Wes was a phenomenal help today when my boyfriend and I were looking for some nice good bangers and lots of wraps. Wes was very knowledgeable and cordial and even showed me how to use the High Roller before we bought it. Super awesome customer service and we gave him a lucky $2 bill, make sure he gets it!

Friendly, knowledgeable staff. I purchased a box mod from them, only to later discover it could be found elsewhere for 3 times cheaper. The juice selection was pretty good, but at $20 a piece for 60ml bottles, its still kind of a ripoff.

Shout out to West! Thank you for taking the time to walk me through the vape kits and process. I have a lot of social anxiety and they had good vibes! I also really appreciate the information, even if I didnt end up buying anything. I would recommend this shop and return for the products and wonderful service provided!

Id normally give 5 stars, but the last few times that Ive gone here theyre sold out of the pods that I want, and the salt juice selection isnt what it used to be from what I remember. Overall still a great store and Ive usually gone out of my way to go here instead of the 5+ stores that are much closer to me, but Id be happier if they werent always out of what Im after.

Good inventoryGreat staffA little overpriced but better than nothingOverall +A

Most of the time I find what I need with quick & helpful service.

Just moved to area. Employees. Have very little knowledge of cigar sextuon . pickOut 3 alec Bradley cigars.had no idea of price point had to walk out with. No Purchase

Allllllll YourSmoking utensils in one place!!

Reasonable prices...and very friendly staff.

Great customer services! But prices are finally high but you get that you pay for here!

Super courteous, even just 10-15 min before close; and even tho I was mostly in-and-out with what I needed pretty quickly, they still had no problem letting me look at their glass up until just before close.

Great piece selections. Got a fantastic bowl that was exactly what I wanted at a good price. Good covid precautions.

Flora is great! She is super personable and helped me find all of the glass pieces I needed. Definitely coming back, service is always top notch!

I came here to purchase a juul device and pods Which I have never bought before And unfamiliar with Pricing. They way overcharged MeAnd flat out lied to me and refused to refund me or Make it right and I still hadnt left the store. Crazy! Never apologized. Dont buy here And you can find juuls for $10 at gas stations dont come here and spend 30

We went inside looking for an e-nail for my husband. We walked out happy as can be, with an amazing new set up!! Gio was so very helpful & knowledgeable about his inventory -- He spent so much time with us! Amazing customer service dude THANK YOU. He really made sure that every single item we bought was intentional & that it worked. It all made sense for what my husband was looking for & we set up a rewards program too, we definitely plan on coming back!

My boyfriend & I came in looking for a dab set up. T showed us all of the best rigs for the price range we were wanting to spend. We walked out with a complete set up. Got buy one get one free butane, signed up for the rewards program & got a really nice rig for a good deal. T was awesome, showing us the best deals & providing great customer service. We will definitely be back for any of our smoke shop needs!

I started vaping again recently. MANY of the products have changed since I quit and I needed to get a completely new setup while being unfamiliar with the products. Flora was so helpful to me and continues to be whenever I come in. She is always patient and very informative explaining things and helping me find things that are a good fit for me. She is an absolute rockstar in customer service and the reason I continue to come back. Thank you girl!

Very helpful employee

Staff are engaging and knowledgeable. There is a wide variety of product to choose from and the store is clean.

Went in for juice. This has been my third time to the store. Each time they’ve been super limited on their 3mg juices. I specifically asked for no menthol juice a couple times. Asked for the Hawaiian pog. Got home and realized they gave me a Hawaiian pog iced. Call back to the store and spoke to the manager. He wouldn’t refund me my money nor give me another juice. He said best he could do was give me $10 I store credit. The bottle was 25 before tax. I’m not going to spend more money there because they gave me the wrong juice. If you decide to go here double check everything before you leave.

Its been a go to for a couple small glass bubblers and pipes. I bought a davinci iq2 recently with these guys, it works better than the pax 3 i had

Just bought red & white ketapang from these guys. Id come in 4 minutes before closing and they were really cool about it, very helpful, very friendly. Thanks guys 💕

Wes and T were awesome. Really knowledgeable people. The setup was really nice too. I will definitely be going back. The prices were great too. Wes and T should get a raise!!!

I absolutely love this shop. Not only are they open later than almost anywhere else but they always take the extra time to give personalized service and educate their customers. I can walk in to just purchase a product and theyll make sure I know what Im doing without ever making me feel as clueless as I am.When it comes to areas where I am more experienced they genuinely celebrate with me as well! My favorite shop by far.

Very Nice..

We came in for a banger and left with a whole new dab set. My girlfriend and I were very impressed with the knowledge and time the staff took to walk us through our options. We feel confident in our choices and will be back for new items soon.

My top favorites! Great selection and prices. Staff.. awesome people; super helpful and knowledgeable, always greet with great attitude and smile, cant be more positive! Convenient working hours! Must love their points system. Highly recommend!

Very friendly staff, T greeted us cheerfuly right as we walked in and helped my partner and I choose a new vaporizer. She was very knowledgeable about all of their products and we are very happy so far with our new Dr.Dabber Switch. Thank you so much T! Your awesome.

Haily was so friendly and helpful. She was able to set us up with exactly what we needed! We will definitely be back again!

This place has amazing selection! Better than a lot of places Ive been to, and reasonably priced. The guy that helped me was very knowledgeable and clearly passionate about his product. Definitely recommend and will be returning

Open until 10pm. I arrived at 9:50pm looking for some juice for my vape. Even though they dont stock the specific brand I want, the guy behind the counter put down whatever her was doing and turned his focus on me trying to decipher the unfamiliar (to me) labels and names of the different flavors, asking questions about the majority of them... then my inability to decide which of the containers I was going to gamble my cash on.... with 3 minutes till closing..He was polite and relaxed and I didnt feel as if he was looking at the clock. He didnt make any remarks or give any body language of someone who was trying to get me out of the store so he could close up and go home.Easy, professional and knowledgeable. Did I mention theyre open until 10pm?

Good selection and they knew a lot about vape juice and supplies..

I came in the other day and was looking for something specific which they didn’t have, and an amazing guys Gio was able to come thru and help me get what I was looking for easy hassle free and painless thank you man 👍🏽

Great people an well informed

Had exactly what we needed, when we needed it.Reasonable price on 18650 batteries. Nice selection to choose from.Staff was friendly and knowledgeable about the product selection. In and out in under 15 minutes. Will go to again and do recommend!

The precision and excellence of the staff was unprecedented in the industry. Best smoke shop in Bellevue highly recommend that you snag Gio as your premier glass and tobacco product expert he will surely guide you with precision to whatever excellent product you desire.

So expensiveI have so bad experience.The juice 60ml/3mg is $25It’s unbelievable

Friendly service and overly priced mods. The sets were easily $25 higher than other shops and/or online. I would suggest they find a cheaper wholesale price to cut back on their margins. Clean place and quite a variety and it has a convenient location.

Pretty decent selection & helpful employees.

This place has the greatest customer service! The employees are attentive and friendly. This place oozes professionalism. This is the nicest smoke shop in the Pacific Northwest. Also, its very clean and well stocked.

Disappointed in the customer service. Won’t be coming back.

I got my favorite grinder here and haily was super helpful :)

Great service. Paul was awesome and super helpful!

U can order anything they have on line for 70% at least off there prices. Took a friend there and when they git to car realized she had purchased the wrong item. Went back in w/in 3-4 min and they refused to do an exchange. So make sure if you use this type of store you know what your buying no exchange no return!!!!

Staff are friendly and knowledgeable, and the glassware has always been durable and high quality. An excellent place to visit if youre looking for a new rig.

Its an ADULT toy store & all of the staff that ive met, were very personable & knowledgeable to boot! I guess Ill add, helpful as well!(no! really!....... they were.....they are)

Staff is friendly and helpful. Selection is pretty good and they have some really neat pieces. Spent a fair amount of time with us, going over various products, their opinions, and personal experiences. We ended up purchasing a product we had already researched and planned on getting, but being shown other options was definitely appreciated. Im torn between 4 and 3 stars however, as their prices (for the products we checked out at least) seemed high. What we ended up purchasing was about $25 higher than the msrp on the manufacturers website, but supporting a local business and the quality of the service was enough for us to overlook the price hike and buy. If the pricing was more competitive I could see coming here regularly, but for now itll just have to be occasional. I would definitely recommend at least a visit though!

Good sales crew, a bit more expensive

All the sales representatives know exactly what they are talking about and are very nice. Their rewards system is a great bonus too if you are a repeat customer like myself.

Paul is super awesome. One of the cooler smoke shops for sure.

Make sure to ckeck ur expiration date on ur ejuice that they never rotate way over priced u can save money going down south

The lady working was helpful and courteous.

Price is 60% over the same product you can buy on the official website. Bought a Juul vibe kit with $65, and it is sold at 40 online. Will never go to this place again.

Very friendly service! I drive 20mins out of my way just to go to this smoke shop. Its very clean and spacious inside. Wonderful and friendly service. It doesnt stink like most smoke shops smell. Like I said I drive 20 minutes out of my way to go here when between my house and the hotbox there are at least 5-10 smoke shop I can easily stop at.They stay open late for your convenience and are easily located in factoria on the other side of the street across from the mall.Definitely a customer for life. Thank you hotbox!

Good selection, helpful staff... Extremely high prices for vape juice. $30+ for a 100ml 3mg bottle. Highest prices I have ever paid at ANY store.Its a nice layout, well lit and good variety.They also have a wide selection of pipes, bongs, storage units, etc.Only qualm I have is with the high prices. I have a feelings its because they are located in Bellevue/Factoria.

Raff hooked me up! Friendly customer service and pricing isnt bad! Visited from NC and got what I needed with NO issues.

THIS IS THE BEST SMOKE SHOP. Im a stoner through and through so I been to every smoke shop around seattle and this by far is the best one. They have the best selection, the best products , amazing quality pieces with reasonable prices. They literally have everything there you could imagine. And what really sets this place apart for me is the customer service, everyone who works there is always super friendly and helpful and super chill, and they know there stuff so they can really give you great suggestions, I will only shop here for my smoking needs, I love this place check it out.

Every time Ive ever been here Im always greeted by someone, and they are always super helpful with the questions I have regarding pretty much anything in their store. They are also very easy to get to from Mercer island, and are open late.

Came into the shop just see there collection of glass and both the guy and girl working there at the time were very helpful and nice. They let me see and hold anything I eas interested in! I would Definetly recommend you check this shop out! Guarantee you will find what your looking for!

The rolling tobacco I got was completely dried out. Tried to return it and was told that no exchanges would occur. Asked for a humidifier for free and she said she couldnt do it. In other words I pretty much just got a crappy product and could do nothing about it.

Everyone is always cheerful, friendly and extremely informative about all of their products.

The staff here were very helpful, and although I paid a bit more than I would have online, their advice was invaluable. They were patient with me and had a lot of great info and reccomendations!

Great cigar selection! Very friendly staff very helpful. Very clean and well-kept Shop with a wide selection of different smoke shop related stuff Vape related stuff and cigars stuff.

Expert help! Other shops sell shoddy products Hot Box gear works. Better than Apple store! Fixed my broken lighter for free!

Always great service. Always super friendly. Always so much fun to go to!!

Gio was very helpful, great guy!

Good service. Relatively cheap compare to other smoke shops

The Manager was amazingHe was very helpful I will definitely be back in the future

I only give them one star because you cant give a zero.There Kratom is the highest price Ive seen at any store.The liquid kratom shot O.P.M.S. is priced at just over $30. Thats $10 higher than most other places.The wanna be know it all female employee is extremely annoying.I will never return to this store!

Super helpful staff and a great selection of glass.

This place has a crazy good diversity of pieces and rigs and have a great tobacco side as well. Everyone is always friendly and its always a pleasure to visit!

Recently purchased an atomizer that they have been out of stock of for a week, when they got them back on the shelves went right over. Went to my car and walked right back in after noticing it was defective and missing a component. Was treated as if I attempted to install it incorrectly and lost the piece myself, and that I was trying to pull one over on them. Even after showing them that I couldnt have even removed that part because it was a trapped piece that couldnt be accidentally removed. Acted as though they she was perfect and couldnt have possibly made a mistake and had a bad part they overlooked.Terrible customer service, thats not how you keep customers coming back, wont be returning.Just shop online, half the price and actual customer service.

Super friendly and helpful! Very nice shop!

The manager at this location has gone above and beyond to provide stellar customer service.

Blessed. Stop selling the plant matter. Find safe vape delivery, etc.

A bunch of cheaters !!. Never believe a word they say. They promised a 1 day return if the package is unopened as I said I was shopping a gift and was unsure. Next day I came back as this was the product my friend didnt want and they said I didnt say anything like that about return. She was just ready to do anything to make a sale and steal money from you. Worst experience ever, stole $150 from me. Dont ever shop here and also the products online are 40% cheaper, They charged me 100$ for a smok alien kit.

Had a great experience!!! Mark was super helpful in answering questions and assisting our needs. THANK YOU!

Hotbox smoke shop in Factoria has got it goin on. They have tons of vape mods, kits, coils, and tanks plus every type of vape juice thats in demand today (or a similar flav profile from another maker).They also have Tobacco needs taken care of from Cigars to Swishers, Cigs and more. Hotbox is also a glass and goods shop.They got all kinds of recreational smoking accessories youd come to expect from a good smoke shop, and a few you probably wouldnt too lol.The staff at this place has always been friendly, chill and professional.Oh, also they have Kratom and CBD oils ready to go too if thats your jam.Check them out, its a cool shop and easily located on Factoria Blvd just south of I-90 EB exit.Cheers 🥂

Love this place. The atmosphere is great, they treat you like they are glad to see you.

Friendly and very helpful staff and amazing selection of stuff!

Friendly and helpful to everyone. Elenore very knowledgeable. Recommend to anyone new to vaping.

Grace is awesome, and the rest of the staff is as well, prices are abit high compared to shops in West Seattle, but honestly the staff makes up for it...

This place has great service! Would recommend this smoke shop 10/10

I used to love this shop and I enjoyed going in because everyone was super friendly and awesome but alas not anymore. I would like to note a couple of things before I go any further:1. This review is not directed towards 3 people who work there. Unfortunately I do not recall their names but one is a blonde girl who is always always super nice, friendly, and over the top helpful. The other is a guy who I think might be a supervisor, he often works with the blonde girl, he is always super nice, friendly, and over the top helpful. And the other is a fairly new guy with darker hair. We have chatted about raspberry pi’s and other nerdy things. He too has always been nice and friendly so please do not count this less than stellar review against those 3 employees. They don’t deserve to be lumped into the rudeness of the rest of the shop.2. I have been a customer for a long time. I spend hundreds of dollars when I come in. And I come in pretty regularly. Unfortunately that doesn’t mean jack diddly to the shop owner and his employees including another manager who literally made me feel bad communicating with her. Like my stomach felt icky and I had a physical reaction to her overall negativity. She clearly doesn’t like working with people as this was my experience multiple times dealing with her.3. This review is specifically my experience of the last 3 times I visited and I will no longer be shopping here after my last experience.The last 3 times I was here were beyond frustrating. This includes being sold expensive product under false advertising and not allowed to bring it back, being sold the wrong product asked for, having more than 300 points not counted on my account even after several reminders, and finally being shamed, embarrassed, and ultimately kicked out. I really should give 0 stars if I could and really the 3 given are for your only 3 good employees.My final experience was with the shop owner. Straight to the point - that guy was infuriating. I still can’t believe how he treated me! What a piece of work with piss poor management style. He not only shamed me but also his employee out in the open. It was a ridiculously hot day and I needed to run in really quick (my purchase would have been around $100 bucks) so not my usual time/money spent regardless nobody should ever be treated this way. I came in and asked one of the girls working if I could let my dogs come in with me just really quick as I didn’t want them to be outside in the hot. She was friendly and said “Yeah that’s okay! You can bring your dogs in!” Wow cool! So I get their blanket and a distraction chew toy and bring them in. They are calm and sit right where I tell them too and I proceed. That’s when I see the shop owner who looks at me and my dogs with utter disgust. Clearly he has an issue. He asked “Are you going to be done soon? We don’t like dogs” I replied “Yes I’m sorry, I was told I could bring them in really quick, I just need to grab something and we will be out in just a couple minutes.” He then proceeded to tell me that again he didn’t like dogs and said his employee is not fully trained and didn’t have the authority to approve such a request. Keep in mind she heard this too. What a nice welcome! He then suggested that I put my dogs right outside the door and I said well that defeats the purpose now doesn’t it. It’s HOT outside. Hot! After embarrassing me by bringing attention to that part of the shop and saying numerous times he doesn’t like dogs with a look of disgust and openly shaming his new employee, he ultimately asked me to leave. Keep in mind I could have been in and out twice now in the time this confrontation was from start to finish. Suffice to say, I was pissed and very upset when I left. I cried on the way home. And overall felt like an idiot.I know this was my fault as hindsight I should have waited another day when I didn’t have my dogs and it wasn’t 90 plus outside; however, I still don’t think there is any justification for how I was treated especially because I had permission to bring my dogs inside.

No posted prices, staff not well educated on products, customers at mercy. They will and do selectively sell higher cost products and omit information about higher/lower quality products at lower prices. They will sell you anything you request (as an authority) without informing you the products dont coincide or should not be used together and prevent you from reviewing the product yourself instore untill they have your cash. Buyer beware.Update, was contacted via review page by this business after posting. They questioned what I thought they should do to improve, apparently they did not even read the review, the answers for my thoughts on improvements were vontained within. Just another business out of touch with its consumers.

A little bit on the spendy side, but tons of options in terms of juices, coils, tanks, and full rigs. Plus open late night!

This is a terrible place. The staff have no idea what theyre talking about. I overhead one of the workers, a male tonight, tell a customer that the only difference between the cheap juice and expensive juice was the purity of the flavor. And thats it. The female worker was a total moron...enough said. Personally, I think she should go tell baby daddy number 3 that it might be time for her to go back to get her GED. This two bit vape tech stuff was obviously a little too much for her.I dont have time to fully elaborate on the idiocy that was this dynamic duo.

Ive gotten my vape devices and juice from here regularly over the last year and the staff has aleays been very friendly and helpful. They greet you as you walk in and make sure that your walking out with a product that your haply with. Theyre also open during tines when most vape shops are closed and participate in a rewards program that gives discounts after youve earned enough points. Very happy with their services :)

Do your self a favor and find somewhere else - overpriced items and rude staff running the place. 2 stars cos they do sell vape stuff.

Great pricing

Bought a dab battery was told during purchase if it didnt work for what I was using it for I could bring it back and receive a full refund. When it didnt work I brought it back only a few hours after purchase to be told that they will not take it back. They have lost my business. I would not reccomend buying anything from here.

Quick place for your shesha needs.

Very nice and professional customer service all the time and Nic is super awesome

They had exactly what I was looking for.

Purchased a bong on Friday 12/2 which was GUARENTEED not to explode from using a titanium nail. I got home around 7 pm in which I part took two times. The third time after heating and into my inhalation, the bong explodes at the point where the nail sits. I was reassurred the 30 mins in the store that this would not happen. HASH TECH is the item of choice which sells itself to sustain from the damages of high heat, my nail was not glowing red and did not melt the material entirely. The bong explodes which caused a chunk of glass to cut my leg open, minor but none the less shattering glass over me and my dog. The store says all sales are final. I used the product 3 times and it explodes. Im not new to this. Sad the store will not back or guarentee their product. I tried to talk with the Manager on duty named AJ. Where she took the stance consistently that all sales are final. Gave me a number to the General Manager, which the phone number is to the Seattle location not the general managers number, and who she said was working at the other store. I called the Seattle store, no manager on duty and was not supplied any number to reach a manger, owner of the business, or a human resources manager. I called back Kirkland store and talked to an employee who owns the exact same bong and claimed no issues. He then stated that sounds like a manufacturing issue and you should also contact them. Sustaining an injury due to the bong exploding is not due to my error and ANY company selling ANY product is not willing to back their product they sell shows a sign of shady business. I do not recommend them to anyone!

Nice and knowledgeable staff. They carry a lot of quality wax pens and herb vaporizers, not the knock-off and/or out dated options that most vape shops have

Customer service is on point!Prices are marked way up🤨Found same exact juice at another store for $10 less!

Great staff and service gets this place 3 stars... otherwise if you are coming for e-juice, go elsewhere. Prices on 30 ml bottles average around $25-$30 a bottle; essentially at least double what you would pay from either Seattle vapor co or thunderhead directly (the two lines they offer here... thats right, two). They pale in comparison to just about any other smoke shop offering vapor in selection, and as mentioned the little they have is overpriced. I used to come here often (again, the people here are awesome and are the main reason I come in at all) but once I figured out how much the owners markup was after spending way too much money here, I only now drop in once in a blue moon. Only when I am in a pinch and cant wait for my delivery to arrive in the mail will I swing through, and I live only a mile from the Bellevue store. Also, there are no testers set up and cannot smell the ejuices any more... apparently I was told the issue was the new regulations, but plenty of other vapor stores have testers set up. Seattle vapor cos store for one has testers and said you just have to provide fresh mouthpieces and separate testers for each loaded flavor... so its a matter of investment. This place doesnt really try to be a vape store, it is apparent, but it seems like a lost opportunity with other stores being a ways away in crossroads. Expand the e-juice selection to more product lines and that might justify (maybe) the higher prices a bit.

Helped me trouble shot my vape pen, found out it was the battery and got hooked up with a whole new set up! Thanks guys, day saved!!

Nice guy manning the store. Nice selection of products