SETH is store manager and I am very grateful to him for helping me and my husband choose our new phone! He was clear and thorough with explanation of the plan we have and all the cost of our new phones. He took his time completing switching my data and helping me with extras. He is a gem at a time when all this new phone stuff could be a real challenge for us. GO TO SEE SETH!He will help you with your phone needs!

By far, a superior experience compared to the corporate store in town. Ryan was a pleasure to work with, patient, personable and knowledgeable. We will definitely use this store in the future for all our Verizon needs.

Ryan our service rep at the Russell Cellular Verizon Authorized Retailer in Boone NC embodied every aspect of how to take care of customers. From our initial interest in upgrading our five year old phones, to placing the order, keeping up apprised of the eta and the all aspects of the setup, transfer, trade in and purchase of the phones was seamless. The whole time Ryan was kind, courteous, knowledgeable, resourceful and took the time to educate us on all things IPhone 13. It is a little bit of a trip up the mountain but the Russell Cellular team and especially Ryan helped reinforce that customer service lives strong in Boone. Thank you Ryan for all your help!

About a year ago I experienced exceptional customer service from manager Seth at Russell Cellular/Verizon. So good that a year later I came back to this store specifically to work with Seth. Today I opened new business accounts with multiple lines and devices. Seth exceeded my expectations again by providing THE ABSOLUTE BEST customer experience. He went far above and beyond my expectations. Especially considering how challenging it is to execute with call centers! Seth jumped through many hoops to get the job done. His teammate Ryan helped out and did an awesome job handling the other customer interactions. I was so impressed with both their patience and integrity as they worked with me and others. Huge thanks to these guys for making a daunting task quite pleasant. I’ll be back!!!

I have enjoyed great customer service here over several years. Seths experience and knowledge is tops, and he is always helpful, friendly and patient. I was out of town recently with a phone crisis and called for Seth, but met with Connor. He helped me navigate through it, and when I returned to Boone, did a great job helping me problem solve. Highly recommend this business and these men if you need service or product in the Boone area!

I received easy to understand information from Seth in the Boone Verizon office. Change over from another carrier was simple and he guided me with all the numbers to help an old man make a good decision.

Ryan was so patient and helpful with resolving my not so simple phone issue. I would definitely recommend this location. Thank you Ryan!!

We experienced great customer service from Seth at Russell cellular in Boone NC.He was very professional and knowledge.We were treated with respect and like we were Important.Good customer service is hard to find.,Thank you Seth.

My visit with the young man was a very good experience.Very helpful working patiently with a tech challenged individual and worked quickly in the short time frame I had.Also dropped by for a quick follow-up later and Ryan was more than willing to assist.

Connor was amazing. He spent such quality time with my husband and me to make sure we got the best deals from Verizon and the latest technology. We are thrilled. Connor is the best and we are grateful!

Ryan was extremely helpful today as we traded in for two new phones! He was patient, answered all of our questions completely, and took extra time to help us figure out a data transfer issue! Great experience.

Wonderful experience in purchasing new phone. Ryan was extremely helpful, patient & very knowledgeable about any questions we asked. Highly recommend Ryan & this store.

The sales team was very friendly and helpful. Only reason for not leaving a 5 star review is that there was some sort of computer issues and I had to make a second visit today to finish getting my upgrade. Other than that it was a good experience.

Seth was super helpful and thorough. He answered all of my questions and was efficient in getting everything transferred! I would highly recommend this location!

Seth was amazing and answered every question that was asked. He took the time to explain to my mom, who was getting a new phone, how it worked and even made the text larger and easier to see. I will definitely go back and see Seth plus tell my friends who are wanting to update/open an account to go see him.

Ryan is very knowledgeable in cel phones. Took The time to pair me up with the phone I needed. Hes very professional and easy to talk to. A welcome experience. I have been to Russell celular before but left with a bad taste. Glad to see the change.

Conner was super! Customer friendly is his forte, but he is equally intelligent, knowledgeable and experienced. I fully appreciated his help!!

We went to the big Verizon store in town, and although there were only 2 cars in the parking lot, the manager at the door said we should come back in an hour and a half. Since we live 30 minutes away, and had no other business in town, we were very disappointed.Then we remembered that small Verizon store.We stopped in and were met warmly with smiles. Seth helped us choose and set up a new phone. We were home by the time the other store told us to come back.We have a new go to Verizon store in Boone. Thank you Seth!

Seth was professional from the moment we walked in the door. He knows his product offerings. He was able to transfer all of the data off of the old phone. He made purchasing a new replacement phone a pleasant experience.

Seth the Store Manager was super knowledgeable and helpful. Spent time with us to figure out just what we needed. We feel very fortunate to work with him.

Great experience. Answered my questions right away. Greats solutions. Didn’t wait.

I am a long term customer at Verizon. My experience with Russell Cellular yesterday was beyond a shadow of a doubt was the BEST EXPERIENCE I HAVE EVER HAD at a phone store. All my expectations were fulfilled. Seth Boggs is an extremely knowledgeable and talented representative.Super experience.Dale Camp

We wanted a new phone and went to the big Verizon store here in Boone NC and were told it would be an hour and a half before anyone could help us. There were two people in the store. So we found a smaller version store that I didnt know was here. Turns out that they are the original one! The staff were friendly and helpful and we were in and out in under an hour. Thank you guys for a good experience. I highly recommend...

They helped me to choose the right phone rather quickly. Also, when I visited again later with questions, I received excellent service for free.

Great experience with Isaac today. He clearly explained the available technology and associated accessories. He took time to explain how everything functioned as well.

A gentleman, Seth, was very pleasant and helpful in many ways. My questions were answered and solutions (specials) were found to meet my needs. I will be happy to return.

These folks were so so helpful. They answered so many questions and took care of so many things to get me on my way.

Seth knows his stuff! Very helpful, patient and knowledgeable. Thanks Seth 😊

My son and I went to the store to switch our family plan from ATT to Verizon. Unfortunately ATT was not willing to unlock one of our phones despite being fully paid off. It took so long and many attempts. The people at Russell were patient and did several different things to help us out. They called ATT on our behalves but no luck. At the end they provided a solution that resolved the issue as we needed the phone for remote job. Great, caring and helpful crew. Thanks

Thank you Pete for your patience and kindness. We had a difficult time with accessing our account and I am especiallygrumpy when dealing with technology. Pete graciously and patiently helped us. We got a great phone for a very resonable price along with $100 worth of accessories. Pete and Isaac showed excellent customer service . I will definitely shop there again.

Conner was awesome. Thanks for great customer service.

Great customer service and friendly staff!

My experience was the best possible. It seems my situation was bit complicated, but Pete and his co-worker were persistent until I ws taken care of. Both employees were very personable and couldnt have been more professional. I have always used Russell Verizon and will continue as my experiences are always good ones.

Seth Boggs set the standard for customer service. He resolved an incorrect email to my business account, reset my PASSWORD, removed 3 numbers that were being charged on my business plan...and did it using my broken phone(no response when touching screen)! I have emailed Verizon and visited stores for 15 years in an attempt to resolve above stated problems, besides the broken phone issue.

Seth and the folks at Russell cellular were very friendly and helpful in getting my new phone ordered and set up. Highly recommend them!

I had a fantastic experience with everyone here at Russel Cellar. All of the workers were personable and really went out of their way with customer service. ⭐️⭐️⭐️⭐️⭐️

Connor is exceptional; helpful, knowledgeable and kind.

Excellent service but a slightly limited selection in store. Most phones can be ordered but the only brands they have in stock are samsung and apple.

Pete was great to work with and made the entire process of getting a new phone extremely easy and painless.

Ryan was so helpful and professional.

Could not have been more helpful, polite, patient, and understanding! Made the entire process simple for someone that isn’t very tech savvy... 👍. Thank you for such excellent service!!

Extremely knowledgeable and efficient! Buying a new phone is no longer a painful process!

This store is exceptional! The employees were incredibly knowledgeable and helpful, not to mention polite! My shopping experience was flawless. 10/10!

Was very helpful in every way possible! Highly recommend!

Seth is always helpful and patient with us older folks! Thanks Seth!

I recently bought a new iPhone and these guys have been great. Very thorough and you walk out the door ready to go ! I had a follow up needing a new screen cover and they happily put it on for me —no problem.

I have always found the advice from Russell staff to be very informative and in my best interest--priceless. I dont feel Im being pushed and there seem to be more options--and better value.That, again was my Black Friday experience this year.

Seth Boggs was great to help on our purchase! He was very knowledgeable of the products, patient and kind. Highly recommend Seth at Russell Cellular!

I love Verizon. My sale associate was very helpful and professional!

Went in there with a device issue and they helped me out. They were easy to talk to and made me feel at ease.

The guys there were extremely knowledgeable and helpful. My wife needed a new phone and they presented several options.

Storm and Seth were super helpful! Storm helped me get logged into an older iCloud account for almost 30 minutes and Seth broke down costs to help me understand billing. Very friendly and knowledgeable.

The agent was nice and helpful.....wish there are more people like him. Name Seth...

Mr. Boggs was so very patient and helpful with activating my new phone. This will be my go to store from now on!!!

Pete and manager, I believe Seth it was, took great care of us:) thanks guys for helping the non techy type.

Excellent! Proficient, polite, efficient and personable.

Quick service and great customer service, told exactly what we needed to do to transfer my old number to Verizon

I have experienced great service from Russell Cellular over a number of years, most recent visit was today. Staff has always been very helpful, polite and has frequently gone up and above and beyond to help me. I do not go to any other location as this is THE BEST THERE IS!!!

We had quick and very helpful service. Able to get new phone VERY quickly. Very pleasant.

Great experience! Isaac was great help in a complicated matter. I was worried and he put me at ease and simplified the problem and resolved it perfectly!!

Very friendly service. Reminded me about employee/teacher discount.

Sold me a phone 8 weeks ago that is NOT compatible to service in our area. Cant make a call off any of the towers. My old phone worked great, but I shattered the screen. After many hours calling Verizon and visits another new phone $600 and still doesnt work. Called the Russell Verizon Guy and he said sorry maam, I said what? He said what else should I call you?

I do not typically enjoy the process of upgrading phones because it can be a little bit of a headache. That was not the case this time! Everyone at Russell Cellular is helpful and friendly and makes it as simple as possible to take care of what you need. Isaac got me in and out in thirty minutes with exactly what I needed/wanted and nothing I didn’t. Thank you!!

I was able to get exactly what I needed. Quick and professional service.

Seth was awesome. Really helped me with an internal Verizon customer service issue that he resolved and got me a new phone right away!

My husband and I went to this location in hopes of buying a brand new iPhone SE. We are long term Verizon customers, and we have never had any issues purchasing items outright. We had a rather aloof sales rep who barely made eye contact and was incapable of answering our questions. Im not sure if she was new to the role, very young/immature, or just very slow. She never offered to consult with another staff member or manager who would potentially know the answers to our questions (or at least understand what we were asking). In fact, she barely offered much at all.After tiring of having our time wasted, I decided we would try a different Verizon provider in town. We ended up calling the other Russell Cellular location on 421 Hwy, and we were able to make our phone purchase there with zero issues. The sales reps we worked with at the 421 store were considerably more engaging and knowledgeable than the young girl who was posted at the front at this Wilson Drive location. We will never use this particular Russell Cellular again, but we will undoubtedly purchase future phones and phone accessories from the other location.

Seth was very thoughtful, thorough, and helpful with my complicated the transaction today.

Very helpful and patient helping me upgrade! Thank you so much

I had a great experience today at Verizon store. My issue was taken care of with no problem!! Everyone was friendly. Social distancing was being practiced !

Isaac is one of the most knowledgeable dudes i know when it comes to phones and tablets!

Great service. Ordered new phone and shipped to store right on time.

Walked in and was immediately waited upon by Seth. Easiest phone upgrade experience I’ve ever had!

Kind and helpful! Issac is awesome

Seth is very friendly and helpful. Experience was top notch!

The representative was helpful and knowledgeable. He was friendly and patient with my lack of knowledge.

Seth was supportive, patient and very helpful. He is an asset to your company!

Great customer service!

Very professional experience, great people who know there stuff.

Seth B was very positive ,polit,helpful, and friendly thank you.

Great staff.

I have been to the store 3 times. Each time I have waited as much as 40 minutes or more and not been acknowledged or greeted in any way by any staff during that time period. I finally left each time without having the work done and went to a wonderful Verizon store in Deep Gap.

This is the best service Ive ever had considering Verizon Stores. Frank, in particular, was so helpful and kind. Ive recently switched to corporate stores only due to a change in location and I already miss this familiarity that they give you... For me personally, I give this place 5 stars because of the good atmosphere and helpfulness.

I was having issues activation my new phone that I had ordered from Verizon online. Jordy was very helpful and got it figured out for me. Got it activated and everything is working great now. Thanks Jordy

These guys are great. I had an issue with my service, and even though we couldnt get it figured out in the store (not their fault whatsoever) they were more than happy to help point me in the right direction. Juan and Caitlin were rockstars, and I couldnt have asked for friendlier people!

Wonderful service

In and out in a flash

Isaac is very polite, knowledgeable of the products, efficient and accommodating to client needs.

Seth waited on us and he was so nice and helpful.

EDIT: after 8 months, I got everything straightened out. Corporate was the screw up and these guys did everything they could to assist me. Be careful with trade in promotions.I have spent 5 months dealing with a promotional trade in deal that this store told me I was eligible for when I apparently was not. The entire stores staff swore up and down I was good. Nope. Now 5 months of screws ups and constant phone calls and I am still dealing with.

Literally the worst service ever. The manager could care less about their customers and this is the attitude of the rest of the staff. Drive as far away as you need to to get to any other Verizon affiliate. They have no customers and those who do come in are treated like a nuisance. 0 stars is for some reason not possible to give but thats what it should get.

Great office - Andrew and Oscar are the best - products are displayed nicely and they are very helpful and friendly - one downside and the reason I did not rate them a 5 - not impressed with employee Jack (I believe that is his name as he spoke so fast, rudely, and brusque), but otherwise top notch office!

Jack McKethan saves the day!

Horrible service have waited and waited just to finally get service! To me employees seemed grumpy/irritable... NOT friendly! Ill gladly go to the one in deep gap much better service!

The Representative I spoke with quickly acknowledged me as I entered the store and was polite, friendly, and quite knowledgeable about every question I had. I dont write reviews often but when I do its when I see something worthy of note.

The people were very nice and helpful. However, I was told I would pay $120 a month for two cell phones.One month later, Verizon charged me $260. One of the phones was insured for $12, both were on a higher super duper plan for $85 each, and I was charged $30 a piece for activation fees.Im sure this is all very good and legal, but I was told $120. I was told two cell phones would cost $120. And they didnt.Customer service said they were sorry for the miscommunication. But there was no miscommunication. I was told two cell phones cost $120 a month. I didnt know how much phone insurance cost because I was not sold phone insurance. Nor did I know how much activation cost because I was not sold activation.After hours with verizon customer service, after changing my plan, removing the insurance, I have been assured my next bill will be $120 a month. But why did I have that number in my head, unless that was the number I was quoted for the service described? Did I black out in the store while he asked Are you sure you dont want insurance on one of the two phones, and slightly faster internet for $182, and also theres an activation fee for both phones and it costs $30 dollars? I dont think I did. And even if I did, and then somehow spaz out a bit to make it look like I nodded my head, and then wake up with no recollection of the events... even if... WHY WOULD I ONLY INSURE ONE OF THE TWO USED CELL PHONES?Im sure the people at this store were very nice. Im sure they have hopes and dreams, and one of them probably loves to cook noodles or something. But I was told $120, and my bill was $280. Maybe it was the store. Maybe it was verizon, sneakily pretending like they misheard the type of plan I wanted. Also they misheard I want one of my two phones insured. Only one. Not both.But I am very upset. Because I agreed to a thing, and was forced to change my part of the agreement after the fact by a billion dollar company holding my credit score as hostage. And Ive decided to channel my anger into crappy boring run on google reviews.

What could have been a disaster and ruined my entire honeymoon was averted due to Frankie at this location. On the very first day of my honeymoon I managed to destroy my phone. Frankie not only handled the mess by working his way through the automated system for me, but he also was a master of multi-tasking as he was handling another persons crisis by phone at the same time, helping them avert their own crisis as well. Such a relief to know that a new phone would be waiting for me as soon as I returned home. We got in last night and sure thing it was on my porch - all I had to do was switch out the battery and SIMS card and Im good to go again! Cant thank you enough Frankie, you really did save the day! If I wasnt a Verizon customer already, your mad phone skills and amazing customer service would have switched me over for sure. Hope everyone in Boone is finding their way to you!!

Outstanding service.

Great service

Way more informed and helpful then any other verizon store in Boone

Not very friendly