Me and my friend have both been looking for new mattresses recently and we both are now thinking of getting a casper after today. Amanda was a wealth of knowledge and Ben was nothing but charming. They Let us get a demonstration. It really was one of the highlights of our vacation so far we are glad we stopped by.

The layout was unique, and immediately striking. The staff was great and willing to provide any information you were looking for. The staff were super helpful and provided me with all the information I was looking for, even though I mentioned I was just dropping by to check the store out.They have two variants of mattresses on display with multiple pod like setup.You can book 30 min appointments to try and sleep on the beds by yourself in a small enclosed private room with curtain kinda setup, which is definitely a new way of having people experience mattresses.Definitely recommend stopping by and checking them out.

Very good experience here. The thought of going mattress shopping without being sure of what we needed or if we would even purchase was daunting. Amanda and Gabriel were so polite and helpful. We told them our situation and they were able to help narrow our choices. There was covid precautions. They were very knowledgeable and overall made our experience so beneficial.

Amanda was awesome. Made a same day appointment. Discussed what we are looking for and history of what have slept on. Tried two models (sheet, pillow, and everything very clean to insure felt safe) for 10 or so minutes each. No pressure sales but we ended up doing curbside pickup. She brought it out and helped load it. Hoping that this is a keeper after all the research.Thanks Amanda for the great service.

I came to the Casper store at MOA with no expectations at all, with two Glow Lights that had stopped working (Glow Lights are one of the most truly innovative products I have seen in a while, as a side note).Shivana and the rest of staff were extremely helpful. They greeted me immediately upon entering the store with smiles and a friendly attitude. I presented the Glow Lights with a somber time, unsure whether anything could be done, and I kid you not, Shivana has them both working within a minute. Amazing.Thank you to the wonderful staff of Casper for not only fixing my lights but also for their cheery attitude, especially Fred the Plant. 😁

Nice people very knowledgeable about the mattresses.

Very wonderful customer service, highly recommend

I was on the verge of buying a Casper mattress, but wanted to see one in person just to make sure, as this was my first memory foam and bed in a box experience. Justin was great and very low pressure, just wanted to be helpful and answer any questions. They also assisted me with a technical issue on a previous order from Casper that I made online a few days earlier, but tried to cancel. Overall they were very friendly, helpful, and Im very excited to receive my Casper mattress!

The biggest mall in the world

Condescending sales staff. Was asked why I liked a different mattress and was attempted to be aggressively proved wrong. Unique concept as each bed has its own room. Beds were meh and not cheap

Jordan was just a delight. The beds were incredibly comfortable and very reasonably priced. We were treated like valued customers and enjoyed our experience. Thank you!

Just a showroom. The salespeople have no authority to negotiate on price, voiding their purpose. The whole place could be run by a robot and youd probably have a better service experience.

This was not the correct mattress for me or my husband. We both ended up with stiff backs, even though we are in relatively good shape and are in our 30’s. The return process is where I became really unhappy. I had to call three times and spend hours on hold. I am still stuck sleeping on an unwanted mattress two weeks later. If you buy this mattress, I hope you like it enough to keep it. Good luck with your return.

After researching mattresses online it was nice to actually try them out at this location. Tabitha helped us multiple times and was so accommodating and knowledgeable. Talking to her and taking time to try out the Wave vs. the Casper made me realize the Wave was the best choice for me.

The employees were very friendly, laid back and not pushy in any way, and very helpful. We also love the mattress! They made things very easy and I would not hesitate to recommend them.

I have an entire Casper bed set-up and it changed my life. Can’t recommend the mattresses, bedding, pillows etc. enough. Super friendly staff at this store!

Very sales minded as youre not really left alone once you enter the store. But love the matresses

Everyone in the Casper store at the MOA was very friendly. No one ever pushed me to buy anything and I probably stopped into the store 3-4 times before I decided to finally pull the trigger on the original Casper. As far as the mattress itself goes I really like it so far. I’ve had the mattress for around a month and a half and it’s been great. I went from a $3000 tempurpedic mattress to the Casper and I have to say that the Casper is better in every way. Sleeps much cooler, better pressure relief, and I don’t get “stuck” in my bed.

Very uncomfortable. Losey service. Too expensive Should have looked on line for better beds. Do a review.

Great employees able to help explain what is needed to know when purchasing a new mattress. Didnt try to push a sale onto us, but still walked out with more than we bargained for, got a great deal and cant wait for mattress to arrive.

Sales people were helpful, nice store setup, but didnt find a mattress for us

Great staff at this store. We worked with Tiffany and she was great!

. Problems began with delivery. The company they use gives you an entire DAY delivery window, and then they dont narrow that delivery window down to a four hour time frame until they call the night before from 6 pm until 9 pm. Given my work schedule, that meant I needed to take an entire day off of work.They called to set up delivery as promised, and I chose a 4 hour window from 9:30 am until 1:30 pm. The morning of delivery, they called back to say that a mistake had been made, and they only had the two twin XL mattresses to deliver, but not the adjustable frame. So now, the delivery would be the following day. I had to take another day off of work. When the delivery company arrived, they set up the adjustable base and unrolled the mattresses and it was clear that one of the mattresses was the wrong size (a twin rather than a twin xl). The delivery team also was unable to get one side of the adjustable frame to work. (He went to demonstrate...and the head of the bed got stuck in the up position). JUST GREAT! So... they left and I was instructed to contact Casper. After a long hold, I was instructed that I needed to take pictures of the wrong mattress size and the bed in the up position before they could proceed to help me. ??? Well, I did that and was then told that we likely wouldnt get a replacement mattress until next week. Very, very unsatisfactory, as the sheets we have dont fit and the mattress is hanging off the frame. Now, regarding the second issue re the frame: someone from product support was supposed call us before days end to trouble shoot to get the adjustable bed problem figured out. (Recall, that the head of the bed is now stuck in the raised position). Are you surprised to hear that I havent heard from anybody now 36 hours later? I am not. My husband then saw that the deliver company left us a brochure that had trouble shooting tips in the back. The issue with the frame was super easily solved by just pairing the remote to the bed. Apparently their delivery people dont know about pairing the remote? But as far as Casper knows, I am still trying to sleep upright. So fast forward to today, and I decide to at least get the one side of the bed ready by putting the Casper mattress cover we ordered on the one mattress that is the right size. Much to my dismay, I opened it and it is DIRTY! I then decide to call to enquire about the status of our replacement mattress and have been sitting on hold now for 26 minutes.Update: the newest customer service rep I spoke with is going to check on the possibility of fed-exing the new mattress to our house tomorrow.I will update when things are resolved. She found it quite funny that my mattress topper was dirty. (I dont see the humor) and didnt offer an explanation or compensation or anything.

Love our mattress, service was great at MOA -I researched mattresses before we made this purchase but wanted to test drive before buying. One of the best purchases we have ever made.

Had the absolute best experience at the MOA Casper store the other day. Had done some research online prior to visiting and made a phone call to get a but more info. Ben, Jessica, and Rachael (plus the other lady!) were all so incredibly kind and helpful! Being new to the area, Jess was kind enough to walk me halfway to IKEA (next door to MOA) and Ben hauled my new mattress out to my Uber ride. Best customer service Ive had in quite a while!! Cant wait to come back! Currently enjoying the heck out of my new Casper mattress. Thanks so much guys!

My dogs the their mattress and we love our pillows!

Very nice!

I bought a mattress and pad