Lionell was great! I needed a new battery, he walked me through choosing the right battery, installed it, offered advice and referrals for another car issue and refused my gratuity attempt. Excellent service, warm, welcoming, and informative. Thank you!

Great Customer Service and Down to Earth Staff

Excellent customer service! Bought wipers and store manager, Alfredo help me install them (in the rain)! Highly recommend! Thanks, Alfredo

Found what I needed the guy with the gray shirt was helpful but there was a young guy with a red shirt that seemed that he was being bothered when I asked him if I could checkout with him.

Quick and efficient.Helpful and they give military discounts.

They had great customer service. No issues

Alfredo went above and beyond. Great customer service, so nice and professional!

Tried to return a bad Bosch wiper blade and was refused.

Leonel D., is a great salesman. Thx u

My family and I were traveling back from a vacation in southern Illinois when the check engine light began to flash continuously and we brought our car to the nearest AutoZone for diagnostic advice. We were 45 miles from our home. It was almost closing time on a Saturday night and we were treated with respect and professionalism by John who came out to look at our vehicle for possible problems that could be causing the light to be in. John was very informative and careful as he checked a few things then assured us we would make it home safely with the advice to bring our car to the mechanic as soon as possible. We did make it home OK and because of John’s kindness and excellent customer service we did not have the stressful 45 minute journey home we would have had otherwise. We were very impressed by his knowledge and wish to thank him for all his help. John is an outstanding employee and I will continue to use AutoZone in the future as John is an excellent representative of the kind of people hired by this company.

Very Helpful! Above & Beyond!

Not a friendly store, usually doesnt have items. Each time I call Im met with frustration; even when I give specifics on what I needed to repair my vehicle. 😕

Part sales manager Alfredo has excellent customer service skills. Always going the extra mile to serve his customer! Very knowledgeable and friendly at what he does. Thank you for helping me. Strong work!

Never got the items always some excuse and never got rental tool

John was major help! No questions asked he explained everything and got the job done! The type of employee that make you feel comfortable!

Wouldnt let us use the bathroom and it was an emergency.

I’ve had issues with my battery, so I pulled up trying to get my battery checked and replaced and they refused to check my battery because it was drizzling.I understand if it was snowing or a thunderstorm, but a little bit of rain never hurt anyone. Last time I walk into an auto zone. Drove to o’Reilly’s and they didn’t even think twice before checking my battery.Just plain laziness.I think the name tag said Alfredo, although I don’t recall exactly the name.

No helpful enough.

I don’t complete many reviews but I feel like this one is warranted. I came in to buy a light for my back brakes and I was greeted warmly by Alfredo. He immediately begin to assist me by looking at my car and determining what type of light I need. I didn’t know that auto zone change the light, and Alfredo did it free of charge. Alfredo was warm and welcoming, and answered any questions I had patiently and concise. I really appreciate his help.

Found what I can to buy.

Came in to get my battery charged and one of the employees was going to take it out for me. When he came back he said his manager told him not to and now I’m stuck her because my car won’t start.

Worst autozone, poor customer service, even the manager

Quick in and out ,less than 5 min .wish every goverment running place was like that 😀

Always good unless they on the phone

They told me it would take 24hrs to get my battery charged and they only had one equipment this is a bad lie and customer service from lazy people I got my battery charged somewhere else in an hour

Purchased a battery for my wifes car that autozone said was the correct size. It was not (apparently there are two different types of battery for her car and autozone only carries one of them). When I brought it home and realized it wouldnt fit properly I brought it back to return it. The cashier must not have processed the refund of the battery properly because I was never refunded (I also never got a receipt for the return) and now Im disputing the charge with my credit card company but there is no record of the return in their system even though I physically gave this battery back to this store. Train your staff better on how to use your systems.

I like to check out here first for my car pieces because their prices are among the best. They help you out with questions and also explain the problems or issues you might be having with your car. Plenty of parking space. Wheelchair accessible. You can also earn $25 when u spend $20 for five times...thats not bad...since there is always something you need for a car. This store has everything.

John W was so helpful and so polite. Gave us amazing tips to detail cars and showed us an array of amazing products.

Good.

Very fast friendly service. I needed rotors and breaks to have someone change them. So i couldnt leave to pick up the parts, my breaks and rotors were shot , so I called and was able to pay by phone and have my mechanic pick it all up. The gentlemen on the phone was knowledgeable, and helpful.

Was great needs more custom parts

This place is very close to my house so its very convenient to get to. The people that work in their always treated me great. Ive never had any problems their as far as customer service goes. If I needed help finding something they were great in helping me.

Great customer Service

The employee Shante H. Was probably the worst employee at an auto parts store Ive ever encountered.I asked her to explain the difference between the platinum and gold car battery and her response one is platinum, one is gold. I had to wall out at that point.

Didnt have any issues here, went in for a new set of brake pads under lifetime warranty, the employee found my info and gave me a new set without a problem.

Did not have what I wanted. I was looking for a particular color spray can. That why they didnt have it.

Online order pickup, no time to browse or interact much.

Love the special for two rotors and ceramic pads for $100. Pads lifetime warranty and 2yrs on the rotors

PURCHASED A PART THAT WAS DEFECTIVE FROM A DIFFERENT STORE. THIS STORE WAS ABLE TO GET ME THE PART WITHIN A COUPLE HOURS SO MY MECHANIC COULD FINISH THE JOB. GREAT CUSTOMER SERVICE!

Went in for a 139 dollar battery and they wanted charge me 196, went someplace else got the same type of battery for 146

WARNING employee not wearing mask. All customers were wearing them, but an employee wasnt. Had it around his chin the entire time I was there.

Ok

As all stores, there may be a wait. But the customer service is always concerned, helpful and sincere. They want to get you in and out.

Good For Your Auto Parts Always Have Parts in-store.

Great place, free diagnostic, they offer to help install certain things

Bought fuses and car air freshners. Employee spent a little too much time talking to employee than scanning my products so I can leave. But other then that no issues.

I prefer to order part online better than any of the auto part stores, because you can get better quality parts for less money buying parts online.

Being a woman Ive never had a bad experience in AutoZone. Theyre very turning very helpful and I always go back.

AutoZone they answer your questions and help me with the check engine light and they have the reward points

Serving the Neighborhood but I had a negative experience with them back in Summer 2018 relating to service and a purchase of product. Not very happy with how it was handled.

They let people walk around with no mask if they know u ...🤦🏿‍♂️

Okay

Theres some really nice people but, some are not really well experienced or trained at their computerized system; try to be helpful though!

They have great service,very quick and lesson to their customers. Keep up the great work womans & mans

This store is horrible. 3 people working the line oit the door and they all are on taking phone calls like the customers that are in the store are not more important. I couldnt even get help to find what i was looking for. I had to get in line. After standing still for 10 mins i left and went to OReilly down the street. I will NEVER come back to this store.

Just wanted one headlight credit card reader would lock up reading my card...gitl behind counter was too busy on her phone to pay attention to the fact the reader locked up..had to go to another register snd do it all over again...she told me their system has trouble resding Discover cards...finally had to use a Visa card and it went through..there is nothing wrong with my Discover card I use it all the time it is their system. One clerk said they were getting an update in two weeks...two weeks too late for me...ten minutes to get one light bulb....i was the only customer....just sad

I like the service, the prices are decent and the workers are courteous.

Poor customer service. I Purchased front brake pads.When my mechanic began to install them, he realized that I had be sold the wrong pads.The same say I went back to store to return the pads only to be berated by the cashier. The store manager, who was helping another customer, left her customer to assist in the assault. After finally getting a few hours after the p purchasing only to be berated by the

Good job Eddie, very detailed and knowledgeable, insured I got the part I needed.

Friendly and fast

The woman who helped me was so informative and nice

Convenience hour and close to home! People are nice!

They are wonderful at customer service and are very helpful.

They had the battery i needed and i found a coupon online

Love finding the right part and get it down in and out

It is ok

Their scanner is not good, dont give details.But great service.

Always there when you need them. Fast & helpful service too.

Bad customer service, the employee with the grey shirt which i presume is the manager was face timing instead of helping me and employees were not helpful.

Came in today for a new car battery. Super friendly and great prices...

Miguel Z was AWESOME. I drove from Northbrook, IL & another driver informed me that BOTH taillights were OUT. It was a scary experience PRAYING other drivers wouldnt rear end me. Miguel had to contact the Maywood store for my bulb. Their unhelpful ass had it at the counter but wouldnt help me further. I drove back to Bellwood from Maywood & Miguel assisted me quickly. I LOVE an employee who works to assist others & not just obtain a paycheck. Id give Miguel 20 stars.....

They really were helpful to me

You want for your car they have it. Great customet service

Guy behind the counter not very friendly had a return w a reciept and he still made it out like i did something wrong

Took 15-20 minutes just to return parts and nobody was in front of me.

Had what i needed

Very friendly and very helpful

Had what I needed and provided guidance

Never well staff.

Can be more time efficient with customers

Close to home friendly fast service

Nice experienceI

Very helpful, good service.

They need more people to assist customers.

Staff is always helpful

Good customer service

Good service

They were very helpful

The service is always excellent

Friendly and knows car parts

Great friendly service

Very knowledgeable and helpful Representatives

Knowing how get parts at installation 50%

Quick service and friendly

Great selection of parts

Good Service!

Helpful, cooperative staff

Didnt take cards

Service was good

Great staff