This shop kept us informed and worked hard to fit our timeline of when we needed it back. Knowledgeable and friendly and hard working. I’ve used them 3 times over the years and will continue to use them for body repair work. Paint jobs are also outstanding.

First off, the vehicle was supposed to be finished on Friday, then had to hunt them down at end of business Monday to get it back. Whoever detailed it drove it until the tank was on vapors, smoked cigarettes in it and didn’t even roll up the window when the washed it, leaving dried soap and ashes all over my headliner. This doesn’t even go into the issues they had with the actual repairs. Oh yeah and the new ding on my door... Zero stars. Do not recommend for anyone, ever.

Repair tech was ACES! Knowledgeable. Kind. Patient. The store as a whole was helpful with coordinating all the details with rental vehicle, insurance company, and did not over charge for parts or labor like anywhere else Ive ever experienced.

Great service. They finished ahead of schedule and provided text updates throughout the whole process.

They did an awesome job! The only reason I didnt give 5 stars is because they said it shouldnt take to long and it wasnt ready until 2 days after the target date of completion which wasnt to bad because I did have another car to get around in so just in case someone is out there going in blindly like I did you might want to make sure you get the rental that the insurance ask you if you need, other than that,awesome job!!

They told me 3 different times that my car would be finished and 3 different times it wasnt. I just wanted a for sure date it would be done so I could set up a ride and by the time it was actually done I had to spend 40 dollars on lyfts because I would book a driver and then cancel it once they said it wouldnt be finished.

That are vary nice people & was very impressed with there help . I scheduled my car to fixed at shop in Yukon shop.

Customer service is great. Had a small problem with my bumper and the paint chip an it was still under warranty but they would not fix it. The manager says it was something I did. What do y’all think. It’s to bad that there is NO OTHER DAMAGE TO THE LIGHT OR THE PAINT AROUND THE PAINT CHIP IF IT WAS DONE BY ME NOTHING IS WRONG ANYWHERE ELSE. BESIDE ONE SMALL SPOT. THE BUMPER IS BRAND NEW WHEN PICKED UP. THE REAL TRUTH IS A WARRANTY IS JUST A PIECE OF PAPER. AND STANDS FOR NOTHING!

Said it would be done Friday then had to call said it would be done Monday called Monday and yet again no car won’t be done till Tuesday and called on Tuesday but look at that no you’re car isn’t ready yet. Isn’t a good customer service and they just keep pushing dates, probably to gain more money for longer it’s in the shop. Should’ve done business with more professional and better customer service other than dealing with anyone the only helpful employee there was Dillon the estimator but other than that nobody cares to help

Great people, very professional

Car Craft Auto Body did a great job on repairing my car after I was in a car accident. I dropped off my car and signed the paperwork that was already waiting for me. I received weekly updates on Tuesday and Thursday about the car repairs. When I picked up my car it was freshly washed and a cleaned interior. The outside repairs look great! Thank you! I posted pictures to show the damage! Looks like new!

They did a wonderful job and finished ahead of schedule.

Very happy with my repair. Looks good as new. They send updates while working on your vehicle. Very friendly staff that is willing to do whatever the can to make sure youre satisfied. Highly recommend. And my vehicle was even done a few days earlier than the estimate.

I just got my car back a couple of weeks ago and i just wish they could have done the hole car. I took it to them because it was close to my home and it was clean and friendly business. They did a wonderful job on it. The back driver side panel looks like a brand new car. A guy ran a light yesterday and slightly scratched the same place so it looks like i will be doing business with them again. I highly recommend Car Craft Auto Body!

This is the 3rd time I have used this body shop for repairs. The first time was a minor repair to the front bumper of a 2016 Chevy Cruz. The second was when I got a deer with that same car. Not a lot of damage either time but the repair work was top notch.This time, it was a major repair to a brand new 2020 Silverado. Over $18,000.00 to fix the truck. I could not even tell it had been wrecked when I got it back. They made sure everything was just right before they told me it was ready. I found one little thing that wasnt working and they got if fixed as quickly as they could. With as much damage as I had, I couldnt be happier with the repairs.

The ladies managing the front are super knowledgable and very helpful. They text you twice a week to give you updates about where in the process your car is which is super helpful! Service is excellent, had my low pressure tire light come on after service. They let me bring it back in and Bill checked and topped off all my tires with no hesitation. I had a concern about one of my non-essential lights after service and Bill went back in and fixed the connection. Definitely good follow-through service. They want to make sure you feel good about your experience! Recommend.

The customer service here is amazing! My estimator, Brian, took his time to really explain things to me. He did not talk down to me or make me feel like I was stupid for the questions I asked. They kept me updated and my car looked brand new when I picked it up. Thanks guys! I am totally going to use you from now on and refer you to all my friends and family.

They dont seem to know whats going on with your car.This is a place that Progressive recommends but its sub par.

Very professional. Called and told me that my vehicle was back in paint due to a scratch and it pushed it back a day. Kept me updated throughout the entire process. Will be using again if needed.

After getting off on a rocky start, I was very pleased with the work that was done. Brian went out of his way to keep me informed on the process of repairing my truck. The repair was exceptional. It looks better than new. A nice perk was the truck was washed inside and out...I certainly wasnt expecting that. I would recommend them, but most importantly I would go back if I needed their services again.

Brought my car in June 5 to have work done they kept me up to date with the status of my vehicle and contacted me about any concerns, staff were very polite throughout the entire process.

These Guys repaired my Mazda3 in Silver after I was rear ended. It was a quality repair with the closest silver color match I have seen from a place like this. I plan to take My Grand dads Outback here for repairs this year.Its a body shop not a high end dealership, so in all honesty its great.

Absolutely the worst body shop. Just after I had work done on the front end of my vehicle the paint started peeling off the brand new fender THEY installed and painted last year. When I brought it up to them they said theyd just put some touch up paint on it without doing anything about the rust that was forming. They also somehow managed to break my hood support rod they replaced that however! Also their form of detailing means throwing everything into your trunk and vacuuming. Sure that delayed starter board wasnt important just chuck it in the trunk.

They are awesome they do a good job on my Volkswagen!!

Excellent service. Very professional. They even detailed my truck, and changed out my wiper blades. It’s the little things. Much appreciated, thanks.

I’ve used them a few times and will in the future. The kept me in the loop from start to finish and was done quicker than originally discussed. Everything on the car looked as I should. Great work!!

Just wonderful, consummate professionals. Checked in with me every Tuesday and Thursday, and even washed my car. I dont know if that was a holiday treat, but Im so grateful. My car hasnt looked so good since I bought it!!!

Great place you can trust that does the right thing every time. I love doing business with someone that will do what they say. Not only that....they do it with gratitude. They are happy to do the work and appreciate their customers!! I wont go anywhere else.

For some strange reason, I seem to be a car damage/ding magnet. Ive had people back in to me in parking lots and drive away, rear-ended at stop lights, etc.. Ive used Car Craft for the last two fixes and Ive been very pleased. My last repair, they had originally thought it would take a day to fix, so I dropped it off and got Enterprise to come pick me up. Within the hour, before Enterprise could complete the rental, I get a call on my cell saying it was fixed and ready to pick up! Saved me a lot of money. Though I hope to never have to use them again, its where Ill be going if I need it.My ONLY disappointment was I tried to get them to cut me a deal for doing two things at once and the quick reply was nope. Come on...haggle a bit guys! :0)Other than that, great place, professional, and courteous.

Excellent work very reassuring, they ensured all concerns were answered prior to doing anything on the vehicle and addresses concerns after the repair. Would definetly recommend them.

Very very very rude customer service dont even waste your time here just keep scrolling and find another body shop!

Nice and professional. I an ent gotten my vehicle yet but when i do, Ill update my review

Very nice staff and did wonderful job on my car.

Honest and fair. Was recommended to them by USAA insurance. They called and gave me updates on what was being repaired and how much more time it would take every day or two. I had a very large and expensive repair. Great customer service, and very friendly. They would be my first choice if I needed another repair.

I really thought this was going to be a nice place, everyone was friendly and they seemed efficient. My husbands truck had significant damage from tornado wind damage in 2013, and they were listed on our insurance through Liberty Mutual so I assumed it would be a good place.. .I was completely wrong. I knew it would take a while to repair but, It took way longer than they said to complete the work. After it was supposedly completed we found the window wouldnt roll down, and the flasher switch wouldnt work. My husband actually fixed the switch and car craft had to reimburse US. The day after we brought it back home we noticed the NEW windshield was cracked. It was a huge pain and they dont fully complete their work. Also there was a hose left unhooked under the truck as well. Make sure you test every part of your vehicle before you leave dont just assume everything is fixed. If youre not sure what to check, have someone that knows what theyre doing look it over and make sure everything is working. The damage done to the truck was so bad that I didnt think to check the flashers switch...but check it all!!! I had to take the truck back to them not once, but twice. They have horrible communcation. Avoid the headache and go elsewhere! We wont be back.

Car Craft did an excellent job on repairing my vehicle. Brian walked me step by step through the process and I got multiple phone calls with updates. Thank you guys so much!!

Always do great job

I was sent here by Liberty Mutual. I was getting ready to go to an estimate appointment that I had to make 4 days from the day I called. Which I find ridiculous. After reading these reviews. Im choosing a different body shop. I also had an issue where supposedly they called me to make an appointment but I never got the call and they never left a mess. Whew! Feeling like I dodged a bullet!

They are horrible!!!! They finished my car and NEVER CONTACTED ME! So I ended up having to pay out of pocket for the rental car, cause they still made sure to contact the insurance company to tell them it was done. When I went in to complain all I got was sorry sweetie, our computer says we called so youre out of luck. They claimed they called on a Thursday around 2pm when I KNOW I had my phone with me, and then they never tried again. When I asked why they wouldnt call the next day I got well it was really busy. Never go here!!! CATHY will be hugely disrespectful and lie right to your face.

Always done great work for me and been transparent!

We have had a couple of cars repaired here, in all cases they always take twice a long as quoted. In all cases (3) the cars have come back nasty and never clean.One of the cars has a sunroof that has never worked right, the drivers sun shade is messed up, it only goes down and not to the side. Trim kept falling off the car and I had to put double sided tape on it. The windshield that was replaced constantly squeaks.The last time they had the car for 2 months and then another week when we told them it needed to be clean. They also charged almost the value of the car, the car should havebeen totaled but Car Craft kept adding to the bill, I am surprised the Insurance company didnt investigate the matter.I will say the paint work is good, it all the other stuff that is terrible.Bottom line, if you have a major repair, run dont walk away for this place.

Could be a good place, not very helpful

They kept me updated on stays of repairs

They fixed damage to my truck bumper. Work was done well and on time.

Great job.

Great customer service!

Perfect experience

Pricey

I got in a wreck in the last ice storm which I was worried totaled the car. The folks at Collision Works-Bethany got me fixed up and my Miata runs like a brand new car. It took a bit longer than originally expected. They found that the steering rack had cracked when they took it for a test drive, so they kept it till that was fixed. Ignore anyone who writes a review complaining about not getting their car back by the original delivery date. I would rather have a fully fixed car thats overdue, than a dysfunctional car rushed to the customer. Collision Works wont release a car till theyre sure its fixed and its worth the wait.

Excellent