The frame shop is very knowledgeable and polite, and theyve got a great eye for design. We only had a vague idea of what colors we wanted and they helped us narrow it down to a perfect frame.The rest of the staff is very sweet too, and helped me find the ideal display for my stickers for like fifteen minutes. Thanks for taking the time out to help us!

I love how they keep their products fresh and seasonal. I find what I need and sometimes things I didnt know I needed!

One of my favorite stores. Paradise for creative people. ❤️

Great store, very helpful staff! I really enjoy taking the classes.

Super helpful staff to me and my disabled mother. Will defibrillator be coming back for all of my crafting needs and any questions I may have

Its a very nice craft shop. The pen/brush pen section is beautiful and makes me wish I had a use for them. Only thing stopping me from 5 stars is there wasnt a lot of cross stitch items/kits. The section was dominated by punch and embroidery. But if I want to go for materials for an original piece I will probably go here.

This store has the nicest, most helpful staff. If u are looking for something and they dont have it, they will help u find it, order it, or recommend a place to get it. Their selection is great and they have lots of different interests represented. Covid has made it hard to get new things in but they have had a good selection this whole time.

Literally SO expensive but at least they always have what I need. Prices are just too high for something’s sometimes

Awesome selection wonderful customer service good prices

I love this store! Yes, it may be a little more expensive than the big box stores, but the quality of their items more than make up for it. In addition, the store is full of inspiration, ideas, and examples to get you creative juices flowing.

I love this craft store! Fantastic quality goods in many different areas of crafting. The staff are all friendly and very helpful. Pricing can be a little higher than at the big chain craft stores, but as I mentioned earlier, youre paying for better quality items.

If you are into painting or scrap booking this is the store for any other craft goto hobby lobby youll actually be able to get your supplies

Love this store. I grew up going to Ben Franklin in Kent. My kids grew up with Ben Franklin.Was sad when it closed. Had no idea Bonney Lake still had a Ben Franklin. Yay!! Great craft ideas and little treasures. They have a fabulous puzzle section. Remember those paint by number sets. They have those too. For all ages.Only wish they carried more vinyl for the Cricut.

My family really likes to explore this store, and find projects to work, or find supplies for existing projects. Fun store.

Decent local craft store. Has a huge variety of supplies.

They carry a little of everything so they probably have what youre looking for. On the other hand, it probably costs 30% more than it would anywhere else.If you want craft supplies but dont want to leave the hill, come here before you drive all the way to Michaels or Joann.If you want to support local, shop here instead of Walmart or Target for most standard craft items.

Good place but arts and crafts quit expensive compared to other places.

A variety of fun, creative and beautiful items and crafts. I can usually piece together whatever project I am working on here, as-well-as find a gift for almost anyone Im shopping for. Thank you!

Rude customer service the employees were actually very obviously thinking that I was going to steal something and making me very uncomfortable and offensive so I did not buy anything... Its worth the the drive to go to hobby lobby on South Hill theyre much more friendly better prices better selection. I usually prefer Mom and Pop versus the big box but in this case they are way to offensive I wouldnt shop here unless you drive a Mercedes wear a suit in the store and get your credit checked before you shop.

Love this place. Not too many of these stores around anymore.

Awesome selection of products easily equal to Michaels 👍💥👍

Its a excellent store for crafters... And their collective of other cool items you just have to have... Its a fun store.. And as a bonus theres a Dillanos coffee stand out front yum yum yummy 😊❤

Love the store and employees and knowledge

This is one of my favorite stores. It has a broader variety of wood crafting items than the other craft stores. Hundreds of dies for scrapbooking. Beautiful paper. And great fabric! I travel 40 miles to shop there, especially when it coincides with work.

Very helpful staff and a decent selection of products a must too if you want to find your local Australian treats

They didnt have the headliner material that I need BUT the customer service was GREAT! I wish the owners/managers would approve having it (in multiple colors) in stock so customers dont have to go down the hill/out of town when we need it.

Awful staff/customer service, I felt harassed and never been so disrespected at a store before. The sales associate made assumptions that I came into the store to steal the items there. She had asked me to close my bag because they deal with theft, and kept interrogating me about my intentions as I was shopping, when I was just trying to find materials that match my own samples I brought into the store. I had even offered to show them my samples to clear the suspicions. I clearly expressed that I was uncomfortable, and she continued to question if my own sample was a stolen item from the store. Had to involve the manager, and she excused the harassing behavior from the sales associate. So awful.

Great craft store. They dont carry everything I need but their prices are fair employees always helpful and atmosphere is welcoming

Absolutely love this store. A few of the workers there were somewhat snooty but the store its self makes up for it by far love this place

I had a number of pictures framed. They turned out lovely. The young lady who helped me choose the frames was fantastic. It was pricy, but worth it. They got everything done quickly and called when ready.

Awesome people... great fun things to do for crafts.

So many great project ideas and wonderful things to create and craft. Very helpfully staff.I even found cute baby clothes, i found out while in the store that my brother is going to be an dad. So i went back and grabbed an outfit of the panda because both him and his wife love pandas. Great buy.

They have a variety of hobby stuff and unique toys for kids.

Over the years store has changed, if you do crafts they provide, then for you. Past you could buy crafts/decorations their talented people made if you werent crafty.. Not now, they must want only craft sales. Used to be my favorite store. They had great decorations for all holidays, tons of ribbons, now its like every big box store. Very sad.

Great selection of products. The artificial foliage, which is what I was looking for, changes according to season but still has basics. Every employee is awesome, they all seem to enjoy their job and are so pleasant and helpful!

Very friendly. Lots of great things.

Very inspiring, good selection, pleasant experience..

I went in looking for supplies to do a sneaker restoration and the staff were amazing! Its nearby and conventional so I decided to longboard there, they were kind enough to hold my board and my brothers up front! The kind lady up front directed me to a specialist diana which helped me find everything I need and was very thorough! Though I might add there was a part of the shopping experience which I hated, there was this older man (which i assume was their secret shopper for theft protection) who would not leave me alone! He would constantly follow me and give ugly looks which made me feel really uncomfortable and even discriminated. Besides that though it was awesome they have a broad selection for all your needs. However if i have another experience with that horrid guy I am going to cause a scene because thats just ridiculous, cant even shop comfortably with being made feel a criminal for doing nothing wrong!!

Great little store, helpful employees. Has something for every crafter.

Very helpful and friendly!!

I only needed one item. Had to put my blinders on! 😉

Everything you need for your crafting needs under one roof!

I love this Ben Franklin. The staff is so friendly, and they have the best layout. Its easy to find inspiration from all the example projects they have around! My favorite place to buy all my crafting supplies.

Everyone is friendly and knowledgeable about crafting. Many of staff members have nearly an expertise in the craft that drives their creative passion.

In and out quick visit for my Halloween Cow costume. Needed brown felt for my ear tag. Black felt for the back of my ears. Pink for the inside of the ears.MOO ny thanks.Also I bought the old retro chewing gum. Beemans, Blackjack they were so disappointing. The Clove was better, but none were the same wonderful flavored recipe from my childhood :(

Expensive but nice things!

Items here are pretty spendy. Staff was super friendly. Clean store.

Extremely kind staff with a wonderful selection of anything art related you can think of.

Im a paper crafter and I can always find what I need at Ben Franklin not to mention inspiration. They have great gift ideas too.

Wish they were closer to home lots of great stock

I love going to ben franklin.... So many ideas and the employees are wonderful.

Always find what Im looking for plus more!!

Great small arts & crafts store with friendly outgoing staff.

They have such an interesting selection of items. Their staff is always very friendly and helpful.

I love Ben Franklin. I love the environment, especially around fall/winter, however I cant stand rude customer service. If it wasnt for the craft part and the environment I would give this store zero stars. The employees are super rude and their items are WAY over priced. Youre better off ordering off Amazon or going to walmart.

Great selection of quality craft supplies. Super friendly and helpful staff.

My pocketbook HATES me now, but the rest of me loves this location so much!! I can never manage to make it through the entire place before theyre set to close for the evening, despite my having a good hour, to an hour and a half of browsing time at my disposal. Theres just so many crafts to visualize starting next as youre walking through each aisle! But what actually compelled me to write this review for them, was their VERY FRIENDLY STAFF! I hadnt even realized it was already closing time, and was still perusing their things - and yet not a single one came up to hurry me along or remind me of their hours. I doubt they wouldve let me stay there indefinitely of anything, but their patience and willingness to let me eyeball a few more things on the racks before realizing I was holding them up was SUCH a refreshing change from the frenzied and nagging reminders every 2 minutes, that Ive seen more and more often lately at stores with employees who think the final 30 minutes of being open includes no other job duties except to repeatedly walk past and remind their shoppers of the time.It may not seem like a huge deal to others, but to me, especially on the day I shopped there, this meant a lot. 😁

Had forgotten all about Bens! Ive had 15-20 lbs of wax thats been on toDo list for turning into candles since horses were our only mode of transportation. I can make the molds all I needed was the wick and I knew they had it. I broke down and forced my self to spend $2-3 for Candle wick so I wouldnt (couldnt) procrastinate any longer. I couldnt believe how I had forgotten all the neat stuff they have in there. Im not a crafts type of guy, youd never catch me at the fair, let alone see me gabbing with other crafters. I could easily spend way too much time in there looking at everything just catching up on what I had missed. Its almost a museum in a since bringing back childhood memories. Now I cant go in because, I dont waste any time extra, look at everything I have no plans on buying, Not sentimental type of guy either. I am going back however, and I know I Will spend some money too. Im going back to waste a lot of time looking at everything, And Im going to buy something(s) too. It wont even be because I need it, or even because I want it, no, Im going back to spend money on something(s) just because its neat.

Many mispriced items and they dont honor the price tag. 3 of 4 items were $4 less and was told Id have to pay the higher price for all 4. Not good for business.

I always find new crafting goodies everytime I go. They always have dome good sales, but certain products can be spendy, which is understandable since its a small business. I usually just go for the sale or markdown stuff. Love it here!

Always have what I need . A little pricey however I feel good shopping local.

Staff very friendly, knowledgeable. They have everything all in one stop, plus so much more. I love shopping here.

Staff unmasked and walking through store coughing. Business refuses to enforce state governed policies surrounding COVID for employees or customers.

One of the best places for crafts with great selection and unique ideas.

Love all the craft stuff here.

I loved the experience in every way. The selection was something you have to see to believe.

Found fun things

Been shopping there for 30+ years, always feeds my creative spirit

Craft persons paradise! They have good sales, helpful people, and craft shows where you can learn to do things.I didnt like that you couldnt look at what the store carries online, only what craft events they had coming up.If you have an artistic side this is the place to visit for supplies.

Good quality art supplies but overpriced

Always a clean, well-lit place with a good selection of crafting supplies and yarn. They also had what we were specifically looking for (hot glue sticks) and in varying sizes and packages.

I love going into this place! Everyone there is so helpful, and friendly. I have never once in the five years I have been in this area, had a bad experience, or met a rude employee. That says a lot to me. Im in the customer service industry also, and I know everybody can have a bad day. But those girls never seem to have a bad day. I have come up with some amazing creative ideas, just browsing through the aisles of your incredible store.

It was nice going to Ben Frank again in Bonnet lake. Wish there was still one in Graham

Ben Franklin is a great store. Very good place to go for arts and crafts.

They have everything their..a little pricey.

Well stocked. Very clean store.

Taking all safety precautions with customers. Fast and friendly.

Great place! My wife sends me here frequently for sewing/knitting stuff, and the staff is always happy to help. Plus, they always have what we need. I wish the sold more models and some RC stuff, through... oh well. Still 5 stars!

Had item missing from tie dye kit I purchased, they replaced kit. Very pleased.

This store has a large variety for arts and crafts. The staff is cheerfully helpful and has great background knowledge for many crafts. A great discovery I plan to return.

Friendly staff with real knowledge. Long term employees who love sharing. Pearl was amazing she even knew what one of the customers owned for machines. What a great place.

If you have a special project you are planning, because you have come up with a unique solution for a problem, Ben Franklin has those small special things that you cant find anywhere else.

Friendly staff, loads of felt.

Lots of artsy craftsy things here. Always full of fresh ideas and materials for the next upcoming holiday.My wish list would be for them to stock 3D filament for 3D printing.

Dont remember going

Ben Franklin always seems to have whatever we need for crafting and school projects. They have a lovely section for quilting and also, they have Ellison letters makers to use for my teaching (bulletin board) needs. Everyone is very friendly and helpful there. It is a little bit pricey, but it is a small chain and is to be expected considering the wide selection they have.

Very helpful staff and a good selection of unique products. We went here to get craft supplies for my daughter to do Christmas cards. They had everything we needed and a great price for card stock paper. They even had a die cutter so we could cut out shapes there.

I love this place. They have so many great ideas samples of creativity. When I asked for help I was assisted to the exact spot with what might have been useful to my project. I appreciate the workers making me feel like I am important and they do everything they can to be of help.

Over priced!

Brad was really great. Framed pictures was very professionally don . Michelle and Ted.

Favorite store ever!!!! So many ideas, so many things to create! Lots of special and beautiful things to buy, create, make, display, and give!

Dont go there much, their best employee Raven passed away

Was such a nice store. Pretty overpriced but for convenience they ARE then only real art store on the Hill so thats kinda what youre paying for, I guess. I was distraught to find their best department was completely depleted from having its own little section of the store down to a mere 2 or so shelf sections. That large bead selection was all I had gone in for!! I hope they manage to stay in business a long time more but the cashier, who was both old in age and yet seemed new to the job, seemed as tired and unenthusiastic as someone without that certain outlook... Good Luck.

Loved this store!! They have everything beautiful here! All kinds of different types of crafts for all kinds of crafters. Love it!

I have sourced a number of my art and creative supplies here and they do an excellent job of decorating. Yes, prices are steep, but they also offer some great sales and clearance. The owner really works to stay ahead of the curve and the staff are so very helpful and encouraging!

The gal that helped me was so professional and sweet. She walked with me all over the store and helped me find everything I needed, which was refreshing since I was just at a big chain hardware store and could get no help and condescending attitudes. Only downfall? Their prices are a bit high.

One of my favorite craft stores, plenty of yarn to choose from. They have really cool stuff for kids too, my daughter is always excited to go so she can get a new crafting project. They have great gifts around the holidays. You can spend hours in here and still find new stuff every time you visit.

Too many reasons to list why I love Ben Franklin! I sew a lot and they have plenty of supplies and notions. Prices are a bit higher than other stores in the area for the same items though.

Excellent inventory with courteous, helpful staff.

I feel like Ive become part of the family here. I get very invested in the staff and the close feel of everyone there. While the prices are a bit higher, youre paying for the experience of the staff, the quality product and the amazing service. I do wish they would expand the jewelry department more again...but I still love the variety of the rest of the store.