Corbyn was knowledgeable and incredibly helpful. He made our shopping experience very easy.

Got great help from Corbin. Very knowledgeable and products and services. Found a discount we were eligible for that saved us money and got us back on unlimited data. Can’t beat that!

My experience with Daniel at the Dodge Street Beverly store was exceptional. He readily brought me up to speed on the new product introductions and show me the differences between the phones not only in price but technology. He also help me out with the accessories that would best fit my needs and also with a plan that would save me money. I appreciate the hands-on Expertise and his consideration of a customer. AT&T should be proud to have Daniel as an employee. Thank you very much.

Great service at this location. I went in today for a quick issue while the store was very busy. Corbin quickly added my name to the wait list and gave me an accurate wait time with a promise to text as soon as it was time to come back.I came back after the 45 minute wait and Corbyn was with me within 30 seconds, fixed the issue within 5 and, when I demonstrated interest, gave me a full run down of the upgrade options available.Overall, very professional and knowledgeable guy. I will be going back here with any of my questions in the future. 10 out of 10.

Corbyn was very helpful and knowledgeable. Getting a new phone was quick and easy.

Daniel was quick and helpful in getting a few of our family members’ new phones set up. The store was clean and allowed for plenty of social distancing. Great service and a good selection of accessories.

I haven’t had many good customer service experiences over the last few years as people don’t seem to care. Corbyn was a consummate professional during my hour at AT&T. He was polite, efficient and very helpful. Thanks for making my transition to AT&T from Verizon seemsless, Corbyn!

It’s easy to have respect for anyone dealing with the public at this time but I am happy to report that the sales agent that worked with my family went above and beyond to get me the best possible plan and phones. Great job!!!

Corbyn took good care of me and got me in and out fast

I needed a phone. I drove up and called. I was greeted and told I could come in. They were practicing safe social distancing. I was patiently explained my options by Corbyn. He proceeded to get my phone, put a screen protector on and I purchased a case and wireless charger. I was on my way home within 30 minutes. Excellent service.

Quick and easy to get a new plan and phone !

The employees were very helpful. They helped to set up my new phone as well as my AT&T tv and answered any questions I had. Both were professional and wore masks the entire time.

Great service and not at all pushy.

Daniel was awesome to us by answering all of our questions and being very attentive. We went there for a phone and also ended up getting AT&T tv because of the way all of our questions about it were answered which convinced us it was a great thing to get . I highly recommend this store because both guys were great and even stayed an extra half an hour after closing to explain and help with the set up of the TV box.

Corbyn is Amazing! Management sure knew what they were doing when they hired him. Give that man a raise!

Corbin was great!

Fast and knowledgeable service. Easy in and out with new phone and accessories in under an hour.Thanks!

Love the beverly mass store Corbyn is the man aswell as basically everyone else who works there always very helpful never make you wait to pay your bill and most importantly there not trying to push useless products on you

Went in for a Galaxy Note 10+ today. I was not expecting to have one seeing it was released yesterday. They had 1 left and Micheal had me activated and out the door in 15 mins. I always go to this store. They are all so very helpful and friendly. Great experience all the the time!

I have been to this particular AT&T store on two occasions, and both times I was extremely happy with my experience. The first visit was about 2 months ago. I don’t live in Beverly, but I was in the area and decided to stop in to check on my data usage and ask some questions about my account. Sam, one the the sales associates, was extremely friendly, helpful, conscientious and forthcoming. I truly felt that he had my best interests in mind.The second visit was about a month ago. My husband’s iPhone had stopped working and he needed a new phone. We chose not to go to our local AT&T store, and instead drove out to the Beverly location in the hopes that we would have a similar experience to my previous visit. We were not disappointed.I was happy that Sam was working that evening and was available to help us (note- I did have the chance to observe the other sales associate who was there, and his interaction with another customer indicated that he, too, was very knowledgeable, polite, and helpful).Sam greeted my husband and me in a prompt and friendly manner. He remembered me from my previous visit, and his recall of what we had talked about a month earlier was impressive. We didn’t feel rushed or pressured; he took the time to help us and enthusiastically answered every question we had. Sam once again demonstrated excellent customer service and AT&T is lucky to have him as an employee. My husband and I will use this location from now on.

Great service! Did not try to oversell. Corbyn was knowledgeable and helpful.

Needed to replace my iPhone and called ATT and they directed me to ATT in North Beverly. Called the store and they had the phone available. Was there in 15 minutes and was taken care of when I walked in the door. Daniel did a great and thorough job getting me set up and out the door in less than a 1/2 hr. Not that was in a rush or anything, nice to know I did not have to be there for a long time. Thank you!

Ask for Pedro! A+ experience. Actually pleasant! My family is very pleased.

Great experience buying and setting up my new Samsung phone with William. This store runs very efficiently and there are always enough staff around to help and offer advice without being pushy. We have a family plan and this is our go to store.

We went shopoing for a new phone and Daniel was able to hook us up with a new plan which saved us substantially.

Great service, knowledgeable, made great recommendations and would refer all my family and friends to go to see Corbin at AT&T!!!

Just today I switched to AT&T and was helped by one of their employees, Corbyn. He was extremely helpful throughout the entire process of choosing the plan that would best fit my needs and had me all set up in short time. Would highly recommend!

Quick and efficient service, set up and transferred two new iPhones with ease.

I went into the AT&T store thinking about buying a new phone and I walked out a very happy customer with a brand new iPhone and Michael who attended to all my needs and my questions was very pleasant ..approachable ... friendly and we had a lot of laughs and good conversation!!!! I was in the store for about an hour but it went by fast!!!!

I had a problem with my iPhone and they quickly found a solution and saved me money. Brandon helped me out big time and he was professional, friendly, and easy to deal with.*Edit: A year later I finally had to return and upgrade my iPhone. William and his team were awesome. They helped guide me to the best fit for me and make sure my install and transfer went smoothly. They made me feel like a VIP.

Corbyn (?) quickly understood what I wanted, was knowledgeable and Informative, and was helpful at every point. It was a pleasure to work with him.

Corbyn was great!!Very helpful. Very satisfied with our new phones.

Agent was very knowledgeable and friendly. Even though there was someone waiting he never made me feel rushed, he took the time to solve my problem and answer all my questions

Corbin was excellent . Everyone was extremely helpful and it was a no stress visit

Was nice really good person I liked it a lot and Ill recommend more people

Outstanding customer service, knowledgeable, friendly and helpful staff. Went in to ask about a data plan for my wife and daughter who are traveling overseas. Joe came right over to offer to help us and with some recommendations from Moises, the store manager, we had just what we needed, no more - no less, all set up in about five minutes.I had been in a few weeks earlier to purchase a phone case and had the same great experience with Brandon. Thanks everyone, you guys really get it right across the board.

Would give 0 stars if possible. I went to ask which colors they have for the new iPhone so I could save myself s trip to the Apple Store. I walk in and everyone was with someone. I work in customer service so I patiently wait for my turn. Then one of the employees says he’ll be with me after he did something. I assume he was training someone new. They go into the employee only area. I had hoped they’d be out in a minute, but that minute turned into 30 and I didn’t feel like waiting anymore so I left.Someone could’ve asked what I needed help with given my question would’ve taken 30 seconds to answer. Just another example of horrible customer service

I went there with my husband and my twins and we all bought a new iPhone with the promotion $1 a month since we transferred from Verizon to AT&T. In this store they are liars. The sales consultant sign us up for warranty and insurance for our phone without even asking us. The bill supposed to be around $180 and it came $420 , they are charging us $30 for each of our 3 phones. ONLY ONE IS for $1.We are going to the court with this store. Don’t get in the door kuz they will lie to you.

I finally had a great experience at the Att store today in Beverly. Corbyn and the crew there were awesome. He went the extra mile and saved us around $60 a month working out a new plan. Good vibe

Very pleased with the service I got

In this store they are the biggest liars. The sales consultant was a lier , he offer us the iPhone XR FOR $1 a month and then when the bill showed up we were getting charged $30 and the worst to come was that he did charged me for protection plans and insurance without even ask me or disclosure that. I bought 4 phones from this store and I can’t not even return them because they said I had only 12 days grace period and my bill showed up in after 3 weeks. I was with Verizon for 6 years and never had any issues. I will go to the Court just so they don’t do that to any body else.

Daniel helped me out with getting new phones, he was very friendly and so helpful. THANK YOU!

The gentleman who waited on me was knowledgeable, friendly, and kind. He wasn’t pushy either! I’ll return soon to speak with him about another product.

Fast in and out. Perfect phone for me. Thanks AT&T and Will for the awesome experience!

Best experience I’ve had with customer service in a VERY LONG TIME!!!!!!! Thank you!!

Fantastic customer service and wonderfully helpful guys on the floor ! Would recommend to everyone !

Brandon was extremely helpful in finding me the best plan for my usage profile. He was friendly, pleasant and smart. The store had a great selection of products. I was glad to find such good service so close to home!

Staff is super helpful and friendly. Always leave there happy that I chose that store!

It was a great experience. Very helpful. Will be back when needed.

Corbin made my visit quick and easy got me into a new phone case and direct tv thanks for everything!!!

Dan was very helpful and pleasant to talk to.

Very helpful in getting my phone today!! Thanks so much!

Michael was very knowledgeable and helped me customize my phone for use by an older parent.

Very friendly and helpful! Would definitely recommend

Had a great experience with Corbyn. Was able to get me the perfect plan for my family and I switching over from Sprint to AT&T. Hes super efficient and knowledgable about his products and plans and will recommend him to anyone! The whole staff was excellent and they even stayed after hours to make sure all my questions were answered and I was taken care of. Thanks Corbyn!

Always friendly .. helpful and informative ... great people at this store !!!!

Pedro and William the store manager we’re great.

Corbyn was great. I went in for a new phone and was in and out in less than 15 mins.

Micheal was so helpful and very knowledgeable. All were very friendly and had a great sense of humor.

Helpful.

I went in with a series of problems that I saw as huge, Diana the store manager couldnt be more helpful or more professional. My issues that made me expect to be in the store for hours was handled in 30 minutes and not only with complete satisfaction but over and above what I expected. I can not say enough good things about my experience with the Beverly store and specifically the professionalism of the store manager Diana.

Very Friendly employees, nice store

I needed to replace a phone & have been better Corbyn greeted us and took really good care of us. Luckily I had insurance!!

I had good service today but disappointed that the phone I chose was not in stock. It should be shipped to me shortly.

Michael was super helpful and patient.give this man a raise and promotion

Have you ever walked into a store and gotten the distinct impression that the sales staff couldnt care less about you/your concerns? The staff at the Northshore Mall branch are infinitely more polite and helpful.

I would like to thank Dan, the store manager and all of the store employees for transferring data to my new phone. Everyone smiled, did not complain,happy to help even though I purchased the 2 phones on line!!!

Terrible customer service. Quickly signed me up for a new phone that came with a free tablet they tricked us into getting. I asked if it was totally free, no strings attached and they assured me it was. Later I found out it is $10/mo, 2 year contract with $250 cancellation fee! I went back in to talk to them and they claimed they told me and my husband that when we bought it. we got bounced back and forth between phone customer service and the retailer, both claiming it was the others fault. i left the store in tears. they also told us there was no where to leave a negative review which is a lie. Very disappointed, felt taken advantage of.

Great experience very easy and knowledgeable staff.

Very pleasant experience

Came in with a broken phone that had’t been backed up in 66 weeks. I left with a new phone containing all of my photos, contacts, apps etc. They made magic happen!

Staff was super helpful and patient on some detailed changes in our service. Lexi was wonderful and a pleasure to work with!

Brandon and his team-mates are great. Honest and sincere. Good service

These guys are the best. Great service, great advice. Love this place!

Excellent people that work here! Helped me out alot!

Very helpful and easy to work with!

People turn over quickly, plans not what I will pay for, did not go into this place today

Excellent service! Thanks!

Beware of false and deceptive practices to entice you to sign up for their services. Make sure to get everything in writing up front and no hidden surprises. I have had a horrific experience dealing with this store and ATT.

Ms. Diana Resciniti is truly a credit to your corporation. Not only is she fully knowledgeable in the products and services which ATT offers to their customers but moreover she presents them in hospitable and courteous manner to each of her customers, there by making the ATT experience a truly delightful one.

Something has to be done with sales teams being able to sell a sale that is a complete lie just to prosper you all should be ashamed of yourselves cheating people and gettin them stuck in a contact then not doing a damm thing

Nice staff but can push services that arent in your best interest.

Very helpful, polite, and knowledgeable.

I think diana has been a tremendous help to me today old school totaly lost in new age every time i come in here she makes leave smarter

Professional and great 👍

Excellent service as always

Diana and Brendan were very knowledgeable and helpful.

Thanks Sam for all your help

Awesome Service

Good experience

Pushy, unhelpful staff

Superb, excellent service, felt like home, thank you