This doesnt feel like the best of buys Ive visited. Low lighting. Decent computers and video games. Appliances sure. But barely a photography and camera section. Older gear and missing stock. So yeah...... Staff was friendly at least and did check in me while I walked around.My biggest concern is how I came in and drove right into this massive pot hole in the entry way of the lot. This needs a cone at least, or some kind of filler in it (theres a home depot across the street a couple bags of dirt till something permanent come on?). Im hoping for no long term damage. But thats just not good to have in you main entryway.

Marc the Assistant Manager was wonderful today! I had bought a used TV listed in Excellent Condition and it turned out it didn’t have a power cord. I went back to the store in a poor mood looking for a new tv and to return the used one, and Marc went above and beyond to find another cord and make sure it worked. I left all smiles! Thank you, Marc!

Good products but over priced. Found the laptop I wanted on their website for 309.99 found the same laptop on Amazon for 260.00. the sales associates were very nice. Not a fan of some of the geek squad members. Very uppity. Great selection and if they dont have what you are looking for they will find it for you at another store. Deals are hit or miss. Some sales arent really sales at all. I would suggest price checking and seeing if they will match. I doubt I buy anything from them.on account I can find it cheaper elsewhere almost every time. I believe when you buy their products you also pay for their name. Not a bad store by any means but would not recommend of you are on a budget.

Great service! Very nice ladies at the front! The service me and my brother got from a very helpful man was much appreciated! Great atmosphere! They had the thing my brother was exactly looking for!

My husband and I recently purchased a computer and printer from Best Buy in Benton Harbor. Customer service was outstanding. Josh was our salesman. He listened to what we wanted and was very knowledgeable about the computers available. Best Buy was able to transfer information from our old computer to the new one and we picked it up four days later. After we set it up at home we needed tech help so scheduled an appointment with the Geek Squad. The next day Robert from the Geek Squad came on time and was so helpful in giving us the information we needed. Best Buy is very fortunate to have him as an employee. I highly recommend Best Buy in Benton Harbor.

Usually has what I need and a good selection of open box goods if you are looking for a price break.

Service was awesome. Took care of my needs without questions. Treated me like I would want to treat others.Respected the problem and took care of it.thank you

Theres a check in table at the front to steer the customer in the right direction and answer questions. If you want a sales rep they will send one to you. Pierre spent a lot of time with us answering questions on refrigerators. I told him I was going through the paces to check on other deals and I asked him why I should but from them. He said the company name is BEST BUY. 😆 I had to laugh but after I spent most of my afternoon checking the other bug box stores, blue and orange, I went back and got an even better deal. It was delivered by the geek squad very professionally and as promised. Then Pierre sold us new phones which we needed but werent there to do. Great job BEST BUY.

I stood in the checkout line for 20 minutes because customer service desk was the checkout line and there was one person working. When I finally got to the checkout I was going to purchase a boost Mobile card to put minutes on my phone but I couldnt use my gift card for Best buy to purchase it. I walked out with nothing. I still have a $30 gift card that I cant use because I cant find anything as I want but, but they still have my money.

Employees are very helpful and got my daughters chrome book delivered to my house the next day!

Was greeted at the door asking what I needed. I told the person and they took my name and said to go wait the the Department and someone would be with me. After 30 minutes, I was browsing so it wasnt a horrible wait, no one came to ask what I wanted or needed. They were not busy. Attendants were wandering. So sad. This will make me think before going back for help!

Awesome! Joshua was a huge help with a great personality, friendly demeanor, and fun sense of humor. Buying a router/modem isnt the most fun I can have, but he made it fun!!

They had the refrigerator we wanted. Had a quick delivery date. We are happy as heck.

They do not have enough personnel sometimes I have gone in there it looks like theres only two people running the whole store. I was in there today I got waited on immediately and the guy did a really good job. I just wish I didnt have to wait till 10 to get in the store.

Extremely helpful staff! Keep up the good work.

Great Local Best buy store many Items to consider including Appliances and High performance Television aa well as PC Tablets Phones Electronics Great Service and Customer Assistance.

Excellent staff! Were very friendly and helpful.

Probably the worst experiences I have had with the geek squad here. They are supposed to be authorized apple repair facilities. I took my iPhone to them to replace the battery because it was bulging. I was told that they cannot replace the battery and I should take it to an Apple store. I’m not sure why other retailers recommend them.I would not waste your time going here. Other locations may be different but this one is the worst of the lot

Picked up some printer cartridges for my HP 2755 , everyone was great. Nice place

Im very happy with my new microwave

Ran in 5 minutes before closing, staff was friendly and helpful, it could have been 5 minutes after opening, no rushing.

The employees welcomed me at the door and took me directly to what I needed and then to the check out. I was in and out in 10 minutes. I loved it.

Walked in and was greeted right away. Needed a printer for work. I was asked about the type of use it would require. Was directed immediately to an Epson ecotank model, rung up and delivered to my car... all by the salesman. Less than 15 minutes!

Very helpful staff. Inaccurate website as to what the store actually has in stock.

Nice. It was a great greeting at the door. All my questions were answered. KEEP UP the good 👍and BESTBUY.

I had to pick up my laptop. It had been sent out for repairs. It didnt take long to be repaired.

Josh helped us find an older model phone case. He was very sure there was one, and finally discovered it.

Brought computer laptop in to be repaired... told me had to send to another state..3 to 5 weeks....80$ then most likely 200 or more i should think about a new computer since they only last 4 to 5 years and this one was 4 years old. Took home... opened back... ordered 2 new parts for 35$ was fixed in 3 days

If Best Buy is ever going to compete with Amazon, they need to actually have items in stock. Wanted to purchase an item and not support Amazon, but the shelves were empty... Shame. Now Amazon gets the sale.

Josh was very helpful and informative.

Found exactly what I was looking for. Great electronics and entertainment systems store, plus more besides!

Great store with super helpful staff. The young man who helped us was wonderful.

I called the store to verify a specific dimension about a TV that the Best Buy website says they have on display there. This store does not accept calls. I guess Ill find somewhere else to purchase the TV.

That Geek squad at Best Buy, are a wonderful and helpful group of men and ladys. They are always polite and very understandable to people that just dont know how to do things.

I love it the people are so nice and the help was so good and u was really good finding my stuff with curbside pick up

Did not take long to help me. Liked stylo 6, and thought it was better than my stylo 5. Lady clerk said no. I thought it had better sound. Again no. I left listening to review. That Phone had 2 speakers, and would have sounded like surround sound. Guess you missed a sale.

Typical high pressure Best buy sales tactics. Geek squad people were helpful in setting up a open box watch/samsungfit. Customer service girl was snide and not that helpful. One of the roaming sales people was walking near me and I heard her other coworkers talking snidely about people asking for help and going to too many sales people for that. I did talk to the store manager who was helpful but distant. I dont think Ill be back to the Benton harbor Best buy ever. Even if I have to drive 50 miles to Mishawaka. Its not too hard to figure out why Best buy is suffering as a company in general.seems to me they would just be better off closing the doors and doing everything online. At least they would eliminate the labor cost with the snippy sales people. I gave the store three stars because they were a little bit helpful but all in all it was a bad experience.

Helpful associates, they had just what I needed

The staff was very helpful. Wearing masks.

ORDERED A GAME AND IT WAS DELIVERED IN LESS THAN 24 HOURS. VERY NICE !!!!

Ordered an iPad through Best Buy through Best Buy customer line. During the night I received an email from UPS and Best Buy that my order was being returned and a refund is being processed without reason. Since Best Buy refused to contact me about this, I called and made several complaints about this to finally get an answer. Best incorrectly did the shipping label so it was returned back to them. Best Buy refused to correct the problem so instead they just issue a refund without any reason. It took them several days for them to reach out to me about this issue and will not work with me on correcting the problem by just putting it back on the shelf. The manager stated she thinks it’s still here if I want to come in and get it. I advised them I went to a reliable store and already received my iPad. The customer service is very poor and they obviously do not care about online customer orders. This was the Best Buy in Lansing, MI.

Alex at the Geek Squad Desk was extremely helpful. Glad to have worked with him.

The employees are real nice, they help me find the item I was looking for.

Great customer services. They were able to answer all my questions and make sure I was taken care of

Cant say I really had a major issue with them. I you got a odd question about doing something out of the box with electronics they usually have a straight answer for you.

The place is convenient, just off the interstate 90,,, good and nice staffs in the store willing to help u out and even they do help u that u dont even expect and guide u..

Great place to find electronics and other cool stuff

There were very helpful. Answer all of my ?s even the dumb ones

I asked for an ethernet cable and they directed me to them effortlessly.

Josh in the back was cool dude. Sold me outside projector for the family.

I needed a mother board for my sons computer prices are ok and have the basic range of products be nice if the have more components

Awful customer service experience!!!2 managers asked us to call customer service about a restocking fee of $45 and when we called, over the phone they said that problem is solved only in the store, by the manager...no professionalism and lack of training at this store.We bought a phone that wasnt working properly and they wrote in the note for the returning reason changed mind, and when we questioned the restocking fee they just handed the phone over to us saying take it back then and dismissed us. And this is how Best Buy is losing another old customer...

Staff were incredibly helpful as soon as I walked in. They instantly asked me if I needed help finding what I was looking for. Then they brang me to it and showed me all the options (well i told them my budget for it as well.) They got me the item in and out fast. This is the nicest best buy in Michigan in my opinion

I placed an order for a new phone through Verizon online at best buy. When I paid everything went as it should and there seemed to be no problems with my order. I was supposed to go pick it up same day. I never got the email to go pick it up, so after waiting for 6 hours I went to the store to see if they had my order. They said that for some reason my order processed as a deliever to home and they said that it would be to my house that night by 7pm. It never came so I called at 8pm and after waiting 1.5 hours on hold someone finally answered and said it would be the next day. Still the order never came. Finally three days after I placed my order I got an email telling me to go pick it up. I went and got the phone then spent 2 days on the phone with people trying to get the phone activated because I already paid for a plan and it was supposed to be pre activated. Finally after 2 days they magically said that the order account through Verizon was invalid and that the sim card in the phone was deactivated and couldnt be activated. So I had to return the phone and redo the order. Wouldnt recommend ordering phones online through them.

Our best buy is much what you would come to expect from any other of the chains. decent amount of variety to choose from in-store when you want something right now and not waiting to get it online. Their order online and pick up and store service seems to be very well done. Ive used that multiple times and not had an issue. Very thorough about checking identification to make sure you are the only one picking up what you ordered. The store is clean and seems to be staffed appropriately.

Great little tv.promt delivery

I like Best Buy. Great selection and staff is very helpful if you have questions

They had what we needed.. they had things that we didnt need but bought anyways. Always a friendly and helpful staff! :)

It was ok, but like everywhere, short staffed.

Excellent products.....service pretty good

Good price 100 $ lower

Nick assisted me and he was helpful in every way. He knew what I needed. He even went digging through the back and found the iPad I was looking for.

Told me repair could be 250. to 300. I shopped local READY 35.00, READ RIGHT 35.00 go figure, something wrong with theirbig picture i used Tri-County zip 49098. Chris Awesome/honest/affordable.

Second time Ive been there waited over a half an hour to get waited on. Only to find out they were out of the product I wanted or needed. Asked about ordering was told 3-5 days. Went home ordered it from Amazon. Got it next afternoon. Then merchants why brick and mortar stores have no customers.

Went in for a microwave, had several choices to choose from. In and out pretty fast.

Purchased 2 LG 50 inch TVs. 2 separate visits. KT did awesome job. Thanks

Jason sanders is the best!!!!! Very knowledgeable and very customer oriented

Went to buy phones n the guy who helped was so helpful

Fantastic as always! Thanks agian.

Great customer service. Employees answered my questions and was honest when they couldnt.

Tried shopping here again. I should not have given them a second chance. I walked in the store tried to find someone to help me no luck there. So just drive past this Best Buy and go to the one in Mishawaka or Merrillville.

Lots of help to find products. Friendly

I found everything I needed and got top-rate service. A member of The Geek Squad named Jeremiah help me find a radio for my truck and he was extremely helpful! thanks Jeremiah!!!

We just purchased a laptop from your store in Benton Harbor. Because it wasnt available at the store it had to be shipped to us. We recently moved to Benton Harbor and my husband confirmed our new address to your associate and he confirmed it on the screen. The associate confirmed that the laptop would be here in 24 hours.We received a text from the new owners of our former house in Naperville that the laptop had arrived there. My husband went to the store and spoke to a manager who told him she was too sick to speak to him and offered him $50 for his troubles. Now he has to drive 2 hours to and from our old home to pick up the laptop and is missing a day of work. He tried to drive tonight but the storm turned him around.I dont think $50 is an acceptable amount. During the entire interaction my husband was on hold with your corporate number and the employees at the store laughed at said yeah...they will never answer. I think this is terrible customer service. I also think you have a manager working, sick, during covid.

Very helpful employees

This is one of the better Best Buy stores Ive been to. I dont know if its because the town is small or if its just that they have good employees, but anytime I go there there is always someone available to help. Ive been to other stores and have had to wait for a good length of time for someone to be able to help. All the employees at this store that I have encountered are friendly, knowledgeable and not pushy.

TV works great . The salesperson knew what he was doing.

Usually more pricey than anywhere else. Did not stock charging accessories for Samsung watches. The selection of products is the best for a brick and mortar.

Curbside pickup of a TV literally took 5 minutes!

I walked in the and I was in the for a half hour and not one sales associate offered me any assistant! And one of the sales associate smelled really bad

The workers was very helpful

I will never buy anything from the Benton harbor Best Buy again as long as it’s manage by a rude man named HANS .... I went to pick up my order and they not find it. Instead of him being kind and sympathetic about it... he was so rude and told me Dont come back until I get an email cause it won’t be there or I can get a refund. I was so shock for store that’s already low on business their customer service IS VERY POOR & I give customer service for a living. Do better Best Buy corporate hiring employees.

Great salesman. Item was in store. They loaded it in the car for me. EASY PURCHASE !

Good store, awesome personnel, grey service.

Came in to buy a new camera case. Not as much of a selection as I had hoped for, but I was able to find something and check out quickly.

Geek Squad member was very helpful and knowledgeable.

I have always done well at best buy 😃

Online sales are never accurate. A limited sale item was announced to launch online at 10 am. I spent 5 hours waiting for it to launch on the website. It didnt launch until 3pm right when I had to leave. This is really unacceptable.

Wanted to buy a 75 inch tv (only because that was the biggest they had) from this store and when we asked for help, the employee said not right now and was too stupid to call someone else. Very rude, even when trying to buy expensive items, DO NOT GO HERE

Employees dont know anything about the product they sell.

Tried to get a new cell. Lady helping was very rude. Said they have never unlocked phones at any location. Despite me showing her on website that they do in fact unlock for $39.

Not much there an the. Staff. Are just there. Nothing. Special.

Great service, Josh & ivan were wonderful! Thanks

The helpful knowledge of the store employees is amazing!

They were very helpful about TVs and explaining how they work. Did not buy anything but will return when ready to buy.

Friendly staff. Always willing to help find the perfect product.

They wont/cant answer phone calls.Bad company policy

Always friendly, knowledgeable and willing to help everytime i come in there. (which is alot haha)

My husband and I went to Best Buy to see if we could find games for our grandsons for Christmas and to get jacks for our stereo. We also ended up getting some other electronics. We found everything we were looking for except one of the games, which we got at Best Buy on line, with free shipping! Itll be here tomorrow! I just bought it tonight!!! I love it!

Staff is friendly and knowledgeable about the situation, if not they will find someone who is.