Ive been meaning to write a review for quite a while as a result of my great service from Rodney Cooper. I handle getting my brothers charger, and my sister in laws Challenger service at Jim Burke, and have had Rodney to handle our serve needs now for about two years now. I do automotive services myself, and i am very hard to please! Rodney has been very instrumental in helping, and offering great service and exceptional prices on my brothers, and sister in laws cars! Keep up the good work Rodney!!

I was able to walk in for oil change and tire rotation instead of having to wait for an appointment. While waiting I was informed on the need to replace 2 filters and was shown the filters that needed to be replaced before doing it on their own and having a surprise charge. On top of that I waited a very short time for the car service.

I’ve been coming to this business since 2019. I’ve never really had a great experience but after my most recent experience, I refuse to go back. As a travel nurse who is always on the road, my main priority is to have a car in good condition which is why I bought a brand new car in 2019. I recently came on a Saturday for an high mileage oil change and to check my tires since my tire pressure light was on. Normally, I am waiting HOURS for my vehicle for an oil change, with all these different things that need to be fixed on the vehicle. On Saturday, I checked my vehicle in and it was ready in about 45 mins. I felt that it was very strange that my vehicle came out so quick so I questioned it. The maintenance guy who checked me in was very rude about me questioning my car. I asked him to bring out the technician that performed my oil changed and checked my tires, and he was also very rude about being questioned. The paper mentioned that my “fog lights were out” but no one replaced them? It seems as if they literally just took cars back and pushed them back out even quicker. I refuse to go back to this dealership for a car or for any car maintenance. Jim Burke has definitely lost a customer and I’ll make sure to tell other fellow nurses and doctors to not be a client there.

Abby was very helpful and very friendly. She was also very thorough and knowledgeable

Quoted price of $298 to replace oil pressure switch.Received call after work done that the quote was incorrect. It should have been over $700.00.Replacement part at Auto zone cost $49.00. At Jim Burke its $190.00. $500 in labor for a 2 hour job. I dont think so. They honored the first quote. I dont like the fact that they tried to get a extra $400. Makes me wonder if this happens a lot to other customers.

Highly disappointed have to leave my car there for two weeks and the problem still happen again. They drove my car 50 miles and my gas tank was on half tank. My car had a little crack on my windshield and when I got my car returned to me the crack spread from the bottom until the top and my car. I ask did they see the crack and never got answer. Every time I go for maintenance I receive a run around about my car. They claimed my car needed $700 and plus work about every time I when for a oil change. It use to be a respectable company I don’t know if it’s the change of staff or management. But i would rather stay away from them and another car dealership.

Very courteous and friendly staff they make the buying experience enjoyable and easy

I had a wonderful experience at Jim Burke. I came in wanting a certain car and left with something completely different and even better. I ended up with a brand new car that was affordable for me. Chris Vela was awesome and made sure I got what I wanted. All of the staff were super friendly and made me feel welcome. I would recommend this place to anyone.

Thanks Aubrey Whitt for making my second Burke experience less painful than my visit a year and a half ago. I appreciate your efforts towards getting me out of my previous vehicle. It NEVER functioned as it should have and Cam never tried to get me out of the vehicle and the service department always said that it was fine when I know it has an electrical problem. I will definitely come and see you when it is time to get another new vehicle. I will NEVER purchase another used vehicle from the used lot.

I was trying to get back home to Oklahoma, from a family reunion in Georgia. I began having engine problems just east of Birmingham. When I got to Birmingham I ask a police officer for directions to the nearest Jeep dealership and he told me how to get to you. The people at Jim Burke Chrysler Dodge Jeep were very friendly and helpful. They were able to fix my problem and had me back on the road in just a few hours. I would highly recommend them to anyone needing service.

Morris is as nice as he can be. However, nothing on my car was fixed. My car was there for 6 days. I was allegedly called once on the first day within hour or so to tell me what my issues were. Allegedly the same day I dropped it off which makes me further wonder how much was it actually looked at. Further the passenger door issue was whether it would lock or unlock electronically. It was returned to me with that issue “fixed”. However all anyone did was manually unlock it. It still doesn’t electronically lock or unlock. However I took to my normal mechanic who fixed the actuator in about an hour. My car or business will never return to your dealership. And I gave 2 stars only because Morris was a nice guy.

Court the service rep was very nice and professional but I was charged to remove my remote start and it WAS NOT the problem. I live 500 miles away and had to return to Birmingham to get the car after they told me it was repaired and I have only made it 259 miles and it is doing the same thing. CAR WAS NOT REPAIRED!!!!

I love Nicky ❤️ she was so nice and talked me through everything I been having this issue with my car for a year almost no mechanic could figure it out I took it here and my car runs brand new 😍😍thank you everyone

Morris does an excellent job of taking care of my vehicle. He goes above and beyond to make sure I am completely satisfied before I leave. Thanks Jim Burke for having such caring individuals to ensure your customers are happy!

We love coming in to get service here! The staff is great.

I always have great service here! They provide me a ride to work when i drop my car off and they provide a ride for me to pick up. No complaints what so ever!

Pulled into their service lane at almost 5pm with a big hole in the right front and a leaking left front. A little after 6 I was on my way home. That... is service! Thank you so much for getting me in and out quickly. We will be back👍

The Service at Jim Burke Chrysler Dodge (Yvonne Coleman) was very personal and delightful for the second time. I will recommend and continue to used them in my future car shopping needs.

Excellent top notch service! Everyone was kind, presented themselves, and seemed genuinely happy to be there. Brandon Montgomery is a character and a passionate salesmen. Mr. Billy added in with his years of wisdom and knowledge to help make for an extremely smooth process. We did nothing but laugh, which made al for an easy experience. Thank you to everyone involved! I love my brand new 2021 Dodge Challenger Skat!!

Morris Caffee at Jim Burke is always very professional and nice. I will definitely be back.

Very friendly, professional salesmanship, I would recommend this dealership to friends and family.

Great service from start to finish. Appt was made online with ease. The service advisor, Morris, promptly took my vehicle back when I arrived and arranged a complimentary Lyft to return me to work. I received a confirmation email and call when the service was complete. Morris had me in and out within minutes. I plan to return for my future service appts. Thank you!

This is my 2nd car purchased and I have had the best experience each time. Everyone was so helpful and reccomend anyone looking for a vehicle to please go see this amazing staff

Fast service and friendly people! I truly enjoy the experience

I always have a great experience getting my car serviced. Thanks Morris.

Went into the dealership on wrong date. They worked me in and took care of my needs within one hour. I am very pleased with my service and Mr. Ware.

Excellent customer service, fast service, helpful service, pleasant atmosphere, and everyone I encountered had a great attitude 👍

They treated me with kindness and respect; not stopping until they found the right car for me. I hope to do business with them again.

Jim Burke MOPAR Service Center sets the standard for Motor Vehicle Service in the Birmingham area. The are professional and accommodating. Whether Scheduled Maintenance or unexpected issues they do the job and charge a reasonable price. They also use genuine MOPAR parts, which is a must, to keep your ride in top condition.

Courteous , and professional in diagnosing and repairing the issue w’ my T & C van at a fair price.

All of the staff were awesome, but big thanks to Cortney Ware he was very friendly and helpful..I was able to get in and out in such a timely manner.

She was very nice and helpful. It took a bit of time to get through the process. I liked the end result, which was to leave the lot with an affordable car note.

The staff was very friendly and efficient. I came in for an oil change. Got me in and out in no time.

Had a good purchase experience of a 2017 RAM pickup back in 2017. I have been taking my pickup truck there for “lifetime” free oil changes and wiper replacements since then. Last trip, Oil change was free but the lifetime wiper replacement had been cancelled, right at the first time I needed them changed. Small thing but not very honest on their part.

Great customer service with a friendly atmosphere, my salesman Jaylen Chapelle was awesome he worked diligently to get me in a vehicle.

They get no stars. They promised things they could not fulfill. 4 hrs of my time was waisted to leave the lot with no vehicle. My score was 603 and photos of the vehicle they tried to sell me is enclosed. They offered this vehicle because i stated i need a full size work truck. Plus the tires were bald

I absolutely appreciate This team of people!!! Please go see them

Very happy with my service today. Every employee that I talked to was very nice and polite.

They are knowledgeable about what they do and they treated me right.

I was very disappointed and dissatisfied with mangement.told me nothing but lies.

I was disappointed in the fact that I was told the replacement keys would be $175.00;; which I was prepared to pay… my bill was $291.00 because of other charges I was not made aware of… I was not offered an estimate beforehand…In that I left the car for recall and key replacement, no courtesy car was offered…Otherwise service was same day and prompt….and the service advisor, Morris was very professional and courteous…

Amazing! The Salesman named Robert Bell is A fantastic person ! Overall I love the car👌

Great cust serv.

Kenya was great to work with, she did everything she could to earn our business.

Great customer service, even at the last minute!

Great service and was very fast

Great experience! Was in and out fast!

Excellent customer service, prompt, and very knowledgeable.

Customer service was great and they made sure I was happy with the car I wanted.

This Car Dealership has the best Customer Service

100% hands down the best car dealership Ive ever dealt with in my life. Our car salesman said we first come up well make sure you guys have something before you leave here that youre happy with not were happy with and he didnt quit until we were and had it as well everyone great everybody treated us like we were one of the family. Id highly recommend anybody with intent of buying and keeping their payment status up to date, dont try to mess these folks over because theyre good people and we dont need that in the buying of cars World were in now because no car lot wants to trust you anymore but these guys they do. Im posting a picture of my mom the new van that the salesman at Jim Burke helped us get at all things possible.

I always receive A1 service when I take my car to Jim Burke.

1st Oil Change staff very knowledgeable and quick. Thank you Nikki see you on next service visit 😊

Great and quick service for my Jeep Wrangler.

Yes great place

Always exceptional service!

Fast, friendly and efficient as always.

How do you say Great Service!!! Ill tell you in three words, Jim Burke Chrysler. The vehicle service department here is the absolute best. Unlike the Chrysler dealerships service departments in Tuscaloosa and Bessemer, they actually give you an appointment time, as opposed to the first come first served policy of the others. Seriously, that type of model may work well at fast food restaurants, but when it comes to getting your vehicle serviced it shouldnt be some sort of race. Also, did I mention Great Service! By that I mean GREAT CUSTOMER SERVICE! The folks in the service department are always courteous and professional and their dedication to their work clearly shows. When you bring your vehicle in they listen carefully to what you need done and then they get into gear. Post service they get with you to let you know precisely what was done, answer any questions that you may have, and to ensure you had a good experience. The way Jim Burke Chryslers service department does business is second to none and they make getting my vehicle serviced a real stress free pleasure.

Good Place to get a Car! They work with people with bad credit too. I wasn’t able to get one but only because of my age and I couldn’t find a co signer. But I worked with Robert and he was VERY Patient with us and explained everything perfectly. I will be going back up there after my birthday if I still need a car then.

Clarence was my salesman and he was great ! I mean from the day I inquired about a car all the way until the very end of the car buying process he was knowledgeable, patient, and encouraging. You know some car salesman push you into getting something you really don’t want or they try to get you to do what’s beneficial for them, but not Clarence. I can truly say he’s a trustworthy, reliable guy so trust me and go to him the next time you need a car.

I always use Jim Burke for auto repair. Today, they got me in and out without an appointment. Thanks to Zack for his assistance.

Informative and friendly service in a timely fashion

I went in not expecting to leave out with anything! Que Chapman and T got me squared away in less than an hour. I was in urgent need of a vehicle and was able to drive off with a 2017 Dodge Journey with 30,000 miles. My children love it and I adore it! Thanks so much Que and T, y’all are the BEST!

Great experience, everyone was friendly and helpful.

Always polite and professional.

If you don’t have major issues with your car don’t come here. They will definitely get the job done but they will rip you off! I needed a new key fob they stated it will be $169 for the key fob and $74 for labor to program it, in all you are paying $234.That is ridiculous! Batteries plus has this same key fob for $115. And customer service? What customer service? They barely even acknowledge you, luckily I’m a straight to the point person and will just ask my question.

A++ service (10)

They was very fast and 👌

I sat for 3 hours just for them to tell me that the light wasnt in stock or the recall part that Ive been waiting almost a year for. I have to wait 2 weeks just to get a diagnostic done. Its just terrible right now.

The best customer service EVER! I was in and out in LESS THAN two hours! Each vehicle II have bought (all three) has come from Jim Burke! All staff goes above and beyond to make the experience memorable, which is why I have always and will always purchase my vehicles from Jim Burke. I no longer live near the dealership, but I will continue to take the drive, proudly passing dozens of other dealerships, to get to THE BEST dealership in the south.*The lifetime oil change and wiper blade replacement are just icing on the cake!

Que Chapman & Tee may be the best in the business. They will make sure you are completely happy when you leave the dealership. Love the hard work and effort they put in for me each time I went there. Thanks so much

Great inventory! Best in Alabama... Buy with confidence. Billy at the Jeep Ram store is very knowledgeable and patient. I never felt pressured to make a purchase.

My experience was pretty good. I have 2 areas of improvement that I recommend:1) . I dropped my Jeep off Saturday morning and it wasnt ready until Tuesday evening. Next time Ill just drop it off on Monday since I dont think anything was done to it before then.2) . It wouldve been very nice to have seen my Jeep washed and at least vacuumed out. Thats the least Id think you could do after spending hundreds of dollars with you. That wouldve been a great first impression when I pick it up and kept me from giving 5 stars.However, Matt was great and have no complaints with the actual service and friendliness.Thanks!Gary

Deangelo was a very energetic salesperson, but not pushy. He worked hard to make the deal fit what I needed. I have already referred a family member to him. The whole staff was very friendly and attentive, and explained everything very well. Also, free oil changes and wiper blades for life! That’s a great perk! Thank you very much! - Lucas Hallman

Kelsey Young is the absolute best! My car buying experience was incredible as he acknowledged my needs and wants! His proficiency is to be acknowledged! I literally had the car I wanted within an hour!! Thanks for being the best salesman ever!

Great service and customer service is friendly!

Was there for a recall on my dodge durango. The guy finished the work then went on lunch without telling me it was done. they also tried to get me to buy a battery, saying mine might be bad. I went and had it checked by advance auto and it is fine.

Friendly and Professional! Thanks

I had a wonderful experience with no pressure or stress. My salesman Billy Kimbrell was amazing. I explain what I needed and he delivered. Tee the manager was the icing on the cake. He made sure we were happy with the financing cost. I will definitely refer them as a great place to buy your next vehicle.

My experience at Jim Burke was great! Clarence Feagin was my sales rep, and he was amazing! I HIGHLY recommend getting a car from here. They will make sure you are taken care of. I am very pleased, and would definitely buy from here again!

The people that work here are truly a blessing and God sent.

My husband and I bought a BEAUTIFUL 2019 Dodge Charger RT Scat Pack. The young man that helped us was very nice but things dragged on for about 3 1/2 hrs. But we agree that they gave us a good deal. For awhile they couldn’t find the extra key and manual that went with the car and my husband was wanting someone to take responsibility to make sure we received them.. Then the man that helped us wind up our deal started getting an attitude with my husband!!Not good! But we love our car and we’ve bought 3 cars from them in the past.

Great friendly fast service

My salesman, Anthony Harris, was top notch. He made me feel welcomed and eased my anxiety about buying a car. Because of him it seemed to take no time at all. Smooth, fast and in my new ride, a 2018 Dodge Journey. Ive never had a better experience.

I had an awful experience at another dealership. They had my car 5 days for fairly basic maintenance, never once called us and didn’t even do the work requested. Called Jim Burke they told me they could look at it the very next morning. Had it back that day, they checked everything out and didn’t charge me a thing since no work needed! Will go there from now on - and recommend them to anyone who asks!

The entire experience was great. My salesman (Andrew) was courteous and knowledgeable about the best vehicle that fits my needs. The entire dealership was friendly. The environment was welcoming. Thank you!

Jim Burke is one of the best car dealerships, in Birmingham!! Not once, not twice, but three times I’ve trust Jim Burke to get the job done!! Thanks to Ron, for selling me my dream car and being so patient with me!! Thanks to Luke, for always welcoming me!! But ultimately thanks to Tommy Seals, salesman, who is the absolute BEST!! Although he wasn’t my salesperson, he fulfilled my needs!! He went above and beyond to make sure that I left, as happy as I was, when I purchased my car!! If you’re looking to purchase a car, go to Jim Burke! They won’t let you down!!

Ram Parts department is a complete joke never seen a group of people who could careless. I would never buy a car from these people if there parts department is not even capable of handling the most basic of tasks.

My car is missing a few minor accessories and items which I normally get with a new car purchase. My sales person is working to obtain these items for me. Upon receipt I will leave a detailed review.

Poor warranty service visit:-car not vacuumed for dirt brought in from their shop staff-car not given a quick wash for the dirt brought on its exterior from their shop-battery disconnected while service performed. Trunk not put back together neatly as everything just thrown back in (battery is in the trunk). Clock on radio not fixed due to power being off.-dirt in the engine bay from the work performed and grease on top of components in the engine.-they changed the oil as part of the service yet didnt put a simple oil change reminder on the inside of the windshield at the top as is the practice of any company that performs oil changes.Their sign on the wall in their drop off area advises that the customer will get back his/her vehicle cleaner than how it was dropped off - mine was worse. This dealership service dept. doesnt appear to do quality control on their work, which would be needed to ensure a vehicle is clean prior to return to the customer. Further how do I know quality control was done to ensure the actual work done on my vehicle was performed correctly - maybe they made it worse and I need to take it to another dealership to check the quality of their work?They did offer to come to my home and pick my vehicle up to take back to their shop to clean. Unfortunately I cant do this as would be without the car again during this process and I need to have use of it.I am extremely disappointed in their service department as I hold them to a higher standard as a dealership than other repair shops especially with the pledge of things they will do that is posted in their drop off area. As a result, in good conscience, I cant myself and cant recommend this dealership to friends, neighbors and coworkers to purchase a vehicle or get it serviced from them, based upon my poor experience.

They always take great care of me. Their customer service is amazing always keeping me laughing and if anything I need they are there to make sure it is done is a fast manner. I truly appreciate a service center that doesnt rake advantage of you and is always willing to work with you.

I first went to the used truck lot where I encountered Anthony. He allowed me to test drive the truck I wanted and quoted the price of the truck at $34.588. I asked him to find out what the cash price of the truck would be and told him I would be back to get the truck the next day. I came back the next day and he hadnt found out the information and asked me to give him 30 minutes to asked his manager. Time is money so I asked him who his manager was. I spoke with his manager and he gave me a price of $38.988 I told him that was not what Anthony quoted me and Anthony told the manager he quoted that price I told him. The manager, had no pity and insisted that there was no room to drop the price. When I asked for the managers supervisor he stated he was it. It took the other guy (white male) to let me know how to contact corporate. I went to the new lot and encountered sales person Yvonne. She was very nice and went above and beyond to earn my business. She told me that Burke didnt do military discounts but they took $500.00 off the price making the price $38,488 before taxes and fees. Yvonne also told me that Burke does not fill up used vehicles. After she heard my conversation on the phone where the person I was conversing with pointed out that I was spending over $41,000 the least they could do was fill up the tank, I got the tank of gas. They only provided one key fob and a single key. When Yvonne first brought the vehicle over to the new car dealership it had two key fobs. Overall with the exception of Yvonne the service was less than desirable and extremely unprofessional. The first sales man didnt take me serious and even listed me as a lost customer. They did not want to sell me the vehicle.

When you pull up an employee should greet you as you get out AT you vehicle. I noticed every customer that pulled in had to get in front of someone at a “desk” before they were even acknowledged. Also, if the service is going to take a long time, I was there for over 2 hours for an oil change and rotation, someone should come to waiting room and give updates.Customer service should be a focus and it was not.

Bought my 1st new car from Jim Burke Dodge (2019 Dodge Challenger) a few months ago. Was in an accident (total loss) a few months later😢. Jim Burke made sure I had gap insurance which helped me out after my insurance paid. I was then able to go back an get another 2019 Challenger🙌🏽Yes I have gap this time to❤️If you are in need of a vehicle PLEASE make Jim Burke your #1 location. My sales professional Norris Underwood will take care of you. Finance manager, guy who I signed my paperwork with, an the entire sales team/team are awesome people like family..I NEVER had a bad experience, I’ve referred coworker who have purchased vehicles as well.Tell them LaTasha Thomas sent you🙂

Went in for service and tire rotation. Everything was completed promptly. Very satisfied.

We were greated quickly and politely and our info was taken down and he explained everything we needed to know.They called us to let us know the car was ready.When we picked it up we were again greeted with kindness and he answered all our questions and went over what was found.Escorted us to the cashier who was also very nice.We had a great experience and will bring our cars there as needed.

My experience at Jim Burke was first class treatment. The dealer work with me and was very honest on the price and monthly payments. No complaints, he offered a great selection of cars and I didnt feel any uncomfortable pressure from him when came to making a decision. I always want to talk to him when it comes to cars, and his name Billy Kimbrough, I recommend him to anyone. He sold me 2 cars in a year. Great Customer Service!

Took truck in for airbag recalls. Enjoyed customer lobby while there. (Brought my breakfast). Nothing fancy but comfy chairs. Wait time on repairs was acceptable. Shop and lobby were clean. Only gripe is floor mat wasnt used in truck and had grease on my clean mat. Service writer Caffey cleaned the mess up from Service Tech. Only recommendation to dealer is use paper mats, keep service writers from having to scrub carpets.

I am very pleased with the customer service and help with purchasing a vehicle from these guys! Thank you so much!

I took my Outback in for its second and free, 12000K, service. It was bitterly cold outside. It was nice being able to drive right inside. Service included oil change and tire balance/rotation. As it did for the 6000K service it took two hours. That seems way long to me but at least I was prepared with a book, iPhone and headphones. They did tell me it would take two hours and I appreciated the honesty. The fairly small waiting area is not comfortable. The chairs werent made for sitting that long. They offered to take me home and pick me up which would have solved that issue but for the two hours I didnt see it as necessary. I might next time. Overall the service was just fine if a bit slow. But that waiting area needs a major update in comfort. Since this was only my second time there I wasnt clear on how I was to pay, get my keys and find my car when done. It would have been nice if they took the time to explain it at the start instead of assuming I knew which left me standing around when the car was done but unable to find the keys or the car.