So glad I discovered this place as my family usually tries Burlington Mall but we almost always get turned away and can’t get an appointment. However, I had a very smooth, fast and easy experience at Verizon in Bedford. Carlos was super helpful and informative, and even stayed past closing to finish setting up my phone. I will definitely be back and recommend this location. Thank you Carlos and Verizon Bedford!

Brandon was great! He helped my daughter with reactivating her phone. He was very thoughtful, capable and fast. I couldn’t ask for a better experience. Verizon- you’re lucky to have such a good employee!

Andrew got right to work on my problem, and explained to me why I had so overused data. He changed my Verizon plan giving me more data for the month and reducing my bill by $4. I thought he was great.

Negative or zero stars is more appropriate. BEWARE and Watch out for this particular store in Bedford, MA. The sales person, Carlos, SCAMmed me out of money by blatantly lying and saying that I needed to make a deposit for my new Iphone and that I needed a new SIM card for my new phone?! He overcharged $100 extra for my phone and $40 for a SIM card that I did not need or ask for. Not to mention, changed our phone plan without communicating to me what he was doing and without my consent, just to make the sale. Ask for a paper invoice (he will quickly swipe over the invoice over an iPad) and check carefully anything you are signing. When I returned the next day to ask questions, he acted aggressive and started shouting in Spanish & English, threatening to call the police, then vanished in the back room screaming ‘final sale final sale’. Talk about unprofessional behavior. In retrospect, I should have called the police and filed a report, because he is robbing people in plain sight by lying about the price/sale policy/items sold. Store manager: please take note and use caution before you hire this type of unscrupulous person to represent the store.

Carlos was efficient, knowledgeable and very professional. He was a pleasure to work with.

The employee was adept at handling multiple customers at one time.

I recently just switched over to Verizon and have been having diffuculty transfering data at first CARLOS absolutely went that extra mile in providing me w cust service making me feel like i matter!! and not just a customer and BRANDON just now was EXCEPTIONALLY polite, patient, and BEYOND helpful giving me the extra time and not rushing me off the phone this location is BOMB DOT COM and these guys are the dynamic duo for sure!!!

I’ve been working with the Verizon store in Bedford Massachusetts over the last 3 1/2 years.I can’t say enough about Carlos and Frank and how they’ve helped my family navigate our contract to secure the best deal.They are always very professional and polite.I highly recommend you visit them for your next purchase, Upgrades, Or just technical questions and helpThank youScott Soldan

The Verizon Representative was very understanding and supportive. I was unable to resolve my issue, but I will return on Monday the 19 th of April to hopefully take care of my situation!

Brandon was very polite and helpful. I’m glad I went here for my new phone. The Verizon website said that the location didn’t have the phone I wanted in stock but we called anyway and then did so don’t always believe the website

It is unfortunate that I will have to be writing this review, but I believe all things that happens should be dealt with transparency. I recently visited this Verizon store in Bedford where I was met with complete unprofessional. I was under the assumption that the employees, specifically Andrew, would provide a great experience when purchasing a new phone. Instead, l Andrew gave me a jet pack, and he failed to explain to me the price and the monthly. He, in an baffling manner just put it on my account without any authorization. I personally will partake in any bussiness here again.

Excellent customer service. Frank always exceeds my expectations every time I go there. I refer him to all my friends and family. I will drive further for the service. Thank you again Frank!

Andrew was very cordial and efficient. Glad we used this location to purchase new phones.

On the poster it says it closes at 6:30pm on Sundays and then I get there around 6:13 because It says its still open. At then inside it says it closes at 6pm not 630.

Andrew was very helpful. We were in and out in 30 minutes. Great job Andrew.

I came in at 530pm and he was extremely accommodating with getting me my phone before the store closed at 6pm for the evening. I am incredibly grateful that he was so nice and was able to get me my S9 that night! Would highly recommend this store!

Andrew made the transition to the new phone very easy and was delightful to talk to!

He was nice and patient with me throughout the transaction. My questions were answered sincerely and to the best of his knowledge. I recommend him without reservations

Frank made my experience quick and easy. He could tell I didn’t want to dally around so he “just gave me the facts” and left me to my decisions.

Had a great experience with Carlos. He managed to juggle several customers at one time efficiently and courteously. And he helped me select the best phone to fit my needs and budget. Great service and nice disposition.

WOW...bate and switch, flat out lies, misinformation on products and a $75.00 restocking fee for a next day return and nothing had even been opened. I could be more specific...but the only message that would matter is shop around and avoid this store. Almost forgot...they tried to use my credit card for someone elses purchase, which was well over $2000.00. Fortunately my card company caught it.

Jardel was Extremely courteous knowledgeable professional and helpful. He made our transition from AT&T to Verizon simple and seamless. He even arranged to have a phone transported to that store on short notice to accommodate my wife and stay open late in order for me to get there to complete the process. I would highly recommend anyone make the trip to the store to get the services that they need.

Very knowledgeable, friendly and professional! Thanks Frank!

Made the decision to buy a new phone today. IM wireless Bedford was very close to where I’m working and staying and they were able to see me today. I worked with Jay Mendes, he made to process quick and painless all while fielding phone calls from other customers in need. Great job, thank you very much.

The man was super nice to us!! Although I didn’t catch his name. He was super helpful and knew EXACTLY what he was doing! 5 stars for sure. I had to switch plans and he did it super quick and he was helpful and kind and was just awesome in general

Jay is knowledgeable,reliable, and more than efficient when it comes to mobile needs. He helps our company with all our Mobil needsHe’s fast and now on point not to mention a pleasant person to deal with. We send all our friends and clients to Im mobile if the need the best service.Thanks Jay your a great customer service Rep.

Very patient and willing to help employees. They know what theyre doing and they dont exaggerate the business too much to make you feel overwhelmed. Service and data is good and sturdy too. Highly recommend for people stuck between sprint and at&t

Carlos was very friendly, knowledgable, and helpful. The entire experience from start to finish went smooth and was hassle free. Carlos went above and beyond to make sure we left happy customers. Will definitely come back again.

I came in the store to see if I could transfer my texts from my existing Motorola Droid to a newly purchased Google Pixel 2XL . The salesgirl in the store did not look like a computer geek and I did not think she could do what Best Buy and my company wireless expert claimed may be difficult or impossible. Boy, was I surprised when she accomplished the transfer. It took about a half hour and she did it while at the same time attending other customers. I highly recommend this store and the competence of its employees especially this salesgirl!!

Alex was very knowledgeable and experienced. He was friendly and helped me easily upgrade my phone. He was not pushy at all. While there he helped another somewhat unhappy customer recover all his lost text messages. The three of us were there for quite a while waiting for our phones to upload and had a nice chat. I would definitely recommend seeing Alec for any issues.

Very helpful and knowledgeable! Made it so easy!

A+++ highly recommend Jardel was great and on point very knowledgeable,

This was such a pleasant experience for me. Especially since the reason why I came in was not so pleasant ! Jardel was amazing, helped me every step of the way and honestly is good as what he does!

Dan helped me get everything I needed. He was well informed and could answer all the technical questions I had. The customer he helped before me was not very tech savvy but he was really patient with her and was able to simplify his answers so she didnt get confused. Best experience I have had in a Verizon store, we need more people like Dan!

Jardel was great! Super helpful and friendly

After having such a great experience, I will never go to another Verizon store again. Jardel helped me through the process and was extremely organized, knowledgeable, honest, and personable. Everyone who works there was friendly and not the least bit pushy to get me to buy anything. Strongly recommend heading to this Verizon store!

I broke my phone and Frank at Verizon in Bedford helped me get a new one really fast he is awesome.

The workers here are awesome and so helpful! They drove to another store for me just to get the exact phone I wanted. Super kind!!

Sales person Daniel helped me determine the best option for replacing my phone that broke. He found a great deal on the pixel 2 xl. He was never pushy or made me feel like he was pulling one over on me. Through discussing options he sounded like he genuinely just wanted help. The pixel 2 xl is awesome!

I have made this location my home store. Customer service is great and the staff is very knowledgeable and friendly. Never had a bad experience here and I definitely recommend it.

Great customer service and very very nice people. I highly recommend going to this store and this store only. Way way way better than corporate store.

I was hesitant about this store not being Verizon but an authorized Verizon wireless affiliate. However, Jay was very patient and helpful. He explained all the options we could do, even buying a phone somewhere else and activating there.

Excellent service and great customer experience. I strongly recommend talking face to face with the Verizon sales representatives at this store.

My situation was very time consuming and he did everything he could do to help me. It took a long time to get me connected with Verizon. He was easy to talk to and did a great job. AWESOME CUSTOMER RELATION SKILLS.

Decent place. Conveniently no line for the service. Teller gave a few good suggestions on cell service.

Andrew was great!

Jay was extremely knowledgeable and helpful about products, technology and service plans. A real pro!

My husband and I are very impressed and grateful to Dana for his welcoming attitude and expertise. We are older and require a little patient and supportive tech specialist like Dana.

Great customer service. Always very helpful. I would never go to any other store.

Excellent atmosphere and food. Also excellent service!

Just got my new phone and its always wonderful experiance. The atore manger helped me out today and it was the best.

The male staff here is awful. I was told when I bought a charger (blond hair bearded guy) it was guaranteed and all I had to do was come in an exchange it for a new one if it broke. Well, the 1st one I bought for $29.99 stop charging after 3 weeks. I go in and the an the lady working exchanged it no questioned asked an apologized. Exactly 3 weeks later the charger broke again this time the little metal peice came off for no reason at all. I did not abuse it and it was no over used it had only been 3 weeks. I even had the box that said it had a 1 year warranty. Instead the same guy working (blond hair with a beard) implied that I could of done it and that is not a exceptible reason and I would have to pay another $29.99 for a new charger. Needless to say I stormed out of there pissed off. I am sticking with SPRINT wireless, Verizon is overpriced and clearly does not back up the products they sell.

The staff was very knowledgeable and helpful when I went to upgrade my phone. I had been to the Billerica location to try to do this a few weeks earlier but the staff there were very unorganized and not very helpful so I came to the Bedford location as it had better ratings - it was well worth the extra 10 minute drive.

Jardel was a very nice gentleman. He was knowledable about his merchandise. I would return to him for further assistance.

Dan and his assistant were very professional and provided great service.

Love going to this store! I would recommend it to all family & friends :)

Excellent service. Very helpful

Needed a new charger. Purchased a $40 product which later I found online for less than $10 (yes it was the same specs). No wonder these authorized dealers come and go as quickly as they do.

Noel was excellent! Very competent.

This store is a fraud. Save your time and money. They overcharge for devices, accessories, and restocking. Definitely not worth the money

İ have been going to this store for years. excellent service....

Always get my phone from here. excellent customer service...

Very patient explaining all features,great experience

Nothing but helpful will definitely go back again

Clerk at store rude and lazy. Did not know how to transfer a phone number from old phone to new phone. Store lost the sale of a new iPhone X. Went to Burlington mall company store instead. Very good experience there.

Super helpful!

Great experience.

Friendly, Fast, and Efficient!

Wonderful service

Very knowledgeable, and fast!

Amazing people...

Great service!

Good