user
Express Oil Change & Tire Engineers
5315 US-280, Birmingham, AL 35242, United States
Appearance
Comments
Ch
Review №1

This Express Oil Change is fabulous! They are always helpful and informative. Outstanding customer service!

Br
Review №2

EXCUSE ME.. but I will not stop calling or coming up to OE 280, until you all have a resolve. I’m a single mom of town& y’all took at vantage, this is unexceptionable. Yea they were nice, but they charged me $600 for a new radiator & my car began to run hot shorty after …. Another place looked at it and the radiator express installed had plastic inside, when I made it known to them they said they WILL NOT help me any further or take responsibility. Pretty nasty.

Lo
Review №3

There was nothing wrong with my axle.. the fact that there is always something that they want to add that cost a body part in cash. Service was fine but please stop the hustle.

Mi
Review №4

Friendly service. Suggested what we needed to fix on our car. Did a great job

Gi
Review №5

It was a pleasant visit. No wait and the tech was very friendly.

Ro
Review №6

Very Friendly And Fast! This is the only place I take my sons car And My Jeep! I Highly Recommend them for All of your Auto maintenance and Repair needs!🙌🏾

Au
Review №7

John took good care of me! I will definitely be back. Always good service!

La
Review №8

Ive used various Express Oil locations for over three years and have had great service, butI came to this location today and it was the best service Ive ever had! Manager Jeffrey Hines handled my car with excellent and knowledgeable care and got me road ready for an out of town trip.I cant recommend this location enough!

Si
Review №9

Great serviceArrived just before closingIn and out fast

Cr
Review №10

I work long days and so when I leave work early (by an hour or two) I cant really wait on service for long because of the fact that Im limited on time.They where quick and efficient on how they handle the cars.Will continue to do business with them

Di
Review №11

This review is for Express Oil on Highway 280, Birmingham, AL. I bought tires from this store and have never had so much trouble. The first time they rotated the tires one of the tires was almost flat with a couple of hours. I called AAA and they said that the tire cap was missing. AAA filled the tire with air and I took it back to Express Oil and they say nothing is wrong. In between oil changes the tire is always going low. Express puts air in and says tire is fine. The car is never driven more than 20 miles a week. Last week the tires were rotated and tire was almost flat the next morning. AAA says that cap was not on the tire and they put air in again. Today I took the car back and left it. An Express technician calls me within the hour and says the tire needs to be replaced because a nail is on the inside of the tire and has punctured it. They cannot patch it due to the nail. I have no idea why it took so long for them to figure this out. This has been going on for two years. When I took the car to them today I was looking through my last receipt and noticed that I was charged $25 for the rotation and they are suppose to rotate tires bought from them for free. I tried telling the manager but he told me to tell someone else and other technician said I needed to talk to manager. I have had it with Express Oil and will start taking cars to a place that will do a better job.

Me
Review №12

My husband brought my car in to have the wheels balanced and rotated and to have diagnostics ran to find out what was going on with my sensors (it was the left rear speed sensor). They gave us an estimate on tires due to wear, my husband thought this was normal procedures. On the way home he noticed the tires weren’t feeing like they had been balanced. It had been about 15 days and my tire went flat. Husband had to change it and noticed there was steel showing. He had it checked and all 4 were like this. Surely if they had truly balanced and rotated them they would have noticed this.

St
Review №13

Good site of available services but pricing not shown for some services so you may have to call.

Ro
Review №14

Staff helpful. Had concern that they helped me with.

Do
Review №15

Technician did a sloppy job. Somehow spilled coolant all over my engine making it seem as if I had some sort of leak. Did not notify me. Had to take my car to a mechanic to figure out the issue.

Br
Review №16

Friendly, thorough and prompt service. Recommended.

De
Review №17

Best little secret for all your repair and car care needs! Ask for John,he knows it top to bottom!

Do
Review №18

Great Customer Service , Friendly , & Quick.

Et
Review №19

Gave us a fair price and didnt try to hassle us, got it done quickly and with no problems

Bi
Review №20

Theyve been keeping my (now 15 year old) Jeep Cherokee in great condition ever since I got it. I go there for all repairs and maintenance. Very well run.

Ju
Review №21

I wont go anywhere else. Don and the team are honest, professional and truly care about the customer being happy. They definitely exceeded my expectations!

Ri
Review №22

Always top notch service.

Wi
Review №23

I had a great guy. He was really quick and nice. My only complaint is that it was more expensive than a typical oil change. Like $15 more than my last one. I highly recommend it if you have the cash.

Ki
Review №24

Great great service. Very professional. They’re so nice and really make you feel taken care of. They do detailed small things during your service and go the extra mile.

Ka
Review №25

It just takes entirely too long. I have been waiting for over 3 hours now for tires and an oil change. Not getting anything else done and they said there is nothing wrong with my car.I’m missing work and have no idea how to get my kids from school. I thought I had 4 hours for an oil change... I’m utterly stranded and no idea why it is taking so long and nobody can tell me when I can leave. No other cars here.

Ma
Review №26

Was in and out in just a few minutes

Sh
Review №27

Express Oil Change on hwy 280 is one of the best place to get your car serviced. John is the best technician everyone needs to work on their car. The whole team is great however John stands out! he is very professional, knows what hes doing and customer service is in his gene. I highly recommend this place!!!

St
Review №28

Convenient hours and great customer service. Always get my oil changed here. Always get right in and get out quick. Got immediately in today.

Ja
Review №29

The people are very nice and courteous but the technician offered me a diagnosis that cost me my car . If he had looked closer he would have found the culprit on my car (as did I after I took his advice to put stop leak in my car to save my head gasket) and it turned out to be a rotten faulty hose causing my coolant leaks . This advice cost me my car , as I only wish I could go back and double check myself instead of trusting the professionals. TO BE CLEAR , This was the INVERNESS location .

Mi
Review №30

Johnathan is a nice guy who is very knowledgeable and friendly. He showed me excellent customer service and serviced my vehicle in a timely manner. I not only got information about my lights, but he gave me excellent advice about other things for my car to keep it in good working condition. I always bring my car there for all of my service needs. I will be back soon with our other cars as well because I love to spend my money where people appreciate me. Many blessings to you and your family. Thanks!

LA
Review №31

After taking my car to the dealership, where the repair was misdiagnosed, Daniel took great care to identify what was wrong and kept me updated all along the way. Great service by mechanics who know what they are doing. They have also been great about letting me know when something DOESN’T need to be fixed and they are glad to show it to me in person. Highly recommend this shop; honesty, integrity, and great customer service.

Je
Review №32

Very helpful and fast. I found it to be a little bit pricey.

Ra
Review №33

Great service and very helpful

An
Review №34

Excellent service all the way around! My questions and concerns were answered by Don the manager who was extremely helpful and courteous. A+

Ga
Review №35

This is one of my favorite location to receive service... Highly recommended..

Ch
Review №36

The oil change was fast and we got to stay in our car! They were so polite and did not try to sell us anything we didnt need. Such a good place. That can be hard to find these days.

Sh
Review №37

I really appreciate the service at this location. I highly recommend it.

La
Review №38

I went in for an oil change and the guy who helped me Name was John. He was amazing, friendly and answered all my questions.

Ja
Review №39

Best place for a quick oil change. Always honest about what our vehicles need and willing to help. We have all our fleet vehicles serviced here regularly and they do a great job. In and out in about 20 minutes or less, dont even have to get out of the truck. They do a great job with making sure our trucks are safe and dependable for daily driving.

Ta
Review №40

I went in yesterday to get an oil change, new wipers and a new headlight. They told me the headlight would have to wait until today and I would need to drop off my car because the whole front bumper will have to be removed to fix it and it will take several hours. They gave me a written quote of $164.47 to replace it and told me to bring it back today. On my way home from work I decided to look at my owners manual to see why they front bumper had to be removed and found out it did NOT have to be removed, never mind I dont have a front bumper on my SUV, and that my light could be replaced in four steps that were outlined with bullet points. I went to to Autozone, explained the situation and within 10 minutes and $17.53, they had me back on the road with a working headlight. Aside from the $146.94 savings in money, Autozone did not try to ROB me, take advantage of me or any of the like. Express Oil will NEVER get another dime from me and everyone needs to know what crooked operation they are running.

Ju
Review №41

Made an appointment to have my oil changed and tires rotated and balanced and once I got there they told me theyre booked up and cant do it. I told the guy even if I made an appointment a week in advance and he told me to wait one second while he checked with his supervisor. When he returned he said, Yeah I dont know and like we cant even rotate and balance bc of your rims. I have regular plain 16 rims that are nothing fancy. I even bought my tires from the same company but at a different location and they had no problem with balancing them.

Ly
Review №42

This was the first time I used this location. Basically, it was fine except I carried the conversational piece. Perhaps one should not wait for the customer to ask all the questions.

D
Review №43

Im not sure why everyone is so hyped about this Express Oil. If I could I would give this place a zero instead of one star. My daughter (freshman in college) went this past Tuesday (so called Ladies Day) to have her oil changed. As usual, when we go to Express theyre constantly harassing us to purchase items that we dont need so we kindly tell them oil change only. When I arrived home from work I noticed the receipt for almost $60!! Sixty dollars for an oil change...really?!? I understand that all cars require different types of oil but she has a 2009 Toyota Camry. I dont know any place that would charge that much. No offense but why would I take my car to an Express Oil and pay $60 when I can go to Tameron and pay $45. She requested a refund the very next day but they gave her some bogus excuse stating its part of the service. We will NEVER step foot on their property again because I refuse to have my teenage daughter be taken advantage of by grown men who know exactly what their doing. Its sad because with everything that is going on in society with men taking advantage or using their power to intimidate women youd think Express would step up and do better. We will take our business to a more reputable place with morals and values.

Do
Review №44

Came here for an oil change after Edwards Chevrolet gave me a bad one. It was quick and my car is running much better now! I’ll be back for all my oil changes now.

Ph
Review №45

The service is absolutely great and friendly every time I come by. Always have a great experience with each visit.

BJ
Review №46

Great place to get your oil changed. They are knowledgeable and quick, but thorough.

Mi
Review №47

Definitely top notch service. Went in for oil change, not realizing my last oil change was done with synthetic oil. The technician told me I did not need an oil change. Not taking advantage by giving me an unnecessary oil change. Highly recommended.

Na
Review №48

I am a single woman who knows nothing about car repairs. Im not using the woman card as a excuse, but being a woman causes you to be fearful that you will be taken advantage of.Express Oil should add HONEST to the name.I was hearing a loud noise after accelerating pass 40 miles a hour. I believed l had a tire problem and went to Walmart tires. Walmart showed me the back tires were badly needing to be replaced.Ok so l brought two tires and drove out singing.On 280 l heard a familiar sound. 😫 l stopped by the Express shop in front of Walmart so worried.A CHEAP $20 INSPECTION ( first good sign).I HAD A PIECE OF MY CAR RUBBING AGAINST MY FIRST TIRE.I ONLY PAID 20 TOTAL!!!!!!HONEST, HONEST, HONEST I AM TELLING EVERYONE TO COME HERE. I could have been charged for a wheel bearing some where else, Mr Greg told me. Mr. Greg checked my wheels and fine they were.THANK YOU SO MUCH MR GREG !!!!!

E
Review №49

I went in for an oil change and a pan drop service for my transmission fluid. My car is coming up on 90k miles and was running rough; I thought it needed a tune up from previous experience with a similar model I owned at that mileage. They found a vacuum leak and fixed it right there, no charge, wouldnt even accept any money for going above and beyond what I was in there for. I got what I went in for and my car is running great again for $150. They saved me a lot of time, money and effort. Much appreciated!

Te
Review №50

These guys are A1. I have brought my 03 Range Rover HSE to these guys numerous times. They do an excellent job. They DID NOT charge me for unnecessary services or labor. They performed a few things and DID NOT charge me.Besides the fact that they are excellent mechanics/technicians, they are super-courteous and knowledgeable. I bypass about four different shop just to go to those guys. They have earned my business!!!!!!!!!

Wh
Review №51

I chose this place to get my oil changed because you dont have to make an appointment or even get out of your car. That means I can squeeze in an oil change with all three kids happily in the car. The technician, Johnathan, was very helpful and nice. He did not try and upsell me or make me buy more than I needed. I am a woman who knows very little about cars and I often leave any kind of car service feeling like I was scammed somehow, but not here. I was confident that they did what I needed and did not try to take advantage of me. In fact, I felt like the people who helped me were genuinely kind. I would highly recommend.

Da
Review №52

Good customer service. Prices are reasonable - convenience factor is extremely high. They do not make you panic and hard sell you on needed service just to elevate your bill. They log all your service and keep you on track with your ride. I have been at this location many times.

El
Review №53

Had my oil changed and heading back to get my brakes done. Very fast and courteous. Everyone there was friendly, but I feel John went out of his way to make me feel safe and secure about my car. They are now my repair shop of choice.

ja
Review №54

Oil changed fast and easy. Without any pressure to buy new things.

La
Review №55

The associated are extremely friendly and nice. This is probably the best Express Ive ever been too and they know their stuff!!!

Ka
Review №56

Manager Don and Pit Man discovered a mistake made by Stokes Automotive. They Repaired it in 10 minutes free of charge by tapping a new drain plug in my oil pan, i got a price from Stokes to compare, 3 days and 500$. This express sets the standard.

Ha
Review №57

Fast oil change, I even had to come pick up the car slightly after their closing time. Extremely fast and friendly experience.

Ki
Review №58

Very thorough and nice. Took very good care of my car.

Er
Review №59

Ive taken my vehicles to Express for many years and have always been pleased with the service and customer focused attention. I will remain a loyal patron

Je
Review №60

Great quality service. They get you in & out as their signage says as well as far as I have seen from my experiences dont try & get you to purchase a whole bunch of non needed B.S. Trey was very helpful as well as Charlie. My recommendation.....DONT GO ANYWHERE ELSE!

Re
Review №61

The guys at Express Oil Change in Chelsea are top notch. They explain issues in detail and are very patient with any questions I have. I will definitely be going back for their Grade A customer service!

Be
Review №62

Fast and friendly service. I will definitely use this place in the future for all my oil and tire needs.

Am
Review №63

Great service

Ma
Review №64

Best service! They are so fast! I like coming here for my oil change.

Ke
Review №65

Go and see George and he will take great care of you!

Am
Review №66

I had never used an Express service center before. I went in for an alignment. The staff was very helpful and friendly. Service was fast...about 30 minutes.

Tr
Review №67

I came in to get my old changed but my AC blower also went out not only did they fix it but they got me in and out quick is lightning with quality service I’ll continue to go back to them for on my car needs

ja
Review №68

Fast and timely work done fair prices. I would recommend this place to all my friends and family

DA
Review №69

Fast service

Ab
Review №70

Really fast, friendly, and professional. My only hesitation about going back is that its $30 more than getting my oil changed elsewhere such as Walmart. But it might be worth it since it only takes about 15 minutes here versus an hour (at least!) at other places.

Sh
Review №71

I thought the service was amazing and the staff was extremely friendly and professional. I always come here for all my jeeps needs.

Ca
Review №72

Attention to detail, friendly and courteous mechanics, and efficient work!

Pe
Review №73

Best customer service around. Prices were reasonable and they didn’t try to sell me anything I didn’t need.

Ka
Review №74

Professional. Quick. Reasonable pricing.

R
Review №75

This is where I take all my vehicles. Fast and fair!

Da
Review №76

Jack and his team here are top notch. They have often said nah, you dont need that or you can wait a few weeks on that maintenance. They always save me money and they stand behind their work.

Ch
Review №77

Great location with friendly staff. Get you in and out quickly with excellent customer service!

Ti
Review №78

Exceptional work and service! Jonathan and the rest of the staff were very courteous and did a wonderful job!

Ca
Review №79

They were very fast, friendly and thorough!

Br
Review №80

280 group is best in area. Knowledgeable, friendly and wont recommend anything more than needed.

al
Review №81

FAVORITE location by far!!!! The manager Trey is always so helpful and patient with me while he answers my questions!! Super fast and friendly service!!

de
Review №82

Its a good place to get your oil changed and your tires rotated

ma
Review №83

The day after I purchased a used Audi A3 for my daughter I took it in for a oil change and tire rotate and balance. I was the first customer there when they opened. After leaving I got less than a few blocks when smoke began pouring out of the hood and maintenance alarms began going off. I turned around and pulled it back in at EOC and opened the hood. I immediately saw that the oil cap was not on and that there was oil everywhere. I approached the hood tech responsible and he completely blew me off. At this point I got truly pissed off and went to find a manager. The assistant manager handled things professionally, cleaning up the engine and topping off the oil and riding with me to make sure that there were no issues and gave me a card for a free oil change. However, when I suggested the tech be retrained, he said these things happen, especially in busy shops like theirs. I pointed out that I was the first customer of the day and that the same tech had not put a sticker on the next car after me also making the customer return to the shop.Yesterday, a couple of months after the initial visit, I checked my daughters mileage and realised the same tech had put the wrong mileage on the sticker so I took the car back for the free oil change. When I arrived at 4:30 a tech told to wait for a manager. I noticed that the general manager and several other employees were watching football. I waited several minutes until the tech came back and told me they didnt have a oil filter for my car and that part shops nearby were not delivering today. As he said this a Napa delivery car pulled up. I asked for the manager and the same ASM from the previous visit told me the same thing but, to come back Monday after the stock order came in...The gist of this lengthy post is that you should avoid this poorly run store. I work in the automotive industry and most Express Oil Changes that I deal with are well run but, this is not one of them.

kf
Review №84

I am new to the area and was very pleased with my first visit to your shop. I plan to have both of my vehicles serviced there in the future.

Sh
Review №85

Still like to be a little too pushy with the upsales and you can forget the 10 minute oil change on the sign but at least you dont have to get greasy.

Ja
Review №86

My mother, sister, and I went to the Birmingham Hwy 280 Express Oil Change location this past Saturday (3/31/18) after leaving the funeral services for a loved one. We were headed back to Atlanta, GA, and our car was having issues with the front drivers side seat that made it nearly impossible to drive. We went to the AutoZone (not far from where EOC/ 280s location), and the employees there wouldnt as much as come out to hear our issue. As a last resort, we went to your facility and was met by Darrious, an associate who was working the garage, and had 2 customers in front of us. I talked to Darrious about the issue that wer were having, and he graciously helped us as much as he could. Unfortunately, we were not able to get the issue fixed, but it was the customer service that he bestowed upon us that is still with my mother, my sister, and myself today. Saturday was an emotional day for my family, Darrius had no idea that was the case. He showed wonderful customer service (which he probably thought nothing of), and it meant alot to us. I wanted to leave a review to tell you THANK YOU for instilling a culture of hospitality into your employees. Darrious is a remarkable representation of what your company should stand for, and we are appreciative that we were able to work with him Saturday afternoon.

87
Review №87

Hidden gem serviceMad at myself for not coming here five years ago.

Ji
Review №88

Very nice and helpful people. Very honest on repair estimates.

dy
Review №89

Great service all around. Great encounters of the employees

Br
Review №90

Received awesome service and they were SO nice. Thanks again!!!!

st
Review №91

Didnt have correct oil filter in stock

Sa
Review №92

Excellent service, helpful staff that respects time

Ca
Review №93

Everyone I encountered on my visit here was very helpful and nice! I will always go here for my car needs!

J
Review №94

Ruined my axel. Had to return numurous times to correct mistakes. They lie about the mistakes. Regional manager ineherits lies as his own. Worst technicians Ive encountered in 20 yrs of owning a car. I believe the transgressions of this location are a reflection of the company as a whole.

Ja
Review №95

Went there a dew days ago to get my altinator fixed. took 2 1/2hrs. had a faulty altinator ( not there fault ) fixdd it for free. thank you

Dr
Review №96

Some of the best working techs I’ve seen! I was in and out and still had time to get lunch before my lunch break was over!

Ia
Review №97

Just your average oil change. Nothing wrong, but nothing special.

Br
Review №98

Great service, fast and friendly, never leave your car.

Ma
Review №99

Did not reset my oil reminder and put the wrong air pressure in all 4 tires. Can you say remedial classes are needed

Ni
Review №100

Pretty much the best customer care in the world. Above and beyond!

Information
3 Photos
100 Comments
4.5 Rating
  • Address:5315 US-280, Birmingham, AL 35242, United States
  • Site:https://www.expressoil.com/stores/birmingham/al/0119/?utm_source=google&utm_medium=organic&utm_campaign=local_website&utm_content=0119
  • Phone:+1 205-408-9228
Categories
  • Auto repair shop
  • Brake shop
  • Car service
  • Mechanic
  • Oil change service
  • Tire shop
  • Wheel alignment service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Health & safety
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Similar organizations