I stopped in for my normal pet food purchase and while I was in Elizabeth asked if there was anything should could help with. She and others ended up helping with several items and clearing up some club member questions. She called me back the next day to confirm the issues where handled. I am impressed with the willingness to help and follow up.Thanks for the great experience!

Love going here. The employees are always friendly and helpful. My children love to visit the rabbits. Such a variety of products i usually always find what i need and some other amazing hidden treasures. Worth the stop EVERY time.

Great place to go customer service is amaizing, i never have a problem with anyone, and they are always willing to help when your in need

Giving family farm and home a 3 star review only because of Bill. He is a fantastic guy. had an interview over an hour long and was recommended for hire. called back the following week to find out about orientation and then some chap named rick answered and identified himself as the hiring manager. verbatim conversation: Hi my name is Ryan Noel, the reason for my call is to find out about orientation. I had an excellent interview with Bill, went really well and i wanted to touch base to find out if we were still going foreword: his response was: did you fill out any paperwork? no. so youre not actually hired! well give you a call if were interested. doesnt sound like much...however the tone of his voice said it all. i will not shop nor work for an individual who has a condescending attitude. will reach out to the vet community to share my experience. lesson in INTEGRITY. Do the right thing especially when no one is looking. Happy Memorial Day weekend!

Elyzabeth is a phenomenal employee. With a smile, she helped me find the perfect pet food (and we all know how hard smiles are to find nowadays). She did a great job and has wonderful customer service skills. I recommend this store because of her.

The store has a great selection. If theres anything you need but cannot find, the staff here is happy to order it for you. Special shout out to Christina in pet supplies. Thanks for your amazing help! Is that my bestie in a testy? 😉

With two girls working checkout , only one was doing her job. The other (while standing at a register with arms folded) told me her lane wasnt open so I moved my cart back to the other lane and waited to get checked out. Another customer walked up with no cart and she opened her register for him. BIG RAPIDS STORE ON 9-1-21 5:15.

Very friendly and enlightening. I love the employees and its easy to find things needed.

Went in the other day, looking for multiple things. I have just rescued an adorable dog and Elyzabeth A. was so helpful. She talked to me about all the benefits of the dog food brands I was interested in and helped me get a comfy crate fo my new addition! Thank you!

My Son-inl-aw works there. l come to the store with my daughter. We put two little white dogs in the cart. I love going through the store. Very nice store.

Friendly and helpful staff. Found what I wanted fast and hassle free! Great place to do business. Thanks!

Havent bought much here but they have some nice stuff.

Love this store lots of help and very nice workers and always has lots of help

Fast and accurate help. Thnx

Stopped in to get garden soil, staff were friendly and helpful. No sales circulars available today, hardly anyone in the store, not sure if theres a correlation there! Sales start on Tuesday so stop in then for best selection.

Line was rather long. Only a few employees working. However, they were friendly. Prices are a little high, but they do have a loyalty program. Register with a phone number in store!

Great customer service and very detailed oriented

Nice clean place get alot of my feed for my animals here great prices

WONDERFUL Veggie Wrap. They really loaded it with everything I wanted & wrapped it up for easy eating. Thanks!

Picked up a riding mower. Not many to find around here.

Staff was friendly as always. Prices are fine considering the area and product selection WA spretty good

Very helpful to serve you.

Staff is always helpful and its easy to find what I need.

I love this store, its always clean and the aisles are wide enough to get places

Good selection of bird seed and feeders. Convenient drive through to pick up large bags. Friendly

Recommend. Helpful and friendly people.

Great place low prices

Got some dormant fruit trees here. Far cheaper then Ive seen them elsewhere.

They are the best peopleNow thats a place where the company caresAll your farm needs and more

Very nice cashier

This is an excellent place to shop at. The isles are all very wide which I love. The store staff is always friendly and very helpful.

Absolutely. amazing staff nd their management is great. They work with you and go above and beyond to make things right.

Great for a farm store. And you can take your pets in to shop

I like seeing there animals

Always have what I need!

The staff very helpful. Nice shopping experience. They showed me how to start log splitter and prepared it for transport.

Employees my daughter.

Very helpful on my 25 ton log splitter.All ready made a lifting table for it ( works great). No more bending over.Also make a pattern for someone else.

Extremely friendly service.Very knowledgeable.My friend bought a bunny.

Good service

On my most recent trip I had to return an electronic dog fence that I bought & didnt use. They did the return without any hassle. Friendly & helpful staff too.

Incredible customer service, polite, prompt, quick, and very good overall knowledge of their job and company. Highly recommend them. Proud to say we have a very good business relationship with them at Universal Rent to Own as well. Store manager is exceptional!JoshUniversal Rent To Own Big Rapids

Good very clean stores

Always fully stocked and very helpful

Good prices, very helpful staff

I needed help today and a customer helped me I would like to say thank you he is a veteran the store had people out sick there is still good people out there

Employees stand around and dont offer any help, never have anything you need in stock, rude employees,

They sell saddle soap and lots of other horse supplies. They also sell lots of equipment, tools, and animal supplies.

No staff in the store to assist you find something

Love that Spay and neuter Express park here.

I can find all my bird food at great prices. They also carry some different and unique items. Give them a try.

They had the item we wanted but the cashier was impolite and implied that we were stealing. None of the customers required to wear a mask. Very uncomfortable trip

Store was very nice and the service was good.

Good service and selection.

Its a great store for farmers big or small

Great friendly staff.

Its the best store to buy Critter Feed for the deer and turkeys. Because we feed them through spring ! Great service,friendly staff! Wonderful prices !

Got chicks look good and healthy

Great service and problem resolving

Friendly, helpful, well stocked, good prices, clean & organized.

This is an excellent facility thats opened around the clock. It doesnt matter what time it is, a friendly staff person is always there in case you need some sort of assistance. The tanning beds, hydro tables, and massage chairs are top notch! There is something for everyone to enjoy while getting your workout on here. FYI... Dont let all the cars in the parking lot scare you off like they almost did me the first time. Even though it looks busy, there is plenty of space, equipment, treadmills, ellipticals, etc for everyone.

Cool store with good prices.

Great staff, theyve been extremely helpful and accommodating for me as a senior citizen. Thank you!KJ Rossi

Totally went the extra mile to make me smile sale. item hunted down and brought to the store for me to pick up. Thanks again

Inside could use a little help. Prices are a little high

Most helpful staff, saves running errands by the phone help they offer. Friendlier than many local businesses. SMALL STORE WITH PLENTY OF VARIETY! (Not a huge, exhausting store with nothing on the shelves like many in town!)

Always has good selection and decent prices... Prefer to shop here over the other farm stores

2 items packaged together, no price on packaging. More then one of these items packed the same. Get to checkout and they separate the items and charge 24.99 for each. This is fraud.

Best place to get all if your garden and farm needs! Their staff is consistently good at each location. And I have been to many!

Best service, only.place that had tunes in town.

Clean and very friendly! Always have what I need for critters at home.

They have what I need the store is clean and I can find stuff

Nice staff. Wish there were better coupons.

Lots of products and good service

Great bird feed sale.

Great service quality feeds alot of farm needs in one spot good boot selection

They are friendly, helpful & we usually find extra stuff

Thumbs up

Very nice people there being good quality stuff

Dont always have the items Im looking for but the staff are typically nice people.

Always pleasant. Customer service is great.

Jim the manager was very helpful to me today , not only did he help me find what I needed , but I then observed him carrying a big bag of dog food out to a very pregnant ladys car !! He is truly a gentleman!

Folks are very nice

Good place to buy many thing including horse supplies.

I got help finding what I needed, getting it to check out and loading it in the vehicle by a very friendly young lady employed as cashier.

Store is very clean and spacious not packed with excess product. Employees are knowledgeable and very friendly.

Bought 2 Marine batteries good price, great help testing my 3 batteries

It had everything I was looking for. Great place.

Shop there all the time for feed

Great prices. Nice employees

Great place to get the supplys you need decent priced. An the employees are right there to help you if you need help

They always have what I need

Always good clean store that has most of what you might want for your farm or gentlemans farm.

Good store with helpful staff.

Staff very helpful and customer service a 1

First time being there and the staff was exceptionally helpful. Will return

Amazing staff and great product.

The manager was so kind. Great service.

The staff there are very helpfull and friendly

I was pleased how the Person helped us get the right genarator that fits our needs explained everything how it works And what it covers if it doesnt work.