Had 10 am appointment for an oil change arriving 20 minutes early vehicle wasnt taken back until 1030 or later. I got it back about 1120 which from start of service until delivery wasnt bad but starting 30 minutes late had be there almost hour and half after appointment which if I make an appointment they should be ready to start close to time of said appointment. Value of service was reasonable though.
Zach was very easy to work with showing professionalism every step of the way. This was my first appointment for service for my new Sierra SLT and was pleasantly surprised to find out that there wasnt any charge for my oil change and tire rotation. Of course, I know I will pay next time but I found it very nice that the first service was free. You definitely will have my business going forward.I was able to comfortably work on my laptop inside while I waited. The wait time was much quicker than I had expected it to be. Thank you Zach.- Greg Smyth
Everyone was very helpful in the process and answered our questions promptly and professionally. Never felt pressured but assisted which was exactly how we wanted to feel.
Michael Culvert handled everything with my new Yukon for my husband and I. He made everything extremely easy and painless. I greatly appreciate the workers at Courtesy.
GM 8 speed transmission shifting problems. Called Rick Smith at Courtesy GMC and setup an appointment. My truck was taken in on time and the problems could not be found. If the shifting problems starts reoccur I will return for further diagnosis. Thank you Rick Smith and the tech team at Courtesy GMC for make this a great dealership!!
Everyone is always so nice and go out of the way to make sure we always have what we need. Love the people in the Service Dept.
Everyone was so nice and helpful. One thing I appreciated was no high pressure. I guess they know their product will speak for them. Michael Calvert was a joy to do business with and took so much time to explain all the bells and whistles to me.
Courtesy Buick have always taken care of us. My husband and I got stationed here in 2016 and in 2018, I bought my first Buick (my husband already had and loves his Buick). Rick and Ronda at the Service Department are always so friendly and willing to accommodate our crazy schedule. The sales staff are always kind and professional. The mechanics always do a top-notch job and ensure that they don’t leave even a speck of sand in either of our vehicles after service. I will not buy a vehicle or service my vehicles anywhere else except from Courtesy. Kudos!
Brought in my 2018 Sierra for a transmission shudder on a Tuesday and was also informed I needed new motor mounts. It was my understanding the radiator flush was a known issue and that service was supposed to be no charge. My truck was 800 miles past 60K so I expected the mounts to be taken care of as well but was informed I had to pay 10%. Not happy from the start as both should have been covered. That was the last communication I had FROM the service dept. I called Thursday to get a update and was told work may be completed on Friday and they would call either way. No call. Called back Monday first thing and was told work was done and it was awaiting test drive and they would call back shortly, no call. Went down 2 hours later, truck still not test driven and sitting in same spot on lot as it did all weekend, meaning the work had been prior to the weekend as you cant move a truck without motor mounts and the 2 ½ hour job could not have been done by 9:00 AM that day. Service rep gets the paperwork done (still no test drive by the boss) I inspect the truck to find my painted lug covers were damaged from an impact wrench, again. Spoke to the service manager and told him that my covers were damaged for the second time. He agreed it was their fault and offered to replace them. I let my frustration out a bit and replied like you said you would the last time and I never received a check? He replied he did not recall the last time. Then a sentence later said he had no way of knowing if the first set were cracked (I never said the first set were cracked) before I brought it in so he couldnt pay for them. So he did not recall but somehow knew they were cracked. Lied to straight to my face by your service manager. I asked to speak to the general manager, he said ok and turned and went back to his office and I went to the waiting area to wait on the gm. 5 mins pass, the service manager walks by me without an acknowledgement, no surprise. 10 mins later I go to find out when the gm will see me and run into the sales manager, who informed me the gm was not in the office that day was very polite and seemed to listen to my concerns and said the gm would contact me. That was a week ago, nothing. While the work seems competent, the customer service is about as poor as it gets.
Like dealing with my service rep as he is very professional and communicates well.
Service was A+, I was in and out and area was super clean.
Great staff, very helpful. I was happy with my purchase.
My experience was amazing! Drew was great! He told me to trust in him and he would take care of me, and I did just that!!! The whole team there was very friendly and helpful! I purchased my 2020 Buick Envision. I definitely would recommend Courtesy Buick GMC to anyone looking to purchase a vehicle. Thanks
I was a little nervous taking my 2016 Chevy Cruze to the dealership but after 2 misdiagnoses from 2 other places , when I pulled up they waived the diagnostic fee and not only was there 1 person to look at my car but 3 and they told me 1 thing right on the spot that they noticed that needed fixed. Left my car with them over the weekend got a call to pick up my car and I had thought being a dealership I was about to pay a fortune to have my car fixed. Little did I know the price was very reasonable and couldnt believe it . I had excellent customer service . I took my car to Courtesy Chevrolet and a big thanks to Larry and Zack. I will be taking my car back for future maintenance .Jennifer
Courtesy is a wonderful dealership. Drew and his guys do a great job. Mickey (Mike) Johnson is a great salesman and is very helpful. Rick in the service department makes sure you are well taken care of after your purchase. We have bought numerous vehicles from Courtesy and we will continue to do so.
Oil change seems fine except sticker reads 3500 miles even though the synthetic oil is usually good for 7k miles. Breaks still squeak even after bringing the car back for a second service for that problem. Id like to have that $400 back.
Finally my first GMC! The transaction was perfect! Mickey Johnson was everything I needed in a salesman!
Quick service, courteous staff, clean waiting area.
I want to give a BIG shout out to my friends at Courtesy Buick GMC... My salesman Greg and all of the staff were so helpful and friendly. I want to thank you all for such great service and we will be back soon. Blessings from the Trotter Family Hartselle, AL.
More than a few times, Ive been told I needed some expensive repairs, only to find out that the repairs were over exaggerated. These have got to be the most incompetent service techs or this whole service department is not worthy to be trusted.
I was searching for 4 months throughout the Southeast to find a quality used Acadia Denali. I found a great vehicle at Courtesy. The staff, both the used car manager and the sales team was extremely helpful and courteous (they live up to their name). Unfortunately I never met my team but despite this they were fantastic. My sales person even delivered my car to our farm in West Georgia!! Thanks so much - love my car!!
Service writer and service tech did a great job
On time and people were pleasant to work with.
Michael Calvert was our salesman. He was awesome! Very knowledgeable, polite and very patient with us. Compared to some other dealerships we had visited prior to making our purchase, I would say he is a definite asset to the Courtesy Dealership. It will be my pleasure to recommend Michael along with the Dealership to anyone wanting to buy a car!
Service advisor (Rick) was great as always . Will be back soon
Entire staff, sales, service, parts and administrative ALL friendly, courteous and very customer service oriented.
Easiest car buying experience I’ve ever had and the sales rep Drew Taylor was fantastic!
Drew was very helpful and answered all my questions. Everyone was very polite and my experience was very pleasant. I am very pleased with my purchase and I will recommend your dealership to my friends and family.
My sales guy Greg was knowledgeable and professional about the inventory and was able to answer the questions and concerns that I had..Would definitely refer to family and friends👍👍
I purchased the 2021 Yukon back in August. I absolutely love my purchase. The salesman was wonderful. The process was pretty easy and I wasn’t there all day. We knew what we wanted and they made it easy. My complaint is with the service after my purchase. My back headrest was broken when I got home and noticed it I called the dealership right away and let them know they said they would call me when they got the part in so I could have it done. I waited two weeks and called them to ask if they had gotten the port in, they had received the part but never made an effort to call me. I had made an appointment to have it worked on the next week. When I went in they then told me that the part wasn’t in yet, and that they would let me know when the part would come in. When the part finally did arrive I made my appointment to go get it put on the part had a defect in it so they couldn’t put the part on. And I still haven’t gotten it fixed and it has been since August. My car is amazing the Communication is a little off* since I have made the original post I received a phone call from Courtesy. The sales manager and service manager both greeted me as soon as I pulled up for me appointment and assured me at they would take care of my needs for the Yukon. I was extremely pleased that my issue was taken care of promptly. They even delivered my suv when the service was finished. Thank you Courtesy.
I recently purchased a used car here. It was a low-pressure environment and Drew Taylor and Michael Calvert were very helpful and courteous just as youd expect from the name of the company. It was a good experience and Im pleased with my purchase.
The service department staff was courteous and friendly. My service advisor listened to my concerns and took care of what was needed. I also liked the fact that the work began on time and it was completed in a reasonable amount of time.
Zac and Wayne were great... explained the repairs needed, time frame to gather parts and put me in a loaner vehicle. Ms. Rhonds is always friendly. The repairs were conpleted ahead of schedule and the car runs much better.
I was extremely pleased with my experience at Courtesy GMC. The floor Salesmen along with Management and Finance are exceptional. The staff bent over backwards working to get us into our new vehicle. I do not normal leave online reviews. However, their service was so good, I felt compelled to express my appreciation. I would absolutely use them again.
Great customer service, very friendly people and you dont have to wait all day for you to get approved.
Rhonda has always been a top notch service writer. She treats me like family and try’s to help me when she can. Won’t go anywhere else for vehicles or service
Courtesy is definitely the proper name for this dealership! I was impressed from the moment I drove up to the service department. Everyone was extremely nice and seemed to go out of their way to make sure I understood what was happening with my vehicle. While I was there for several hours, it did not bother me. I was able to relax and know that my vehicle was in good hands and the mechanics were working to assure, not only fast service, but quality service. The cold air in my vehicle was worth every minute waiting!! Thank you!!
Great staff I really enjoyed my visit. Definitely will come again.
I had inquired, before setting up my appointment, about using my last complimentary oil change. When it was done, I was told I had to pay as the complimentary oil change was only up to 12k miles. It would have be nice had I been made aware of it. The next day, after the oil change, I noticed my truck was leaking oil and I had to drive all the way back from Chelsea to Trussville. All I was told was sorry and I had to ask what would they give me to clean the oil off my driveway, which they just gave me carburetor cleaner.Not happy at all with the customer experience.
Had service done to my truck and brakes. Was not happy with brake job when I left but the stopping has improved. Spoke with Ronda after I left and she told to bring it back and it would be corrected. She is good. Things are better so for sure you still have my business.
Excellent service experience at Courtesy Buick-GMC.
Always fast always courteous. Would recommend them to anyone.Rick Smith is our service rep. A pleasure to deal with.
I have 2015 Yukon Denali and I called and made an appointment for transmission shudder. The service advisor (white old lady) was kinda rude. Over the phone she told me they see those issues everyday. When I got there got checked in. I told her I wanted a transmission flush done. After 3 hrs of wait she tells me they could not verify the issue, did not even perform the transmission flush I asked for. Would not go back I will be taking my business else where to another gmc dealership.
Quick and easy and job well done.
From my point of entry til the closing on my new SUV, the staff was nice and very welcoming. I am recommending my friends and family to shop here.🙂
The dealer Michael Johnson. Was very helpful. He explain the deal available on the cars I was considering. He was patient (answering my questions) & considerate (wearing his mask the whole time).
I can say that you all care about the customers well being. Always courteous, professional and willing to go the extra mile.
All the service people did a great jobHad to wait on parts for repairI have a slt 1500 truck would have helped to have a truck for loaner instead of a small suv
Very satisfied with my purchase and my experience. Drew Taylor and the rest of the Courtesy Team were very easy to work with and provided excellent customer service. Highly recommend.
Everything was perfect as always.Really can’t say enough about Courtesy Buick GMC.Great customer service experience.
Service department was very efficient but when it came to sales I give them zero stars. This is the second time I have visited the showroom and have yet to be greeted by anyone. Multiple people stirring around . Twice I opened the door to an ENCORE just to see if my wife could see from the drivers seat (she is only 5 feet tall) .I have purchased three Buick @ Courtesy but it is very iffy if there will be any more. Its almost like I need an ID and password to be recognized. Would have thought business would be appreciated.
I was 20 minutes late to my appointment due to my work schedule, which is entirely my fault/issue. I should have called the service group when I was on my way. Rick did a great job and greeted me in a friendly manner as always. Very kind!
Best service in Alabama, always excellent and timely, wouldn’t take my Buick anywhere else!
The service Department is the best
Drew Taylor did a great job in assisting me with purchasing my vehicle. The entire process was quick and easy.
I love the people here. Always professional and friendly.
The entire staff from Michael the Salesman, Richard the Sales Manager and Craig the F&I Manager were true professionals and deserving of their company name Courtesy Buick GMC.
The service personal were very helpful and nice. Ronda went above and beyond to help me with questions I had.
Service agents were courteous and helpful. Service was quick
Love working with the people at Courtesy. Theyre friendly, professional and always do a good job! I just drop my truck off in the morning and they call when its ready. No hassles!
Quick and easy sales process. Very friendly. No usual car dealership BS. Service side is quick as well.
Excellent experience. Have bought multiple vehicles from this dealer and it doesn’t get any better! They are true professionals!
Excellent service, friendly staff. Love my Buick!
It was a little slow with the check in process.My only concern was the lack of mask being worn by employees walking around in the waiting room.
Everyone was extremely nice and listened to what I was saying. I was in and out of there in no time.
Micah was great and easy to work with.
The staff went out of their way to make me feel welcome. I had recently had a disappointing experience at Royal and it was nice to have people who seemed to care about my buying experience.
My first visit to dealership was horrible, but my second visit was drastically better. Sales manager-Richard was extremely apologetic and took care of my concerns. My wife and I purchased a vehicle on second visit. Our salesman-Greg T was fantastic!
Everyone at Courtesy Buick GMC was very helpful and very friendly.
Everyone was very nice and explained all the issues that needed to be addressed. I appreciate the honesty and care this service department delivers.
The online and delivery made it convenient and easy.
Woody met us with a smile and a handshake before we managed to get inside the dealership. I wanted to replace my 2012 Buick Enclave. He told me he still had two 2018 models which had been deeply discounted. I chose the one with the white frost paint. He rode with us on the test drive explaining the features which had changed since 2012. Enjoyed the experience. He made it very simple and stress free.
Service was convenient and very fast.
They had the car we were looking for. We drove from Olive Branch, MS (near Memphis). A 3-1/2 hour drive, one way. The car was clean, prepped and gassed up.
Excellence in quality work, super talented staff
Great service knowledgeable about the vehicle found the problem and repaired it. Thank you
Mike Mickey Johnson provided excellent customer service, and communicated during the process in a timely manner. He addressed all concerns and made the experience hassle free. The entire Courtesy team was friendly and helpful. Being new to the Birmingham area, I will continue to bring my business to Courtesy Buick GMC, as well as recommend them to friends and family.
Courtesy Buick gave us one of our best-all-time new car experiences ever (in 40+ years). All who worked with us (Rome, the sale rep; finance-closing; and trade-in evaluator) were courteous, helpful, patient, and customer-oriented. Rome, in particular, went out of his way to accommodate us, answer a gillion questions, and ensure that the sale, trade-in-pricing, test drive, and new-vehicle orientation were done to perfection. He gets an A++ in our book! Many thanks for a great new car, trade-in, and orientation! Well be back for more and recommend to others.
I’ve received Service approximately 4 times here. Once in the Body shop where the service was good. They were professional and proficient. But, service department is another matter. The conversations are short and blunt, as if they’re doing me a favor. I’m interrupted when trying to explain my service needs. On my last visit 11/20/19 I pushed back to their rudeness and immediately the conversation become more pleasant. Probably so I wouldn’t submit a review, but I thought it necessary.
Very disappointed in General Motors attention to their customers. General Motors not only seem to mismanage their money ( government supplement) but also mismanage their integrity. I believe a company should stand behind their product. General Motors is aware, as was stated, of the issues the Equinox has, but does not seem to be concern with helping their customers in getting the issues resolve. To the management of General Motors, go ahead and live your lavish life, but remember, your lavish life is at the expense of your customers and oh I guess the American people as well. Shame on you.
On time, really goodmaybe ahead of schedule with repair in body shop
I had an issue with a new GMC truck and these folks, especially Larry the service manager went above and beyond to get my workers to the airport and us taken care of!
Great service
Fast quick and easy
Very Professional and friendly staff. The absolute best dealership in Alabama!
We had a great car buying experience. The salesman was very soft sell and not pushy. Car was for my wife. Salesman dealt with her and I just sort of hung out. Courtesy didnt have the exact vehicle package sje wanted, but they found it and got it in with no extra cast to us. The entire staff seems friendly. It was an easy, stress free experience. Would recommend this place. And my wife loves her shiny red Cascada.
The service manager is disrespectful . HE SMIRKED WHILE ALMOST LAUGHING. I WOULD NEVER RECOMMEND COURTESY HA
Mr. Michael Calvert & the rest of the team at Courtesy made the vehicle buying process very quick & easy, and they were completely transparent every step of the way. I never felt pressured or uneasy about anything as you find at most dealerships. I would recommend them to anybody that wanted to buy!
Tony Stanfield is the man you want to see. Very personable friendly and not pushy! Went in to look at a particular vehicle and he pulled it up I asked a lot of questions and he eased my mind. We werent going to do anything today but God said different so I advise you to stop in to Courtesy they put the Courtesy in Courtesy! God Bless!
Professional and Courteous! Everyone involved made the buying experience easy. They even had an area for my 4 year old daughter and wife to hangout will the paperwork was being completed.
Found a car online in the morning and we did the entire deal over the phone as we were driving from Atlanta. All I had to do when we got there was sign the papers, look at the car and drive off! The used car team was awesome!
My experience here today was amazing. They have a wonderful staff, they were quick and had me back on the road in less than 45 minutes. They staff was so friendly, I recommend to anyone considering using them for a service, or a dealer. I cant remember who serviced my car, but 10/10 he was the best!
Excellent customer service, my car was hit in the rear and I didnt want to take it anywhere else to be repaired because of their exceptional quality of service that they give.I purchased my car from them.When I picked up my car today, not only did they repair it, but the washed it, totally vacuum it clean. They shined my tires! Wow! They truly live up to their Name: Courtesy!!O. I must say, you wouldnt expect a bathroom to be clean and clean smelling in a body shop, but it was!!
Great service and great experience. I get my full service oil and tire rotation service done here and the last time I got them to detail my truck. They did a fantastic job, even better than I usually do myself. Not a water spot on the vehicle. They actually loaned me a 2016 GMC Sierra Z71 to drive back to work while they did the work. Awesome Experience and Id highly recommend. The service dept. is one of the best ive ever been to.
Patrick Oliver was great to work with. He went above and beyond what I have experienced from any other dealer. Patrick spent several hours over two days working with me to make sure I was happy with my purchase as well as the additional options I had added to my new truck. Patrick was very helpful and explained in depth every function and operation of my new Sierra. I would definitely recommend Courtesy Buick GMC and Patrick to my family and friends.
I recently made my third purchase from Courtesy and I ran into an issue that (I think) could have been easily resolved, however, all I have been is ignored by my salesman Drew and not responded to from who I was told was the General Manager (another Drew). I really hate they soured my car buying experience here because I was really pleased with this dealership and believed they were people of integrity.. Sadly disappointed.
Well done and ready for pick up on time
I should have read the reviews before I came to this dealership. Slow service. Took over an hr to change my oil. Then they decide to take my trk and start doing work on it without asking me. The very rude service advisor if you can call her that told me it was gm policy. Tell that to someone else lady. Thats my trk not Gm.I asked Rhonda why Noone walked 4 ft over to me to clear Needed repairs. She hollered at me and informed me she was on the phone so it was not her responsibility. To topp it off they parked my trk and left the window down in the rain.Dont go to this dealership.
Greg our Sales rep and Brian in finance were superb. Efficient and professional, both made the buying experience simple and enjoyable. We never felt pressured and the Courtesy team was hospitable across the board. I drove in from out of state and would recommend the same to my friends.
Ive shopped at Courtesy for over 15yrs & couldnt be happier w/ my experiences there. Ive bought 3 vehicles from the dealership & will definitely buy my next there. The reason why is because not only will you get the best quality vehicle , the best customerservice & excellent warranty coverage. The Service Team is always quick, efficient, & friendly.