Lexus of Birmingham Service Center
1001 Tom Williams Way, Birmingham, AL 35210, United States
Review №1

My name is Cindy Cable, I am from Oxford, AL. I purchased my Lexus LS460L May 2018.I have ALWAYS had great service. Alex Frawley has been my service person since day one and he is the best! He is very professional, and gets the service I need taken care of promptly. Keep up the good work!

Review №2

The service at Lexus of Birmingham is always phenomenal. From the time I check in with my vehicle until the time my service is complete, I am always treated with respect and professionalism. Charlotte Haynes is always such a pleasure to work with. She tells the customer everything that is going on with their vehicle and leaves no question unanswered. I always receive quality service on my car. When I leave Lexus of Birmingham, my car always feels like the first day I drove it off the lot. I receive quality maintenance and services on my car and have never had to return it because something done incorrectly. I definitely recommend Lexus of Birmingham.

Review №3

Very friendly, helpful staff. Fast service. Cleaned my vehicle and sent me on my way! Thank you Charlotte and team!

Review №4

Christina is most professional and competent, with a customer service attitude not often seen in people who deal with the public.Dropped my car off for 50K mile periodic Inspection.The $239 price tag to change oil and rotate tires has me considering how often I bring the car here. I can change the oil and rotate tires myself for far less money.

Review №5

The Lexus of Birmingham always provides good, professional service on my vehicle. It is easy to schedule service with them and they take care of your needs in a timely manner. Their staff is always very courteous and helpful and willing to go the extra mile to ensure you are happy when you leave.

Review №6

This is the only place I trust for maintenance services for my vehicle. The staff are always professional, caring, and thorough with explaining what my car needs or the services that will be completed. I always feel safe and confident that my vehicle will perform at its best after leaving the service department. Can’t thank you all enough.

Review №7

Quality service as long as your service writer is there, no one else seems to know what’s going on except your service writer. Was supposed to get a complimentary car wash that didn’t happen but probably because my service writer was off work. Quality of actual work was very good.

Review №8

Great experience. Very helpful and professional. Dennis, my sales rep was very knowledgeable and not pushy in any way. I had financing pre arranged but they were surprisingly able to find a better rate for me. I was reluctant because I have been clubbed like a baby seal in other dealerships but not here!

Review №9

The sales and the service department is the best I have encountered. I prefer to drive 2 hours each way for service even though I have a dealership right in town. Dustin is my service advisor and he is very professional and considerate and has worked with me every time.

Review №10

They are very easy to work with...I needed a loaner because the part had to be ordered and I live out of town so they let me keep the loaner for 2 days and the repairs were ready very quickly after they got the part. Thanks for your help Lexus

Review №11

This was the best experience I have had in all my years of buying vehicles. The process was done mostly on line and over the phone. And once I got into the dealership I had to sign a few documents, I got my keys and was out the door! The wonderful guy who assisted me is named Sidney he went to bat for me and answered my every call. He truly went above and beyond!

Review №12

Ron is my normal tech and hes always extremely professional and efficient. Work on my car is always as discussed and everything explained explicitly. He is also a great guy and represent Lexus in an excellent manner.

Review №13

First time in your service department and it was very impersonal. I waited 10 minutes+ after I walked in before anyone even acknowledged me. When my vehicle was ready the seat had what looked like black grease and marker on my seat. They were able to remove it after I pointed it out to them. I really expected a better overall experience.

Review №14

My wifes car needed the windshield replaced. I called the service center to schedule replacement. I was told that I needed to call the parts department to make sure they had a replacement windshield and purchase it. It seems that if you are a luxury car dealership that your staff could take care of that and apply the cost to our bill. Secondly, when we arrived to drop the car off for service the process took exceedingly long (nearly 30 min). We were also told that the repair would only take that day and a loaner wasnt required. At 3:00 that afternoon ( the time given for pick-up) we were told that there were recall repairs to complete and the car wouldnt be ready until Monday, a full three days later. Another trip was required to pick up a loaner.

Review №15

Christina was my service tech. She is professional, thorough and customer focused. She is a most effective service tech. Christina cares for her customers.

Review №16

Purchased a new car with the help of Cliff Paine, sales rep. His assistance was extremely helpful and made car buying simple. He personally delivered the car and gave me a tutorial on the electronics to get me started. I highly recommend Cliff and Lexus.

Review №17

My service advisor, Sharon Lampi, was waiting for me when I arrived for my appointment time. She took care of everything. She is courteous, professional, friendly, and a wonderful representative of Lexus of Birmingham Service Center. In fact, having worked with Sharon in the past, SHE is the reason I purchased another Lexus a couple of years ago!

Review №18

Another outstanding experience at Lexus of Birmingham. Ron Amerson is the best service advisor - professional, personal, knowledgeable, trustworthy. I totally trust that when he says something needs to be done it truly needs to be done.

Review №19

We purchased a new Lexus from Lexus of Birmingham recently. The professionalism, courtesy, and timeliness were unmatched in my experience. I highly recommend Lexus of Birmingham and give them my highest regard.

Review №20

Craig worked with me. He delivered beyond excellent customer service, kindness, and genuinely is a wonderful person. It was a pleasure working with him. My car is also awesome!

Review №21

This is worth taking time to reading:They claim that you get complimentary car wash and vacuum interior. I have own my Certified NX200T for over 2 years now. Have taken it in every 5000 miles for service and I have put 60,000 miles on my car. They have never vacuumed my NX200T. I just figured that the Tom Williams Lexus must be different than the Tom Williams BMW because the Tom Williams BMW always washed and vacuumed my husband BMW out. I just happened to be sitting in the office and notice a sign stating during inclimate weather would they not be able to vacuum and wash your vehicle. So after paying for my $800 service that would have been $900 had I not had a $100 coupon I go get in my car on a beautiful sunny day and still hadnt vacuum my car. They had my car for 3 days. Part of the service was tire rotation and tire pressures, later that afternoon I am going to work and I look at my tire gage and they didnt rotate my tire or check the tire pressures because I knew they were low on the 2 rear tires and they were still the same. The front 2 were a little low and they were the same. I called spoke to my service rep Alex who was very apologetic and had the service manager call me. He could only talk about how it was a one time oversight and that they have thousands if satisfied customers that they never seen this happen before. Maybe to him it has never happened before but they just havent got caught before. Dont spout off your track record but that we need to check on our workers to make sure it really is all getting done. Thank the customer for bringing this to your attention because maybe thinking everyone is doing their job will come back to bite you. So just a FYI check to really make sure they are doing everything you are suppose to be getting with you Certified PO Lexus. I myself love my car but I do not trust the service department. They told me I would need tires at my next service (5000 miles) from now and my husband retired from Goodyear and said I have at least 10,000 to 15000 before I need tires.

Review №22

Service was great! Sharon my rep was personable! I was in and out! Thanks

Review №23

My car was checked in timely. The service Representative was prompt to ensure/confirm the service I needed.

Review №24

I asked THREE times for a scratch on the hatch be looked at while they had my car. Even reminded the service tech when he called and said my car was ready. I had purchased the clear coat protection. Car was returned; NOT EVEN looked at it. The car wash was broke, so when I looked at the scratch, it was evident it had not been touched. Still dirty as the rest of the car. VERY disappointed.

Review №25

Quickly diagnosed the problem and quickly repaired it to my complete satisfaction.

Review №26

Alex Frawley always does a fantastic job in handling my Lexus SUV 350 services. I am the proud owner of two of the same series (2010 and 2017). This includes explaining my present needs, possible additions with exact and/or estimated costs, if necessary and esti mated time involved. Alex also displays a pleasant and caring attititude toward the personal care of my cars as well as my being a more than satified customer. My only complaint is customary to my many visits and the only place that services my two Lexus cars. The auto detail department does an apathetic job. They just dont seem to care about the quality of their work. I dont expect a detail experience, but at least an acceptable one. This in NO Way directly involves the Service Department as far as mechanical or Alex. This is why I rated this service (5) Excellent. Thank you.

Review №27

Great experience! Charlotte is wonderful. She goes above and beyond to make sure everything is done correctly!

Review №28

What I like about this business is my service advisor, Alex Frawley.He is always 5 stars with respect to all aspects of customer care andservice.

Review №29

Ron Amerson is one of the best service coordinator that I have experienced over the past decade and I trust his recommendations (which is a high praise for someone in this industry).

Review №30

Charlotte is awesome. Quick service and stellar communication.

Review №31

They took my car immediately and took about an hour to do the job. Then the manager, Alex Farley, moved my car so I only had to walk out the door and get in the car. Very friendly and proffessiinal.

Review №32

Purchased my 2005 Lexus ES 330 new. Have received consistently great, professional service management fron Ron Amerson.

Review №33

I enjoyed my service and will use them again.

Review №34

My experience is above and beyond my expectations every time I come. I’m very pleased with the customer service and the car service .

Review №35

As always excellent care and precision appointment timing

Review №36

Was a 5,000 mile checkup. Done promptly and was kept informed.

Review №37

My service rep Seemed annoyed that I had to juggle my schedule and reschedule. Car was washed but not vacuumed. $200 charge estimate to put plastic part of my mirror back on (that I knocked off) seems excessive. I have requested that my future service visits be with Charlotte, who has been my service rep through 4 cars. Not sure why I got moved to the new guy .

Review №38

Fast and courteous. Thanks

Review №39

Performed scheduled maintenance and an examined the cause of problems with the electronics.

Review №40

Service was prompt and efficient. Handled well all around.

Review №41

They worked very hard to complete the work on time.

Review №42

Service tech and staff were cordial, thorough and knowledgeable.

Review №43

My rep Charlotte is FANTASTIC!!! Great service.

Review №44

Very professional staff. Always takes special care of me and my vehicle

Review №45

Charlotte always gives great service.

Review №46

My service rep. took care of my situation with care and concern.

Review №47

Efficient, professional, expert, courteous service!

Review №48

Great service couldn’t be more pleased!!!!

Review №49

My visit was poor only because it took so long to get the tire replaced.

Review №50

A wasted trip..... But it showed me what I didnt want.

Review №51

Very professional service

Review №52

Great customer service

Review №53

Wonderful service and treatment

Review №54

Collision damage repair.

Review №55

Very pleasant but very expensive.

Review №56

Very Good!

Review №57


Review №58

Quality professional service

Review №59

Charlotte is excellent!

Review №60

Excellent Service Team🌟

Review №61

Very good

Review №62

I was there to get my two windows tinted. Waiting room was very accommodating...there was a snack/drink bar where customers could get what they wanted at no charge. Excellent job done on my windows! Roll Tide!

Review №63

Great place to get your vehicle serviced with Charlotte Haynes

Review №64

AAA service!

Review №65

Prompt service and follow-up of all questions asked with monetary estimations. Thankyou Lexus dealership.

Review №66


Review №67

Very dishonest. Led me to believe their was a line for warranty claims for the RX350 dashboard.. When there wasnt. They did this intentionally to avoid doing the claim. Go to Franklins Automotive instead because they are honest.

Review №68

The most exciting car place to come to Lexus of Birmingham.

Review №69

Spent $2500 and had to bring back 4 times.

Review №70

Very professional!

21 Photos
  • Address:1001 Tom Williams Way, Birmingham, AL 35210, United States
  • Site:
  • Phone:+1 205-413-8152
  • Auto body shop
  • Auto air conditioning service
  • Car repair and maintenance
  • Auto parts store
  • Auto radiator repair service
  • Brake shop
  • Car service
  • Oil change service
  • Tire shop
  • Transmission shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:8AM–4PM
  • Wednesday:Closed
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
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