I bought a band new car on 6/23 from on the Parkway. I have bought 2 brand new cars from them in 5 years. This one is the 3rd. The air went out during the test drive but I was told that it just needed to be charged and that would only take a couple of hours. Well that wasn’t the case and it was going to take 2 months to get the parts due to the pandemic. On 7-6 they wrote me a letter stating that they would reimburse payments until I got my car back due to the inconvenience. I only had the car one day. Well it was going on 4 months and the car still wasn’t ready and I was told the managers that wrote the letter didn’t work there anymore and they weren’t going to honor it. The new manager was very arrogant about it. He acted awful and like it was my fault. He told me he wasn’t over service and tried to get me purchase another car. I wasn’t going to have my credit ran again after 4 months due to a lie I was told. When they finally called me to get the car a piece was missing off the door that they knew about but didn’t mention and there is a deep scratch on the dashboard. I’m very disappointed because I believed in them that’s why I wasn’t concerned when the issue happened. I never had issues in the past.I had no doubt in my mind that they wouldn’t do what they promised. They begged me to updated the first review I submitted in July about the awful experience when I purchased the car. They didn’t tell me for a week that it was going to take 2 months to fix the car. They wouldn’t return my calls so I posted a review then they called me begging for me to retract it. This experience has really upset me. I never thought something like this would happen to me dealing with a major car dealership. I thought this was a company of integrity so I wasn’t worried. I know that they could make it right if they wanted to and that’s the part that hurts.I didn’t even need a car they called me while I was getting a oil change and asked to buy my last car. I wish now that I had not answer the phone. Over the years they were good to me and now it appears that they just don’t care. The company has changed and I won’t be purchasing anymore cars from Iron City.