Beyond rude, approaching abusive. Punk know-it-all assistant is vulgar and doesnt even have the customer skills to work at the DMV. Dont tell a customer to go f... themselves, kidI strongly recommend shopping anywhere else if you have questions about anything you are buying. Will never set foot inside again, and vehemently recommend not a single other person does, either.

I try to shop at local owned stores any time I have the choice. But i will never enter this store again the proprietor was Ill tempered, rude, and had a smart attitude. I went well out of my way to spend a 100$ to support a local store and the way he acted I will not recommend even stopping here. I dont mind spending a few dollars more to help a local business but I wouldnt treat a animal like he treats his customers. You have been warned!

Old school service with a smile.

Is it bar none one of the worst shopping experiences of all time ? definitelyis the owner as bad as all these one star reviews say ? absolutelywill you regret shopping here if you do end up making a transaction ? 100% you will regret giving these people your money

I went in for PB Buster and a 1/2inch 19mm deep well socket. The guy who helped me was extremely rude. He handed me the most expensive socket and didnt let me see any other option. He said that was what I asked for and walked away. At the register he was helping a mother and her kids check out and made the comment that her kids where to loud. His co-worker came and cashed me out and was nice. He asked me about my project and I told him that I was taking off my 97 Jeep Wrangler skid plate to fix my transmission. The rude employee looked at me and said that its a garbage car and that I probably dont even know what Im doing. I will never go there again and I will let everyone know to not go there.

Hello I went to this store to get some door nobs. The owner said he did not have time to help me. He walk off I follow him and ask him what did say, he got quiet and went to get the door nobs, his price was double as Home depot or Lowes. I didnt purchase them. Reason !!! He was so rude that I wouldnt recommend anyone to shop in his store. There is no need for a place of business to have such rude owners. Thank for reading.

Extremely rude staff. Would not let me even look at the item I was interested in purchasing. He said all I would do is get the item # then go buy it somewhere else -

Like going back in time love this place. They have stuff old and new and probably stuff that you can not find anywhere else.

I have hundreds of rental homes and am always looking parts. This place is FANTASTIC, Staff is knowledgeable and quick. I have found my Nirvana for hardware. Not going anywhere else. Thank you Five Points!!!!!!!!!!!!!!!

Awesome place Awesome service

Very helpful & they have everything in the world.

Incredibly rude and temperamental. Do not foster repeat customers not do they even attempt to show the slightest amount of respect. But from a larger store because one thing they should have as a small business is lacking and it is not worth it.

I received excellent customer service

Anyone who remembers the local hardware store and happens to be one of those people who can get lost walking among the aisles figuring out what to do with all of those cool pieces of hardware will appreciate Five Points Paint & Hardware. If you knew the owner you would know the big box boys will never defeat him. We should all support this guy and his store because they can figure it out for you and they probably have just what you need.

Hes got everything but especially good for old plumbing parts.

This place made a complete turn around from years past. Of course they have the odd part but now no attitude comes with it

I’ve never had a bad experience here. They guys who work here are knowledgeable and always help me find even the most random items. Buy Local!

Stay away from Five Points Hardware! I just called to ask if they have an item in stock, and the owner answered the phone. He was very rude and short with me. When I told him that he didnt have to be rude like that to me, he said were very busy right now (as if that is a valid excuse to be rude). Reading some of the reviews on here, I can see that others had a similar experience with this business and with the owner. I guess he is not looking for new business? I would recommend taking your business elsewhere.

Was doing some contracting work at a jobsite across the street and had to buy hardware and tools here multiple times today. Very helpful and knowledgeable guys working here. Gave me the perfect type of wall anchors for the 100lb cabinets I was hanging. The Chinesium hardware that was included with the cabinets was vastly insufficient at holding something like that on a wall. Albeit a little brash, you shouldn’t expect amazing customer service here. Some of the other reviewers need to grow a thicker skin. I’d rather go somewhere where someone knows what they are talking about and get what I need in a few minutes, than have a guy at a big box store tell you “I don’t know.” A little pricy, but saved the timeline for our project and they will be getting my business in the future. Thanks guys.

Close and convenient. Can usually find hard to find hardware item also and the old school pest control product that really work but hard to find.

I love coming here! The guys are so helpful

Would not recommend. You can know exactly what you need and exactly where it is behind the glass and theyll still try to make you feel like an idiot. Is it an automotive tool? Because we dont sell automotive tools No its a screwdriver and its right there just open the display thanks. Everything is a gamble too, some great brands and others that might as well be made out of aluminum. Drive the extra few minutes to Lowes.

Place has everything and great help

Disrespectful rude old man i believe to be the owner.Poor customer service and over priced.First time last customer.

While the part was over-priced it was the only place in town that had it.The service was friendly and the owner sought to inform me with a few plumbing tips. Shopping on-line would have taken several attempts to get the right part.The area is not scary as other posters have said. It is on the border of the south-side district that many people go nightly to music and dining.Parking lot in rear of building is spacious.

Convenient location, but marks up items double the big box price. Expect to pay about 200% of the usual price at other stores for common items like spray paint.

I felt like I was in hardware heaven from the moment I walked thru the door! The whole staff was friendly and smiling and I felt like I was actually welcome there! Everything was clean and homey and I felt like I could ask the employees anything. I had the pleasure of talking to the owner for about 20 minutes and he is a genuine amazing guy. I love this place and I highly recommend people to shop there! PS: I am not an actual customer and have never even been to this establishment. My opinions should not reflect the opinions of customer’s

Owner is a grouchy old man with no kind of home training... very short and not very knowledgeable at all!

Spoke to an older gentleman while looking for old plumbing parts. He was incredibly rude and wouldn’t even allow us to look around the store for other options that could possibly work. We will not ever be returning here for anything in the future.

This place actually deserves negative stars. The owner is rude and disrespectful. If you need help finding an item, but you dont know the brand name of the item, you can expect to be told to leave and never come back again. And if you are not leaving fast enough, you can expect his assistance with leaving, by being pushed out of the door. This is how my seventy year old mother was treated at this establishment. She was looking for pellets for mice. He tried to sell her traps, that she did not want. When she tried to explain what she was looking for he told her to leave and that she could never return.

This place fascinates me to no end!I have been here about a dozen times and I have never had a pleasant experience. The owner has this intense Severus Snape vibe as he follows you around the shop while offering assistance that is somehow both entirely unhelpful and sharply condescending.The inventory is stunning, and their location is perfect to sell hardware at the mark up that they do... nonetheless that doesnt mean they want people to buy stuff. On the contrary they hate customers like the plague, and you are made to feel anxious so as to stop you from browsing the aisles.Its truly an experience, so if you need some hardware and you are okay with overpaying a bit you should go see for yourself.

A friend of mine referred me there for a hard-to-find part for a faucet. These folks are experts, though matter-of-fact. Most importantly, they carry just about anything you might need for your plumbing job. Found EXACTLY what I was looking for.

This store is a hidden gem; more useable hardware here than you find in most big label stores. Great place!

Great local hardware store. Been in business for close to 80 yrs. They have everything, and I do mean EVERYTHING that you could possibly need for any necessary repairs around the home or just a DIY hobby project

Yea they will probably have what you need. Or at least a 10 year old version of it. And they will charge double while acting like complete a$$ holes to you while they do it. The old guy behind the counter is not a pleasant man to be around. And this is over years of occasional visits, not just one time. I love supporting a local hardware store, but this is kind of pathetic.

I went on a recommendation and was quite pleased with my experience. The young man in there was very courteous and helpful. They have everything there from A - Z, and more.

Always find what I need. Love the helpful staff.

The location is convenient if you live downtown. We had key copies made that were inexpensive and we were in and out real quick. It was a good experience overall.

I don’t understand some of the reviews this place is an absolute dream. The guys who work here are experts especially when it comes to plumbing. If you don’t do business here you’re missing out.

I AM DONE WITH 5 POINTS HARDWARE! I try to shop local when I can but every time I go to that place it is worse and worse. The guy who owns the place is a bitter, angry old man who makes you feel like an idiot. I asked him if he had any valve stems for a faucet that I needed. I showed him a picture and I knew exactly which one I needed. He said he wouldnt know which one it was unless he had the old one in his hands. I asked him if he could show me where they were (I already looked around but couldnt find them, that place is a mess with junk everywhere) and he told me he was too busy and couldnt waste his time helping me look through them. He wouldnt even show me where they were. Oh and by the way, I was literally the ONLY person there. So from now on its Lowes, Home Depot or online unless anyone knows of a good local hardware store close to me where their customer service is at least a 3/5.I usually dont write reviews like this but I have had it with this place. I dont know how he even stays in business. Theres never anyone there and that property value has to be pretty high.I dont wish bad things on too many people but I wish he would go out of business and have something else move in or someone else buy him out and operate the store. I really like having a hardware store so close to my house but its unfortunate how bad it is because of the owner. I wont be going back. The hours there are ridiculous too. I have to rush home from work to make it before his close time.

Beautiful and historic building with expert staff who know exactly what you need to complete a job. Perfect store for a professional and do it yourselfers!

After passing three locked doors, with directional signs posted (not very convenient), I entered the rear of the store only to find it somewhat void of sales associates or customers. Finally discovered one customer and one associate. Armed with close up pictures of what I needed (faucet) along with actual faucet hardware, rather than showing an interest in what it was I needed, I was treated like an idiot and then asked what it was I needed. Finally told this associate to forget it and that I was sorry I bothered him and left. Have no idea how they stay in business. Especially from some of the other posts on this site. I managed the customer service function for a national retail chain and website generating over 1 billion in sales/yr. Associates like this would not have made it if they provided a customer experience like this.

Makes up his own prices charged me $35 for a box of 3/8 toggle bolts and it smells like something dead inside the store and is was not me I was working and dont drink and could got the exact same box and v&w for $18 and I guess the comments that are ( not from the owner) reflect a lot about ones character. this is just a review and not ment to be offensive

Unique is the best description! Convenient also

The sign said they open at 8 am im still here at 820 am the store is still not open .The employee said they will open when the owner gets there he said hes been there 11 years and the boss doesnt trust him with the keys to the store. He was Not friendly at all.

Always rude! I was browsing and turned around to catch the owner staring me down with extreme intensity. I guess he thought I was going to swipe something, but it was the creepiest feeling Ive ever gotten in a store.

Absolutely the most miserable person- has got to be very, very unhappy-obviously-which is a result or shows by how he treats customers-or people in general! If someone enjoys being verbally abused, demeaning, mistreatment-or being disrespected, plain out rude-let alone overpriced-out of date- products- certainly you cannot pass up an opportunity- a person could experience a paradigm shift in perspective-having interaction and encounter with such homosapians! Notice one star-i couldnt choose less to post!

Owner is very rude and grouchy!

Ive worked in this area for 15 yrs at 5 points... If you ask ANYONE about Ace Hardware they will immediately give you n awful look and a horrible experience with the guy that runs it with his gun jammed down the back a his trousers ... Do yourself a favor n drive to another county before you darken this agonizing establishment...

Very pleasant to deal with. Had everything I needed.

Had exactly what I needed. Home Depot or Lowes couldnt help us 🙅🏿‍♂️

Sign says they open at 7:30. NOPE. If u call it says 8. NOPE. Been waiting for 45 min. Still wasnt open. Wasted my time!!Pathetic.

December 2014 Update (been away two years):====================================A true Birmingham icon, this place rocks. Thankfully, nothing has changed: We walked in and spent twenty minutes hunting, yet nobody said BOO, let alone May we help you with something? Geez, I guess all the help were too busy doing something really important to notice the customer; thats OK, the customer knew what he wanted, although he could not find it this day. Doubtless this specialty, hard-to-find item was securely ensconced behind one of many locked glass doors, just WHERE remaining a mystery. Maybe next time. Cheers.=============================================2012:A very thorough, conveniently-located, yet bizarre hardware store: easily a third the displayed inventory value is under glass, lock and key, the result of severe shoplifting + stereotype-driven paranoia. Heavy-duty bars on the windows and doors add to the cheery correctional motif. Im told the owner packs heat under his jacket, just like the friendly folks at the local package store.I recommend browsing with your hands held up over your head.How they keep track of all those keys is a wonder in itself. And it does take some time getting at all that stuff if the place is the least bit busy. It is kind of like buying online, except eventually someone will saunter over to open that glass case for you so you can actually touch the item, heft it, and read the product information printed on the back of the packaging.I understand and agree with ALL the reviewers here, but particularly second the one supporting any local business, as this place is a treasure, however wronged you may have felt (and justifiably so) from unwarranted scrutiny, morgue ambiance, condescension, ad nauseum. Dont go looking for friendly, agreeable service, and you will not be disappointed. They dont sell hardware at the Birmingham Jail!Try finding low-volume, hard-to-find, wierd and legacy items (and knowledge!) at your out-of-stock box store. Spend $5 on gas to save $1 on an item in the burbs. Wait three days for UPS. False economies abound. This guy will only be there for you if you go there and buy something from time to time. And big corporation unaccounted externalities, arrogance, and ethics are pristine by comparison?Have an ounce of compassion for a very knowledgeable business owner who deserves about that much. It is a tough neighborhood (so Im told). The world is not as wed like it, but we do have to have our hardware! See this guy for what he is: a SME on SECURITY!

This place is a JOKE the youngman that works here named WAYNE is a complete JACKASS. I have never been treated so bad nor talked to like that EVER! Im not sure how he has made it this long with out gettting himself hurt packing heat or not one day he willmeet someone that packs bigger heat then his does! Other then the rude ugly old man that would rather bite you head off then help you. THe place is Old dirty OVER PRICED and run down. I guess one would say I should pack some heat before goin gin aswell. I guess one way to put it is.. I WOULDNT LET THE DEVIL SHOP IN THIS PLACE....Id keep my money folks and not pay for Wayne and his bad attiude to make one more dime off any of us! TO HELL WITH WAYNE AND FIVE POINTS HARDWARE!!!

They dont know what time they open, Google said 8 oclock, the sign on door said 7:30 and then I called, answering machine said 8, which one is it, And they still not open. That place sucks, over price, never open when its saids it is, its dirty, really never have anything I need

They refused to replace a defective product that was a week old with receipt in hand! Did repair on the product 2 days in a row and I still cant use it! Ill stick with Lowes!

These guys are always snarky jerks. This place is loathsome and the owner is as unhelpful as he is unfriendly.

The man who runs the store has talked me out of the every purchase I have tried to make there by insisting that I am doing everything wrong after he has only listened to 5 seconds of what I said. Ive always had a frustrating experience buying there.

Inline with the other reviews online, I was told that the items I requested were not right for the job. While browsing the store, I heard the associate share his political views one way or another with every customer who came in. Why alienate half of your prospective customers?

Wayne is a thief! Ill never darken the door again!

Abysmal service. Might be the worst-run business in Birmingham.

Everything is priced out the roof walked out with a sore butt

Rude and condescending.

Awful, Skip this place