Jim Burke Subaru
1301 5th Ave N, Birmingham, AL 35203, United States
Review №1

Had a very quick and easy 18,000 mile service at Jim Burke. My service advisor Jordan Cook was excellent! He kept me informed about progress of the service, and also found some hard to find touch up paint. All done in about an hour!

Review №2

Amazing, friendly, speedy service. Received a warm welcome and these guys are thorough and quick. Couldn’t ask for higher quality service. I worked with Eddie and he takes excellent care of his customers with a positive attitude and provides honest feedback that you can trust. Will be back.

Review №3

Great service in every aspect. Sales and follow up. First trip to the service department was quick and easy.

Review №4

I have nothing but praises for Jim Burke Subaru Service Department. We recently purchased a used Subaru and brought it in to have it checked out. AJ is a jewel to this department. He went above and beyond to check it out, went over in detail the things that needed attention, and was all around so great to work with. We have taken our Hyundai Santa Fe to be serviced here in the past as well and had great experiences then too. You can tell the employees at the Jim Burke Hyundai/Subaru service center enjoy their job! Highly recommend this service center!

Review №5

Very quick service for an airbag recall on old subaru impreza. Great customer service and turn around time.

Review №6

Wonderful experience in buying new tires, maintenance, and a recall fixed. I love Jim Burke Subaru!!!

Review №7

Brian Christopher is great. It made making the appointment easy. I was greeted and given to option to wait or get a ride. I waited for my car in the waiting area which was very comfortable. When my service was complete, Brian explain everything to me and asked if I had any questions.

Review №8

The Subaru Ascent I bought a couple of years ago for roughly $40k has 27k miles on it. Go to get its free oil change and the tech tells me I need new tires. Says that new cars are only getting about 18-30k on first set of tires. Says if I dont buy the tires, the oil change wont be free.The tires are close to the wear indicator, but not quite there yet. I ask him how many miles to expect on replacement tires? 50k.So why didnt Burke/Subaru sell the car with those tires on it? Rhetorical question. Just another scam, like the $600 fuel system service they said Id need at 30,000 miles. Wont be going back to Burke for anything, not for service or repairs or when its time replace this car.

Review №9

The air pressure is low in a tire warning light came on on my dashboard mid-afternoon while I was running errands today. I called the service department to tell them I was on my way. There was a nail in one of my tires. They also discovered that my front brake pads needed to be replaced. They took care of these two issues, and I was home before 6 PM. I appreciated the clean restroom and a comfortable place to wait until my car was ready. This service department treats me like family. They do what needs to be done to insure that I will stay safe on the road.

Review №10

Highly recommended. Professional demeanor no customer service throughout. Fair pricing for my oil change and tire rotation.

Review №11

AJ my service tech should receive 5 stars! He was excellent and helpful and patiently answered everyone of my questions. The drop off and pick up was quick and easy. My only complaint would be the prices of the services were higher than other Subaru dealers from other areas, out of state. Car drives great.

Review №12

If you are looking to buy a new or used vehicle look no further. Hands down the best car buying experience I have ever had. This purchase was my second with them and it was great. They bend over backwards to meet your needs ! Excellent service department as well:

Review №13

We had engine lights come on while traveling. We stop at O Reilly and they really were helpless. Next we went to precision auto. Tommy was great they were not able to identify the codes so he sent us to Subaru You guys got us right in and replaced the faulty parts and hit us back on our way in about an hour! Fantastic service.

Review №14

I brought my 2020 outback touring XT in for routine oil change and mentioned the brakes had a small vibration in it. Jordan Cook, my service representative, performed my routine maintenance and tried to service my rotors but had to end up replacing them. Everything was covered under warranty and done fast and in a very professional manner. Jordan is the best.

Review №15

The shop itself was clean and appeared organized. I was there at 7a when they opened and there was a line of cars waiting to get in. The service advisors came out to the cars to check them in rather than waiting for the cars to advance, which I thought was good.I requested a 4 wheel alignment, and they had the work completed and called me about 2.5 hours later. (No appointment made)I was a bit bothered by the fact the service advisor was trying to do multiple things at once instead of taking a minute to make sure I didn’t have any questions (which I did, and it was eventually answered). Seems like the checkout process could be less chaotic, but I don’t know if it wasn’t just very busy that day.

Review №16

Great service, excellent product knowledge and super friendly staff. Thank you for an awesome experience

Review №17

The sales guy Skip was so helpful in helping me and my husband buy our 1st car together. The process was so smooth and if we ever needed another Subaru I would definitely go back to Jim Burke’s Subaru Dealership.

Review №18

Jim Burke Subaru- truly the nicest and most professional team. A concierge car-buying experience! Ask for Skip!

Review №19

The service department always takes good care of my 2016 Crosstrek and they always give me a heads up on future service: as in - will need brake pads at next oil change, etc.. Scheduling service is easy on the website. Glad I found this place when I moved here.😊

Review №20

My Crosstrek was serviced in an hour and left clean! Staff were courteous and worked me in among appointments. Very happy!

Review №21

Really great service & treated thoughtfully and with respect, not always the experience I’ve had as a woman with car dealerships in Birmingham.

Review №22

While traveling home from New Jersey to Texas we hit something in the road causing our tire to blow.We called and spoke with Eddie in service who said he would take care of us. Once we arrived he came straight out, got the car to the back and us on the road within an hour!

Review №23

Fast, efficient, professional service! Didnt have an appointment and they took me right away!

Review №24

The whole buying experience was great. Did everything over the phone and dealer was fantastic through the whole process. Car was ready when I arrived. Signed and left quickly. Would highly recommend Jim Burke Subaru to everyone!

Review №25

Seamless process with fast service. I will definitely visit again when I need work done.

Review №26

Jordan always makes sure my vehicle is taken care of. He is very knowledgeable and never tries to upsell.

Review №27

Every one at this establishment is highly professional and very easy to talk to. Lee helped me get the perfect crosstrek and I couldnt be happier. I highly recommend this dealer. Theyre very attentive, patient, and knowledgeable.

Review №28

My fiancé were in the market for a new car and we called 6 different dealerships to try and buy a Forester. James Claborn was able to secure a brand new Forester the day we went to the dealership when none of the other Subaru dealerships in Alabama and Georgia could. Thank you for the help and I would definitely recommend buying a car from Jim Burke Subaru

Review №29

Always courteous. Professional. The best! Especially AJ!

Review №30

First time to visit service Dept. Outstanding service!!! Friendly, helpful, knowledgeable reps! Will definitely continue to use this Dept !!

Review №31

Jim Burke Subaru has always treated me (and my Hyundai and 3 Subarus over the years) great. Jordan and Eddie, in the service department, are terrific!

Review №32

Fast in and out with great service which is really seen these days.

Review №33

Great people! I will be coming back for more services in the future.

Review №34

Came in for an oil change. Was greeted promptly, and service was performed quickly. Thanks

Review №35

This was probably the best car-buying experience I’ve had to date. Usually, salesmen are pushy to rude. James Claborn was awesome, polite, very unintrusive, informative. We bought the car on 05-18, still waiting on its arrival - due tomorrow. I can’t wait.

Review №36

The service department is always accommodating, thorough and meticulous in providing service to our Subarus.

Review №37

They were very helpful and did a wonderful job and communicated great with me!!!!

Review №38

AJ was awesome! Everyone was so helpful and efficient and AJ kept in touch with me so that I knew what was happening with my Subaru! Great facility. Clean and friendly and professional!

Review №39

James Claborn helped me with my purchase. He was knowledgable and accommodating, and made the overall process very easy. I was very pleased with the entire experience.

Review №40

I had my 60,000 miles service at Burke. Jordan was my service agent and he did a fantastic job.

Review №41

I actually had the absolute worst experience at this Birmingham location that I’ve had in any car dealership I’ve ever set foot in (And I’ve been in over 20 in the last 3 weeks and one of them actually sold me a car infested with roaches..) I’d go back to that dealership 1,000,000 times before ever setting foot in this one again.I have a terrible situation that I’m going through with having to find a car quickly while still having some very vital concerns when it comes to financing and instead of supporting/educating me on the way that financing works with subarus bank vs. the one I originally banked with, the GM at this location was EXTREMELY rude, chauvinistic, and unnecessarily aggressive in his attempt to get me to finance through Subaru. I had very obvious concerns and he made me feel as small as he could possibly make me feel even though I reallllly wanted the car they were selling. If he would have shown even the smallest amount of decency and empathy, I may have been more warmed to the idea of using you guys to finance but again, he made me feel like I was an idiot for having the concerns that I had. Told me that I was “obviously paranoid”. I am a woman who has no family in this state and has had no good experiences with car dealerships to this point and he had the nerve to say that I was paranoid? I will NEVER buy from this location nor will I ever recommend anyone shop there either. It’s apparent that that man will only show respect to people who have thousands of dollars to throw at him for a car up front.

Review №42

Salesman James Claborn atJim Burke Subaru goes above and beyond customer care. Along with his great support team, our purchase of a used Crosstrek was a well informed, smooth, and stress free process. We are very pleased with our experience and the service provided by James and his team.

Review №43

Friendly. Great product, inventory not great, but there is enough to get the job done.

Review №44

If I could leave if I could leave fewer stars I would. I was caught in Birmingham from out of state with a big problem with my 2021 Forrester. Eddie in the service department was rude condescending and dismissive of my concerns. I emailed the general manager and have never heard anything back from him. this tells me everything I need to know about this dealership.

Review №45

My father, a loyal jim burke customer, 4 new subarus. My dad is now 85 and not mentally stable, went in yesterday to trade cars. My brother and I both called and spoke with a manager and explained our fathers eratic behavior. They did not ask either one of us to come to the dealership to help explain further his condition. Instead they hurriedly finished the paperwork process. When asked about a cooling off period. They stated that there is not one. So if you are elderly or have elderly parents, avoid this greed stricken dealership. I will be filing a complaint with subaru also. I am a 4 time subaru owner.

Review №46

The sales staff at Jim Burke Subaru was fabulous. No pressure or “old school” car sales tactics. There were a pleasure to work with.

Review №47

Took a lot longer than expected. One and a half hour wait with an appointment for an oil change!

Review №48

Love the service staff. Was disappointed this time that the dirty work matt and all the service tags were left in the car.

Review №49

I had a very long wait. I should have requested a ride.

Review №50

Great service, I will be back for all my services.

Review №51

Was told I was approved for loan— put down majority of price for down payment and left with car (thinking I now owned it) Found out weeks later not only was the deal not finalized before me leaving but now they were having trouble getting the loan approved. By this time they had already cashed my check (shady and wrong) and asked me to have my employer lie to the bank to get me approved. Hours of my time wasted only to return the car. They also wanted to charge me 50 cents per mile now on the car since me leaving with it. Not only did I have time wasted I also had money spent on insurance and tag (not cheap) left for me to eat. I wouldn’t have left with the car had I known any of this especially not drive it for three weeks and travel. Please save yourself the frustration and take your business elsewhere. These guys are SKETCHY *would give zero stars if that was an option...

Review №52

Absolutely the best car buying experience I have ever had. We had very specific requirements in our new car and the manager assisted us in locating and moving the vehicle to this location. The staff was friendly and worked diligently to get us in our car!

Review №53

Stole my reusable air filter

Review №54

Honest and efficient work.

Review №55

This week I had an appointment with a staff member at Jim Burke Subaru to help me learn the many details of my Subaru Outback. I must tell you, I was so pleased to know that this is one of the services offered by Jim Burke Subaru. I scheduled a day and time to meet with Cherita....she showed me and explained all the many features that are included in my Subaru Outback. Cherita also answered all my many questions. She has a great personality and she is very knowledgeable. I was in and out in 30-45 minutes. Thank you Cherita and Jim Burke Subaru.

Review №56

Got a great deal on a 2020 Outback and Lee was super helpful. He knew I was coming from out of town so we did most of the requirements online and it took less than an hour once I arrived to purchase. Would highly recommend!

Review №57

Skip at Subaru Birmingham was very rude and made our experience unpleasant. We were very serious about buying a Subaru the day we went in, but became uninterested in buying from Jim Burke Subaru after our experience.

Review №58

Fast and courteous service.

Review №59

Friendly quick service!

Review №60

I could not be more pleased with the deal I got and the salesman, Lee, at Jim Burke Subaru

Review №61

My service manager was enthusiastic, professional, knowledgeable, and thorough. After the recall item was fixed (very quickly), a different problem was detected for which work was recommended. With my OK, that problem was quickly repaired. I have nothing but good things to say about the Subaru team. It’s worth a trip from Tuscaloosa for such efficiency and quality! Many thanks!

Review №62

It was great 😀

Review №63

5 stars for Eddie in the service department!

Review №64

Lee Copeland is an outstanding sales consultant at Jim Burke Subaru in Birmingham. He was able to find the Subaru Outback that I wanted at a good price. I highly recommend him!

Review №65

I wished to purchase a Subaru Forester with a specific color and features. A friend recommended Sam and Skip at Jim Burke Automotive in downtown Birmigham. They were astute enough to locate one in transit to the U.S. and swap out with a Georgia dealership . I had done my pricing research online and knew exactly what the car should sale for. There offer was within $30 of what I had calculated! The Forrester drives great. Love it.

Review №66

Very nice people. Very accommodating people. Very reasonable price. Had not bought a new vehicle in 14 years. Had no idea it could be such a pleasant experience.

Review №67

Best experience in my life buying a car. The GM Mike Jacks was completely up front and honest with me. There was no back and forth double speak like you get from a lot of car salesmen. I checked the prices at another Subaru dealer and Jim Burke gave me exactly what I wanted on my 2019 Subaru Outback. I would highly recommend buying from Jim Burke, especially with Mike Jacks now as the General Manager. Ive bought 5 vehicles from Jim Burke in the last 12 years and will be a customer for life.

Review №68

Excellent experience, will use again!! Went in to get a recalled airbag replaced, estimated time from Subaru was 3-4 hours. Tacked on an oil change and tire rotation, but they got me out in 2.5 hours! Eddie was extremely helpful in recommending maintenance, informative but never pushy. Waiting area was great, too. Great place

Review №69

Fabulous experience dealing with Mike Robbins and Lee Copeland. Both people show great character and customer service. It takes a certain person to sell a Subaru, these two definitely live up to the brand. Im very fortunate to call Jim Burke Subaru my home dealer and look forward to my 2nd Subaru as soon as the wife picks one out. Thanks for welcoming me to the Family.

Review №70

Great Experience! I would recommend Jim Burke Subaru to anyone I know looking for a Subaru. The staff were very friendly and did everything they could to make it a quick and positive experience.

Review №71

Found everyone extremely nice and courteous. Since mine was a 60,000 mile check up I expected price to be higher than normal. But I feel it was quite a bit more than it should have been. All in all it was good.

Review №72

Regina was the first one to greet us, she was absolutely great. Patient, knowledgeable, caring and friendly. We met several people throughout the visit, including other salespeople and the finance guys. Everyone was super friendly and they were all very helpful. We will be back to see these great people for our next Subaru!

Review №73

Our leasing a Subaru Legacy from Jim Burke exemplified the fine quality of the vehicle. Sam Stewart knows his stuff. He kindly nurtured our understanding of the car, all the while explaining the company’s services and his personal attention during our lease. Sales Manager Skip assisted us as well, completing computerized forms in short order, not to mention downloading my phone contacts in a snap. Our experience at Jim Burke exceeded our expectations.

Review №74

Excellent, friendly service. Took my Subaru Outback in for a trailer hitch installation, they did the job faster than they quoted me. Trailer hitch looks so good! Their waiting rooms are AWESOME TOO. Free coffee, water, and popcorn. Love this place!

Review №75

I LOVE the service department here. The staff is incredibly friendly and very knowledgeable. The best part though is that they are honest. They only perform the services they feel are necessary, and they will never take advantage of you. They truly care for your safety. I will be a customer for a very very long time!

Review №76

My mother, a senior, has taken her car here for years. It has been mostly good service, until the past year. They have preformed work that did not need to be done and did not correct problems that she needed to have fixed. It has left her compromised with a car that does not work. I am disappointed to think that they would take advantage of the senior population, who might not be inclined to defend themselves in the face of bad service.

Review №77

Jim Burke Subaru provide the best customer services. I have always had a good experience with them. The shuttle service was particularly helpful, I was able to get a ride to and from a different location as my car was being serviced and didn’t have to waste my day waiting on my car. I would highly recommend Jim Burke.

Review №78

Was there at 7am to leave my car for 42,000mi service, oil change and tire rotation.Got a call at 9:15 and it was ready.Convenient to leave with them since they have drivers drop you off at work, as well as pick you back up and take you back tothe dealership.I’m not so sure about their tire prices though. Might have to buy outside of Subaru. I’m definitely going to check at reputable tire dealerships at pricing.

Review №79

The service advisor Eddy was courteous, very knowledgeable about my vehicle and its service requirements.Everyone at Jim Burkes Subaru are attentive to their customers needs regarding their vehicles. The cashier,Roger, was also very professional and informative regarding the billing on my invoice. A pleasurable experience with no hassels. Will definitely be a returning customer for all my vehicles service needs.

Review №80

I took my car in to get a new timing belt, assuming that they would replace the water pump (this has been a safe assumption on my part for over 20 years), but to my surprise they did not replace the water pump. They did not even ask before they had the car put back together. Now, just 18 months later I need a water pump. I think they just want people to have to come back to them twice for what should have been one repair. Twice the labor means twice the money for them, as they dont necessarily make money off of the parts. Im extremely frustrated with the Jim Burke Subaru service department and will never go there again. Ever. I suggest you all do the same. At least they were rude and tried to make me out as unreasonable for assuming the water pump would be replaced with the timing belt. Seriously...never go hereUPDATE-- This did, in fact, come up at the time I received the call that my car was ready, as well as at the time I picked up my vehicle. None of your people seemed to recognize that the water pump should have been replaced. This is when I decided to never again bring my car to your service center. Instead, I drive 2:30 away and have work done in Columbus, GA. My new shop was horrified that your shop didnt replace the water pump. All of my statements are accurate, fair, and very much valid.

Review №81

Very helpful staff. Went and looked at a car on Saturday and drove it off the lot that Friday. Could have gotten it on Tuesday, Friday was my only off day. Sam S. Was my salesperson and he was very knowledgeable, especially with this being my first brand new car.

Review №82

Jim Burke Subaru in Birmingham Alabama takes a client centered team approach to selling their exceptional vehicles. Each member of the team is totally professional, courteous and not at all pushy. Stan Dickenson, the salesman with whom I worked, could not have been more accommodating. He was totally focused on exactly what I was looking for, and he found it! Clearly he would have only been satisfied if I was satisfied, and that definitely occurred! I would recommend him without any hesitation to any and all of my friends and associates. He was supported by extremely knowledgeable courteous and patient team members Skip and Wallace-both of whom helped in meaningful ways which I very much appreciate. To sum up, I was absolutely satisfied and extremely impressed with the service I received as well as the product.

Review №83

I bought my first Subaru after driving a Beetle for the past 16 years. Never impressed with VW service, I expected the same at Subaru!!! Much to my delight, it was quite different! Everyone there was so friendly and listen to me about my car. They even had a precious young lady as a greeter. She was friendly and truly helpful. I wanted to walk over to the showroom from the service area and really wasnt sure which way to go. Shawna, the greeter, walked me all the way over. When I came back to the waiting room, she wanted to know if she can get me anything to drink or did I need anything or did I need to know where the restroom was. I was truly impressed, to say the least, with my first service visit to Subaru. Not only do I love my Subaru Forester, I love Jim Burke Subaru service and everything about it! Thank you!

Review №84

Friendly, attentive service! Cherie is fabulous to work with. When they brag about their service department, thats something! Very happy with the experience and the car!

Review №85

Lee Copeland helped me out, walked me through the process, was available for phone calls many times, and made me comfortable for my first purchase of a new vehicle. Beyond that, they worked to get me the car of my dreams at a better price than I ever guessed I’d get. Huge thanks to Lee and Mr. Jacks!

Review №86

Most times I will have Eddy, and he does a fantastic job. However, this past experience was not great. I had Brian handle my service this time around. My father did some research and found that anything between $100-$199 of service (according to the Jim Burke website) could receive a $15 discount. Brian did not give me said discount despite me bringing it to his attention and my father emailing him the information. Brian then told me he never received said email. I am giving it two stars because Eddy alone allows it to have more than one. In my past experiences with Eddy, he has always found a way to give me or my father a discount for our services. We are happy Subaru owners and have been for 6 years. I hope that this is just a one time fluke of an experience.

Review №87

Very quick and well under the estimated time given for my 12K checkup maintenance. So kind there- plenty of coffee and entertainment while I waited. They insisted on giving me a complimentary lift if I needed to be anywhere. Awesome service as always.

Review №88

Just bought a new 2015 Subaru Outback! Was very pleased with the service here! Robert was my car salesman and he was wonderful! Very kind man and not pushy. Felt like we were treated like real people and that he was interested in what was best for us! Highly recommend :) They also were about to close when we bought our car so they got us all set up for the next week with a car to drive while ours got detailed and filled up! Quick service and a very caring group of people! Thank you Jim Burke Subaru!

Review №89

James was great! The process was easy and enjoyable! I highly recommend working with James!

Review №90

Very nice staff, easy to work with. Regina was my sales rep, she was a very nice person who went above and beyond to help me get the vehicle for meo. Everyone I worked with at the dealership was extremely polite. Mike helped with financing, and Brooke helped with the final paperwork. Everyone was polite and worked hard and knew what they were doing.

Review №91

Mark and his staff are so nice and great to work with. Excellent auto body repair and in a seamless, timely manner. Hopefully we won’t need auto body work again, but if we did, we will certainly go here.

Review №92

Everything I wanted in a car buying experience. Lee and Skip listened to what I was looking for and did not waste my time. All our dealing were open, clear and fair. And the free oil changes/wiper blades for life is pretty awesome! If you’re in the market, no better place!

Review №93

Our Sales Lady Cherie was a dream to work with. She is very professional and very polite. Her knowledge of the vehicle was suburb. I would recommend my friends to see Cherie and I would love to work with her again in the future.

Review №94

I had a really great experience over at Jim Burke Suburu. I delve with Lee and he was very knowledgeable of the product and really helped me throughout the process. I never once felt pushed or pressured into anything I didn’t want or wasn’t interested in. I highly recommend dealing with them!

Review №95

Eddie is the best! He is so helpful when I am unsure about things going on with my car. He never pressures me into something I cant do right then. They seem to actually care about the longevity of my car and my safety.

Review №96

We really like our new 2019 Subaru Forester, and most of our experiences with this dealer were good. They did promise a cargo net as part of the deal and have failed to deliver it despite a visit, numerous calls and emails - that’s why I can’t give them more stars. Just don’t trust everything they tell you. UPDATE: We received our cargo net in the mail three days after I posted this review.

Review №97

Cherie is the best! She is extremely knowledgeable with Subaru’s. She made us feel comfortable every step of the way. I would highly recommend her to anyone purchasing a new or preowned vehicle!

Review №98

Great team all around. Anthony Harris was great in describing the different types of cars and features. The paperwork was super easy. They even had someone who took the time to show us how to sync our phones and play with all of the toys. I am very well pleased and totally recommend this location!

Review №99

Had to get the recalled airbags replaced and these guys were great and very accommodating. I couldn’t pick up the car as soon as it was done and they let me leave it there with them through the week until I could. Super easy, in and out very quick on drop off and pickup and customer service was awesome.

Review №100

Good experience buying a used car. Doug and Melvin were helpful & friendly. One star removed 1) b/c we were told the advertised price was for customers who are financing; paying outright would cost more; and 2) for excessive calls & texts (initially), where it was unclear whom we’d be dealing with. Overall, we’re pleased with the car & the people, though.

0 Photos
4.6 Rating
  • Address:1301 5th Ave N, Birmingham, AL 35203, United States
  • Site:https://www.jimburkesubaru.com/
  • Phone:+1 205-509-4068
  • Auto parts store
  • Subaru dealer
  • Auto repair shop
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Oil change service
  • Tire shop
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
  • Oil change:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations