Juan at Xfinity was an AMAZING rep! He treated us like family, bending over backwards to make sure my kids and I had the right phones, equipment and orders waiting for us. He made switching over all of our accounts, including mobile, a fast and easy process. Go to this location and ask for him!

Everything was great. I can’t thank Juan enough for his help. He was very kind, patient and helpful. It is appreciated to go into a business and have someone who actually wants to help. He was pleasant, calm and had a good attitude.

This is a fairly new Xfinity location. Convenient and really nice interior. More importantly, great staff! Ive been a few times and am always politely greeted. Wanted to point out a specific individual, Jacob P. Wow! A great guy, unbelievably knowledgeable AND extraordinarily helpful! He helped me on two separate occasions. I left Xfinity with so much peace of mind regarding my cell phone.My cell was trashed. I could barely see 1/2 my screen and only once in a blue moon could I see it! Otherwise it was black. (Thank god I had insurance, and I got a refurbished phone.) Because of Jacobs extensive knowledge, he was able to transfer all from my broken cell to the new cell. I was convinced it was impossible and thought I lost everything. I was so grateful for his help, patience and kindness!Here you will get great customer service with people who know what they are doing!

I can’t thank Nicole enough for helping with a difficult situation. My husband and I had a scheduled appointment with the technician, but the technician got lost finding our apartment and canceled our appointment last minute. We were left with no wifi or cable and when I called Xfinity the earliest appointment they said was available was for the following week. Fortunately after visiting the local store, Nicole was gracious enough to help us schedule an earlier appointment this week! So my husband won’t have to miss another week of online class. We are so grateful for her help and professionalism!

Great customer service by Juan for helping us switch to Xfinity mobile. Their offer was pretty competitive and Juan explained the deals and perks perfectly. I really like Xfinity mobile better than T-mobile that had spotty coverage. The only issue with Xfinity is their wifi at home that is not stable and the speed drops, therefore my rating of 4 is for Xfinity in gneral but this store location is a 5 in customer care.

I had a really positive experience switching to xfinity mobile. Juan was great, really taking the time to set up new phones and answering all my questions. Very personal service!

Excellent customer service! Kudos to Linda.. She went above and beyond.

Amber is the most helpful person in the world, along with the rest of the staff but the service literally goes out once a week for hours.

Please feel free to contact me on Facebook for details DO NOT GET YOUR INTERNET from this company. GO ANYWHERE BUT HERE! I have had issues (I work from home) with load times and speeds for the last 3 months. I returned my old equipment, installed the new equipment myself thinking this would help, NOPE. So, I did what you would expect, called in for help. They send a technician out to fix it, was not fixed, called again, sent another guy here, and he fixed it. They offered me a credit for the time I missed from work, then they took the credit away, raised my bill last minute, overdrew my bank account, then said they would refund the money, and never did! To top off my awful experience, today, I log in to my account, and there is an INSTALLATION fee for $200 !! lol, So I called, because the did NOT install my equipment, I DID lol Turns out they billed me for the technician visits! Never told me I would be charged- they just sent someone to fix there problems, and then charged me for it. Folks, I never leave these type of reviews--- do not use this company. I plan to switch. I am NOT paying them $200 period to fix an XFINITY problem, they should pay them not me.

Quite a few patrons had arrived before me so I had to wait awhile for service. once called, agent was polite and efficient handling equipment return and new equipment issue.unfortunately the stream flex product is inadequate, but it is free. for my needs, which includes access to Fox News and Fox Nation, I am using Fire TV stick instead.

Whoever the 3 people you had when the store opened yesterday, July 25th were all amazing! Ive never been in and out of an Xfinity so fast even with 8 people before me, the lady working the express lane was super efficient and was great when dealing with frustrating customers. Good job.

This store is the best. Staff very efficient and helpful. As soon as counter staffer done with customer, she called me to her right away.

Nice new location

Wasted my time picking up equipment that doesnt work in my house I checked before I was assured that I was all good for Xfinity spend an hour trying to install it and now theyre saying theyre sending technicians that will have to pay for

This is a beautifuly kept store, well organized and very friendly staff.Keep it up and thank you for your services.

I am having a problem with the GPS on my phone they did not help me said its something Im doing its my fault

Great customer service!

Beautiful store A+ Service. Wonderful staff, they’re Quick and sufficient. I highly recommend this location.

Organized place and nice facility, but rude people or poor customer service. You just have to take it as they say.

I understand the cocido situation and the amount of people but this place is plain rude, I didnt see any sign that you have to wait in your car and they have people waiting outside standing there, told me to wait in my car, didnt take any information from me, how am I supposed to know when is time to get in or when can I get a service?As I said plain rude sent me to my car, no info, no follow up.

Long wait but they were working really hard

Easy in and easy out, picked up a small digital receiver for a new extra TV.

New location, same great service. New updated building. Very pleased.

I love the new location. I feel safe here they follow all the CDC guidelines.

Nicole was saying she is the manager and Kik me out of the store saying that’s your problem .Very bad customer service .

Nicole at Boca Raton was very knowledgeable, professional, welcoming to help me. She is an asset to Xfinity.

Been a loyal customer for over 6 years and they still havent been able to fix my internet issues. Had over a dozen technicians out to my home over the years and get a different answer and excuse everytime. Had enough of of this 1990s technology. Ready to switch to the next best thing which is AT&T where I live. Wish they had Verizon. Stay away from Comcast.

Nikki is the best

Store was unable to assist with issues of possible account fraud because their internet was out. 800 number keeps trying to reset a modem I don’t have before I can talk to a human.

Nightmare. Just needed new service for internet took over an hour. And that was without a wait. 3 different agents. I dont understand. This is what they do every day.

Darnel is very rude. Terrible customer service.

Appalled by how unprofessional the staff here is. The appointment system is basically rendered useless and we had to wait 1+ hour past the appointment time.

My wait outside was over an hour each time there.

Great service

I asked the staff about how long the wait would be when i arrived. She said theres the line.Not knowing how long a line that size would take , i asked again. She said i already told you ,theres the line. Worst face to face customer service i have ever seen.

Would not recommend.

Great customer service!

Super fast service!

Great service!

Short wait time.

I received excellent customer service from Linda today. I went around 11:45am & there was a 45 min wait. She suggested I could have an appmt later & I did that. I was in & out in less than 10 mins. Linda was friendly & professional. Now Im trying to get hook up the box & the remote has a defect so I have to go back. My box wasnt working right & it was old & couldnt get on demand no matter how many retrys. So right now Im very annoyed. I just spent an hr on the ph with the tech dept to find out the remote is defective. The box came in a sealed new pkg with a remote with batteries that had only 20% power. Changed the batteries & tech said bring it back its defective. I want to scream.

Today Tuesday at 1pm I visited the xfiniti store, and I was attended by a young girl, very friendly, very pretty, with great ability to serve the customer with great kindness, excellent. My name is Gloria Mendoza.

Super easy