Rented a stumpy evo and and esker here a few days ago, staff was super friendly and they checked over the bikes thoroughly before handing them over. Also the bikes came with co2, spoons, and spare tubes too which was awesome even though we thankfully didnt end up needing them. Good selection of cruisers, mtn bikes, and splitboards too
Any company can be a good company when things go well. You know a great company by how they respond when something goes wrong, and Wasatch Touring is a great company.I have rented mountain bikes here a few times and have always gotten great gear with no issues. I rented a bike yesterday and took it out this morning. The seat popper was jammed and the seat wouldn’t stay up or down. We made the best of a tough situation on the ride, but it was pretty rough.When I returned the bike, they checked out the issue, apologized for the trouble, and offered me another day or a refund. No hassle… just great customer service.
Friendly prompt service. I rented an e-mountain bike and it was great! Bike performed to expectations and well suited for trails. I only wish they had gloves and water bottles for rent as well as helmets.
Amazing people, great bike, awesome value, easy rental and they gave me excellent advice on where to go
Excellent Service! I rented bikes and they were SO accommodating with me changing the reservation. Professional! Helpful! Fast with pickup and drop off. Hassle-Free! I highly recommend Wasatch Touring!
First rate service. My rental bicycle was in excellent condition and well maintained. Staff made sure I was happy with the adjustments prior to departure and gladly replaced their pedals for some I brought along. They were flexible on when I picked up and returned the bike. I recommend them to anyone considering a rental while in the SLC area.
I rented an E-Mountain Bike to go mountain biking for the first time. The bike was fantastic and the trip was one of my favorite things Ive ever done (Wasatch Crest trail - highly recommend). The E-Bike was a life saver, helped me do this trail even though it is too advanced for a first-timer. The staff here was super helpful and friendly. Helped me understand what I was doing with the bike.
The guys at this shop totally saved me. I presented an annoying tire repair and despite being super frustrated at their initial failed attempts, these guys got me back on the road in relatively no time. Having a dog to play with in store only made the deal sweeter! Thanks guys! I promise next time I visit, it wont be as complicated. Thanks for everything.
Friendliest, quickest, most well priced, and best service in town. I just moved nearby and Ive been overusing this team. Im a lazy and impatient home mechanic, I dont know what Id do without these guys nearby.
Super helpful for our mountain bike rentals. Easy reservations, quick pickup and input on local trails. Highly recommended. Plus the shop is well stocked and clean
So much fun to rent a WaveRunner in lake Powell, these guys were cool. They had some trouble arriving on time due to trailer issue, stuff happens, but I was also late, so it was not an issue! Jackson was cool and walked through everything on how to use it very clearly. Be careful with the safety rules, you dont want to break anything and be liable. I had no issue :).
I would surely rent or buy here again. Best customer service Ive ever come across. Good gear. Lots of choices. Knowledgeable staff.
Ive rented many bikes on trips, and Wasatch Touring is one of the best in the business for rentals. Ive rented a mountain bike and a road bike here. Each time they worked to make sure the bike fit me properly before heading out. The rental bikes are much higher quality than you usually see with rentals. I will only rent from Wasatch when Im in the SLC area!
Experienced stellar customer service from Mike and Scott in the cycling department. They went above and beyond to serve me, even taking a bike off the sale table just to find me a rental. They outfitted me professionally, treated me with the utmost respect, were personable, friendly, and knowledgeable. I would offer 10-stars but the scale only goes to 5. Keep up the great work.
We rented two full suspension mountain bikes over the Memorial day weekend. Picking up and dropping off the bikes was easy and quick. The bikes were I great condition and road really well. Would definitely rent from here again.
Will and Max were excellent and took a lot of time helping me sus out what I wanted in a backcountry ski set up. Its been a fair few years and I had many questions, they didnt push anything and were very helpful. I will keep coming back.
These folks are knowledgeable, helpful, patient and friendly. I was grateful to find a wonderful Specialized bike there for six climbing days. Can’t recommend them highly enough.
I rented two mountain bikes from Wasatch Touring. The bikes worked great and we had a great ride.
When I went to pick up my rental bike we realized that I had booked it for the wrong day. Totally my fault, but they were so helpful and accommodating! They really saved the day and set me up with an awesome bike. Will definitely be renting from them again!
Used them for 5 day bike rentals. Great service, great bikes.
I rented a bike from the team at Wasatch this week. The team could not have been more helpful and friendly and the process of renting the bike was painless. If you need a bike rental in/around SLC give them a call. You wont be disappointed.
Esker bike I rented was great and setup well. The shop let me pickup the bike the afternoon before my Saturday rental so we could get an earlier start on the trails. Really satisfied and will rent with them again next time Im in SLC.
Sam helped me out with molding my ski boots today and he was super knowledgeable and friendly. I’ve also bought some other gear in the past and the employees here are always super courteous and willing to answer any questions I have. Pricing is also reasonable and they always have what I need in stock
Online reservation of demo moutain bike was quick, easy, and affordable. The drivetrain of the bike wasnt very well tuned so minus 1 star for that. But friendly staff, good location, good prices.
Phenomenal customer service. I purchased a hitch mounted bike rack online and went into the store to pick it up. They took the time to install the rack on my vehicle and explain how to use it.
Awesome local gear shop. I rented a backcountry setup for a clinic and the gear worked great! They guys at WT showed me how to set up the bindings and made sure my boots fit. Rented on Saturday evening and was able to bring back Monday for a good price! Highly recommend if your looking for a great shop with good prices and superior service.
This shop is amazing. Called fairly late in the day desperately trying to get my splitboard bindings adjusted after a different shop mounted them incorrectly. Dylan was able to fix my whole set up so I didn’t miss my tour this morning! Their services like tuning and waxing are super affordable too. Couldn’t happier with my experience.
Great local shop! Wasatch Touring was my first neighborhood outdoor store when we moved to SLC nine ski seasons ago. Weve moved further south, but I was reminded of how great this store is when someone got me a gift certificate here. I got a new pair of cross country ski boots--it had been five years since I bought the last pair--also at Wasatch Touring. Without thinking or looking and at the end of the day, I got regular boots for backcountry skis! I went in the following Monday and it was super easy to return the boots and get the right pair. People are always friendly, knowledgeable, and willing to share tips, pointers, and places to go! Thanks so much Wasatch Touring!
Caring and attentive staff. Renting was a breeze and the bike was perfect.
The staff was wonderful in assisting me and my son with cross country skis rentals. They were so patient and helpful !
The service at Wasatch Touring was good and professional when I took my bike into the shop for a tuneup. I have been to couple other bike shops this this past summer season and I feel that Wasatch Touring cared about me and my bike more than the other shops personnel did. My bike was tuned up great and rides so much better now!
These folks are always great to get gear from.Split boards were set up and waiting when I arrived. They got a great selection and the shop staff is always friendly!
We were helped with a backcountry ski rental by Mike. He was informative and courteous and did not make us feel foolish for having too many questions about the equipment and the sport. A really great place to get information and support for beginners. This was a great experience. Thanks Mike!
Wasatch touring is the best bike shop in town. Dylan and his team is very knowledgeable and their customer service is the best I have seen. I have bought bikes there and had them serviced for years and never had any problems. I highly recommend this bike shop.
Wasatch is always my go to for rental gear. The quality of the gear is always a step above what I have found elsewhere, and their flexibility and convenient location cant be beat.
Outstanding service! These guys are awesome. I had never been road biking before but they set me up and got me squared away with the perfect rental! I’ll definitely be coming back.
We rented an inflatable kayak from here! We were visiting from out of town and wanted to go kayaking somewhere but we didn’t know where! They recommended the beautiful lake jordanelle. It was amazing, and their equipment was perfect for what we needed! All for a very affordable price.
Wasatch Tours is your place to go for bike rentals in SLC. Top notch customer service with a smile.
Awesome place downtown to get extra tubes, gear, and accessories. Will for sure bring the bike in for maintenance when in the neighborhood. Staff was helpful and let me peruse the wears in peace, but always willing to answer questions or try to find something for me. Love the outdoor, adventure, and bike community involvement.
Wasatch Touring is a great local gear shop with knowledgeable and kind staff. They always help me pick out the right gear for my experience level and wallet. Highly recommend stopping in here for your outdoor gear needs and supporting local!
I have had mixed experiences at Wasatch Touring over the past 30 years. Mostly on the not so stellar. Today was an example as to why I can not and will not recommend them to anyone. During their recent sale I bought a $300 item but before purchasing it specifically asked a sales person about returning it as I was buying it for my spouse and was not absolutely sure that it was going to work for them. Unfortunately, it did not. Two days latter I went back to the store to return it, expecting a full refund.The sales person working that day said it was a sale item and only eligible for store credit. I firmly said I would not except that, only a full return and explained that I specifically asked about returns before the purchase and was not told it would be credit only. Had I been told I would only get store credit I would have brought my spouse to the store along with comparisons before purchasing.The sales person said it was on the receipt (which one gets only after the purchase) and basically refused until I finally said that I would dispute the charge. After finally agreeing to do a refund, the clerk started to berate me and basically asked me not to come back. I definitely will not. And recommend others do the same, shop elsewhere.
Awesome, great stuff. Even better service. Been going there for years when I visit for things I cant get fixed anywhere else.
Adrian, Sam, and the rest of the crew at Wasatch Touring are great. The entire shop staff are tremendously helpful and true experts in their trade. They will answer all your questions and help cultivate your next adventure hobby. After only two rentals and one buying experience, Wasatch Touring has become my go-to bike shop.
Super customer service today! Bought a pair of salomon skate poles there a few weeks ago. A defective tip and basket broke off. The guys at Wasatch Touring replaced the part no questions asked and for free, and I was out of there in 10minutes. They said they would take care of the warranty issues. Another great reason to support your local gear store!!
So thankful to have my fancy bike. Bike are cheaper than other shop.Actually I went to 3 bike shop in total and one is too friendly and makes me very embarrassed... There are many stories and I did go to different shop for twice.I highly recommend Bobby and Dylan who are very skillful, Sam is very helpful. I bought my bike from Booby and he makes you feel comfortable. I am so happi to have these Cost-effective bike!!! The bike shop perks: 1. 10% off to buy accessories when you buy their bike(similar to other shop) 2. Free 1 year service for checking your bicycle tires have no crooked; gear works well or not; clean your bike(you can actually do by yourself!) after 1 year, 50 bucks per time. They also sell Skiing supplies. You really should come!!! I chose the bike shop the most far away from my university 😂😂😂the stuff there are too 👍btw I have recommended all my friends who gonna buy a bike lol
I first got into mountain biking in 2010, my first mountain bike was a low end full suspension from a shop in Logan on a whim. Wasatch touring were so helpful when it came to upgrading that bike and once it became obvious I needed more bike they helped me find the right one. 10 years and 7 different bikes later I have moved away from the downtown area(Daybreak) and I still go out of my way to visit this shop. Their staff is friendly, knowledgeable, and they are always happy to feed my addiction with integrity and passion for the sport.
These guys were great to work with and the bike I rented from them was great!
Ordered a part for my snowboard trip in UT ahead of time over the phone, they had it ready for me when I came by the shop to pick it up. Excellent service!
The best outdoors shop in town!! The owner is such a nice fella and there is nothing better than supporting small and local entrepreneurs. Plus not only bikes, they carry loads of other nature gear
This is an awesome bike shop! Its super close to me and its become my go to for bike repairs and questions. Also as a women Ive never been talked down to, felt unwelcome, or had any weird vibes (ladies reading this will understand). Theres also a good selection of bike, skiing, and camping equipment if you need to pick something up!
Nice folks but not happy with recent mtn bike service. Contaminated the front brake and the shock service left me with leaking seal and lock out not working (it was fine when I brought it in). Brought it back and they fixed the seal but not the lock out. They then said the damper isn’t addressed in the shock service so it is what it is. I guess the shock service is “partial” service. Nice people but recommend somewhere else for anything more than basic repairs.
Always super friendly and knowledgeable- patient and helpful with the basics, but clearly love to go deep when warranted. Unlike other shops, it feels like they want me in the store every time I walk in. Welcoming to everyone!
Great place, good feel and professional staff! Support this place!! They’ve been here forever, and love this place more than the big box shops!!
Fantastic all-around new equipment and service shop - right! - in the downtown area! Wasatch Touring is always my first stop for ski touring goods, commuter bike servicing and more!
So helpful and knowledgeable! Made the whole process extremely easy and I will be definitely going back for more gear soon.
Ive been in many times for various things, including:- Mountain bike maintenance- Ski tuning/repair/maintenance- Mountain bike parts- Ski parts- General advice and recommendationsThe service has always been good and prices reasonable, and they have been very honest and not tried to overcharge me for anything. 10/10, great shop, will continue to do business with them.
They were helpful and flexible, and rented us bikes in October when many had stopped renting.
Knowledge is what first took me to this place, and on top of that, fantastic customer service has kept me.I first found Wasatch Touring when I was trying to remount a backcountry ski set up back in 2013 or so in college when I was a broke lad trying to pinch pennies.In short, what I was trying to do was incredibly dangerous and impossible and their tech, I believe a guy by the name of Lou, with years of experience thankfully, caught this silly decision and politely informed me they could do it, but highly advised not to, and why.Likely, I owe them my life, or at least a prevented injury!On top of that, customer service.They are friendly, nonpretentious (sometimes happens at a shop, unfortunately!), and most importantly to me, they point you in the right direction gear-wise instead of just trying to sell you the highest gear.Theyve been around for a while and its no accident!Please, support them so that theyre many more years!That street corner would look mighty strange without their iconic logo.
Wasatch does a great job with maintenance and repairs. Their staff is super friendly and professional.
Easy and worked perfect.
I refuse to go anywhere else than Wasatch. Ive been taking our bikes there since I started riding and will go there as long as theyre open. They help new riders and seasoned riders alike. Thank you for the many years of service!
Im probably (definitely) not their target demographic, but these folks are always truly nice and generous when I come in with silly questions about gear I dont understand. Excellent customer service every time.
Twice I brought a bike in for service, was given an estimate and told that they would call me if any parts needed replacing. Twice I showed up to pick up the bike and was charged $20-50 more than the estimate. They replaced various inexpensive parts, which added up, especially given the labor/install prices. The first time they apologized and reduced the price so I gave it another chance. This time they stood their ground. Not going back. If those parts were necessary, so be it. But I take issue with them specifically telling me theyd call if the estimate changed, and then didnt follow through.
The team at Wasatch Touring is super helpful and knowledgeable. Theyve helped me a handful of times with bike reapirs, rafting knowledge/ rentals and last minute ski touring supplies. 10/10 recommend this shop.
I got my bike fixed here by Preston, and he was AWESOME. So professional, so fast, and was honest about pricing. Honestly turned around my bad day. Thanks Preston!
We love Wasatch Touring. Their backcountry boot selection is not the best, but they have great customer service and arent elitists like some other backcountry ski shops in town.
Best local gear and bike shop around. Real and authentic, great selection, and culture. Sort of like the last of the great older school shops.
I used to try and support Wasatch Touring, but they are now in the habit of shady business practices. I have now been quoted twice, back in May as well as today, for a bike derailleur tune and explicitly asked to be contacted if they want to replace anything. Both times they replaced components on my bikes without contacting me and charging me when I go to pick up my bike and refused to offer any compromise. Super shady. Theyre the Jiffy Lube of bike repair.Last time I will go there. If you want to support local business, I recommend Go-Ride for your bike tunes, SkiMo Co to mount your skis, and Utah Whitewater Gear for your river maps.Stay away from Wasatch Touring.
Very friendly and knowledgeable staff!! Preston and the other staff were extremely helpful and patient helping me pick out a rental bike. I tried several before I found the right one and they made sure the fit was good and I had what I needed. Made my experience quite lovely!! Kate F.
Ive been coming here for years to have my bikes and skis tuned, rent bikes for friends, and take a kayak for a whirl. The staff doesnt talk down to you, theyre genuinely interested in you having a good experience outdoors on their equipment & tunes. Ive had my bikes serviced at other mechanics in a pinch and had bad outcomes. Ive never had a bad experience with the tunes at Wasatch! Thank you!!
I have shopped here for both bike and ski and have only had great experiences. It is nice to have found a shop I trust with my equipment. I recommend this shop to everyone. I most recently worked with River and he was very knowledgeable and helpful.
They do pretty good work and don’t gouge you on prices. Support local!
Over the past year I’ve ventured into this business it’s been an absolute pleasure. Several of the bike mechanics have gone above and beyond to accommodate my repairs on such short notice and have offered great advice when needed. Thank you so much and I look forward to going back!
This is a great store with excellent staff. They have an awesome selection of skis and bikes!
Always take my Stumpjumper here for help and they are the BEST! Top notch bike service.
Very friendly and helpful employees.
The staff at Wasatch Touring are outstanding! They’re knowledgeable, helpful, and always prompt with follow up. I called them to help me find replacement power straps for my AT boots (I needed the exact same strap my boots came with and had already scoured the Internet with no luck). They took it upon themselves to get me a pair of replacements from the manufacturer super quickly, and were nice enough to not even charge me for them. Now I can go skiing touring tomorrow in all this champagne powder, with full confidence in my boots! In addition to this, I’ve demoed backcountry ski setups from them several times in years past, and always found their gear and prices awesome. Highly recommend this local shop!
Dylan is a great guy and runs a great shop. You will love them!
Wasatch Touring is always the best: best communicators, best customer service and interpretation, best stuff, best location, best vibe. Thank you.
The process was quick and easy both picking up and dropping off. Staff was helpful and friendly, and the gear was in great shape. Ill rent from here again
My whole family decided to rent skate skis for a day. Wasatch Touring is one of the few places in town that rents the skate version of cross country skis. Megan was super helpful in getting us all situated with our gear, and we were lucky enough to be able to use brand new gear that made for a super great day!
Cool staff quickly got me set up with touring gear I needed to rent for my AIARE 1 class.
Great staff and super helpful!
Genuine kind people Ive ever met! Im not a customer to this store but my car broke down near by their parking area and instead of them ingoring what was going on, theyve helped out the most they can. Some tried to pushed my car on neutral, theyve setup orange cones to help direct traffic, and gave me tips on how to handle this types of situation. I was honestly grateful, thank you!
My friends and I rented snowshoes for the day. The process was quick and easy. Our group of 5 got in and out of within 10 minutes with our gear. Great and friendly service.
Paid $50 for a “full deluxe tune with base grind” expecting (based on a conversation during the drop off) that the techs would fill the base damage with p-tex, put it through the grinder, and give it a hot wax. I left expecting to come back to fresh bases. They clearly only did the grind and the wax. All of the base damage was still present, and just filled with wax. When I asked the tech, they offered me 20% off the next tune. I will not be back.
These folks are great. The bike I rented for some trail riding far exceeded my expectations. Their service is top notch, too. When I came to return the bike, I apologized for being in a rush to make a flight, and the guy got the bike right onto the stand, checked it out, rang me up, and off I went. I found these folks to be professional, fun to talk to, and welcoming.
Rented backcountry ski equipment. Great service during fitting, which included thorough review of how the gear works. Mine fit great and worked really well!
These folks are great! Ive demoed skis here on multiple occasions and they are always great to work with.
Great buying experience l, knowledgeable staff
A 5 star rating?Well I actually paid for a tube replacement on a friends bike, he delivers my meds 3 times s month. The repair was done yesterday afternoon. When he went to ride the bike last night, the rear tire was once again flat. My friend claims the best and valuable work and parts from you. However I feel like my money could have done better or the repair was not done right. Is their any way to make this right? I feel bad he is still dealing with a flat and Im out 15 bucks.Help for a star!J
If you are into Specialized this is one of the best places to go, best in Salt Lake at least. The staff is helpful, honest, friendly and they will help you no matter what type of bike you have.The service was a little expensive, but reasonable. Im happy.The only thing is that almost everything is specialized centered for bikes, so you wont find a huge variety, but its still a good place to find outdoor equipment.
Very disappointed with my recent experience! Bought a pair of Chacos and was talked into buying a size larger than I would normally by the sales associate. On my first hike they were obviously too big and when I went to exchange was told they would not accept since they were used. Save yourself the pain and go to REÍ instead where there is a much larger selection and no question asked return policy. Congrats on loosing a customer Wasatch!
Got a great deal on a three day rental- plus you can book it online which is great. I would definitely come back for a rental next time Im in town.
Scott went above and beyond for us unprepared out of towners. Let us borrow car rack for bikes and helped configure for 15 minutes. Off to shoreline trail!
Wasatch touring is incredible! I have come here to get bike parts and maintenance help on many occasions, and have always left extremely pleased. The staff is sociable, knowledgeable, and give excellent service. 9/10 I can ride my bike in, they immediately come to my aid, and Im in and out within 15 minutes. If I were still in town, Id for sure still be going here for my biking needs.
Ive been there twice to purchase different items and they are very knowledgeable of there products. They took the time to make sure I purchased the correct item for my needs. Very happy with the services they provide.