Good store. However last week my husband purchased a tool there that broke before he even used it. It clearly had defects in it after looking it over. Everything else weve bought there has been good though. Clean store and staff are usually helpful and nice.

Customer service might be a thing of the past. Yes I was around when pumping your own gas wasnt even heard of. Rick behind the counter first assisted me on the phone searching their inventory for proper replacement batteries for my 1992 bass boat. The conversation was somewhat lengthy. All the while Rick was personable and through. Rick located the correct batteries at a different location. He assured me they would be delivered to his location the next day. I arrived at noon the next day and the batteries were there. Rick loaded my batteries in my truck for me. So customer service still exists. Thank you Rick.

These guys are awesome!!! I had a radiator issue and these guys went above and beyond to help me! Without their help I would have been stranded for hours. I dont know what I would have done without them. Thank guys!A forever loyal customer

Super super satisfied the best service I have ever received at any shop, special thank you to Rick M.Came to find a part and helped me out in an instant, struggled a quite few times with attaching the part because it was not the right size but thankfully Rick was kind enough to switch the part every-time it was not fitting wouldn’t have made it out the state back home safely without his help.

I asked one employee on the floor for help and they told me to stand in line, didnt offer to help in any way. Stood inline while one employee was chatting with the customer in front of me, nothing about a out auto parts. All the while the are three other employees in the back standing around. After standing in line for over five minutes, an employee finally comes up and offers to help the person behind me. The other customer told me to go first. It took less than five minutes to order my part and ring up my other items. Come on, get to work.

The service was fine but there prices were not the clerk tell me one price but the price was doubled when wrong up on the computer wasnt happy about that at all.

Very friendly and helpful staff!

Always very friendly and helpful

Great service and nice people, far better than oreillys down the road.

Bought coil pack for Cruise. Good customer service.

Walked in looking to buy oil, an oil filter, and wheel ramps for my car but when i walked in i wasnt greeted which isnt a big deal but as i tried to shop your selection of motor oil and oil filters i was watched by a man who i figured was an employee but never once introduced himself as one. Its as if he thought i was going to steal the overly priced 5qt motor oil with my 2 young kids in tow. I think ill take my business to Autozone where i can atleast get some assitance while i shop.

Great service awesome people

Very helpful staff. God bless their staff. They are ready to help with full dedication.

Spend alot of money with these ppl

Super helpful, super friendly.Covid restrictions followed.

Very good

Best price for auto parts

Seems they are just in a hurry to get you out of the way. Customer service is lacking.

Helpful people

Staff is super friendly and very knowledgeable. Prices were great also. They had everything I needed in stock. Ordered online the night before and pickef up my parts first thing in the morning.

Low quality parts and you go in the store and 3 or 4 workers will be grouped up talking and let you stand there forever without offering to help, berea the worst and richmond close second. I took an alternate in to be checked and they said defiantly bad, I bought one and had same problem, dont take their word for testing your car parts, competition much easier to deal with and at least wait on you.. note to management, owners,, I would fire every one of them and start over.. potheticly run business

Clean, well stocked, staff friendly, efficient and helpful

They are helpful. And usually know things the average person doesnt.

Friendly and helpful service. Veteran friendly and I accidentally forgot my Yeti cup on the counter and nobody stole it or spit in it. Thats a pretty rare quality to find in people these days. Great experience and I will continue to shop here.

The road work is completed and it looks good.

My car broke down in the parking lot. We were parked there for over 6 hours trying to fix it. Staff very was patient and friendly.

I’m afraid I was disappointed with the service(or lack thereof) I received here. I ordered windshield wipers off the website and my husband thought he installed it correctly but it fell off. I went in to make sure we purchased the correct one and to see if they could install it for me. The man said he had never put them on before and tried to put it on by did not know how. He asked if I wanted to purchase different ones. When I asked if he could put them on if I did he said he would try. I was frustrated and said I would just wait. I don’t understand why a place that offers free installation of these products would not know how to install them? My husband and I work full time and don’t have a lot of time to get stuff like this done. Now I’m going to try a different Advanced Auto and hope they will know how to install windshield wipers.

Not a good customer service experience to say minimum. Probably a bad day but hey, theres another store in any direction I wanted to pull out.

Staff are helpful and friendly. They have what you need to work on your vehicle. And if they dont, theyll get it ordered for you. Really clean and overall nice place for parts.

The store was very clean, however, no one offered at all to acknowledge us being there, much less offering any assistance

Called about a simple question and part and the man that answered was very rude.

Best place

Knowledgable folks, always great establishment but their code reader is down and hasn’t been replaced in abit. So if you need a code read they’ll be referring you down the road. So if you just need parts your good. If you need a code read. Better head somewhere else.

I have been using the one in Berea Kentucky for the last 22 years and will continue to do so. Very helpful staff and knowledgeable.

Dam good place to get auto parts very noulagable

Cant bleave the way i got treated the most unprofessional service ever nice doing business with you last time

Found my stuff, in and out fast, good natured salespeople.

Good place to get what u need thanks guys

The employees are always happy to help you find what you are looking looking for and in most cases will help you put it on for you.

I live in Mt Vernon.. about 15 miles South of Berea. The last couple times I have tried to call this store. I get put on hold for about 5 minutes and then the phone starts ringing and no one answers the phone?? Ill take my business elsewhere..

Can never get waited on. I was there this past Sunday and the young man WOULD NOT GET OFF HIS CELL PHONE TO HELP ME. I will never go back. They need some of there OLD District Managers back.

Love the staff here, they always do what they can to help me find what I need.

In the same day, I went to both Advance Auto and OReileys. Advance Auto had more parts in stock. Their prices were a bit more on some of the parts, but since they price match, it ultimately didnt matter. In most cases, I got my parts on the same day, & at the lowest local price.

Service was good and immediate

Great people. Helpful and knowledgeable

Guys there were very helpful

Almost always best prices good people if not in stock same or next day they can have it and check them out on web great promo deals and discounts

Over priced, and everything has to be ordered! They were not very knowledgeable about anything automotive. They only know what the screen shows them.

I can usually get what I need there.

Very friendly helpful knowledgeable staff.

Very nice and helpful people

Very helpful

Staff isnt the most knowable. Easier to order online.

Had what I needed in stock prices are competitive

Friendly helpful staff

My husband likes it best

Ok for partshouse

Good pricee and people

Its OK, could be better.

Integrity and plesant customer service

Like Wal-Mart for carsAnd trucks.

Parts always wrong can i just get em myself

People friendly

Very helpful.

Good place for men

Helpful friendly staff.

They are not intrested in helping you stood there 10 min only one in the store nobody helped me they just were talking to each other

Long wait at the register to ask what kind of antifreeze I needed. The guy had to look it up and then asked someone else who was impatient and shrugged his shoulders. So I didnt buy the antifreeze that I needed from there. There was several people just standing waiting to be checked out and the employees didnt seem to care.

Very poor service and no help installing battery

Friendly and eager to help!

Great service

Friendly service.

Very helpful

Extremely courteous and attentive

Fast friendly serve

Great quick service

This particular visit to Advance Auto Parts is one that had me quite upset it was late in the afternoon and I suppose it was time to close within 10 minutes or so but they serve a customer service assistant associate was rude and very Curt I care not to go back to this particular branch of advanced Auto Parts

Handy

Love 💘

Always helpful

Low quality parts

Good service.

Always what you want!

Knowledgeable employees

Excellent

GREAT

Its OK

Slow

Auto Parts