Friendly staff but due to the virus the wait was a little extensive.But the results were good traded an old truck for new car

Andrew was absolutely awesome! He was kind and made sure I got the car I wanted.. Only suggestion I have and this has nothing to do with him is don’t have us watch the videos at the end

Andrew was amazing and this is the most at ease in a dealership I have ever ever been. They were more than professional and helped me buy the exact car I wanted a 2015 Chevrolet Sonic. I have low credit and I thought I would be stuck in my old car forever. Yet they took great care of me. I wasn’t embarrassed at all like the other dealerships I visited the past few months. If you have poor credit go here.

Theres a reason you cannot comment or react on their Facebook ad , its because they are shady and lie to you. They wasted my time a few months back saying I was approved and all that when I get there they cannot help me because Im self employed even thought I provided documentation showing my income , also they will call you nonstop even after you tell them to quit calling. Buyer beware also there warranty only allows work to be done by them do yourself a favor and call greenwood Chevrolet and get a better vehicle from a company that stands behind their products they got me financed and took care of me.

Great experience with the nice people at Byrider in Boardman ohio. Very polite and informative. Had no luck at any other dealership in town, but they put me in a 2014 Chevy cruise that day. Really appreciate the opportunity and hope to be able to come back and have another great experience with them. Great job Byrider

Great customer service!! The associate was willing to help me even when they just closed. Im forever grateful for him!

Had my car 2 weeks lets see if the issue gets fixed. Issue was not fixed still having the same issue. Now after 4 weeks they tell me anything else you must pay for my reply was as long as it is not related to the original condition I had the car in for that is fine. They said issue is supposedly taken care of I guess I will find out when I go to work in the morning.

Salesman Josh Kershner was extremely helpful and professional. He took the time to go over everything with me and to make sure I got a vehicle which suits my needs. Love my new car

Very nice people in here was fast process and Im coming home with a car no down payment

Everyone is nice and kind I love the service although busy they try to help as much as they can! Only problem is the payment plan but overall good for me so far!!!!

They helped me so much with situation Im in.. Got my own car at 47 years old.. I feel BLESSED

It was great!Good service, nice car. The sales personnel were very friendly and I enjoyed every moment of it.

5 stars, great job. I have new health issues Im just getting use to getting around. I was only approve for a small vehicle and thought I was going to have to go somewhere else because there was no way I was going to be able to get in and out of one. I explained my situation. They found me one I could fit and lowered the price so I could qualify for it. Getting in was easy like taking a breath. Thank you for fitting me into a car like a shoe and being able to afford it.

Where do I start with the customer service at first I was not able to get a vehicle because of a mix-up but after a little back and forth it was taken care of and now I am driving away in a great suv.The service here has gone above and behind truly happy with the outcome 10 stars

Great place, wonderful service, they were nice people help me out great

Had my car taken there in March cause oil under my hood and my belt was shredded and they fix a axel and put a new belt on then on June 27 my belt was shredded again had it towed there and they said they had to replace the engine cause oil under the hood only to pick it up on July 21st for me to get 3.5 miles down the road for the belt to be shredded again and for them to say that something locked up and that it wasnt covered  under warranty but yet I had it up there 2 time and they didnt even fix the problem I had it taken there. Dont understand why I take 3 time to fix a problem every frustration when you car missing work and having to walk to work

Everyone was very friendly here. They are very helpful. I enjoy the service here

Josh made the buying process quick and simple. There was no pressure for a sale and he made sure to get me in the vehicle I wanted. Great experience and would definitely recommend!!!

They are very nice and helpful 👍

I have made 2 vehicle purchases and have not one complaint about the Boardman Byrider. The sales team and service team are excellent with their customers and will work their hardest to get you what you want and need. I Will continue to be a loyal customer of theirs for years to come.

Excellent service done in a timely manner. They went above and beyond for me. I highly recommend the service team at Boardman Byrider!

Byrider in boardman ohio is a joke! the guy who sold me my nissan murano wouldnt let me even test drive anything else because they was about to close he was in a hurry to sell me this vehicle. The next day after driving it home the check engine light came on took it back to there service center to see what the problem was the guy reset the computer said it was a bad gas cap then again the same day the light came back on tried multiple times to contact them they never anwser the phone left multiple voice messages never got a call back finally get in contact with them they made me schedule a appointment took it back up there and gave them a copy of the codes they claimed they fixed the problem now the next day the light comes back on and is reading the same code as before this place is a joke and i regret going through these guys! I don not reccomend this place at all!

Horrible service, and personnel was horrible. They don’t know how to work with the clients, and una treat the clients horrible and also very defensive with their clients. They are arrogance and very rude with the client, and don’t even call their phone service they will never answer the phone, and if you leave a voice mail they will NEVER call you back. Today me and my husband went to pick up my car for repair services, and they told me that they change their rules on car repair even though no one told me anything. So when I went to pick my car she throw my husband card at him, and she very arrogance and very rude. I felt like me and husband were dealing with a CHILD. Another thing was that not was I only mad many other clients were mad at the rules changed.

Process was super easy and successful thanks to Andrew Wilding!

The people there are very nice and helpful and never gave up on helping me find the right car

Great customer service. Got me in a car today. I’m so glad I came

Got a vehicle about 3 weeks ago and everything in the world is wrong with this car. Would not recommendEdit: took my car to the shop they said “they fixed it” not even 2 weeks later all the problems are back and I’ve been for 3 days now to get my car fixed and no one is answering the phones.

Andrew was a great guy would definitely recommend him to anyone he went out of his way a few times for us to make it better on us thank you Andrew highly recommended him

The associate that helped me was very polite and the mechanics do great work there.

It took a few hours to get everythingdone ,but it was ok

When all hope seemed lost, these guys and (gal) not only got me approved...put me in exactly what I wanted, color and all!!! Super easy, fast and very nice crew!!! Thank you for making this happen for me!!

By reputation only, Ive heard some key good things about here but have never been here myself

Recently took my car to get serviced and when I received my car back the passengers mirror was hanging out of the socket I noticed it at the end of Street while driving I returned but Im still waiting for explanation how it happened. normally I have great service here I hope that this gets resolved soon

Service advisors very friendly. Kept me informed of progress during my wait. Oil change took less time than any dealer express lube or even Valvoline.

I wish they could’ve helped me more! When I went in I was told that no matter my situation I could get into a car but when it was all said and done it didn’t work out. All the sales rep told me was to “ask my boss for a raise” (during a pandemic) and that there was nothing he could do, I feel like he didn’t try.

I have pretty bad credit from poor decisions in my past but Andrew at Byrider was able to help me not only with a vehicle I actually wanted, but with making me feel normal for having bad credit. Thank you for making it so easy and getting me a super afforable minivan of my dreams! Lol #soccermom

JD byrider Boardman Ohio are the best good people know their jobs very informative and helpful.

Everyone was super polite and understanding and they were willing and able to work with my budget.

Went in with low expectations and thinking extremely outrageous monthly payment but I was very surprised and extremely grateful and happy with the service I received and I drove out of there with a great car and no problems. Like to thank Angie and Andrew. They were great to work with and will refer people to this establishment..😃

Customer Service was extremely friendly and detailed. I didnt have to ask any questions

Very nice representatives and quick service. LOVED GETTING A CAR FROM HERE

Took some time finally but got one of my choices. So happy

Just so everyone is aware if you get into an accident during your deferred down payment phase, you are not responsible for the remaining balance on your vehicle. It took 8 people to tell me this between JD Byrider and CNAC. The people who work here have no idea what the companies policiesare. In one day I was told 3 different pieces of information from Josh, Andrew and Angie. The repair department never told me when my car was ready for 2 days after it was completed.

I have had nothing but great Experience in customer service is excellent their warranty should be 10 stars

Do not get a car from this place. They wont fix your car and they change policies with no notice.

I had a great experience 😃

The process was longer than I expected, but there was also a decent amount of people in today. I was able to walk away with the exact vehicle we wanted.

They where very nice and friendly and willing to help get phone connected to the vehicle

I was in a bind and they helped me out.

Amazing service ☺️

Very professional. It took a bit longer than expected but they were very busy.

I cant believe my dream car is sitting in my driveway! Angie was very helpful in helping me get the courage to drive an hour and a half out of my way to buy a new car. She told me what my down payment would be and told me everything I needed to bring to help with the loan process. They were very busy today so Josh Kershner helped me when I arrived and put everything in motion. This was the easiest car buying process I have ever experienced! I would definitely recommend Jdbyrider in Boardman Ohio! Their car selection was outstanding! They had a little of everything which was great as it included my dream car. I didnt think it was going to happen but they worked with my budget and got me driving the vehicle I love!! If you want your dream car and have trouble getting approved I would definitely go to this jdbyrider!!! I would like to thank the sales team and the loan service that made it possible!

On February 6th 2021 my car was stolen. When the police spoke to the bank to get a location from the tracker they was no help at all so 5 days later and after speaking to the bank numerous times I decided to call the actual dealership well the manager went above and beyond and the cops got the kid that stole it, sad part it was totaled and that is where the 1 star comes into play. While I was waiting for my claim to be finished CNAC kept telling me that I would get another car and they have this wonderful roll over program to help me with the balance after what my insurance paid ya well they didn’t explain to me that they took the balance and put it on top of a new loan. And when I went to get a car I supposably was only approved for 1 car and it’s the biggest piece of junk I’ve ever got from them. It already had almost 128,000 miles. The timing chain needs fixed and when I took it over after only having it for 3 days they said to contact them if the rattling sound lasts longer then 15 seconds!! Like are you serious so let’s wait for it to break and blow my whole motor. So now my ball joint also needs fixed and I’ve only had it since March 3rd and the service department will not answer my calls. I’ve gotten good cars from them until this time and they knew I was in a bad situation cuz I had no car and already went a month without one so I was desperate but they took complete advantage of me. It’s said that after I was robbed of my other car I’m robbed again by them!! Which I had already paid off 1 car from them and had my one that got stolen for 1 & 1/2 yrs. and I’m paying $27,000 for a 2012 equinox that is about to blow up. I’m most likely going to be talking to a lawyer! I just want treated right I make my high payments but then u go and make me feel robbed again! It’s sad when u get a car and cry your way home cuz of the dealership and bank!I will never get another one thru them and I honestly my just take the credit hit mad give it back to them!

I know a few people who have bought cars from here and they have no complaints whatsoever, they said its a great place to buy a car if one needs to rebuild their credit, they really do their best to help people get into a car. The cars they sell are of good quality and they stand behind every one they sell.

This place is a joke. They wouldnt give me any details of what I qualified for, payments, or anything without giving them a down payment first. I called several times and nobody would answer my questions let alone call me back. If I could give negative stars I would. Dont waste your time.

Very nice customer service and Andrew was great.

This was my first time buying a car from here and will be my last tine.

Josh is great. And hilarious.

I will say with all things considering it wasnt a bad transaction just another lesson learn to not bring children cause how long it took and i know it was because of financing not jd buy rider they was trying to get us in a car so they help.in every way to make sure we was leaving happy i wish i had a sitter but i wasnt able to cause of covid n with the kids being extra i wasnt able to talk to.much but the service we got was awesome and because of angie she really got us an uber so we can get up there it was amazing ive never had a car company go out the way like that at all she was a pleasure to speak with and deal with but i will update on my stars cause so far after a day i do have to bring the car back to get looked at which thank god for warranty being that the car we was able to get is amazing and being im a truck person these ppl made me change my mind n got my first car ever in my driving history but other then that were see how it goes when i drop off in am for them to.check it out n that sort of thing so that way i can get a better fuller review from the whole business from the awesome financing ppl to the manager n the mechanic now so far from phone the mechanics was awesome him n the other person called me back to see what was going on and everything so far not a bad place we had money down not alot other placedls wanted 10 thousand for a used older older car but these ppl got me in a new car for way less thank you

Everyone has been very helpful.

Our experience at this location (Boardman) was great.Bob Hanna was very helpful, no pressure. Let us take our time deciding which vehicle would be best. Very patient. Nice and clean cars and location well taken care of.He will make sure the car you choose is perfect before it leaves the lot.

I was in your service dept for about the 5th time since my purchase . Today was for an oil change and a continuous rattle I have heard since my purchase. I have to say , I had experienced some bad service prior to today. I was losing confidence in Byrider. Your GM Angie has went above and beyond to help me through all of this. However I had not received the same treatment from your service dept up until today. I hated that I even had to lose another days work over same issue.The first encounter was with a young gentlemen at the counter Ron....how could I ever forget his name. He went above and beyond to answer my questions . Knowing the entire time of my bad experiences. Because I did let him know. He treated me with kindness respect and dignity. Then introduced me to Steve your service manager. Again I to let him know how unhappy Byrider had made me. Not once did either of them differ from their actions. The made sure while I was there and when I left that I was not just pleased with my services...I had once again gained respect for Byrider. Thank you all so much JOB WELL DONE.....NO MORE NOISE....AND STEVE WAS AN AWESOME CHOICE FOR YOUR COMPANY.! Kudos Angie! Thanks again to all at Byrider.Sincerely , Rhoda Monigold

If I could put a zero I would this company / car place is a complete joke my mom got her vehicle back in November and has put hundreds of dollars into it since shes had it this company I would not recommend buying a vehicle from they are the worst company I could ever see Id rather go through drive time than them

Hope all J.D. B branches conduct business like Boardman. After an evil week of pirannas, sharks and rabid bole-weavels(ie: dealerships), I kept an open mind and walked in. I was treated fairly. I was talked to on an equal level. They answered and adressed any questions or concerns. They gave me a fair deal, and they surpassed expectation before I signed. Top-notch! Thanks Josh, and JDB Boardman. Im the proud owner of this.

Pleasant experience. Everyone was very nice and helpful.

Got my van yesterday from this location, the people are very friendly, they do their best to get you into a vehicle of your choice, no pressuring you into something you dont want. Andrew helped me, he was very respectful! I would recommend them to anyone!

Thank you for your excellent service

TAKE YOUR DOWN PAYMENT AND BUY A 1000 DOLLAR CAR ON FACEBOOK. Take my advice and drive past here. They helped me get a vehicle, but there vehicles are 2.5 times the price of there actual values. On top of that, the finance company they work with like to take advantage of you and only give very high interest rates. As high as 26%. Also there vehicles aren’t bad, but they are not in the best condition and all have very high mileage.

Went with a friend. Boy did he get screwed. They told him all this and that was covered, but once those papers were signed, everything he found wrong with the car was not under their coverage. They charged him six times what the car was worth. I told him several time to think about it, but he needed a car, so he signed his life away. He took me along to listen and ask questions, because he was on the quiet side, but he told them he wanted me to go into the office when they were talking about his loan and the money part and they flat out told him NO.

Was not pleased with the fact that the dealership was listed under a different name. Was already declined by JD Byrider if I had known I would not have waisted my time to go over there. I far as I’m concerned this was pretty underhanded.

Boardman Ohio, has a large variety of vehicles to choose from. The employees are very nice, Attentive and provides excellent service. You will be surprised at what Magic they can do to get you on the road in your new car. Everyone has different Opinions...... my advice to anyone reading this, go in for yourself and see what they can do for you. I am on my 3rd vehicle, all I can say is it works for me and they have my business. I have zero problems, I am Satisfied.

Andrew W. and Angie did a great job finding me the best car to meet my needs. Process was quick, staff was very professional, and Ill be buying my cars here in the future.

Once again I came into JD by rider for some help. Was greeted promptly by Josh, and he helped me contact the finance company to make chagrin to my account. 👍

I would like to say that Bob Hanna was so awesome he was kind and friendly he did everything he could to make me feel comfortable with my visit. I would definitely recommend if you need a car go see Bob thanks again Bob you are great!!!!

I had this truck about a year and had to have it serviced I believe 5 times I had a check engine light come on 3 times recently one of the spark plugs was bad. Engine light on again seems the same issue why not change all the spark plugs at once. Then it takes 1 to 2 days to get my truck back if parts have to ordered glad I just did this to get something quick not worth the worry i can break down at any minute

I recommend this car dealership to all my family & friends. Staff very friendly & nice, go see for yourself

The group at the Boardman Byrider are friendly and quick.Thank you for your professionalism.

Very un organized i had to sumbit the same info multiple times and they couldnt even get my name right and apparantly offical receipts from my busniss are not acceptable for of proof of income dating back multiple years wasnt enougjt to prove my income

A lot of options here my sister bought a nice car here the employees are very nice and helpful I would recommend this place to a friend

They were quick! The employees were friendly and tried to help you out as best as possible. The process was fairly quick and easy.Angie( my salesperson) was awesome I got a couple things wrong and she helped correct and always kept a smile. The only part I didnt like was the computer presentation that is what took most of my time and was very monotonous!

I have to say that it looks like a great establishment. The cars there look like there in great shape and they do have their own repair shops, which was a plus for me. The only thing I didnt care for was the fact that they do not have any price details on the cars, which made me feel like the car I would have wanted would probably be out of my price range. Other than that, if you are looking for a vehicle, check it out!

Thank you jd byrider for letting us pick our van plus the manger was great helping us plus Josh the salesman did a great job I will telling people were I live in Pennsylvania to come to uns since we cant buy no cars in Pennsylvania right now and the van was clean and very thing works great on it and we will be looking forward on getting another car in four years from now plus this location is much better then the ond near Pittsburgh Pa the no near Pittsburgh Pa judged us the manger give us a run around then there staff call my kid the r word even thou they are autistic then the one sales person laugh at me and wife after saying that we wanted a van at the jdbyer near Pittsburgh pa then we came to this jdbyrider and had a great experience and they work every fast plus I give a thumps up to the Youngstown ohio very good service

I had convinced myself of two things ahead of time; that I would either not get in a vehicle due to poor credit history or that I would have to settle on something that I really dont want... I was wrong on both assumptions... Jason (salesman) was incredible at turning me into the new owner of a wonderful vehicle... If you are looking for a vehicle and you are doubting yourself, Ill tell you as Jason told me, If you dont make the effort to come in, you wont get approved... I am personally recommending Jason to everyone that I know who is on the search of a vehicle... He is very resourceful, caring of your needs, and overall a genuine human being... Dont say that you cant get a car because Jason and Jeff (Finance rep) will do everything humanly possible to get you a car that youll actually like... Its been a 💯 type of day... Good luck to all of those in their search... Thank you JD Byrider and a sincere gratitude to Jason, you were wonderful...

Very accommodating, the Manager Tim Mariano did everything to get me a car. Definitely not the easiest job but Im going home with a vehicle. I would recommend them to anyone, will work with you and the warranty they give is a huge plus

It has been a wonderful experience ! Much better than expected. The people were great and made sure that I was satisfied with every step of the process before moving forward. I highly recommend for anyone trying to reestablish their credit to purchase their vehicle from here !

We went in looking for a nice reliable car we took all the needed documents were there about 4.5 hours and went home with a new vehicle the sales man Tim was amazing and financing was just as equal. U guys rock !! We appreciate everything you guys did to get us approved

Jesse is such a great salesman. He was such a big help and still is. Ive had a couple issues with my car and he has done everything to help me out and make my situation less stressful. Definitely ask for Jesse if you plan coming here!

Josh was amazing he spent hours helping my wife with every question she had. Let her drive 5 cars before picking the one that made her happy his whole team gave so much support overly pleased

Was not happy at all. I came across a page on fb that basically said if you make at least 1200 monthly and have $200 to put down on a car than they would work with you and to bring in copies of your pay stub and a bill showing that you live at the address. W HG en we get there they just wanted to run our info before telling us if we brought enough info. It waa as a complete was of our time. Thank goodness Sun Auto was there to make something happen for the better. JD Byrider needs to stop misleading people. Clean up.

Had an awesome buying experience here. Tim and Jake did everything they could to help us out and got us into a great vehicle. Would definitely recommend coming here and would love to come back for our next vehicle.

Took my son to look at cars here. They were great with telling him what he could and could not afford based on his income and budget. They were like a financial advisor and non pushy salesman in one. He got a reliable car he loves and the ability to start building up credit at a young age!

Robert Hannah is AMAZING work with him, if he cant work you into a car no-one can. Goes the extra mile for his guest!Whoever hired him deserves a raise because he made a good call for the company.

Quick easy and Im not breaking the bank.Im driving away in my dream car. Jeremi was great and very understanding to my wants and needs. I would definitely recommend J.D. Byrider to anyone buying a vehicle.

We had a great experience. David Carson, Jeff Chance, and Lindsay were all very knowledgeable and courteous.The only issue was they were short staffed and the wait time was a lot longer than we would have liked.

Would give 0 stars if I could. Will take advantage of you and drain you of as much money as possible.

Jesse OConnor was a very professional sales person! Even though the wait was a little long he an awesome job making us laugh and feel comfortable! He allowed us to test drive as many cars as we wanted until we found the right fit for our family! I recommend asking for Jesse when you go and put my name down as a referral :-)

✋ ✋ If I could leave no stars I would have. Dont go here unless you want to be lied to! And pushed to get something you dont want, that they make you feel like its your only option. My husband has a great job and makes more than enough money to make the payments on a vehicle, I spoke with a employee 3 times once on the phone and 2 times texting, i even told him my husband only has 2 days at home so i needed to get as much info as possible. I told him our down payment amount and gave him all our info he told me it was all good. Once we got up there they did another intake left us sitting for a hour and a half and had are interview on the computer. After another 30 minutes a man came out and told us that we could have a car for our already agreed upon down payment but if we wanted the truck we had to have $2000 down!!!! This was by far the worst experience we have ever had with a dealer ship. Oh by the way the sign out front clearly states 0 down and drive They are pulling some kind of scam up there. Please beware! MY NEXT STOP BBB

Worst experience of my life. During a test drive I had to keep both hands on the wheel to stop the truck from pulling off the road. Definitely would not recommend to anyone.

Best experience in buying a car, ever!!!In spite of bad credit and challenges proving my income, my sales person Tim Mariano went well beyond what the last 4 sales people from other dealerships did. Just when I thought all hopes for a good car were gone, Tim came thru with a GREAT car! I cant thank him and everyone there enough. I was treated fairly and never felt pressured or lied to.Definitely THE place to a car.

Lower interest rates than you can get at ANY bank