The store is attractive, hospital clean, and well stocked. The ladies at the counter are great and they are phenomenally helpful and knowledgeable. They are very much appreciated.

Extremely knowledgeable staff. Very helpful and great to work with. Would definitely recommend.

Very professional and helpful.

Worked with Kevin to order exterior doors for our home. He was very knowledgeable, patient and friendly. He let us know a few ways to save money that only he would know and gave us tips on a range of topics that were very helpful

Great buisness

Great selection, but service is lacking. Customers are left confused on how to pick up orders and virtually no guidance is given. They make it your responsibility to get the order paper from the office, find someone on a forklift, wait for them to be free, and ask for assistance. Each time (well over 5 times) I have been, I have had to wait close to an hour for them to help me (even after I have given the order form to a worker). New River has also allowed me to buy stock that they were then unable to find, and sent me looking in the warehouse for it instead of helping me. They are unfortunately the only business in town which can fulfill my orders, but each time I have to pick up an order it wastes half my day. They need to restructure and make it friendlier to the customers who are not familiar with lumber yards and provide more clear instructions on how to get your order and where. Fix this, New River.

Nice family ran business. Very clean and professional. Dang on all a round good dude

Number one lumber and very pleasant folks to help out your every building needs, especially handsome beardy fella in the back

The staff here are friendly and helpful. Im here everyday and I feel like family...

The best building supply in the high country. They always go above and beyond to make sure you are 100% satisfied

I use this building supply regularly. Great service, they address me by name, and are friendly, helpful and knowledgeable about products. Even obscure or little known things, like log gap caps, that bigger stores know nothing about. If its made, they either have it or can get it for you! Best in town.

Good building supply. Except the lady who answers the phone, she does not have an answer for anything? Then you go on hold forever. This has happened multiple ocasions. Maybe they should hire an operator who can answer some questions.

Went there to buy a treager timberline grill there were very friendly helped me with what i needed and they had the best deal around great place to shop

Best service and best prices in town.couldnt ask for any better people to deal with.period

Excellent. Always a pleasure to go There. Help is fantastic

Best building supply store in town for homeowners and contractors. Steve has made me a customer for life!

Had to load my own osb board with no offer of help

Great selection and even better service... Cant beat New River with anybodys corporate big box store.

Needed some paint nd heard New river was the place to go. Unlike Lowes the paint dept was 10 steps in and the help was right there. Got my paint mixed, in & out 15 minutes.Prices were better than Lowes.

Great locally owned hardware

Good attention