I came in before a road trip after realizing I had a nail in my tire. Came in on what looked like a pretty busy morning, cars in the shop but no one waiting inside. They were able to squeeze me in and take care of my tire in less than 15 minutes. Reasonable price, super nice people. Highly recommend for a pleasant experience!

AAA sent me there. A big mistake. Problem with my ABS system causing the wheels to lock and make terrible sounds. Can be fixed by changing faulty speed censor . They said it was the brakes problem and would cost me $1500!!!! Nothing wrong with my brakes, though. I read the reviews and found out that they are not to be trusted. Thank to all who wrote them. Paid for a faulty diagnostic and left.

I went to Dealers Choice bc the tow truck driver and Triple A recommended them. TERRIBLE Mistake. Jacob claimed i would need over a 1000$s worth of repairs for mainly parts. (Ignition coil and spark plugs). He said all cylinders were malfunctioning and that could be the start of a major repair, no way to tell until he does the initial test work.. Upon reviewing his invoice he was charging 139$s to remove and replace then charging another 209$s for labor. The staff were visibly upset when i decided to get a second opinion. GOOD Thing i did. At Johnny Myers in Ft. Myers he was able to determine i needed a new ignition coil (149$) and all my cylinders are functioning correctly. He assured me i have a good car i can expect to get many more miles out of and provided a warranty for the repair. He also warned me my breakpads were worn down to the last 10%. Funny I Paid 115$s for a diagnosis which included brakes at Dealers Choice the same day and they didnt say anything. Im seriously skeptical if they did the full inspection they charged TOP Dollar for! DONT GO HERE UNLESS YOU WANT TO BE TAKEN TO THE CLEANERS!!!

My experience dealing with these crooks has been horrible. I dont even have the energy to write down every detail that happened with these people. You hear these horror stories about un honest and scam auto shops, this is one of them! All I can say to anyone looking to use their services is to LOOK ELSEWHERE! You have been warned...

Had a very good experience with a gentleman named Dennis that came to tow my husbands motorcycle today and he was so friendly and helpful he called to check in and let us know he was close to the drop off spot and even told us were he got his straps from and how we should get a pair if we ever need them if we have to use a different tow company. He was just amazing at his job and super friendly. 100% satisfied with Dennis. Thank you again.

This place is HORRIBLE!!! Please do NOT bring your car here. My check engine light was on and my car was making a chirping noise. I brought it here to Dennis three times paid hundreds of dollars and they never fixed ANY of the problems. I then took it to another place in Fort Myers and they were able to fix the problem and figure out exactly what was wrong in a short period of time. The new place I took it to said that none of the things replaced by dealers choice had anything to do with the problem and they were just scamming me and making me spend money on random items.Please never go here save yourself the time, money, and headache!!

Professional staff,prompt service,went out of their way to finish the job.

The management has changed at this shop, and service has dramatically improved. I needed a tow after my car broke down and the drivers diagnosed my car on the spot and were extremely helpful and courteous. It turned out that my Nissan was a recall, so I then needed a tow to the dealership and they took care of that as well. Mike, the new service manager, worked with me throughout numerous phone calls and was courteous and helpful throughout. I would highly recommend this shop.

The employees are very nice, and they are very professional. the prices very are reasonable.

Always a great experience! They treat me well every time I come in. The manager, JJ, is the best. He clearly cares about his customers. They are trustworthy, fair, and timely. Also, as someone who has experience working on cars, I am very very impressed that they use BG Products in their shop. That means they don’t sacrifice on quality. I recommend them to anyone!

Great service for the price and complimentary pick up and delivery of your vechicle by their DC Tow Fleet. AAA Approved.

Jay Is the most helpful and most honest mechanic I have ever been to! I drive long way to bring my car here because I trust his job. He is fast and does not make you wait like other places. I do recommend this place to all my family and friends.This is by by far the best!

My car broke down while traveling for work. I was 80 miles from my home town. I called AAA....they sent a tow truck based on what I told them about my car. Dealers Choice towing arrived in less then 30 mins. Alex...the driver...loaded up my car and we drove to Dealers Choice Auto Repair in Bonita Springs. At the shop, JJ found my car issue was a huge issue and said I needed to take it to my cars dealership as the problem was under a recall. Alex then loaded up my car and drove me and my car 50 miles to the dealership closest to my home. If I lived closer to Dealers Choice in Bonita Springs, I would most certainly service my car there. Alex and JJ, you guys are the best. THANK YOU!!

My dealing was with Dealers Choice in NAPLES !!I went out this morning to start my car, and you guessed it, DEAD BATTERY. Called AAA Roadside Assistance, and they had Dealers Choice to do the service call. Within 45 minutes a Dealers Choice truck showed up in my driveway. Louis the Service Tech checked the battery, and found it had barely enough juice to power the interior lights. He had a battery on his truck that fit my car and installed it like in about 15 minutes. Louis was courteous, professional, and fast. On the road again !! After reading the other reviews concerning Dealers Choice repair shop, I cant comment on that, but their roadside service is top notch, quick, and professional. THANKS LOUIS, GREAT JOB !!

Just had a great experience at this car repair company. They figured out my problem (needed new battery), put a new one in and I was out in around 15 minutes. I will be back next month for my car maintenance.

I belong to AAA, they were supposed to tell me entire costs up front. I would have been charged about $82.00 more for tires. Also did not receive AAA discount when I asked, was offered to fix my flat for free and after I refused to buy the tires, they charged me!

Every experience I have had with this shop has been outstanding. They are honest and fair, and their prices are extremely reasonable. They have never tried to push services on me or or upsell like some other shops in the area have. The staff is friendly and very knowledgeable. It is so hard to find a good mechanic anymore; I will definitely be taking my car there whenever it needs something done.

One of their drivers almost ran me and several other cars off the road today on i75. He was crazy, and driving like he was in a race car. He tailgated my car so close that if there had been a short window to stop he would have hit me and several others. I called the company as wll as the Florida state patrol with the pictures and video I had. I dont recommend this company at all!!! Their manager was rude and not wanting to hear about her poor driver at all. Steer clear if you are concerned with the safe keeping of your car - they will destroy it with the poor quality of driving with their drivers!!!

Thanks for all the help. Car is running great now! FIVE STARS!

Took my truck there to put on a 2 leveling kit which they said they could doand also to place four brand new tires I bought. They put the kit on and the tires. When I went back to get my truck the first think I noticed was the tire pressure looking low. As I got in the office the dude sitting at the front immediately told me the tires were wrong; it can hold only 50psi.My question is why they did not call me to let me known before fitting the tires so I could return them? use my truck for work I decided to take my truck anyways. Less than a 1000 miles on my new tires I noticed they were eating off at the outter edges on both front. I took it back and the dude seem unwilling to to even listen; I guess I should not have return to speak of my issues with the alignment because of course he did not want to take responsibility for it. He eventually got a tech ( and I use that word loosely) to try and feed me BS About needing new springs to keep the tire on road????.....I took it to the professionals who printed out the before and after alignment, they were amazed that a professed auto business would let a vehicle on the road with bad alignment and especially with the wrong tires, and you would not believe what the results are, it was severely off...all in red. That tells me they have no clue. IF I COULD GIVE A NO STAR THATS WHAT THEY DESERVE. If I were you I would not take my vehicle to these INCOMPETENT non qualified under three car repair frauds who have the nerves to tell me he has been doing it for 30 years and still cant get it right. I will not rest until I am refunded my money by legal means which I had started the process......I got my truck back from Nissan who had to fix what they damage its now perfectly aligned. And have all reports to sue there ass. INCOMPETENT. I will use whatever medium possible to let Florida know what you rip-offs are capable of you should never be in business still.

Dealers Choice Auto Care in Bonita rocks!! They picked up my Mercedes repaired it for next to half of what the local Benz dealer wanted. Had it detailed and delivered it back the same day. The manager Jay was unreal!! Kept us in the loop during the whole process. Be back for sure!!

AAA recommended this place. They quoted me $1400 for a water pump and band. When I explained that was way too much, they stated if I didnt use them to repair it, there was a charge of $70 to find the problem. I explained that it was never mentioned at the time of tow and I was told, Not my fault if he didnt tell you. Very rude tone

Very clean! Helpful staff. Truthful in assessment of my problem. Definitely recommend!

What a joke!Brought my car in with 2 flat tires. They plugged them and did that part correctly.But.....next day I noticed that the center caps were not replaced after mounting tires on car. A return trip for me!!Then I got a notification that the tires were overinflated by 10lbs each. Then to top off what ANY repair shop should do without screwing up, I noticed that a valve cover was also not replaced.This joint should move out and let a video store take its place!Shameful....

Dealers Choice Bonita Beach Road, BS.....Bad experience. Brought my car there for an oil change. When I left I drove on 75 my engine light went on and my engine almost seized. I managed to drive off the highway to find a station. Turned out they shorted me two quarts of oil. When my husband called them the guy at the desk was incredibly rude and just said “well what do you want me to do about it” he said he would reimburse me for oil but not once apologized for putting me in danger due to their negligence. I was there twice. Both times bad experience. NEVER AGAIN.

Would Not recommend! AAA pushes work to this shop. My college age daughter broke down. AAA said the shop she wanted to take her car to was not good so she took his advise and let him take it to Dealers Choice Complete Car Care Center. I am about 4 hours away so when they told me the motor was hydro locked and needed a new starter and head gaskets, I agreed to let them do the $1,500 repair. The next day I got a call from the manager that said both heads were cracked and warped. He said it now needed new heads too at the tune of an additional $800+. I asked them to hold off and I would look around for some heads or even maybe a new motor. After calling a few parts places and friends of mine that are mechanics, I found that everyone in the automotive business knows a Buick 3800 motor has a problem with the plastic intake that cracks and causes it to hydro lock the motor. I called them back and asked them to please buy a $100 intake and put it on. They were not happy but did it for me and behold the problem was fixed. No new heads and it never really needed the head gaskets that they put on. They misdiagnosed the problem and stuck me with a discounted bill for $1,446 and a courtesy $100 in shop credit. The correct diagnoses and intake swap by a experience shop would have been about half the price or $600. I was ready to put a completely new motor in because of their lack of experience. Dont take your car here unless you like paying for a mechanics education.

My daughter was without a car for almost 2 months dealing with another repair shop and insurance appraiser. When she finally picked her car up it still was not fixed. Dealers choice managed to resolve the issue in 1 day. JJ knowing my daughters work schedule, previous issues/frustrations and me being over 3 hours away took control and got her car back to dealership (for warranty work) and secured a rental car for her. All she had to do was uber to pick it up. I really appreciate his kindness and help!

Very irresponsible people driving there tow trucks they cut people off on the road. They dont use there turning signal and they laugh at you in the face, such a great place to go for help when all they do is cause you to crash on the road. Wont ever pay for there service again! I will make sure my friends and family never go to you guys for help again!

Thank you for taking care of my daughters Chrysler 300. You guys are excellent at getting things done. I appreciate that youre conveniently located and I can count on your expertise!

As many others have stated, AAA pushed me to get my car towed to Dealers Choice, despite it being more than an hour away from where I live. The tow truck driver claimed to work for Dealers Choice on the side and told me that Dealers Choice would tow my car for free whenever/wherever I needed. They quoted me over $800 for a new radiator and I told them that I was going to look around for another day to see if I could find anything cheaper. With that, Jay left me a pretty rude voicemail stating that they were going to start charging me for storage from this point on. My car had been in the shop for a day and a half! When I asked them to tow it back to my house so I could figure it out, they told me that I would have to go through AAA (and hung up on me) which would have been fine, had they not already used up all of my free tow allowance towing my car over an hour away from my home! AAA charged me $250. Extremely unprofessional and rude. Ive been ripped off by other mechanics before but none of them have ever been as blatantly rude as Jay was at Dealers Choice. What a joke.

My tow driver Steven was a great dude. Very timely on picking me up and was extremely nice. Would definitely recommend for a tow with AAA or if you need autowork done.

We called AAA to have our vehicle towed to our own mechanics shop, and the tow truck driver kept insisting that we take it to their shop. We insisted otherwise and he reluctantly towed it to our place. AAA needs to take note of these tactics and more carefully screen the companies that they allow to be AAA authorized. When a person is broken down on the side of the road, there is no excuse for the towing company to be pressuring people to take it their own facility. Seems to me that its a conflict of interest, and Im surprised AAA doesnt look further into their shady practices, considering that were not the first to mention this.

When I escaped domestic violence I was left with a beater of a car by my ex. My car broke down twice and I had it towed to this station where they worked on it and made it functional again. Im glad they did such a good job to get me through that. They work in conjunction with AAA.

Expert towing. Josh, the tow truck operator treated my car like gold. While sizing up the situation, he suggested that I take a seat in the tow truck, because it wasnt a safe place where my car became disabled.Friendly, knowledgeable, courteous and treated my car like gold. What more can you ask for when your car breaks down?Also, ive been a member of AAA since 1976. Im extremely satisfied that AAA sent Dealers Choce to tow my car. The driver Josh told me about the company that he works for, Dealers Choice, including it being a AAA approved facility for auto repair.Let me say, Josh is a great representative of the company and Dealers Choice is going to be where Im going to get my car serviced.Thanks for taking care of my car.

This place is amazing really help me out today Towing my truck, was super honest about working on it and towed it to the Ford dealer for free I would definitely recommend them!,

Theyve done work on my truck and my Sonata. They are Awesome.

Most stressful experience with an auto shop!My car was towed there and they offered free delivery after the work was done which was very appealing because I am a college student and didnt have a way to pick up my car. The next day I called giving them an address and directions to where I will be so they could drop off my car. The driver ended up leaving my car at a different location and not contacting me before driving away. I called the shop multiple times about the whereabouts of the truck and my car but they couldnt answer my questions. An hour and a half after the time I was supposed to be receiving my car, I got in touched of the driver and he couldnt even tell me where he left my car. When I finally found my car I called the shop and the man hung up on me!!!Never again!!!

We took my car to these professionals to have the coolant replaced in our vehicle. They charged $107 to diagnosis the problem. $122 to refill with a/c coolant and as we were walking out gave us a quote that we hadnt asked for a total a/c replacement. They said that there was a leak and if the a/c went out again it would have to be replaced completely. 10 miles down the road the a/ c stopped cooling. I told my husband that I didnt trust these guys lets take the car to another a/c repair place. $89 dollars later we have had nice cool air running continuously. Only go to THESE GUYS IF YOU WANT TO THROW YOUR MONEY AWAY. They do a great job at that!

AAA approved garage they do everything will changes tire rotations major work change oil whatever its good to have an appointment though

Very courteous, honest and reasonable. Will use them again if I need to in the future.

Had them pick up truck at our shop, quoted over $6,000.00 in repairs. Had them return truck. Took truck to another shop. $1726.00 and truck was repaired with a new OEM oil pump. Never again will I use this shop. Dealers choice said truck needed all new injectors and new High Pressure oil pump, the shop that repaired the truck listed on their estimate that the injectors all tested fine and no need for injectors whatsoever just the HPOP and recommended the oil pressure regulator any time they replace a High pressure oil pump. If you need a vehicle repaired go somewhere besides Dealers Choice!

Brought my vehicle here because it was recommended by AAA (first mistake). Changed my brakes, my struts and my shocks. Shortly after taking car back, my brake fluid leaked out and lost my brakes. Not their fault they said. Now the shock they installed broke (Fault - who knows but they did honor the warranty). How do they stay in business? Maybe its the negligent AAA referrals.Customer service? Think of your worst Comcast customer service experience and then...well thats too extreme. No one is worse at customer service than Comcast but at least Comcast apologizes.

Professional Company. Nice to do business with!

As Florida22 has stated when you use AAA they send dealers choice tow truck driver who tells you wherever you going to take it besides dealers choice is a bad idea so you end up taking it there. My car had died on me and they diagnosed it and told me it was the fuel pump. They said it would be $900 to fix. I thought that was wayyy overpriced so i told them my boyfriend and I will push the car over to tires choice, he then told us we owed him $150 for the diagnose. My boyfriend had to call a Lee County sheriff to have them settle the dispute. (what a hassle) Ended up settling on $50. I didnt mention that the whole time the manager there was very rude to me on the phone from the start. Anyways we took it to tires choice who found out the fuel line just needed to be cleaned out and the sensor needed to be replaced. I am incredibly disappointed that Dealers Choice misdiagnosed my car, were ready to have me pay a huge bill, and change a part that didnt need to be changed. Lacking professionalism indeed.

Quality and Friendly Service. Jay the manager is honest and helpful. Well priced

Thank you EVERYONE...for your kind and professional service....FAST, FAIR, & HONEST....YOU GOT A NEW FAITHFUL CUSTOMER HERE!!....

Fast & Courteous! Nice job guys!!

Jay is a great guy and very helpful. Been getting oil changes for 10 years.

My truck broke down and was towed here. They overcharged for diagnostic and that wasnt even the problem with the truck. They are rude and lazy. I would not recommend this place to anyone.

Scam artists. Wish I could give zero stars. DO NOT TAKE YOUR CAR HERE. They didnt rotate my tires, as I marked them. When confronted I was threatened and told to leave. Who knows if the changed my oil or checked my brakes and transmission fluid like I asked.

Manager was rude bald dude... go to tire choice .dealers choice is garbage they need a new manager.

This place is the biggest rip off . they said I needed a new radiator thermostat, hoses ,and hose clamps price over $900. all that I needed was a new coolant tank price $156.

Five Star Service! Thanks!!!

Had a nail in my tire. They took me right in and fixed it.

Great place to have my car repaired

Dunno about the shop but the tow driver is terrifying. Going 60 in a 45, then 55 down a 30 mph residential road. Jumping the sidewalk to make a right turn past a Kia in his way. I can only imagine the care he would take when loading your car

Says I was there guess I was sleep walking

The best

Good