Worst car buying experience of my life. Unbelievably unprofessional and disorganized. I purchased a car on March 6 2021, just over seven weeks ago. Carvana accidentally sent a blank check for the taxes and registration, and from there its been a complete nightmare. The check was returned to them, but now they cant find it and will not cut a new check (for $850+ - money I already paid them in the purchase price) so I can get the taxes paid and the car registered. I have called them at least 15 (LITERALLY) times, only to hear lengthy explanations of who has to talk to who before they can look into it some more. I dont care what your convoluted process is, FIX THIS. Several weeks ago, they promised to overnight the check, and when it didnt show, I called and theyve started the same BS process all over again. A supervisor (named LT) and regular employees promise to return calls, and fail to do so. And every time I call them, I have start all over again with a new customer service rep. This has been going on for weeks, and I am so angry Im about to drive 2.5 hours back to Birmingham and sit in the damn waiting room until someone hands me a check. Also, their hold music - which I am VERY familiar with now - plays the same 5 songs over and over and will drive you up a wall. I am now on hold AGAIN for long enough to write this. Thanks for absolutely nothing.