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Time Square Furniture & Mattress
856 Shiloh Crossing Blvd, Billings, MT 59102, United States
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Time Square Furniture & Mattress
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Re
Review №1

Was looking for a decent priced but nice kitchen table. Went to the other furniture stores. I remember seeing Timesquare Furniture & Mattress on the internet and thought we would check it out. We are VERY HAPPY AND SATISFIED with our purchase. And Mike was an awesome sales specialist that helped us. Will definitely be back! Locally owned as well!

Ch
Review №2

Fabulous!!! We’ve search forever and finally got great service and huge selection in stock and short wait times on other furniture. Friendly salesman Jason was fabulous and Jordan too. Thank you guys !!! We would recommend this store 100 times 💯 %

An
Review №3

Ask for aj he. Will make it happen great guy

Ma
Review №4

Very good sevice

We
Review №5

Hands down the best buying experience we have had. We would highly recommend shopping here. Everyone we interacted with was helpful and just let us look around at our own leisure until we found the perfect couch.Thank you so much Time Square for providing an amazing experience on a sunday afternoon with the best music in town!

An
Review №6

Very helpful, actually had stock in warehouse.

Ha
Review №7

Mariah was great, Im new to buying furniture and had never been in a furniture store to buy something myself. She helped me find the stuff I needed.

Ka
Review №8

Diana was a wonderful person to work with. She figured out how to get us a new mattress for the 3 year old when everywhere else was out of twin size mattresses. Highly recommend her.

Ch
Review №9

Friendly and helpful staff; great furniture, furnishings, at affordable prices. Great choices of styles and colors. Worth a visit.

ma
Review №10

What a pleasant experience purchasing from Time Square Furniture. Deb was awesome to work with. No pressure and she worked very hard to find exactly what we were looking for. Would definitely return for future purchases and would highly recommend to anyone looking to buy furniture.

Rh
Review №11

Dont buy the insurance (not worth the fight). However Time Square is doing what they can to help us out as they know that the damage should be covered. I am please with the customer service to fix our couch and ottoman.

S
Review №12

Not great service if you have a issue they will ignore it a hope you go away. products are lower quality I will find a new furniture store to spend my money with.My first post gave them three Stars because the product was poor and response was just as bad.this post has been moved to the lowest one star because its not just cheep products but the poorest employee and product you can find.

he
Review №13

What an amazing company! Not only have I been beyond happy with my purchases. ( I am a returning customer). Fantastic customer service.They are exceptional when it comes to community support. When they heard 5 kids needed beds, they stepped in to help. Way to go Time Square! My hat is off to you. Your are an asset to our community. I am a life long customer.

St
Review №14

We were very happy with the sales lady and she did her best to assist us. We ordered a table, six chairs and a bench thinking we could have plenty of chairs for extra guests. We did this all by looking at a picture and we had nothing in the store to see as an example. The chairs came and were massive. They cant all fit around the table. We wanted to return one chair and the owner wouldnt take it back. All this to say after spending $2,500 I wont be going back.Customer service is bad.

Te
Review №15

Summer helped me at Time Square Furniture, and she did a great job. If she didnt have an answer to my question, she immediately looked up the information. Great company, service and a huge selection of quality furniture! Great prices, too!

Je
Review №16

Summer took very good care of my wife and I. She worked to get us a great deal on all the furniture we purchased. She listened to what our needs were and worked to provide good solutions. Very satisfied with the service they provided!

Ni
Review №17

We have purchased furniture from almost every furniture store in Billings over the years and when we were looking for a new living room set we shopped around. We decided to check out Time Square and they showed us the top of their line set and told us it would last us longer than any we had purchased before (the prior set was actually purchased at Furniture Row and was still looking good when we sold it after 10 years). The price wasnt low by any nature but for longevity and quality it didnt matter. Fast forward a few months and the material starts to come apart. We contact them and after some back and forth they come pick it up and reupholster it saying that it must have been a bad batch, ok I can understand that. Well fast forward again and the material is doing the exact same thing. We contact them and they tell us that it is what it is and they have no interest in helping (basically retaining us as customers). I hope that my review helps to make your decision easier on where to go and where not to go when you are looking to buy furniture.

KR
Review №18

Pretty cool place for a blue collar owner. Will support them.

Kr
Review №19

Ive been here a few times, and while Ive never bought anything, I can safely say the selection is very good. The prices can be very high, but there seem to be frequent sales that give great deals. My main complaint is more of a personal one. I hate being hounded by sales people, and that always happens to me here. On my last visit one sales person approached me and my roommate several times, often interupting our conversation about our planning for the house we were moving into. She wasnt particularly rude, but it was very annoying to me.

Da
Review №20

Good selection and the staff was helpful

Pa
Review №21

It was awesome, they have some nice furniture in there!!

Mo
Review №22

Great service good prices

St
Review №23

Best place in town. Very professional, knowledgeable and straight forward. Showed us multiple options and made our purchase extremely easy and enjoyable. This should be your first stop for furniture.

Pa
Review №24

My back is going to love my new bed! Summer was a great help. She helped find exactly what I was looking for.After receiving my new bed and mattress, I found that the mattress didnt fit the bed. Time squares respond was that just how they make them. In otherword to bad. If I wanted to return I had to do it in one hour to do it, as they have same day return policy. Went to Matress King and found one that fit. They even said the would take it back if I wasnt completely satisfied. Same price, better matress and better customer relations and service. Wont be going back to Times Square anytime soon. That would be my last stop.

Du
Review №25

Great service

Ti
Review №26

Great service and great prices. Will definitely be back :)

Jo
Review №27

Are you kidding me!? These guys absoLUTEly jumped through a TON of hoops to get our mattress set purchased and delivered EVEN with a brand new 7 inches of snow on the ground! Amazing! Fantastic shopping experience coupled with KLOVE playing in the store!? I cant say enough good things! This is where we will buy from now on...

Ca
Review №28

Excellent selection of furniture and accessories. Sales associates are very friendly and helpful. No pressure which I like!

ma
Review №29

Good experience the people were very nice Mike and the interior decorator lady I do not know her name we bought a bed and a sectional

Ma
Review №30

Bought furniture from them or Ds and its always awesome

Mr
Review №31

I was desperately looking for a mattress....and I do mean desperately. My current he mattress is so old, Im pretty sure it was used as a background prop for some renaissance paintings. Anyways, I called down there, because the prices arent listed on their website. Im assuming this is because they have sales, and have better things to do than update their website every two weeks. Better things like....providing awesome customer service. Seriously. It was amazing.My salesperson wasnt even a salesperson. She was the designer of the store, and she helped me like it was her own business. I wasnt looking to spend big bucks, as Im a single mom of two, and spending time in my own bed isnt something I do a lot of, since I am lucky to get six hours of sleep without a tiny human peeling my eyes open, telling me its time to get up before dawn, and that they want waffles with syrup...but not *too* much syrup...and the waffles cut just-so.Thats besides the point. But still...yknow...pray for me.Anyways. So, (Im pretty sure her name was Laura? Please excuse my memory, and refer to lack of sleep in previous paragraph). (Also refer to the fact that its 4:30 am). (Yes; the tiny humans are up). (Yes, I made waffles).Laura showed me beds, and she had picked one out for me before I even got there, based just on our phone conversation. I need a plush bed, as apparently my 35 year-old body has decided its not going to do its job and stay out together, and so Im in a lot of pain. She showed me a mattress that was the plushest thing Ive ever sat down on in my life. Then Laura was like, Lay down on it, and she got us pillows, even.Oh, I didnt mention I had a tiny human with me. My eleven year-old tiny human was treated just as well as I was, even though its pretty obvious she has no money and no credit score.We found an insanely plush bed that was on sale for $599, down from over $1,000. Then Laura was just like, Go ahead and just lay there, or try out other beds and look around...no rush. Then she just...WALKED AWAY AND LEFT US ALONE. I mean that in the best way humanly possible. There was no hassling, no trying to make me buy something I didnt want, etc. It gave me time to go look at other mattresses as well, as I was willing to shell out more cash for the right bed. I looked at gel beds, but I just didnt like them as much as a pillow top (I know; youre better than me because you like gel beds). Anyways, I decided I liked the $599 mattress and wanted to talk about financing.Laura reconvined with me and my tiny human, and we decided on the Heaven Mattress. She told me she doesnt handle financing, as shes not even a salesperson. Seriously, she did all the work of selling a mattress and wouldnt even get the credit for it. Thats awesome customer service. Anyway, she took us up to a woman named Summer who was down-to-earth and really nice.My credit is rebuilt, because I recently got out of a bad relationship which also left me in financial ruin (p.s. we need a site where we can rate exes, so others know to avoid them). I needed 90-day financing, with no big credit check needed, and got approved. I was nervous all the sudden. I needed to go deposit $50 in my account for the application fee, which I didnt mind.So I left to go deposit the money. But when I left, I looked over in the car at my eleven year-old tiny human, and I thought, I love you, dear tiny human, but...you and your tiny human brother are expensive. Maybe I can wait on this whole mattress thing.... And I waited. HahaI basically was too scared to commit myself to $200 payments per month, because Im one of those idiots who puts their kids first (eye roll). (Just kidding). But I ended up being too afraid to buy. I probably could have done it, but I have to be careful with spending. No fun.But this place is AMAZING. Even though I regret not buying a mattress that day, I was extremely impressed with this place and their customer service. Their store is clean, organized, great pricing, nice people, great location. Its awesome!!

Sa
Review №32

While the store is wonderful and has a large selection of furniture, my husband and I were extremely offput by a rude sales associate named Laurie, who made a sexual jokes and comments that were very inappropriate for a place of business when we mentioned we were looking for a mattress. Would not go back and will be purchasing our bed elsewhere.

Jo
Review №33

Loved hearing K-LOVE on the radio station

Ja
Review №34

Got a great deal on the family rooms couch.

Li
Review №35

Friendly staff. Furniture at a budget friedlndly price.

Ke
Review №36

Service was great Sydney was very helpful and informative

St
Review №37

The sales team is great and the selection for furniture is just what I was looking for!

Ra
Review №38

Very helpful sales person

Ti
Review №39

GREAT furniture good prices

Co
Review №40

Awesome place with Awesome people! Love this business!!

To
Review №41

Reasonable prices furniture

Jo
Review №42

They have false advertising. Prices were marked incorrectly.

Ri
Review №43

Very nice and helpful sales staff

Ry
Review №44

The chair with the remote was cool

De
Review №45

Found exactly what I was looking for.

Vi
Review №46

Best furniture store ever, my favorite!

Da
Review №47

I asked the salesperson about ordering a table I had seen on the sales floor a few months ago. She said she knew the one and ordered it. It was the wrong one and I got stuck paying the restocking fee because of her mistake. I will never shop there again!

Al
Review №48

Its a nice place

Fl
Review №49

Excellent selection and service.

Jo
Review №50

Melissa helped show us around and answered any questions we had.

Ti
Review №51

Nice furniture reasonable prices

Ma
Review №52

Outrageous ly priced!

Ja
Review №53

It is ok

Ro
Review №54

Good stuff

Ha
Review №55

👎🏻

Information
24 Photos
55 Comments
4 Rating
  • Address:856 Shiloh Crossing Blvd, Billings, MT 59102, United States
  • Site:http://www.timesquarefurniture.com/
  • Phone:+1 406-294-5266
Categories
  • Amish furniture store
  • Furniture store
  • Bedroom furniture store
  • Kitchen furniture store
  • Mattress store
  • Sofa store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:11AM–5PM
  • Sunday:10AM–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
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