I don’t know where to begin!! I’ve been a loyal customer with AT&T for well over 20 years! I was treating myself to an upgrade and ran in to all sorts of problems with ordering online with AT&T. Long story short I finally, after 2 months went to the store!! I received exceptional service from the manager Chloe!! She went above and beyond for me to finally get a new phone in hand!! I can’t thank her enough!! If it wasn’t for her I was ready to switch carriers! Thank you Chloe for all you did and for renewing my faith!!

Chloe went beyond her duties to help me get my phone fixed. Her kindness and knowledge is beyond great. She should be a Manager. If I could give her a10 star 🌟 review I would. Thank you Chloe for being such a great young lady!

The person who helped us was top notch. My husbands phone wasnt charging correctly so we went in for a good cord and she cleaned his phone and got it charging with one of their cords. She was great. We arent ATT customers and we only went in to buy an iPhone cord but she helped us and fixed/actually cleaned it.Thank you for heloing.

Was in and out in no time ,the Service was great .I was helped by Keyle B ,she was a pro switched my phone over from another carrier in no time helping me get passwords and Usernames I long forgotten. I recommend this location and their Staff. Store# D57I

Keyle is so awesome at her job we just love her! She is so knowledgeable and is never short or talks down to us no matter how bad the questions are! She is your most valuable player in our familys view.

I wanted to check about purchasing a new phone and Keylee (sp?) was great. She was very helpful and knowledgeable about phones and listened to what I wanted in a phone. She assisted me in my purchase and getting things completed with my new phone. Also, looked into my current plan and helped me to save some money without compromising my service. Thanks again, Keylee, for all your help.👍

Haley is super awesome & incredibly helpful. Great experience when upgrading phones.

I was very impressed with the help I received by an employee named Matt, he always has a great attitude and extremely helpful when it comes to picking out the right mobile device. When I came in last Friday I was in and out within a few minutes with little to no wait. I would definitely recommend this place to anyone!

Very poor customer service! I have been there 3 different times & have dealt with 3 different people. They are rude & not knowledgeable at all. Its too bad that the only service I can get is AT&T in my small town or I would have canceled my service & used another service. Customer Service is important but it must not be for AT&T!!!

Very professional job done by keyle for my phone upgrade👍. Thank you so much for the smooth transition.

Keyle, is amazing!! We always ask for her because she so knowledgable and patient. Weve got our last, 3 phone upgrades with her and wouldnt think of going to any other location!

Angie is very sweet. Give her a raise!

I want to thank Keyle for her assistance with my phone. Keyle was very helpful patient and ready to answer all my questions. Best service Ive had in this store to date.

We had a great experience with Angie. She was very knowledgeable and answered all of our questions.

Not a big selection but good customer service

Angie has been very helpful. I just appreciate you answering all my questions and taking the time to explain things.

I had alot of trouble at first with them but then Angie helped me and went over and beyond I am now a very satisfied customer thanks to all of her kindness and help

Very helpful staff!!! thanks for the easy transfer of phones and TV wifi after moving from out of state

Shawn is a great salesman, hes very knowledgeable, makes everything go smooth, and makes you feel like youve been friends with him for years. I highly recommend going to this store location.

The staff at this store are so friendly, patient, and helpful. Shout out to Keyle! She was excellent at helping met set up my new phone and service.

Waited 20+ minutes for a rep to get to us and then the rep, “Nathan” was very short and rude. No explanations of billing were explained. All employees were too worried about getting inventory done for the night.

Bob was very helpful and professional in helping us today with all of our questions!!!

The best! The AT&T store on Coronado in Blue Springs has been fantastic. Mack was very helpful and thorough on handling the multiple issues/requests that I had. I will continue to use this store instead of anything on line. Thank you!!!

Great experience as always. The reps there were SUPER friendly and helpful, and clearly knew their stuff.Not a long wait, even with the current social distancing situation.Absolutely my favorite AT&T store to visit.

Keyle and Haleigh were amazing help and sooo patient with me. Excellent employees!!!

Extremely knowledgeable and helpful. 5 stars all the way around!!!!

Great store experience, the associates I spoke with were very knowledgeable and helpful. The store manager seems cool as well. Its been one of the better stores Ive been to

Angie was very good . She eplained and answered all questions

I received kind and experienced service and you was very very helpful thank you

Went to return some unneeded hardware at the store, as the ATT Customer Service Agent told me I could do, Emerald : Sure you can return them at nearest ATT store or also you can return them via USPS. Only to be told that they could not take their own merchandise because they are not a big city store and they would not know what to do with it. Complete lack of concern that a person makes a stop at their store for assistance and having smirks about it. No interest in taking care of the customer. The employee wasnt even inclined to take the package and put it their outgoing mail.After reading review, not expecting much to change, store only responds to good reviews and ignores the bad ones. That is not the way to improve.

My husband and I were having trouble with our cell phones and went to the AT&T store at Adam’s Dairy Landing in Blue Springs, MO. We were fortunate enough to speak to Matt and he fixed our problems quickly. We are seniors and not into technology and Matt was very patient and polite and listened to our concerns. We were very impressed with his service and demeanor.

Excellent experience. Angie guided me through the important decisions and I left with a great phone.

Always get great service at the Blue Springs store. It might be a bit of a wait sometimes but its worth it. They are always friendly and very supportive with all my questions!!!

Angie was amazing. Best cell phone experience Ive ever had. We had several issues and she took care of everything we needed!!

ANGIE is very knowledgeable and gets the problem resolved. A definite asset!! Will be asking for her for any future help.

Tried to call story 3 times and no one answered

The last visit, not much conversation was needed as the account was heavily notated, and she worked efficiently.The problem is that it took several phone calls and it n store visits to get our issue addressed. Call in and they say it had to be done in store, and the store would tell us to call in.Att has a history of getting someone else to take the heat. Get the job done quick and hope for the best. Doesnt matter if it is on the wireless (cell phone) or tv/internet/home phone service, and they tend to fire the guys who have a get it done right attitude.Also, if you buy a phone from them, check your math. Multiply the monthly rate by the number of months. If the amount is more than the buy out right price, buy the phone outright. If less, pay month to month.

Great store. Great customer service.

Very friendly staff. Knowledgeable, and patient. Excellent service. Store was very clean. Would recommend to anyone wanting to switch to AT&T.

Angie worked well with when I was here last. Its why I was excited to see her today. Her help was excellent.

My experience here was simply top notch service and attention to detail.

Angie was very knowledgeable, pleasurable to be around & most helpful. Ive been with AT&T for a lot of years & this by far was my best experience!

Waste of time they sell phones but dont know anything about them

Always a fast & friendly experience. Staff is knowledgeable & helps find solutions! The manger Rachel is amazing, she is involved, and willing to help however she can! Would definitely recommend this location!

Had a great experience upgrading our phones with Angie. She was very helpful and made this easy to do

The representatives here and the manager I just spoke to are not very friendly. They have HORRIBLE customer service!It’s one thing when you can’t accommodate a request and it’s another to be dry and bit£¥y about it!!!UPDATE: The store ruined my family‘s Christmas. I had them hold a product for me until the today (Christmas eve). I wasn’t able to get anyone to babysit my children until 530 right before they closed. I walked in to buy The products that I had on hold and they told me that somebody switched out one of the products for something more expensive. They didn’t want to help me with any of the payment to lower the taxes or anything on it. They essentially wanted to force me to pay for a more expensive product. They had promised me they were going to hold my items but they didn’t.

Rachel was the only person that could finish my order. I had been trying to purchase iPhones on the website since the 29th. These had been in process since the 31st. She had the ability to work with someone to get the phones completed. Without her they still would have been in process.

Nice place. Friendly staff. Very open and airy.

Best AT&T experience I’ve ever had!! I was seen quickly and they helped me with every step of setting up my new phone. Very kind, knowledgeable, and patient staff.

Everyone was very knowledgeable and helpful. Keely was patient and professional even when several customers came in and the wait was getting long. Make an appointment is my advice, or come in before 4pm!

Great service, Angie went the extra mile to help transfer my data.

Darren approached me very happy but his mood quickly changed when I told him I had already bought an unlocked phone. He was rude, ignored pretty much everything I said pertaining to phone or not. Then he proceeds to tell me it wont activate my phone in his system so I have to call customer service. What are you being paid for?

They were very helpful

Purchasing our new phones was easy and the customer service was great.

Great experience. Mack was quick to help us add an additional line and set up phone. Very friendly and helpful. Thanks!!

Very helpful with great knowledge

Bad customer trying to get a live person. Ive been without internet service since june the 14 here its june 27. Be nice to talk to a live person.

Best store in the state, great customer service and very helpful..highly recommend

Angie was so helpful, kind, and patient.

Was able to get in and out with a new Sim for an unlocked phone.

Great customer service. Always willing to help with anything we might need.

Yall done excellent work.

Great help Angie

Very good job done.

They were very helpful. Thank you, Angie!

Mack was super helpful and friendly

Just left. Showed up an hour ago and were told we had one person ahead of us. 3 walk ins were seen ahead of us and one gentleman walked in and was seen instantly by an employee that had just clocked in. When i approached the greeter he informed me that he thought someone was helping us and that it was strange we hadnt been helped. It wouldnt have been that big of an issue but we have 2 small antsy children. One of the worst experiences at AT&T ever. Well be shopping around at Verizon and Sprint tomorrow. Ive been a loyal customer since AT&T was Cingular, this was just terrible service.

Our WiFi is not working on my Xbox and I keeps kicking me out of Xbox live because our WiFi is trash never choosing at&t again.

Kealy & Mack were amazing & fixed my complex problem. They were so sweet & helpful

Great service by Angie!!

Awesome help!

One star is far too flattering for the incompetent employees at this business. Took several hours to try and replace my wifes broken phone, and we ended up going to Best Buy. I had a chat line pulled up on my phone from the ATT app, with a lady from customer service Estrella. She informed me that my bill was up to date, and there should be no reason why the sales rep at the store couldnt help me. The employees in the store, including the supervisor, could not give a damn what Estrella said, and refused to call their own customer service to try and verify that my bill was up to date so that I could buy a phone. Lazy to be lazy; they arent working for the customer, they arent working for AT&T, so why is AT&T keeping this store open? I have never had good service at this location, however the AT&T in Independence and the sales rep at Best Buy have always gotten me the service I need.

Great customer service.

Really deserves negative stars. Went in to switch phone numbers on my new S7 Edge which is glass on front and back. The girl took the protective film of and placed it on the counter. While the phone was updating info she kept sliding it around on the bare counter. I dont really know why but this caused light surface scrtchest on the glass. After manager reviewed the camera footage they said she did not touch the phone but once. They would not admit to it or replace it. I am still in the process of talking to customer service to exchange phone. Hopefully AT&T will resolve this issue even though it will take a week for replacement. Very unprofessional to treat a $800 phone that way. So heads up at this location for whoever touches your new phone.

Horrible visit, try to come in and get on better plan. Even told the guy I was going to look at leaving if not offered anything I would go to another carrier and didnt even try to keep us as a customer.

I usually feel as though Im keeping the employee from making a sale from someone else

Brenda helped us today at the AT&T store in Blue Spring, MO. Brenda was very knowledgeable about all of her products. We had a pleasant experience and visit. Thanks for your help.

My bills ended up being much more than the salesperson stated. I wish I could cancel my plan and switch to a cheaper one but then I would have outrageous fees to pay.

AT&T is amazing. No complaints about anything.

Anthony and Jason were fantastic I couldnt have asked for any one better. I drove 100 miles to get good service.

They were very nice and patient and help me out with my problem.

Went into this store three employees inside. Not one of them greeted me. Not one of the acknowledged I was in the store. One rude and nasty employee sitting with two customers. The other two talking to each-other. After looking around for about 5 mimutes. I stood at the counter no one came. I then asked is there anyone that can help me I need to get a new phone. The nasty rude employee said can you see we are busy we will help you when we are done. I then ask to speak to the manager she proceeded to tell me who the managers were, and that she would get her from the back after she was done with her customers. I then said to her she needed to watch her tone. She then got up and said you can leave or I will call the cops. I said Im not going anywhere get your manager. Another employee comes from out of the back office and tells ME I cant be yelling in their store. I said the only person yelling here is your co-worker. She then said she would get a manger.

To tell you the truth I have never been that upset with anyone not even to my dog that I hate Cory and their manager were rude their scanner and their own ipads werent working in their store I changed all my devices to Verizon immediately.save yourself time and go to Verizon,the best place ever

Appreciate your service.

Angie was amazing!

Very sweet, very helpful, Angie.

Not fast, but helpful and not too pushy.

Our waiters name was Mannie and he was a very knowledgeable and wonderful waiter. The food was wonderful but it was Mannie who made the experience the best.

Rude. Thats the first word that came across my mind. As soon as the lady answered the phone she had an attitude. And she seemed annoyed to have to take a call. I asked about their promotion they had going on, which she acted like she didnt know anything about. And then after I (attempted) to thank her for finding out for me she hung up before I could finish my sentence. I will NOT be visiting their store. I will drive the extra time to see one in another town.

Went in because of a sim card refusing to activate online. Our Sales rep , Angie did us a solid. She got the issue fixed for us and a found a case for my Galaxy Z fold 2. Thanks for fixing the issue

Always great service when I go to AT&T and T got a new phone got a new plan things are always working great when I go to them

I am at this location now. Worst customer service ever. I am up here to buy a $800 phone and no one to help. 2 girls in store. 1 watching the front door 1 to help customers. The one has been helping a customer for over 1 hour. The other one just sits on phone by the door? Really ? What is the time limit your try to help someone before you take care of other customers? Do you have a policy on that? Are you suppose to have more than 1 employee at the store?

Worst customer satisfaction.. They dont know how to treat customers... Responding in worst way for our questions... Not explaining properly for our queries... And manager too rude in that store... I would suggest not to go to Blue Springs AT&T store... Please try in different store...

Very friendly staff and efficiently run!

Helpful people

A co-worker tells me that the AT&T store in Blue Springs has the BodyGuardz hard plastic screen protector I need for my Galaxy S10+, great! Well, I thought Id call ahead and just make sure they have the product before I drive 30min to the store. Make the call and it rings...and rings....and rings....and rings....hmm, maybe theyre closed at 1:30pm on a Sunday? I double check, nope! open till 6pm, ok lets keep trying, ring ring ring...nooope. Well heck, I guess Ill head out there and hope they have the screen protector. Flash forward 30min. I arrive at the store and pop in. Its tough to spot the store associates, theyre not really wearing any identifying clothing, kind of like under cover cops, they look like anyone else. And just like a customer would be, theyre not really worried about my presence so I didnt get any aknowledgement. Eventurally I do identify the store associates and try to make some eye contact, I dont need a phone, just an accessory so this will be a quick one for them! Nooo, nope, they dont wanna see me right now. Im standing around so I guess Ill look for the protector my self and then maybe theyll ask if I need help. I dont see what Im looking for so now I really need some help. So I stand around looking helpless for a bit, surely theyll say hi, how ya doin, be right with ya, can I help ya, what are you looking for? Naaaah, that would make too much sense. Clearly Im a ghost here, so Ill just leave and drive 30min back home. Now that was an hour well spent! So, AT&T on NE Coronado Dr, I must say youre severely lacking in the most BASIC customer service and honnestly human interaction skills. You might be with a customer, but if the phone rings, you can still take that call and shoot some quick info. Its your job. You might be with a custmoer when another customer walks in the door, you can aknowldege them, it wont hurt. You can even ask them what they need, its easy. Just let them know you see them, and that you can or cant do the thing they need help with and let them know youll be right with them. Boom. Easy. By the looks of the other reviews though, this store is kinda meh isnt it. Par for the course then eh? Ill make sure not stop on in again, you all have your hands full.

The only reason I still use att is is because Ive had this phone number for over 12 years. I cant ever get help at the store in blue springs, and there radio commericals are misleading. One up is there lower end phones. For lower end phones you can get a decent deal. These are typically the go or prepaid phones you can but your sim card in.

Uggg - do people here ever like their job? Why oh why do I keep hoping one day it will get better??? Same as all the other reviews...unfriendly and unhelpful!

REFUSED A REFUND FOR A BROKEN PHONE My elderly great aunt received a broken phone from this place and they refuse to give her a refund. It is a $60 flip phone and they are asking for a $45 restocking fee. So we have been on the phone for 4 straight hours tonight trying to get get her money back because this phone does not ring, does make calls, and now wont even turn on. This store ripped off a poor little old lady on fixed income. To this store $60 isnt a lot but to a poor little old lady living on fixed income, in and out of the hospital, and on her way a nursing home, $60 makes a huge different. Way to take advantage of the elderly. The manager wouldnt even come out to speak with us.

I dont recall much of my visit here. But its wasnt a negative experience. So thats good.