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Edwards Chevrolet Downtown
1400 3rd Ave N, Birmingham, AL 35203, United States
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Comments
Ke
Review №1

I got answers to my car that another dealership was trying to make me pay for I appreciate the fact your location took the time to give me the answers without charging me an arm and a leg for it

St
Review №2

Tonya is the best. Very attentive and friendly. Takes great care of her customers.

ki
Review №3

Great customer service! And we always feel like we get the most for our money

To
Review №4

This was the best and easiest car buy experience I’ve ever had! Our salesman was top notch and I would highly recommend him to any looking to buy a car! I know we will be issuing him again next time we are looking for a vehicle!

Gl
Review №5

The people at Edwards Chevrolet were great! Everyone is professional, friendly, and go the extra mile to satisfy their customers. This is our second purchase is the last few years. We would recommend Edwards Chevrolet to our friends and family.

Ga
Review №6

I had located a new Silverado that was very close to what I wanted, the initial contact was sincere, the salesman indicated that he wanted to earn my business. I thought about the purchase, and after a few days had passed I returned and negotiated a trade-in and a final sale price. All of the staff that I encountered were personable, and have assured me they would be helpful after the sale.

Pr
Review №7

My experience working with Rachael was great!!!! I live outside of Alabama therefore I made many calls, texts and even face-timed her just to get a good look at the vehicle and ask more questions as I am an indecisive buyer.. Either way, she answered every time I called, and was very patient with me. I am sooo happy with my SUV!! and I am so glad that I reached out to her to assist me.. Rachael was the best, I highly recommend her for your next purchase!

No
Review №8

I visited the dealership’s service department to have the check engine light checked. They told me that they wouldn’t get a chance to look at it that day because it was 3pm and the shop closed at 6. So I dropped it off. They initially gave me a price of $580 to fix the issue. After that, they kept the vehicle for 5 days and I had to call looking for an update. They finally got back to me and said the issue was wiring and a bad connector. The parts were only about $70 total but they charged $725 in labor. I ended up paying $819.72. I feel as if it was kind of a rip off because the other issues I had addressed weren’t even taken care of. I definitely wouldn’t recommend the service department to anyone else.

Re
Review №9

I ran into some scary issues with my new 2021 Tahoe while on the road. I called the service department in a bit of panic. Tonya answered the phone and quickly put my worries at ease. She walked me through what happening and assured me she would do everything possible to get my car into the shop safely, as well as get a loaner for me. Even with the low car inventory, she was able to provide a loaner car and communicated the details of what I could expect regarding timeline. The checkout process was also lovely. Tonya was once again so helpful and the ladies who checked me out were superb.

Ro
Review №10

Totally satisfied! From Management, salesman, closer, to detailer. Pleasant experience ☺

Ch
Review №11

Despite the current vehicle shortage situation, this was one of the easiest new car purchases I have experienced, to date. I got the exact vehicle that I wanted, and was able to do the majority of it over the phone and emails. The team at the dealership was very inviting, professional, and courteous during our visit.

Wi
Review №12

Amazing! Everyone was friendly and welcoming. They made me feel comfortable and gave a lot of knowledge about my first car purchase. Would highly recommend to everyone I know! I wouldn’t want to purchase a vehicle from no other dealer. I love it!!

Br
Review №13

Salesman was wonderful! I have bought a couple of cars from Georgous George and always had a great experience!

do
Review №14

My service was excellent. The service writer was friendly. The time it took to service my vehicle was very good.

Ju
Review №15

Everyone is pleasant, ask if you need help, even if theyre not your salesperson. Very good environment.

fo
Review №16

Wendell and Jim did a great job of respecting my time , meeting my needs and working inside of my budget.I’m extremely satisfied with the experience i had at Edwards Chevrolet, i will Be back!

Do
Review №17

This is my third vehicle to purchase at Edwards Chevrolet. Quality service throughout the process. Completely satisfied. Will definitely be there for my next purchase.

Ja
Review №18

Great place friendly salesman.great prices large selection of cars n trucks .easy people to work with .I should know because I installed the tile though out the building.

La
Review №19

Mr. Tyrone Silmon was extremely helpful in helping me find my first car. He was patient and very informative. I would most definitely recommend someone to see him if they are looking to buy a car because I know they will be in good hands.

Se
Review №20

Ran into some issues with my 2018 chevy malibu premiere. Tonya Warmly did a great job in helping me get back on the road.

Ga
Review №21

Charged me over $530.00 to change out top brake light said thats what was causing back floor on driver side to be wet. Floor still gets wet. Talked with Manger Gary and he was so rude and disrespectful to me. I told him I was headed on vacation and would bring car back Monday May 17th. Dont want to deal with him. I need someone from the Corporate office to contact me.Took my car back to Edward Chevrolet on May 19, 2021. I refused to leave it after Craig explain what they would have to do and what it would cost me. Left detail message with Mary Kay in Public Relations. She called and stated that Gary the manager was going to have my money refunded back to my account. The $532.11 has been put back into my account.

Iv
Review №22

I had a terrible experience with another Chevy dealership that I promised I would never ever buy another one. Edwards Chevrolet and Tyrone Silsman change my mind so, that I have come back to the Chevrolet family. Since meeting Tyrone, we have purchased Chevys in less than 2 years and I an looking for my 3 in about a year or so.

Eu
Review №23

The guys really stepped up. Well worth the wait.

Pa
Review №24

I have always had an excellent experience at Edwards Chevy Downtown. The people are professional and friendly

Be
Review №25

They answered all my questions, checked different finance options to get the best option, friendly and never made me feel like I was being pushed into buying a vehicle. I will definitely buy from them again. Even trying to get my husband to purchase a truck from them.

Ne
Review №26

All went pretty good, overall it was a pleasant experience, did notice on my paperwork an error about in & out mileage I only have about 61000, not 80072 not sure what happened there ? But for the most part all went okay.

Bo
Review №27

I really loved the total experience it was so nice and informative, did not take long the service was excellent from the beginning to the end. I was a little nervous from an experience I had previous from another dealership, but the salesman was wonderful and would refer him to everyone I know that is looking to buy a car. He made this process so smooth thanks Thaddeus Cole.

An
Review №28

Everytime that i had a problem with my truck, Jonathan was more than happy to assist me with what ever situation that I had, and was more than able to answer all of the questions that I had. Thanks Jonathan

Bi
Review №29

I am very satisfied with my service

ba
Review №30

Judson Halbrooks was a great salesman! He answered any questions I had and helped me to find what I wanted. I would recommend using him to anyone looking to buy a car! Great service!

Fr
Review №31

Very responsive, diagnosed the issue quickly and made the repairs fast and had my vehicle back sooner than they originally had said.

Su
Review №32

I was treated with respect. Everyone was really nice and pleasant.

De
Review №33

Love to visit Edwards Chevrolet...The service workers are very nice... Except this time they kept my 2008 Trailblazer to long...Kelp it for 21/2 days for a check engine light...

Ea
Review №34

My Experience was great ,friendly and comfortable. The work staff was very professional and helpful…💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾

De
Review №35

I love the family oriented experience.

Ra
Review №36

I made a 7:30 a.m. appointment for a check engine light but my truck wasnt ready til 4 p.m. There were no vehicles in the service advisors bays. I had planned to pick up the truck at 1:30 during lunch & was told that the tech had just gotten it. Why make an appointment if its not gonna be acknowledged. Maybe big money repairs take priority. Not gonna say Im done with Edwards because I work downtown & its very convenient but the service must improve. Reading some of the comments, Im not the only one who had an unpleasant experience.

Mi
Review №37

I had an awesome experience Johnathan was my sales rep and hes the best.

cr
Review №38

Jonathan did a tremendous job throughout the process.

Ad
Review №39

There is no better service then with jim scott,george campbell .. there are the best !

Ti
Review №40

I found what I was looking for. They gave me a good deal. Enjoyed everything.

Ni
Review №41

I dropped my truck off for a 7 AM appointment only to be called at 3:30 that afternoon and told they hadn’t even started it yet that it would be tomorrow before they could get to it. Then the next day I leave the dealership only to find out the recall that it was brought there for was never addressed. How does a vehicle leave the service department with an open recall on it?

La
Review №42

I don’t know where to start from. This experience was a really good one. Everyone was so polite. The main reason I’m writing this review because I had to show some love to Tyrone Silmon. He was so kind, gentle and professional. He treated us with up most respect. Most salesman’s could care less about their customers and just focus on the sale. Not Tyrone. I felt like I was working with a family members. He got us the best price for our 2018 Chevy Tahoe. We always wanted on and Tyrone made our dreams come true. If you are ever interested in buying a care please call Tyrone ( in my. Erykah Badu voice ) at downtown Chevrolet, I promise he won’t let you done.

To
Review №43

My sales consultant Ivan Miller was great. He was very knowledgeable and efficient. I came in on a Saturday kind of late and was not able to complete paperwork but Monday morning he was on it and about noon I was ready to complete paperwork .

An
Review №44

My experience was great. Your staff was warm and friendly and I felt like I was at home with my family. I would like to thank Thaddeus and Kimberly for making me feel so comfortable.

To
Review №45

The sales process was smooth from start to finish. Everyone was friendly and professional.

My
Review №46

I dont understand why it so expensive to do service on such a small car. Even though not was wrong with it. I mean really

N
Review №47

Rachel was amazing!! She was quick, professional and willing to help! She got me a great vehicle within my budget with all features I wanted!!! I was happy with this dealership and how efficient the service was, no tricky tactics like I’m used to at other dealerships. Definitely recommend

Ly
Review №48

Although my issue couldnt be fixed, Im still pleased. It takes a special skill to make a no still feel ok.

Ca
Review №49

I had a terrific salesmen by the name of Mr. Jonathan Holland who gave me excellent service by answering all questions and putting forth all effort to supply me with the Equinox I really wanted. Hes number 1 to me in doing what he does. I appreciate him to the utmost.

br
Review №50

My service rep was very nice and professional

Ka
Review №51

Thaddeus Cole was an awesome salesman! He listen to every concern and want and he delivered! He was very knowledgeable and considerate of my time! I can’t say thank you enough!

Ch
Review №52

Ivan Miller did a great job helping get the car of my choice.

Pa
Review №53

My wifes car had been in their body shop for about 3 weeksBut thats not the issue. When they called her to pick it up, it wasnt fixed at all. Well Monday they called her to pick it up and said the supervisor drove it and it was A okTonight she had dropped the kids off to me and was going to bible study, Im a minister and was teaching via the internet but she was on the freeway and the muffler fell off Sending her in a panic. She got off the freeway and called me really upset this was about 7 pm.Long story short Im really disappointed in this business.THANK GOD NO ONE WAS HURT!!

ta
Review №54

The guys there are so nice and friendly.

Pa
Review №55

Man yall help us out a lot and always kind and respectful no matter what it is thank yall for the help yall give us GOD BLESS YOU ALL

Ri
Review №56

I called Jim Scott told him what I was looking for I came up drove my Chevy Silverado Tyrone silmon stayed with me through the whole buying experience my truck was washed and fueled I’m very happy with my truck and Edward Chevrolet miss Kim walk me through the paperwork expanding everything my business from now on will be with Edward Chevrolet

La
Review №57

After making a second appointment.. I was taken very good care of.. It was a mix up in silver impalas and my tech apologized..

St
Review №58

Very friendly and knowledgeable people. Its a pleasure to do business with them.

Vi
Review №59

Very disappointed with our recent experience at Edwards. We had called and made an appointment for that afternoon we drove two hours to test drive a Suburban. Upon arrival there was another couple who pulled into the parking lot the same time as us who also wanted to see the same vehicle. For some reason they allowed them to view and test drive the vehicle instead of upholding our appointment even with us being on time... Unfortunately they dragged out the process for almost two hours before the couple decided to purchase the Suburban without us even having a chance. I understand ‘first come first serve’ but the fact that we arrived at the exact same time and we had an appointment to test drive that specific vehicle and they didn’t make any effort to make it right and explain that to the other party is very disappointing. Especially since the sales manager and salesman knew we drove two hours for that specific vehicle. They had no other options for the size vehicle we were looking for so it was ultimately a wasted trip. The building we were in was very old and run down and not very clean. Selection of bigger SUVs was disappointing. We will not be back.

Pi
Review №60

Super nice people. Tyrone Simon and the rest are so Professional and a pleasure to work with. LOVE my new Tahoe...

Ko
Review №61

I had a great experience with this dealership. Everyone I came into contact with was extremely courteous. They kept me updated about the progress of finding the vehicle that I wanted throughout the entire process. The next time Im in the market for another vehicle, I will definitely go back to Edwards Chevrolet.

Me
Review №62

I was guided gently through the buying and costs and insurance processes. It helped me keep my heart at ease.

WI
Review №63

Mike (Sales and John (Finance were great .I had a GAP claim total lost Vehicle . Once I told them what was going on they when to work. Fast , Courteous ,Actually.. We got started on a Monday and Thursday everything was done a day ahead on what was said. Im very pleased. John moved that GAP stuff. Mike got that car. If anyone else need this Help , these are the folks to see. Thanks ,Thanks for everything.

Da
Review №64

I was really impressed with the time it took to get an oil change and tires rotated.Less than an hour!

Ti
Review №65

Smooth transaction. All involved were helpful.

An
Review №66

Rachel Riddlehoover was the best. I will definitely recommend her to my friends and family!!

Ar
Review №67

The service rep was Very helpful

Ch
Review №68

They were friendly, upfront, and worked for my business. They did a good job wearing masks due to the current situation with Covid-19. When I started talking to them they stated that they would be my favorite car salesman, and they were right. The best card buying experience I have had and I will be back when I need another car.

ab
Review №69

This was the easiest car buying experience I have ever had. They even delivered my vehicle to me and let me sign the papers at my workplace. Terrence and Wendell were absolutely the best!

Ed
Review №70

Sold me a car with reoccurring issues and now refuses to repair said issue.

Ra
Review №71

Staff were professional and gave me recommendations regarding upcoming vehicle maintenance.

do
Review №72

Easy to make an appointment, comfortable waiting area, friendly serviceman.

Ha
Review №73

Bad Business practices. Monday of last week (3/8/21) i noticed a 2017 Silverado posted for $23990, only one picture was provided. I emailed the dealership then requesting more info and more pictures due to me being over a hour away from the dealership. A salesman by the name of Mahagony Jordan emailed me and just sent the link, no extra information, no extra pictures, just the link to the basic information i already had. I once again asked for additional info and pictures. By Wednesday (3/10/21) i still haven’t heard anything so i emailed again, this time getting a response from Sidney Spragg, he told me the truck just got out of service and would send me pictures. 2 days later on Friday (3/12/21) , still no pictures or further contact so i email Sidney once again, this time I received the same email (word for word) saying it just got out of service and he would send me pictures. 3 days later (3/15/21), one week after i initially emailed them I finally got more pictures, the ad stated it was a V8, but in description it said V6 also, so I emailed Sidney and didn’t get a response, so i called him, he stated it was a V8 and would pass my number and email to his manager to call me to answer any questions i had (I did not ask to speak to a manager) 24 hours later, i still have not been contacted by the manager so I emailed Sidney once again, telling him I haven’t been contacted.. no response (by this time i am irritated at the worse customer service Ive ever received from a dealer). Well, i called Sidney once again and expressed my headache, he put me on hold and went to get his manager. The manager was named Jim Scott, he gave me his cell number so i could send him my trades vin number to get a trade value and said he would get it done right away, i sent this to him within 2 mins ( i looked), not hearing anything back until over a hour later when all he txted me back was “truck sold”, no apologies for taking a week to tell me absolutely nothing, no nothing. This is hands down the worse customer service Ive ever experienced and I wouldn’t suggest anyone shopping here.

Ma
Review №74

I love it good people good customer service 👍💯

Lu
Review №75

I always bring my car in for regular schedule service and in the past I have received excellent service. The day after service I went to Atlanta and my car ran hot and the coolant was EMPTY! The only thing I was told about my car was that maybe the next visit I will need brakes and a battery. NO MENTION OF LEAKING FLUIDS! When I looked back at my service report it does mention the tech saw a leak. Why wouldnt they address that with me so I could have given them the go ahead to repair it like do any other time they mention a problem. I have lost ALL trust now and will not begin doing business there ever again. It was so scary getting that message while driving on a highway OUT OF TOWN! I took my car there that day cause I was going out of town and didnt want to experience any mechanical issues! NOT HAPPY!

Qu
Review №76

Great service need talk in take my stuff back like I had it Ian no rights over to nobody

Si
Review №77

Jonathan was helpful as always, very polite and knowledgeable!

Al
Review №78

Great quality service and no long waiting time.

Ch
Review №79

Making the appointment for a oil change was very simple. The service advisor was great. The drive in line was clean. All employees was nice and respectful. Overall I had a great experience at Edwards Chevrolet and I will be returning for future service.

Kr
Review №80

I highly recommend Thad Cole. He treated us well and explained the process to us. Their staff made the buying process super easy! I LOVE my brand new Traverse LT!!!

Be
Review №81

Top customer service, honest, efficient and had car completed by the time they said they would and had a driver take me to work and pick me up. I appreciate doing business with people that care about their customers not just making money and I highly recommend Edwards Chevrolet!

Li
Review №82

Its our 4th vehicle from Edwards downtown. We like the Chevrolet and the staff. Mr. Hollman has been the same one that we have bought from each time. He is excellent!!!

Na
Review №83

Service and Collision repaired PROPERLY what another shop failed to do. And to top it off, immaculately cleaned my vehicle inside and out! Great folks at Edward’s Chevy!! Thank you so much!

Da
Review №84

The staff was very courteous and helpful and extremely knowledgeable about the Chevrolet products, my experience was great!!!

Va
Review №85

George Campbell was amazing throughout the entire process! He has a great personality and made me feel very comfortable! The entire staff was super friendly & I definitely feel like I choose the right dealership for my purchase.

Ar
Review №86

I has to pay diagnostics fee for a problem that I am having with my 2018 Silverado. The problem is that I am having some type of noise when I am slowing down, but it doesnt do it all the time. They had the vehicle for a couple of days, after that they said they could not hear the noise. I left the dealership, got half way home start to slow down the noise was still happening. I am going to go online to see if some other owner are having this issue.

jo
Review №87

Everyone was awesome and patient with me. Being a new car buyer I had a ton of questions and Roger duke was amazing with answering them

La
Review №88

Great customer service! Willing to work with us.

Ti
Review №89

Came in to the body shop for an estimate. They refused to do the estimate because it was raining. They said they had no canopy and pictures wont take well in the rain. Guy was incredibly rude. I explained to him I had called last week and was told what hours they did estimates and no one mentioned that they wouldnt do the estimate on the rain. I had also taken off work to have this done. He said, Oh well and basically could not care less. I dont expect anyone to work in the rain but that is something I would have expected someone to tell me when I called and asked about coming in for the estimate. I also would expect a body shop to have an indoor bay to work on vehicles and possibly give estimates. I immediately looked for another body shop and found Hendricks Chevrolet. Called them and they said come on in. I was there in less than 15 minutes and they completed the estimate for me. Everyone was friendly, respectful and helpful. I was there less than 30 minutes.

Je
Review №90

I needed an oil change and had an issue with my brakes. Edward Chevrolet Downtown resolved my issue by changing my brakes. My car is now riding like it did when I purchased it last August.

Tr
Review №91

Friendly and knowledgeable sales agents.

An
Review №92

I was pleased with the service and the fact is ready the same day

ru
Review №93

Johnathan Holman and Terrance was very professional and helpful with all my needs and will definitely recommend my friends and family thanks Edward chevrolet for your service

Je
Review №94

Very nice and knowledgeable I am COMPLETELY happy with my service! Thanks guysJmac

je
Review №95

They were very nice and polite. They made my car look brand new. Theygave accurate status on my car and evn gave me an expected finish date.

Al
Review №96

Johnathan Holman, hes simply the best around. I always get the very best service. Thanks

Pa
Review №97

Service manager, Scott, is great! Reasonable prices. Always busy which is good but can cause a timeliness issue. Trustworthy. Id go there before any other dealership.

Sh
Review №98

Great service

Br
Review №99

I really enjoyed visiting with Ivan Miller, salesman, and catching up with Terrance Wray the manager. Everyone that I talked with was very courteous and professional.

An
Review №100

The services were very effective.

Information
19 Photos
100 Comments
4.6 Rating
  • Address:1400 3rd Ave N, Birmingham, AL 35203, United States
  • Site:https://downtown.chevyman.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 205-716-3330
Categories
  • Auto body shop
  • Chevrolet dealer
  • Auto parts store
  • Car service
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:7AM–6PM
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:9AM–6PM
  • Sunday:7AM–6PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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