The Microsoft store has tons of great technology selections and the coolest Microsoft gear. You have the opportunity to try out Microsoft computers, games, hardware, and Xbox consoles. The staff are extremely friendly and helpful. The store is laid out well and brings excitement just looking inside. It makes shopping a whole experience. Hit me with a Like if you find this review helpful.

A good store. I have spent some quality time here.

I absolutely love this place! Great customer service and all around fun place.

Very helpful staff made my pickup fast and convenient. They even have an eSports room that was full of gamers.

Do they have Xbox one jet black maybe or the Xbox one x if they do. Very low chance for me.?

Amazing view from the top office floor

Microsoft showing Apple how its done this store is fantastic and engaging the staff are amazing and the equipment on show is beautiful the staff engagement with you is very well done these people must be extremely well trained. I just love it love it love it I could spend hours in this store well done Microsoft for showing Apple how to do an experienced store

This place is great. The kids that work in here are very knowledgeable about all the product even if they are not MS products! Many times, we start talking about one thing and end up on the other side of the store talking about something completely unrelated. It is a great place to get some great intel while the wife is shopping!

Nice 👍

Good place to get Microsoft products

They are fixing my laptop, great service people. Very busy store, but the staff is on point and very helpful. Even though they are so busy, they still take the time to give great friendly service.

Extremely helpful and professional. We worked with Leah at the Bellevue Square location. Efficient and knowledgeable, friendly and accommodating. We have had horrendous issues at Apple stores and our experience here with Microsoft was pleasantly refreshing. Leah even helped fix my wifes iPhone which the Apple store refused to do.

The people here are really nice and helpful! They are very knowledgeable and really try to help you figure out whats the best device to fulfill your needs. Definitely recommend!

Went in there looking to buy 4-5 laptops and ended up waiting around for someone to help us for over 15 minutes. Maybe you should hire more people or make sure that if someone comes up to the main counter for help the employees are attentive enough to notice. Ended up leaving without making a purchase because they kept helping other customers before us even though we’d been waiting longer.

I come here because I know I am getting a knowledgeable person to answer all of my questions. They are honest and helpful. Looking forward to my holiday shopping.

Horrible customer service experience! I couldn’t charge my surface pro this morning and went to the store. After try one charger on the desk, they said there is nothing they can do about it and announced the death of my laptop. They said I will lose all the data if I haven’t backup. I was speechless and told them I can pay to get it fixed. But they said they cannot repair it but offered me $450 for a new one as my warranty on this one expired two months ago. I asked them to try different chargers and it turned out to work perfectly fine. I asked them if there is any possibility that the cable doesn’t work but the batter is fine. They said they need to test it and recommend me to back up the data as the test may cost all the data. Eventually, I asked for a new cable and guess what, it is working perfectly now!!!! What a resurrection!!!! I guess miracle does happen in life. The people I spoke with are lacking knowledge about the product, incompetent in solving problems for customers, and rude. They even argue with me that they are doing good to me. Cannot believe service at the backyard of Microsoft can be such horrible. So close to spend $450 on nothing.

The store is very well-lit and the staff are all very friendly and helpful. If you have an issue or questions they are more than happy to help. You can really tell that many of them love what they do

Amazingly poor service. Selected a computer from the floor and told not available. Little help and no one showed much interest in finding out options. I headed out and bought a computer elsewhere.

Okay, I often find learning new systems frustrating....but, Ahmed A. is incredible! What a wonderful learning experience. If you take training here, he is one you want to try to schedule.Plus, shopping at this location is so pleasant. I am a recent convert from MAC and cant tell you how thrilled I am to be learning the PC system which I am finding very user-friendly. I think it helps to pick up the personal training as it has made the conversion way easier for me.

Large, bright, attractive and energetic store. Many, many Microsoft products on display and available to try out with ample staff to answer questions.I made an appointment to talk to a representative online about an XBox repair. I was able to walk right in and discuss my issue. Unfortunately my device was out of warranty, otherwise I could have just traded my XBox for a new one right there.If you have questions about a Microsoft product, definitely check this place out!

I went to this store to fix my laptop. I had some sort of problem with the OS, and could not fix it myself. The repair was free, but it wiped out everything that I had on the laptop (apps, documents, etc). I had an option of paying extra to keep all that, but chose not to. I do not remember the price for saving your stuff. They fixed everything, the laptop works great. The guy I spoke with also said that they do hardware fixes too. I didnt do it , so I do not know if they do it well, but I assume that they do. Overall nice customer service; a clean environment. The products are all great, but very pricey (that is to be expected).

Simply the best tech store there is. If youre in the market and close by, you have got to check out their products in person. Incredible customer service support. No nonsense, just extremely professional and always helpful. Love this store.

Great service. They always make the customer happy. I have had my xbox one controller broken 3 times now and they have replaced it for me with no issues

Bought an Oculus rift s from this store, they were willing to hold it for me for a few days. When I picked it up the guys who helped were friendly and engaging, would definitely spend more money here.

A little disappointed in my conversation with them about educational software, they need to take a better AI approach to learning. Distinctly not interested in my opinion.

Very friendly & helpful service. I went with a friend to get her computer looked at & had a very helpful conversation with the technician. I might get my next computer from them

Super helpful staff, very pleased with my purchase. I feel the staff went above and beyond to get me what I was looking for. The store is super loud a couple times my consultant had to talk to someone over his ear piece and couldnt hear them on the other end.

Store was busy, and parking at this mall was a bit of a challenge. Store had what I was looking for in stock. Overcharged for the item in store, but manager has reached out to correct the issue. Hopeful it can be resolved.

Cool store. Very accessible with wide aisles. All common Microsoft products on display. Inside the mall, restroom and restaurants nearby. The display is beautifull, including wide displays and Razor products.

All 4 employees we worked gave us 5 star service and care over a dead Surface. Very happy with the outcome and will go there for future purchases.

I don’t understand if this is a Microsoft Store or is a play area for parents to leave their kids while they shop around in the mall. The store is overrun by kids and teenagers on weekends specially, making this store look like a gaming parlor. The experience is below standard if you are looking into checking out products.

Great place to try out goodies first hand. More knowledgeable staff than the average box store. Full disclosure: I work for MS as an Engineer.

Great place to check out latest gadgets and service is great!! I found a variety of products to choose and the client service was excellent.

I was there last Thursday because I had an issue with a defective product and I have never had an employee at any type of business, go out of their way to help me like I did at this store. I wish I would have gotten his name but moving forward, I will only purchase Microsoft products at this store or online. Microsoft customer service is the best!

Lots of fun and lots of foot traffic. The salesmen are very nice and easy to talk to. You can play games on their Xbox, experience virtual reality, and look at and play with their various tablets and phones. Fun experience!

Good service. Everyone was very helpful and answered all the questions I had. The devices are not locked down so you can pick them up and actually work on them.

Went for a service appointment; couldnt get the problem resolved before closing so, had to leave laptop and make the long drive to pick it up when its done but, the service is free and the tech felt positive that he could fix it.

Great place to get Microsoft products, I bought a XBox , very friendly staff and they have given good offers too

Preordered an item in June and a month after it was released I still have not gotten it. Called Microsoft support who could not pass me with a supervisor because he had gone home for the day. Money was taken out of my account in June and their options are wait until December 23rd, go physically to the store to complain or purchase it again. I have not been offered the item or my money back. Support overall has been horrible. The promise is someone else will call you but no one wants to talk to me. I asked for my money back.

Microsoft at Bellevue Square has just turned into a daycare for kids to play fortnight. I’m in the market for a new gaming PC but I couldn’t even get close to the products due to crowding. Half the store is filled with loud kids that have absolutely no intention of buying anything and are only there to hang out and play a game. I do not know how Microsoft plans to sell any merchandise when you can’t even enter half the store. Very disappointed.

Employees are very nice and willing to help out. If you have specific questions and are in need of customer service, its perfect, but if youre just browsing and easily overwhelmed it can be, well, overwhelming. I found myself wanting to leave as soon as I entered; the lights are so hot and change colors so frequently they are distracting, making it hard to focus on what you are checking out.If youre neurodivergent or prone to migraine, this is not the store for you: read product reviews and buy online. If you can handle it and need a product serviced, they have friendly employees who Im sure will help you out.

Had a very similar experience to what an earlier reviewer--seems to be a common, lazy, and maybe even dishonest practice.Surface book wasnt booting up, despite the LED on my charger at home being lit indicating that it was charging. Brought it to the Bellevue Microsoft Store where a service technician quickly inspected the product and through a mere 2 minutes of troubleshooting concluded that my surface book and all its data was gone and that it was unable to be booted up because the charging light was flickering, indicating corruption of the hardware/faultiness of the battery. Announced that the only option I could take was to pay $600 for an out-of-warranty exchange with a re-manufactured Surface Book.Being doubtful and being faced with a great problem, I asked if there was a further inspection I could take with Microsoft to analyze my issue (after all, he took literally less than 5 minutes of troubleshooting to make his conclusion). He said nothing further could be done and recommended me to do the exchange. His attitude throughout our entire interaction was very unfriendly, unprofessional, and more vested toward making the $600 exchange to end with his appointment with me.I went to the Microsoft Store at UVillage, and through a much more thorough inspection there, the technician there declared that my charger had been faulty. Using an external charger of his own, he let the Surface charge on its own for 15-20 minutes, then booted the computer on perfectly.Absolutely ridiculous and lazy troubleshooting by the Bellevue technician. Would not recommend going here if you need help with a Microsoft product youve purchased.

Was only greeted by 1 person at the entrance. No one came by to help me when I was looking at the Surface Pro. There were staff standing around but no one came over to my area.

I feel fortunate that there is a Microsoft store to help me with such well trained and knowledgeable employees. Most recently I was in to purchase a laptop and have my data transferred from my existing laptop to the new one. Hopefully when I pick it up next week learning Windows 10 will be a good experience after I take a few classes at the Microsoft store.

Weve been in the store for 15 minutes, and no associate has greeted or tried helping us, but will help everyone else who walks in after us. I actually just stood here trying to make eye contact with any one of them and they refuse to acknowledge me and my fiancé lol. Theyre just chilling on their phones and talking to each other, so I decided to use one of their laptops (on display) to write this negative review in return. :)

Helped me find a surface pro and matched online Student pricing. Almost threw in the free Xbox but got the discount insurance.

People were pleasant and helpful! Had to wait 25 minutes past my scheduled help time though.

These guys are amazing. I went in for a surface pro 6 screen burnt pixel issue. They replaced the entire device in 2 minutes and without appointment

Friendly staff. It sometimes has great discounts. It often has demos of virtual reality that you can try. Many times network gaming tournaments are held in the rear of the store with 15 or more participants.

Always love to visit this place ..its filled with cool gadgets and all essentials for your office work.

Fairly mediocre service. They think because theyre down the street from Campus they are too important to bother talking to the the average person who comes in, just in case theyll have the chance to serve a MSFT VIP. Store itself is very nice, techs are alright.

I am a tech dinosaur doing my best to evolve and this Microsoft has helped me for many years----what I learned I learned from their wonderful, personable, helpful staff. I highly recommend their Assure program which includeds personal training one on one and allows me to feel less of a dumbo . If you are a senior and want to get with the modern program go there.

I wasnt satisfied with the service during my visit today. I asked couple of the guys who work there for help but they kept send me to others even they were doing nothing but chatting with each other. Finally, someone helped me, his name was Marwan. He answered all my questions and was really helpful.Message to the workers, if you dont like to help customers .. find another job.

It was a good experience. I found a variety of products to choose and the client service was excellent. The customer avents help you a lot and are very patient with all of your needs. At the end, my computer had all of its problems solved and I went back home very happy.

Visited Microsoft Store to have our XBOX One fixed. The power brick seemed to have broken. The staff were very helpful. They got a technician look at the device almost immediately. Staff were also very well informed on troubleshoot techniques and possible causes of the issue. They were also very kind to direct me to alternate options outside Microsoft to fix the power brick failure issue.Microsoft lives upto the expectations of good service.

I like the store, I like Microsoft, enjoy some of the Xbox games. I really like that you can play Xbox games on the PC and on my phone with a Xbox controller. I dont like Microsoft going to subscription based for office. Using office in the browser is not the same as opening it by its self. I especially dont like that you have to save to OneDrive in order to enable the auto save feature. If Microsoft stays this course I will try out Google docs.

Everyone was very knowledgeable and helpful! I am extremely thrilled with my experience in this store.

Helpful staff, not pushy, very willing to ask redundant questions.

It was really cool to see the note 10 star wars edition on display as well as the original ROG phone. I wish they had the rog phone 2 as well tho.

What an amazing store everyone should drop in and check it out.

Very helpful, had exactly what I was looking for. Quick and easy check out.

Friendly staff. Kids have loads of fun with several gaming station to play on. Lots of Microsoft products. The checkout process is slightly lengthy. You would find better prices elsewhere most of the time. But the devices you buy here will be free of bloatware.

Great place to just come and check computers out, but not so great when kids are always sitting there playing fortnite. I tried to check out a laptop but couldnt because kids were sitting down and playing games

When in for a scheduled tech support meet. The staff didnt have notes from the call and offered no confidence in their ability the perform a basic hard drive swap and image clone. Our main concern was making sure our file structure was copied over to the new drive along with the previous data in Microsoft Outlook. Of all the people to ask for help with this, you would think Microsoft techs would be comfortable and knowledgeable on how to do that. The technician who setup the appointment the night before was clear and confident on how this was done, but going into the store the conversation turned unorganized and unsure of their ability to do that. The turn around time was 2 to 3 days and the cost quote doubled from $49 to $98. It takes less than 15 minutes to swap a drive in a laptop, it takes maybe 3 to 4 hours to clone and transfer data. The price, time and complete lack of certainty or guarantee to do what is a fairly common task should embarrass Microsoft. I would have rather been told no on the phone and not have to of had make the trip to the store all together.

I went in with a broken computer. My customer service was beyond any expectations. I fully understood the problem, my options, and felt completely taken care of!

Microsoft is one if the best companies in the world and always will be. Changing the world.

This was the first Microsoft store Ive been to, and I must say, I like it much better than the Apple Store. Its laid out to be much more friendly and inviting, and encourages you to interact with other people. It was cool looking at all the different products, I definitely would love to stop by to browse again.

Well, while I was really hoping the bad reviews were wrong, they were spot on. Disorganized and I mean no disrespect, but it seemed there were no adults on the premises - mostly high school kids. Trying to find out if they could help me with my Surface was like pulling teeth. The welcome person sent me back to 3 tables down to the man in the red shirt; who was helping someone install something. I went back and then the same welcome person sent me to the person in the green shirt. I explained I am on my lunch hour; and he told me he couldnt help. Only people at the 3rd table - who were busy and there was no clear organization.Finally I talked to someone how had a big grin on his face - I think to make me feel better - and said the next appointment is at 2:30. I should have made my appointment online.I left frustrated and again wondering why I use Microsoft products or do any upgrades. I will not go back to this store - it just seemed like it was for highschool kids only run by kids. Which is cool if that is what they are going for and if you can actually get good service.

Whether its the store @ Bellevue Square or University Village, its always fun to see that much technology.

Very very decent reception and genuine care of customers. My problems were solved smoothly more than I thought.

Every time I enter Im blown away with Microsofts attention to detail when it comes to customer service. From buying a new phone to getting my desktop tower serviced (for free!) every experience has been a positive one. The friendly associates are empowered to do what it takes to make you happy, sometimes at significant cost to the company.My Surface Pro 1 was showing signs of hard drive failure - I went in, had it looked over, and was told that while they couldnt fix the issue, they COULD give me a brand new Surface Pro 3, all for free. I had purchased the Microsoft Complete protection plan along with the tablet originally, but had no idea it granted that kind of swap-out! They also let me exchange my Surface 1 Type Cover for a Surface 3 Type Cover, as the size had changed with the new model. - even though it wasnt covered by Microsoft Complete itself. The sales associate I worked with didnt have to okay the upgrade with a manager - he was empowered to do it himself, without any additional hassle.Ive never been upsold on a product or piece of software, and in my experience theyve gone out of their way to avoid charging me whenever possible.It may be a byproduct of being a store one city over from Redmond, but regardless, if you want anything from a computer checkup to a new tablet, this is definitely the place to go.

Great technical and product support for my surface tablet. My tech support assistant,Cody, was helpful and enjoyable to work with.

Great computers without bloatware. Top notch service.

So cool that they have interactive things for people to do. Theyve had a VR set, and many other cool things!

Good help when replacing an item under warranty.

Helpful but you need to make an appointment to get anything done

Long time ago, there was an Asian guy who worked there was very helpful. He helped me to fix the windows 10 issue after downloaded even though the laptop was vaio

We had a hardware issue with a surface book and they were able to swap it for a refurb for a very reasonable char6. Very satisfied.

$30000 gaming chair 😱😱😱

I have to share an amazing experience we had at this location. My son (with very noticeable autism) showed up late in the evening at their store because he noticed a robot earlier in the day. By the time we showed up the robot was being charged. The gentleman in the front took one look at my wide eyed son and said he would reboot it and bring it out. They proceeded to stay with us for a considerable amount of time so my son could warm up and interact with the robot. I wanted to cry because this kind gesture made my sons summer. Thank you!!!

Nice clean store with all the products on display

Never get good service. My son could not use the VR because staff too busy playing with it... Other staff too busy talking to female staff members to pay attention to customers. Would have spent $$$ but decided not to based on service level.

Good place for tech people and people who like to use the things things that Microsoft makes for free.

If youre not buying one of the high end Surface devices, dont bother to come in. It took some time to get one of the sales staff to answer a few questions about a non-Surface laptop, after which he walked away like he had more important things to do. Too bad, my next comment was going to be Ill take it.

Awesome staff. PrevieweReviewed and Sampled their VR software gaming. Purchased later. Though it was crowded....staff seemed to handle it very well and attend to each and every customer in a timely manner. Very clean place. Highly recommended.

They truly went above and beyond to help me with my problem. I’ve never been more pleased with service.

Its nice but Everytime I go my girlfriend starts playing Minecraft on the computers

Consistently competent and pleasant staff. Whenever I have had a question or problem they are always willing and able to help. An example is when I had misplaced my laptop power-supply (unique connector) and all my power was gone. They simply gave me one of their units that went with my laptop. Problem solved!

Customer service is horrible. Had an simple issue tried to get resolved and when I went in for an appointment there was no effort to correct the problem. Might have an easier time on hold for 3 hours with customer service line being transferred multiple time

Every one there was so kind, helpful, and respectful. I highly recommend this store!

My wife bought me a xbox1x off Amazon it did not work took it in and no joke less then 5 min walking out with a new one. Amazing staff and vary fast thank you!

Great place to visit if you want to test a Microsoft computer or play some games but I wouldnt not recommend anyone buy anything here as far as the games for xbox one goes as you can get them cheaper on Amazon.

I just want to say Bill Gates and family, thank you! You are the best!

For the Past 3 years I have been using a surface and kept running into issues with them. Within those 3 years I have had to replace my Surface 3 times. On my most recent trip regarding an issue, I told them I was not happy with the product and was wondering if I could upgrade to something else. They were understanding of my frustration and went above and beyond and upgraded my device with no hassle. Everyone was super kind and every time I go into the store I have had great customer service. I will continue to go to this store when I need assistance with anything because I know I will be treated great!

Btw I work for Microsoft

Schedule an appointment for a training class. The training was very basic. If you have never use a computer the training is adequate but for more advance questions go elsewhere or buy a book.

Great merchandise and very helpful/ knowledgable staff.

Great customer service. Great tech support and on appointments are always on time. Great warranties for anything you buy here.

Simply awesome experience in customer care. Knowledgeable staff with lots of empathy

I had a very pleasant experience visiting the Microsoft Store at Bellevue Square today. My laptop was attacked by a virus which created an endless stream of pop-up ads. The technician Tanner did some diagnostic testing & found the virus in no time. While we waited for the diagnostics to be finished he brought us coffee & tea. He explained everything in detail & was very pleasant to deal with. I ended up having my laptop serviced (1-2 day service) - to remove the virus & upgrade to Windows 10 - for free! While I was there I ended up buying a cell phone with the great help of Sean who backed up my data & set up my new phone so I could use it right away. Both of the technicians were knowledgeable, time efficient & provided excellent customer service. Thank you & I will be back!