Best bed in Buffalo. And the breakfast is great too.

Highly recommend and would have my car serviced here again in the future. I was visiting family in DC and needed my car serviced while in town. Worked with Evereth as my advisor who was friendly and thorough. They picked up my car, did all the work and brought it back to me same day.

I recently moved the the area and was in need of an oil change. I scheduled my service online and was pleasantly surprised by the valet option. When I scheduled my service, it never once mentioned an additional cost for valet, yet I was later charged $25 for this option on top of $1,100 service bill. Online, I was able to select an option for a loaner and when I called to confirm my appointment the day before, I was told the dealership “didn’t do loaners.” I was forced to cancel my appointment because I was in need of a car for the weekend. Even though I canceled, the dealership still sent a valet driver out the next morning. I called the dealership to inform them of the mistake and no one answered.I rescheduled my appointment for following week, and Ourisman Volvo continued to disappoint. My car was picked up at 9AM, and it wasn’t until I called at 6PM that I had an update on my car. I was told my car hadn’t been looked at, but would be taken care of first thing in the morning. When I hadn’t heard any update by lunchtime the next day, I called the dealership again, only to get no answer. After multiple phone calls and texts to the service line, I was misdirected to the wrong service advisor’s voicemail. Once someone finally answered, I was told my car would be ready by 5PM. My car wasn’t dropped off until 6PM.After all of the miscommunication and poor customer service, I was greeted with an $1,100 bill. I was charged for a service I didn’t approve of and not one fee was waived or discounted for the terrible experience. I will never trust Ourisman Volvo with my car again. If you live in Bethesda, spend the gas money and find a dealership father away.

Great service. Everth A. is such a pro and really communicated and helped work around my schedule. Best location for service due to the quality of staff and service.

Went in to get my oil changed and airbag light cleared. Somewhat confident my oil was changed but when I got back in my car, the airbag light was still on. They charged me $190 to clear the light and the light is still on. When I called to discuss, they were very argumentative and defensive. It did not seem like they wanted to work it out.

Got my 10000 mile service. This place a great.

My advisor Everth Alavarado is extremely knowledgeable professional. Am very happy for his service on my visit.

I have owned a Volvo S-80 for the past ten years and have kept it maintained by the Ourisman Volvo maintenance team during this entire time.I’ve always appreciated the professionalism of staff and the quality of the work. I appreciated their shuttle service and LOVE their recent option of having my vehicle picked up at my home.This year, a friend expressed interest in purchasing my still-reliable sedan so I began reviewing new-ish models. I winnowed my choices to two different brands, but selected the Volvo.Why? Ourisman VolvoI know I will receive quality service.I hope to drive another well-maintained Volvo for the next ten years.

Good customer service. You can wait there or they can take you to friendship heights if you want to shop while you wait

Great. Timely, professional. No complaints.

Went in for 100k tune-up. Great service from Everth! Highly recommend.

Brenda was awesome to work with. We had a problem with how the bumper cover accessory was installed and it was damaging the lift gate. She got us in quickly and fixed it all! This Volvo is not the closest to us at all, but we will be returning for further service from now on.

This was the first time deal with a volvo dealship and it was wonderful experience. The service assistant Shawn Hirsch assisted me with my problem and he put me at ease insuring me that my car was in good hands. I could not thank him enough for his professionalism and patience. Just like he said everything worked out.

It was very good.

This place the worst. If you love car. The owner is not very thoughtful of others. Keeps abandoned cars around for spare parts to fix your vehicles. Nice rite.

Friendly service and attentive to detail. Newly renovated welcome hall.

Been here a few times and have always gotten prompt, truly considerate service.

Love my Volvo! Great service!

Scheduled an appointment for maintenance under warranty weeks in advance. They called an hour before to tell me they can’t do warranty work today and cancelled, makes no sense. Unacceptable.

Awesome best

A shoddy operation all around