it back so they could replace the screen again, and they returned it to me with a jammed home button. I had to bring it back once again so they could repair it without any mistakes.This quick fix turned into a week long process, and they were very resistant on giving me any sort of compensation.

I honestly could not have asked for better service! My experience at the store was amazing. I had a broken hard drive in my iMac, and within 2 days they had called me to let me know when the replacement part was scheduled to come in, and when to come pick up my completely fixed iMac.These guys have made a customer for life! Thanks!!

AMAZING!!! Never going to the apple store again. Literally saved my life when my computer broke

I have been to the Mac Shack for three different issues. The first issue was covered under AppleCare. The service impressed me so much that I came back for the computers latest problem: accidentally downloading whack malware. CJ fixed it on the counter in 10 minutes. That was great news because otherwise, I feared leaving it there for Thanksgiving week.

I brought my iPhone 6 into their store after calling them a hour prior. I got there and they were magically out of the part AND didnt even bother to tell me when theyd have more of the part coming in. Despite this, I tried coming back 2 days later and got my phone fixed HOWEVER... They tried to charge me over $200 even though they told me over the phone that it would be cheaper, my speaker no longer worked, my touch ID doesnt work, and the screen is noticeably a lower quality part than my original screen.When I went back the next day to see if they could fix my new issues they told me that my touch ID would never work again as it is specific to my phone and once that cable is ripped, it is done. They replaced the speaker in my phone and charged me an additional $30 for it. And after 6 hrs of waiting, they apparently broke my screen and had to replace it again- though they didnt charge me for another screen.Waste of time, money, and now my touch ID doesnt work.

These guys are definitely hear to help you out!! Highly recommend going in to see what they can help you out with in terms of damage or problems you may have!!

For 60 bucks, I got my macbook pro repaired professionally and selectively under warranty. Since Ive after marketed a lot of my 2012 Macbook pro (17 inch, 2.5 GHz i7, etc), Apple wouldnt even look at it. I dont have much time anymore to tinker so I put it in the hands of the Mack Shack, and couldnt be happier.They also have some pretty decently priced, refurbished laptops and imacs. Its a locally owned business and the customer service (even on the phone) is actually motivated to help you. Ive probably only had one job, maybe two, where I enjoyed my job enough to be as courteous as these guys. Theyre doing something right over there..

Great service, friendly helpful staff. Got me back up and running same day!

My MacBook Pro from 2008 died and I was an idiot for not having a backup. Called Apple in despair but while their guy wrote up a case number for me, I could not make an appointment with the Geniuses because I forgot my apple ID (which I dont use all that much). Took it to the dudes at Mac Shack and they rocked in terms of 1) availability; 2) customer service; and 3) working through all the available options step by step patiently. After finding out they couldnt back up the hard drive, they went to data recovery and with over 87% recovered, I still cant figure out whats missing yet. The computer went back to Apple for a flat fee fix (logic board had died!). Everything came back in less than a week (just before Xmas!) at an extremely fair and upfront price and I am very very grateful to the Mac Shack and CJ in particular. They fully deserve their great reviews. (Im backing up today!) Thank you, CJ!

Fast friendly and fixed the issue!

This store is AWESOME!! I broke a key off my macbook pro and had gone to the actual apple store to attempt to get it repaired prior to my classes and was told I would have to wait until tues/weds before the genius bar would be available to fix it. I was fine with that in theory however I needed to take notes and did not feel like having to deal with a broken key! I decided to go to the Mac Shack on the Hill to get it fixed and they said it would be no problem to fix! Took the laptop to the back and I believe CJ fixed the laptop but the gentleman who greeted us was a different man but both were awesome! They fixed it in literally 1 a minute and did not charge me a CENT! I recommend this shop for sure and am so thankful on my first day back for classes they eliminated one stress off my hands. Thank you!

I cant believe Im actually taking the time to write a review. Honestly Ive never felt less respected or more taken advantage of by a store.I came in and described that my laptop was not charging when plugged in. I showed the employee my charger, which was frayed and duct-taped together, as well as mentioning myself that I thought the problem could definitely be related to the charger.The employee then ran a test on my computer and told me that my battery needed to be replaced. This was guaranteed to be a day-of or overnight service. It took 5 days, from Wednesday to Monday.When I did finally pick up my laptop, I came home to find that my laptop was still not charging, despite the brand new battery. I then went and borrowed a charger from a friend, which charged my computer instantly.When I went back into the mac shack and said I was still having my issues, and said once again that the problem was my charger, the manager then performed tests on my charger which showed it was failing. These tests were never even mentioned the first time, despite me saying i thought the problem could be related to my charger.At this point I was left with the option of buying a new charger, which, as it turns out, is all I needed in the first place. I would have taken the option where they could put my old battery in, but with a 5 day turnaround on a promised day-of service, I no longer trust the Mac Shack to do what they say they will, and having a computer is too important to potentially put my life on hold for another 5 days while they fixed their mistake.Never once was I offered any sort of an apology or discount on anything related to the 5 day late service which i didnt need in the first place, or the charger which i had to buy on top of the 210 dollar battery that I was essentially tricked into buying.Probably the only review ill ever write. I will never consider going to the Mac Shack again.

I took the MBP of a friend of mine who had a diving accident. His MBP was dead and he needed to get a backup of the SSD as soon as possible since it contained videos and pictures from his last trip that had a lot of value, since they were doing archeological diving. He was at the hospital recovering and the MacShack guys took on the job, bumping the priority of it and getting it ready in 2 days... and in the end didnt charge for the service.This is truly not just a technically savvy business, but a humane one and I was surprised by their generosity.Thanks MacShack for your work. It was well appreciated.

Great place to go for all your Mac or iPhone related problems!

Hands down the best Mac and cheese in Boulder!

Absolutely professional amazing service recommended by ANOTHER mac service location and problem was fixed within a few minutes at no charge.

No wait! fast service

Awful service. Wont take a corporate check.

Thanks for stocking a TS5 Pentalobe screwdriver!

Very helpful