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Lexus of Birmingham
1001 Tom Williams Way, Birmingham, AL 35210, United States
Comments
Cy
Review №1

My car salesman joe at the Lexus of Birmingham location was just amazing beyond words. I would send all my friends to him. Anyone who knows me know I am picky! Everyone there was nice and you could tell enjoy working there! Love my 2012 Honda accord and the price!

Ed
Review №2

Rachel Nix was very professional, friendly, and informative. I was happy to go through the process with her helping me into my new vehicle! Her manager Scott Walker was also very nice! Thanks Lexus of Birmingham.

Ch
Review №3

Takes the ignominious used car salesman epithet to a new low. Showed up ready to buy an RX 350 that ticked all the boxes. Was promised on the phone that this thing was super clean. Hopped in, drove great, was ready to move forward. But I started inspecting the outside, and there were a couple of significantly impacted dents and dings on the car. The rear fender seemed to be bent but was hurriedly told thats just a missing clip. Nope. Squatted down, the fender was buckled from impact. I was promised that all these issues would be fixed and was ready to move forward (though I was skeptical about one of the dents since it actually had been hit hard enough to bend the panel). As were doing paperwork, I ask to inspect the inside one more time. Again, Im dismissively told that the salesman walked the car and that the inside was clean and all good. Nope again. Pretty significant gash in the leather on the back of the drivers seat that was noticed the second the rear door was opened. The salesman of course acted shocked by this discovery. Needless to say I walked. Either the salesman didnt know his car, or even worse, was trying to shoehorn me into a damaged car at a premium price. The thinly veiled insinuation was then made that my expectations were too high. Call me old-fashioned, but when youre buying a luxury car expectations and level of respect SHOULD be high. Got it wrong again Lexus; horribly wrong.

R
Review №4

Went in for a recall. Made appointment a week ahead of time for 7:30 on a Friday. Used the vehicle they offered while repairs were made and picked our car up a few hours later when they called to advise it was ready. Everyone was very courteous & friendly.

Wh
Review №5

So glad to have had Alex in the service dept helping me today (and the men I didn’t meet that worked on my car). They went above and beyond to work me in on a busy day so that I could get back to seeing patients. In a time where so many industries are short handed, people that do a great job need to be recognized!

Sh
Review №6

Had a great experience salesman was great and the finance manager was excellent got a great car with an even better deal definitely recommend anyone who’s in the market for a car please give Lexus of Birmingham a chance you won’t be disappointed

Je
Review №7

Great experience with Gary Williams and Lexus of Birmingham this past weekend. 2021 is not the easiest time to purchase a vehicle, and I appreciated the help in my search, and Garys communication throughout the process. I am happy with the service I received, and recommend this dealership to anyone looking for a new car.

Ke
Review №8

VERY pleased with our experience. Our salesman, Dennis, was great. What impressed me the most is that he KNEW how to operate all the options on our new RX. He took the time to explain everything to us and take our questions. He is awesome!!!

Ly
Review №9

The service I received was excellent! I purchased the 2021 Lexus NX 300 and the salesman, Berry Dye did a terrific job of explaining all aspects of my purchase including finance options, trade options, and orientation. Exceptional service!

Sh
Review №10

Clif made the process of buying a car so easy! I greatly appreciated his knowledge and kindness throughout the transaction. The entire process was seamless from start to finish.

AR
Review №11

The dealership was great! Everyone was very polite and professional. They made us feel welcome. Tim Spires was our sales person and he was a great guy. Very cordial and respectful without the typical sales pitches. We would definitely purchase from him again. We walked through the service department and it was very clean and professional. We love our Lexus!

Wi
Review №12

I shopped on line specifically looking for a Lexus GS F-Sport. In doing so, I found one at Lexus of Birmingham. Very clean, low miles, etc. I reached out via email and was greeted by the internet sales team with details and next steps. The team connected me with James Nelson who then set up the process for me to drive to Birmingham from Columbus, OH, meet up, test drive, get paperwork together, trade in my 2016 ES (for a very good price), and had me back on the road in a few hours. Full tank of gas and a fresh clean up. These folks even sent the floor mats that were missing from my vehicle to my house.Heres my point. The last 3 vehicles I have purchased were out of state from Lexus dealerships and worked through via the web. This experience, by far was the best and I would definitely work with the team again.

SA
Review №13

Ok, updating my previous review. I originally scored Tom Williams Lexus a 1 star because they closed for the weekend without calling me, leaving me without transportation. Since then, they have apologized several times and really gone out of their way to accommodate me. Im happy with the loaner, and they even offered to fully detail my car to make up for the mishap that occurred this weekend. Michelle communicated thoroughly with me afterwards. I’m very impressed with her sincere efforts. Everybody makes a mistake, but Tom Williams handled theirs with great care. Will definitely be going back!

Go
Review №14

Sharon was available, responsive, effective and friendly as always and explained in detail what needed to be done. She also arranged a loner for me that was ready. Later, she double-checked a small crack on the front medallion and promised to take care of it. I am impressed with her warmth and professionalism, and grateful for her support.

Ke
Review №15

Joe Zeck processed our sale and was exceptionally professional. I would highly recommend Lexus of Birmingham for any person or family seeking a new automobile.

Jo
Review №16

This is our third Lexus so there is a reason we come back. The Lexus vehicle will practically sell itself but the folks that work with you to help make it happen are top notch. All are extremely knowledgeable, kind, patient and very helpful (always have been). They make sure you are comfortable and needs are met. With zero knocks on help from the past (at least most), this visit was without a doubt our best and favorite. Thanks!! (Especially Gary Williams and Fred)

Je
Review №17

This is my 3rd uses car purchase from Lexus of Birmingham and I WILL be buying a 4th within a few months. Great selection and PRICES. Highly recommended

Dy
Review №18

We searched for a long time for a Lexus GX that fit our price range and mileage. We were so thrilled to find it in town at Lexus of Birmingham!! The staff at Lexus of Bham are all so friendly and kind, especially Berry. He answered all of our questions and had our car to us within the week! He is great and we highly recommend him!Though we love this place, we were not impressed with the interior detailing. There was still dog hair, dust, and even an old Tupperware under the seat from the previous owner. A week after we bought it, the brakes also started to squeal - even though we were assured they were in great working condition. We trust that Lexus of Bham would make it right but we just havent had time to make an appointment to get back out there and have them inspected.We took off the one star because of the poor detailing and squealing brakes, but we are still loyal to Lexus of Birmingham and trust their service. Thank you!

Ma
Review №19

I was treated with the utmost respect and appreciation. I am a first time customer. I will certainly be back in the future and I highly recommend Clifton Payne Jr. Most car dealers give you the keys and your owners manual and good luck figuring out where everything is. Not with Clifton Payne. He walks you through the technical aspects of your new car and will answer questions long after you drive off of the lot. He has 30 years experience with Lexus. How many dealers can say that they have maintained their sales staff for that period of time. I am only beginning my experience with Lexus but Clifton says he hasnt ever had to apologize for a car that he has sold.

Pa
Review №20

I inquired about a used car. The sale person sent me text message. I asked some questions and she answered them. A day passed by and I was going back over the car I had been considering. I wanted to check to see what kind of financing was available, so I messaged the sales person and she didn’t respond back. I thought maybe it’s her day off. So I called and left a voicemail with one of the financing guys. He didn’t return my call either. Bad customer service!

Ti
Review №21

When I visited this location on Tuesday and didnt get a good vibe, I should have followed my first mind which told me this establishment struggles with color. Staff in the lobby stared as if they were not use to African Americans coming inside the dealership. We got the feeling that on one wanted to be bothered. The salesman, Joe, seemed so unconcerned. In as much as I was given a card by Joe, on Tuesday, I decided to go back to the dealership. Huge mistake!!! Big!My brother and I were so disappointed when we returned on today. We even tried to request another salesman but that was brushed aside as we were told, Joe is good. I had my son, who I had planned on purchasing the car for, to come by and look at the car after he got off work. Well, he never got to see the car. Joe told us that the car was around back and the shed door would be up. We drove around the entire place and didnt see it. We decided to leave and as we were, we saw Joe coming back in the car. Really? Why not communicate better with us??My brother and I have purchased cars from the Mercedes dealership in Hoover and the one in Irondale and the service and treatment we received from them puts Tom Williams Lexus of Birmingham to shame. Its awful to see two dealerships that are within 5 minutes of each other are as different as night and day when it comes to customer service.Every low rating I have seen while looking at the reviews is followed by an invite to contact the manager directly. Why? What could he possibly say to undo the experience that we felt today? We were made to feel like we we were not welcomed at that dealership. In my opinion, he cannot say a word; however, he could start with training the staff to be courteous, to greet the customers, be fair and treat each person entering that establishment as a potential buyer. As it was stated many, many years ago and I quote, The time is always right to Do what is right. Key word being do. Tom Williams Lexus, what can you do to make a difference??? Since the system wont allow me to give a negative number as a rating, I will have to give you a 1 which is too high. Thanks for nothing 😒

St
Review №22

The service department at Tom Williams is top notch. Very professional, great waiting area and you can get a loaner car easily. Dustin is my customer service rep - he is always very friendly and extremely helpful!

Ka
Review №23

Dustin Smith was the account mgr I worked with. He was great in getting me in, communicating what needed to be done and timeline for it to be finished. Had to wait on parts but was given a loaner car. He gave me a courteous phone call the next day to let me know it was finished earlier than anticipated.

Do
Review №24

So disappointed...expected so much more from Lexus. Called about an RX350. The car online was not the car on the lot. Interior looked perfect online, but were seats completely destroyed. Shocked! #baitandswitch

Ja
Review №25

They installed custom wheels and mirror caps on my car. Quality work and service. Ron Amerson is a pleasure to work with!

Na
Review №26

That was the best experience I have ever had buying a car! Top notch service!

Da
Review №27

My first service since purchasing my RX 350. Above satisfied with everyone in the service department. It was pouring rain and they were bringing all cars in the bay for pickup. Excellent experience.

Co
Review №28

Took my car in for service and everyone was very nice. Christina Rembert is my service advisor and has been for years. She is extremely helpful, kind and goes above and beyond to make your experience a good one!

Mo
Review №29

It was one of the easiest buying experiences I have ever experienced. Everyone was very helpful and very efficient in getting my transaction completed. Patrick the finance manager was very comfortable to work with as was the managers that went the extra mile for me. I am proud to be a Lexus Client.Tim S.

He
Review №30

Gary Williams was outstanding to work with. He made the process extremely easy and Patrick was also a pleasure to work with on financing. Overall a great experience with professional service and 5 Star treatment. We will be back to buy our next vehicle with this team! We will refer others as well.

Te
Review №31

Excellent customer service and buying experience could not have been better!

Wi
Review №32

Waited 2 weeks to see a car that was featured on Carvana and other online sites. Picture was not the picture of car. Emailed online contact, and told him one car had gone through their 150 Inspections to certify the car I would get a email from online salesman. Well he emailed me Wednesday may 19 and stated car was ready. Told him I would be up Saturday morning. Well I drove 124 miles to Birmingham from auburn, just to see a car that had mower shaving on it. Dirty outside, inside dirty. Dog or cat hair throughout the interior and scuffs on hood, tires dirty, just not a way you would present a used $30k car to a buyer. Sad situation it was. I took 10 minutes looking at all the wrong things I saw about this car. My 17years in sales kicked in and I KNEW TOM WILLIAMS WOULD NOT HAVE SHOWN ME THAT CAR IN THAT CONDITION. SAD SITUATION FOR THOSE INVOLVED THAT CARED LESS ABOUT TOM WILLIAMS REPUTATION..NEVER GO BACK..MAYBE IT WAS A BAD DAY

Ha
Review №33

Had a very nice experience at Lexus of Bham yesterday, Monday June 21, 2021. Our salesman, Gary Williams, was so helpful. I had called him the week before to discuss turning in our current leased ES 350. When we arrived at the dealership yesterday, he had several vehicles ready for us to look at. We decided on the 2021 Lexus RX 350. He took care of all our needs. All in all it was a good day.

va
Review №34

Visited for a test drive. I was very impressed with my test drive. Beautiful vehicles & exceptional customer service in Dennis. He was very accommodating, so nice, & extremely professional. Thx Dennis & L of bham!

Re
Review №35

The scheduled service went perfectly. The staff was very pleasant and informative. The waiting area was very comfortable. The vehicle was ready on time as promised. Once again the staff the staff at Lexus of Birmingham is outstanding.

Li
Review №36

I would like thank my salesman, Craig Curlette for exceptional customer service, his honesty and integrity made me feel comfortable.

Da
Review №37

Not what you would expect from an upper line car manufacturers dealer.Service writer needs some help in learning how to take care of customers. Attitude was if we were bothering him to be there.Greeters in service lane weren’t much better. Had to wait for one to get off his phone with a friend he was talking to.

Wy
Review №38

Lexus of Birmingham is the best! Mr. Joe Zageriell is everything Lexus! Helped me choose the perfect vehicle for my daughter and I to enjoy for years to come! Im absolutely in love with my brand new GX460! The process was easy and fast. Ask for Joe and I promise you will have the best car buying experience ever!

M
Review №39

Sales team was great. Will definitely buy again from Lexus of Birmingham.

CH
Review №40

I guess because Im of African American descent my money isnt green. I walked around the lobby for about 5 minutes and nobody ever greeted me, which was okbecause everyone seemed occupied. Shortly after, the receptionist went to her desk, I asked her for assistance to look at a ES 350, she proceeded to say everyone was with customers and then pointed at a Nissan Versa and said, is this the car youre interested in? I told her no, an ES. She said she would send someone outside.Joe came out and was as uninterested in selling me a car as anyone Ive ever encountered. I asked him the prices of the two cars that I took most interest to (mind you I wanted to purchase TWO cars). He was extremely dismissive. When I realized that he didnt want to sell me a car, I asked, would you like for me to come back tomorrow? He said, that would be preferable as he disengaged me while playing with his phone.I walked out really disheartened and disappointed that my family was treated this way.

Mo
Review №41

Very pushy and not very accommodating with my time constraints being that I’m a single mom that works full time. Tried to make me buy a car that they hadn’t yet fixed so they could meet the end of the month sales goals and seemed annoyed that I wanted it fixed first before I agreed to purchase. Messed up my paperwork requiring me to drive almost an hour round trip again to get it fixed. Not a great experience.

To
Review №42

Sydney, Patrick & everyone else we came in contact with or dealt with was fantastic. Great experience!

Gr
Review №43

I have tried twice to purchase a used car from Lexus of bham and I will NEVER EVER go or look at anything they have. Worst customer experience Ive ever seen. They are all about the MONEY and thats all. Stay away. Now I did purchase from BMW and LAND ROVER and was treated fairly. Lexus did not even call me back about seeing if we could come to an agreement. If you see a car there dont bother they are the freaking RUDEST people I have EVER MET. I will go to Hennessy Lexus on Atlanta, very fine people there also if you notice they will not answer you back if it is a negative report to them. LOL

ke
Review №44

Not pleased. As U.S. Army Veteran & DOD Ret. I was very dissapointed due to the lack of communication, the vehicle inquiry process, and the sales consultant lack of knowledge or interest of the car. This is not our first time purchasing a vehicle. However, Our first and last time ever dealing with tom williams lexus. I have never experienced such unprofessionalism. I assume that educated established African Americans with car buying experience is intimidating. The inequity of treatment towards customers of color is OBVIOUS, BOLD, DIRECT and very unfortunate. I guess we should have used the Colored Entrance Only it is 2021. One gentlemen spoke today when we walked in, just one and this was the SECOND visit. The first visit was shocking enough, but we wanted to remain positive. CLEARLY, any Military Personnel, Fellow Gold Star Families and Veterans who wish to visit this dealer. Approach with caution. Keep an open mind, but watch for the dismissive attitudes and the I dont know reponses. Better yet, I strongly suggest shopping at a place that values respect, customer service, integrity, and fair business practices to ALL customers. Remember you are paying for a vehicle, not asking for a handout. So any/all questions you have concerning any vehicle, should be answered. BLUF: NOT impressed. NOT impressed with the sales consultant. Dealers atmosphere was very dismissive and unwelcoming. Dealer needs mandatory Ethics, Diversity & Inclusion training quickly!!!

Jo
Review №45

Dusty has been my Customer Service rep for Years and he always makes sure I am in and out as soon as possible. He keeps me aware of what is going on with my car and treats me like family.

Du
Review №46

I’ve been taking my car here for service since I moved to Birmingham over a year ago now. The customer service is always top notch. I will say I have a less common car, that also has aftermarket parts on it, so I’ve encountered some strange issues, but Sharon always does a great job to accommodate my needs!I brought my car in a few days ago because it was making a few strange noises, and they fixed up one of them right away, but I noticed another after I left. I called Sharon and she told me to bring the car back so they could take another look. She then arranged for me to test drive with one of their technicians (I believe it was Larry), so that I would be able to point out the noise to him. Once he heard it he almost immediately found the problem and they got me out of there in the same day with no extra charges since I had just brought it in.Definitely recommend this dealership and Sharon as a service advisor!

Mi
Review №47

I set up an appointment in advance for my scheduled maintenance. A service member took my car as soon as I arrived, but it took 15 - 20 minutes before a service advisor called me to discuss what services would be performed and any problems I was having.The advisor indicated it would be about 1 hour for the service to be completed. I had already indicated that I wanted to wait.More than an hour and a half, my car was ready.

Ma
Review №48

Great service. Performed work in timely manner. Friendly staff.

We
Review №49

Went in for a recall at 7am on my 2019 NX that was supposed to take no more than 4 hours. I received a loaner and went to work. Hadn’t heard anything at 2 pm, so I called. Wasn’t able to get a human to pick up on the first call, so I called again and got to speak to my service tech whose update was she didn’t know when it would finish. I called back at 3:15 and spoke to her again and was told the car would be ready at 4:30. Got there at 4:30 and it wasn’t ready and she wasn’t sure when it would get done. Car was finally ready at 5:20…All this to say, I know delays happen when fixing cars, but set proper expectations for your customers, and don’t ever tell them the car will be ready at a certain time unless you know for sure.

Ji
Review №50

Had a great experience today. Dealership even moved my appointment which worked out for the better.

Fr
Review №51

This has been the absolute worst experience Ive ever had purchasing a car! The General Manager did help some when I was there but for 2 days its been such a run around and I still have no answers. Extremely disappointed!

Br
Review №52

Routine maintenance on my Lexus. Wait was about an hour and a half. Waiting area was wonderful.

Le
Review №53

Tim was super helpful. 100% recommend talking to him if you are in the market for a new Lexus.

Jo
Review №54

Fast and responsive.Alex Frawley knows his stuff.

Ja
Review №55

We love our SUV we bought at Lexus of Birmingham and the service department is wonderful.

Ca
Review №56

Joe Straub is the guy you want to see if you’re buying a car! By far the best experience I’ve ever had buying a car. No pressure, no slimey salesman tactics and no BS. 10/10 recommend asking for him, make sure you include his last name, there are a few “Joe’s” at this dealership.

Sh
Review №57

Great customer service ... joe helped us out a lot and made our experience great.

ly
Review №58

I HAVE ALWAYS LOVED LEXUS OF BIRMINGHAM, EVEN BEFORE THE SONIC CHANGE OVER.. HIGH QUALITY SERVICE, HIGH QUALITY VEHICLES, CUSTOMER SERVICE IS EXCELLENT..SYDNEY AND MAURICE WERE AWESOME SALES CONSULTANTS !!! I WILL SURELY BUY AGAIN FROM LEXUS OF BIRMINGHAM AGAIN !!!!!

Co
Review №59

My vehicle was towed to the Lexus of Birmingham dealership on 07/02/2021. My vehicle was almost immediately tended to by the service staff and the service representative Christina Rembert. Christina was incredibly kind, funny, and relatable. She made me feel very comfortable regarding my vehicle being assessed, and she offered any assistance that I needed. The two service guys (I cannot remember their names) who jump started my vehicle were very attentive in taking care of my vehicle. My vehicle had shut completely down, and none of my electrical functions were working. My vehicle arrived with the driver’s side window slightly down. These two gentleman recognized this immediately, and took extra steps to get the vehicle running (prior to the diagnostic being ran) so that the window could be raised to prevent my vehicle from being rained in. A brief description of these gentlemen is: a tall, very slim black guy with a slim face, and a shorter white guy with a ponytail and glasses. Big kudos to all three of these individuals, because they really renewed my faith in Lexus of Birmingham. I will definitely return for further servicing, as well as a future purchase. I initially came to Lexus of Birmingham in February of 2018 to purchase my FIRST Lexus after being a BMW owner for 9 years. The sales person that I dealt with, Joe Zeck, left me with a horrible impression of this dealership. He left me feeling belittled, and he was condescending. We had almost gotten to the final sale, before his poor customer service skills were revealed. As a result, I took my business to Nalley Lexus in Atlanta, where I was treated like a “rock star”. Following this experience I tried to prevent ever coming back to Lexus of Birmingham for any reason. However, I needed a local place to service my vehicle. As a result, I begin to deal with Ron Amerson as my service provider. Mr. Amerson has always been incredibly kind, funny, and patient. Needless to say, he was the first to restore my confidence in this dealership. And after yesterday’s visit, the three individuals that I mentioned earlier, solidified my future business with you all again. Actually, every time either me, or my husband have brought my vehicle in for servicing, we’ve always been treated kindly by all members of the service department. You all provide stellar service and have great people working in that department…….sales however???? I’ll reserve my comments 😊

St
Review №60

Service completed as promised. Had a lot of unexpected issues such as need for front brakes, new tires and alignment. Therefore, cost was high. Service writer got me the best price available for Bridgestone Tires and a discount on the routine service.

Ji
Review №61

First 5000 service with this car. Service courteous and prompt as with previous cars.

Am
Review №62

I had the greatest experience! Christina was excellent! Great energy and very informative. Terrence from the parts department provided great customer service as well. He was in the middle of inventory and still was able to be very pleasant and provide great service. My experience from pulling my car up for service to getting back in my car was Beyond Excellent! Thanks Lexus!!!

Je
Review №63

As always, excellent, courteous and efficient service. Charlotte always takes excellent care of us.

An
Review №64

We bought our 2nd LX570 from Joe Zegarelli. I absolutely love the service we get from him. He definitely looks out for his customers and always does the very best in all situations.Since COVID, they have closed the Lexus Café so that’s a bit disappointing. But Joe always goes the extra mile and has his own refrigerator with drinks ready. 👍🏼Thanks Joe for all you do!

Je
Review №65

Mr. Amerson was outstanding. So helpful, kind, and an absolute pleasure to work with.

Ca
Review №66

Alex, My service provider is excellent and very very knowledgeable

Ra
Review №67

Excellent Experience with Craig and everyone else that made the experience of buying my wifes Lexus, the best experience ever. We are looking forward to the continued service and support from Lexus of Birmingham.

Ro
Review №68

Great sales guy in Joe Zack. Got good deal happy with the experience.

Vi
Review №69

Outstanding service. Everyone was extremely helpful and friendly, and I was greated and helped very quickly. We dealt with Alex in service, and he was wonderful. I am extremely pleased! highly recommend.

Se
Review №70

Dustin provided excellent service, would highly recommend.

Ob
Review №71

Repair was done quickly. Courteous staff.

Am
Review №72

Always great we are repeat customers and we love and appreciate the great staff at Lexus !

An
Review №73

I have been doing Business with these folks since 2004.Good People , go See Barry !

Ca
Review №74

Service is good the people are friendly the lady at the parts counter is awesome

Da
Review №75

Excellent customer service addressing recalls and normal service. Thank you.

Ch
Review №76

Absolutely awful leasing experience!! I planned on buying or leasing another Lexus, possibly two (this weekend), but the salesperson and his manager tried to pull typical salesperson tactics that you would expect from lower-end car dealerships.#1. He only offered me payoff for my lease which only had almost half of the allowed mileage (18,000 miles when I was allotted 30,000). The car was in perfect condition and never wrecked. Then I told them I would go ahead and give them the keys and come back this weekend with my wife after we made a decision on which Lexus vehicle(s) we wanted to purchase/lease over the next couple of days.#2. Then more salesperson tactics came in to play where they tried to tell me the guy who can approve buying my lease, all of the sudden, just happened to not be in yesterday and that they could not call him! However, they kept pushing me to make a decision to put me into another lease which would allow them to take my car without this other guys approval. Total bull! They absolutely will give you the run around when it comes to buying back your car if you are not willing to buy or lease another car on the spot.Needless to say, never again will I buy from this dealership after being given the runaround and typical salesperson tactics!!Be prepared for them to reply to this review with some goofy excuse. I told them while I was there to be looking out for my 1 star review which would be coming there way and the salesperson and manager absolutely did not care!BY THE WAY, I took my Lexus to another dealership and bought something else and they gave me an extra $2k to boot on my car.Think hard before buying a Lexus from this dealership.

Ka
Review №77

At this point, this is my last resort. I’m praying someone will finally contact me back after months of waiting to have a massive defect in the interior of all 4 door panels that was promised to be fixed in December of 2016 and still isn’t. I was told of 3 different “promised times”: January of 2017, Summer of 2017, and then by the end of 2017. I’m at a loss, and my next option is to reach out to corporate. I have left countless voicemails and left my name and number yesterday with no response. I pay good money for this car and have spent months and months driving around in a subpar vehicle. I’ll add pictures of this ASAP so everyone knows never to trust this dealership or their service department.

Je
Review №78

Mrs. Sharon L. always takes great care of me & my Lexus at every visit! I highly recommend this dealership, as the service department ALWAYS exceeds my expectations!

ch
Review №79

Always excellent experience with the service advisor Charlotte Haynes

Ka
Review №80

Everyone was very accommodating and nice.

Bo
Review №81

My Son Preston had a immaculately maintained 400 H. He took it in to be serviced for the hybrid components… Approximate $1200. About a month later, had hybrid issues again. Service department said potentially major issues… Quoted over 3000 of Labor... Basically I feel they took advantage of my son so that he basically would sell the vehicle to them for hardly anything. I have never had any service done anywhere that is over $3000 and I would think that they should have called me to explain why it would be that high... I am a Lexus fan but not of this service con job...

Al
Review №82

Charlotte really helped me understand the issues and recommendations from the service department. Technicians did a great job fixing the problem I brought the car in for!!

Er
Review №83

I just purchased my first lease thru Lexus of Birmingham, and they made the experience an easy and informative transition. I would like to send a big THANK YOU to Jerrod for his wonderful and informative customer service in helping me choose a car, but also getting me into the car I had picked out first choice. Him and Patrick were generous in allowing me to do my paperwork late that evening - so I could drive of in my new car for the weekend! I highly recommend Jerrod and Patrick if you are in the market for a new car.

De
Review №84

Awesome parts department. Katrina was extremely helpful, detail oriented and professional! Thanks so much!

Mi
Review №85

I love Rx350 F Sport very very niceThank everybodyThank Frank Baumann II for your helpful 👍

La
Review №86

Very good service 👍 experience

ev
Review №87

Mediocre dealership. I have been a Lexus customer for years, and this is the worst Lexus dealership I’ve been to. Every time I call for service it takes years for them to simply pick up, and then I get transferred around until I end up getting someone’s voicemail. No one seems to be knowledgeable here.Not to mention I had a simple problem with my battery, I even thoroughly explained the problem to my service advisor, and still they had my car for a week, told me it was fine, the day I get it back it dies and I have to get the car towed back to the dealership. I will say after some long discussion with a manager they did cover the tow bill (they certainly didn’t want to), and that’s the only reason I’m giving 2 stars and not 1.Comparatively speaking, every other dealership I’ve been to has been so much better: always helpful, very quick to pick up their phones, and knowledgeable. If you’re going to get your Lexus serviced or purchase, find the nearest one to you that’s NOT this one.

La
Review №88

Customer Service was HORRIBLE at Lexus of Birmingham. I made a 50 minute drive to test drive an IS because I am in the process of getting a new vehicle. We pull to the dealership and park. Theres a salesman assisting another couple so thats fine. Since we were so close to him I was expecting him to at least acknowledge us but whatever. After looking for about 10 minutes I decided to go inside the dealership to get a salesperson because I saw several looking out the door. I noticed the sign that said must have mask so I turned around because I didnt have one with me. A sales guy then walks out and walks right past us and doesnt open his mouth. I couldnt believe it. I will never spend my money in a establishment as such. I tried to call the manager and he never responded so heres a not so good review. Im highly disappointed in the service. Needless to say I went over to Audi and the service was incredible and I think I like the A4 & Q3 better than the IS now. I will be upgrading to one of the two soon.

As
Review №89

Friendly, efficient service experience!

Ar
Review №90

Randi Lee was prompt and conscientious even though I pestered her through out the process

Je
Review №91

Dropped my wife’s car off yesterday Dustin Smith was very helpful, polite and courteous can’t thank you enough for the professionalism!!!

Ge
Review №92

Came in to look at a Lexus RC 350 F Sport. I was prepared to take delivery that day. Got pawned of from salesman to salesman. Salesman I ended up with did not even bother to do a presentation or demo drive. Never received a follow phone call or email. Guess I did not look like I could afford a Lexus. I ended up buying my Lexus RC F from a different dealer that gave me the VIP treatment. I will see what kind of treatment I receive when my 5k mile service comes up. At this point my expectations are very low.

Qi
Review №93

Too pregnant, Amazon only buys $12It costs $148 hereService attitude is very bad.

Ba
Review №94

Alex Frawley is my representative at Lexus of Birmingham. He always knows how to help me get the service I need.

Jo
Review №95

Excellent customer service!

L.
Review №96

Great customer service!

Ro
Review №97

Good and fast service. ASK FOR Charlotte.

Dr
Review №98

Broke down while traveling from out of State. Had car repaired promptly next morning. Much appreciated !!!

jo
Review №99

Ask for Gary! With the warranties offered I do not know why you would go anywhere else. Thanks Gary!

Ma
Review №100

Wonderful purchasing experience! Great selection of vehicles, all colors, models - all options. Best salesman ever - Joe Straub! Took time to show me how to operate different features on new vehicle. No hassle shop - absolutely no pressure. Great finance manager as well - Frederick Allen. Friendly staff, beautiful showroom.

Information
0 Photos
100 Comments
4.3 Rating
  • Address:1001 Tom Williams Way, Birmingham, AL 35210, United States
  • Site:https://www.lexusofbirmingham.com
  • Phone:+1 205-413-8152
Categories
  • Auto repair shop
  • Lexus dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • NFC mobile payments:Yes
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